Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I re... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Two months after buying some expensive leather shoes I had holes in my soles. I was given a plethora of excuses, no returns policy online because I had bought instore, and finally told I had worn them... Ver mais
The customer service I received from Sole Trader by phone and by Email was the best i've ever received from any company. They were very friendly. Very helpful. Very polite and professional. Noth... Ver mais
A empresa respondeu
Wanted school shoes Dr Martins shoe style £79.99 in black not in stock went to Office & , Schuh over £15 more expensive Went back to Sole tried on the other colour to check size ordered and paid for b... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The home of the latest sneakers, exclusive drops and cutting-edge innovation. Discover a curated collection of sports and designer footwear from top brands.
Informações de contato
Reino Unido
- help@sole.co.uk
- sole.co.uk
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivered on time
Delivered on time, in time for a birthday
Amazing customer service from the guy…
Amazing customer service from the guy who served me today. I didn’t catch his name but very helpful and patient and made my purchase so easy!!
I emailed you about the fact that I…
I emailed you about the fact that I haven’t received my package and no one replied to me.

Resposta da SOLE
The sales assistant Nick
The sales assistant Nick, honestly helped me so much. I was struggling on what shoes to get my partner for his birthday, and i asked him for his opinion. After having a conversation with him he helped me pick a pair of shoes which my boyfriend loves!
Great communication and very quick…
Great communication and very quick shipping time. Was kept informed of the status of shipment and item arrived quickly even with international shipping.
Great service & advice
Great service & advice - real friendly
The person who we were talking to…
The person who we were talking to helped us with great respect and understanding. He showed us options and gave us an idea to what to buy. We thank him.
Very good service
Brilliant customer care
Brilliant customer care. The agent at Oxford street went above and beyond and due to his courteous manners, I bought three pairs of shoes. Keep this up.
Excellent service excellent product…
Excellent service excellent product would highly recommend
My order was shipped to the US
My order was shipped to the US. No issues at all with process. Sole was quick to fulfill order & shipping was quick. Sole kept me up speed as to tracking my parcel until it reached my home. Great experience! Will be shopping with them in the future.
great product delivered to Asia on time…
great product delivered to Asia on time - a little bump at customs but nt to bad
Hard to Find Item
Speedy delivery, and grateful Sole had the hard to find item
Online shopping experience
The service and my online shopping experience was on point from the sole team. Communication from the team was also on point. I would recommend sole to anyone.
Excellent service - Amazing new shop
I had phoned and reserved a pair of shoes I had seen online, the staff were quick to locate and help with payment. The new London store looked amazing and was great to see so many brands on show. I could have bought more if I had stayed longer in the shop.
Visited the Westfield
Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I received as a gift. I must say I was very undecided on what I liked which made me feel a bit guilty. Both Dana and Demet helped me decide on a pair of trainers that were comfortable. I would highly recommend checking out this branch, purely because of the customer care and attention.
Super service
Super service. Ønskeskyen medførte dobbelt bestilling. Skrev mail og annullerede køb.
Hurtigt svar, intet problem, penge kom retur i løbet af to dage.
Professionel og troværdig net-butik.
TAK.
Con merchants
Still waiting for a reply to my emails, still waiting for any sort of confirmation that my order has been shipped. It’s been 2 weeks since they took my money. I have now contacted my credit card company to deal with them so I am refunded. I am sick of these fake ripoff merchants. I will make sure @soleheaven that I post everywhere about my experience and all the other experiences by people on trust pilot,
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







