I LOVE THESE BAGS. I’ve purchased five (5) of them, mostly as gifts (people feel special receiving one of these). They’re great quality: nice smooth leather texture; colors that stand out attractin... Ver mais
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Veja o que dizem as avaliações
The order came quickly & when I opened the package I was in awe. You smell the top tier quality leather & it was a soft butter quality. I was totally impressed with the product & I’m going to get the... Ver mais
Amazing customer service and great quality bags! I’ve been buying from sole promise for years and I’ll never buy another brand bag again! I recommend them to anyone who wants a good quality bag that... Ver mais
IF THERE IS ZERO STARS I WOULD GIVE THIS SHIT COMPANY SUCH RATING. THEIR PREDATORY GIMICKY SALE WEBSITE IS FULL ON NONSENSE. THEY DON'T HAVE STOCK AND WILL TAKE YOUR MONEY WITHOUT DELIVERING THE PRODU... Ver mais
A empresa respondeu
3,9
Muito Bom
55 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The large 5 pair and packing bag is…
The large 5 pair and packing bag is hands down the best travel bag I’ve ever purchased. The quality is outstanding, it’s spacious enough to keep multiple pairs of shoes organized, and it makes packing so much easier. It’s durable, well-designed, and keeps everything protected and separate from my clothes. If you travel often or just like staying organized, I highly recommend i
15 de julho de 2026
Avaliação não solicitada
I do not know about any other ppl…
I do not know about any other ppl experiences but my own and I can tell you that this company delivered their product as advertised, on time with no issues. I have two sets and love both sets no complaints here
11 de fevereiro de 2026
Avaliação não solicitada
AVOID
AVOID. SCAM. They wont send you what your originally ordered and they wont give you a refund. You'll just lose your money.
26 de junho de 2026
Avaliação não solicitada
Resposta da solepremise.com
Sahara,
We informed you that the item you originally ordered had gone out of stock and, as a courtesy, offered you a complimentary upgrade to a product with a retail value approximately $200 higher, which you accepted.
After receiving the upgraded item, you contacted us requesting a return. We responded promptly, provided you with a prepaid return shipping label, and have remained available to assist you throughout the entire process. At this time, however, the return package has not yet been shipped back to us.
We want to be clear that Sole Premise does not scam its customers. We have communicated with you consistently, responded to your requests in a timely manner, and provided everything necessary to facilitate a full return and refund.
Despite our continued efforts to resolve this matter professionally, you initiated a dispute while we were actively working with you and had already provided the means to return the product for a full refund. Our goal remains to resolve this matter fairly and professionally, and we are ready to process your refund as soon as the returned item is received.
I was very excited and impressed by the…
I was very excited and impressed by the quality of my carry on bag by Sole Premise. It wasn't made with cheap materials; but I was proud to carry it with me through the airport, and I received quite a few compliments!
22 de maio de 2026
Avaliação não solicitada
IF THERE IS ZERO STARS I WOULD GIVE…
IF THERE IS ZERO STARS I WOULD GIVE THIS SHIT COMPANY SUCH RATING. THEIR PREDATORY GIMICKY SALE WEBSITE IS FULL ON NONSENSE. THEY DON'T HAVE STOCK AND WILL TAKE YOUR MONEY WITHOUT DELIVERING THE PRODUCT. THEY ALWAYS CLAIM ITS OUT OF STOCK VERY PATHETIC. ZERO UPDATES FROM THEIR END ON AND THEY DON'T HAVE THE COURTESY TO UPDATE YOU UNLESS YOU REACH OUT AND THEY COME UP WITH THE MOST PATHETIC EXCUSE ON WHY THEY FAIL TO DELIVERY. BEST TO REPORT THIS SHILL SCAM COMPANY TO THE AUTHORITIES AND STAY AWAY FROM THIS COMPANY LIKE THE STD CANCER IT IS
3 de junho de 2026
Avaliação não solicitada
Resposta da solepremise.com
This is Anthony, Founder of Sole Premise.
I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations.
As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation.
Please reply to this message or email us at anthony@solepremise.com with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right.
Thank you for giving us the opportunity to earn back your trust.
Scammers dont buy
Saammers there sizing is not correct i didnt even fill the bag and it was too big. And they shipped the wrong item because i ordered the xl version and my size 13 shoes barerly fit there and the bag is supposed to fit size 17 plus i had to remind them ro even ship it 2 weeks after i ordered. They also said they will give me an extra thing for the inconvenience and they gave me nothing and when i tried to contact them about all this they ignored me even when i sent photos that show proof for my calims. So DONT BUY FROM THEM! They're scammers.
Also the quality of the bag is trash i didnt even use it and it almost broke apart.
30 de maio de 2026
Avaliação não solicitada
Resposta da solepremise.com
This is Anthony, Founder of Sole Premise.
I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations.
As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation.
Please reply to this message or email us at anthony@solepremise.com with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right.
Thank you for giving us the opportunity to earn back your trust.
Scam
I placed an order for 240.00 and was never delivered the item. I received and returned the free item I was sent but never the original order. They have yet to provide any refund and Ive been dealing with this for 2 months. Will be contacting the Better Business Bureau and a lawyer.
1 de março de 2026
Avaliação não solicitada
Resposta da solepremise.com
This is Anthony, Founder of Sole Premise.
I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations.
As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation.
Please reply to this message or email us at anthony@solepremise.com with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right.
Thank you for giving us the opportunity to earn back your trust.
SCAMMERS
This company says they will refund you but prolongs your refund request until it reaches a date where you can no longer return the item. Terrible communication and product looks nothing like the pictures. I would not recommend this brand or company to anyone.
16 de maio de 2026
Avaliação não solicitada
Resposta da solepremise.com
This is Anthony, Founder of Sole Premise.
I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations.
As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation.
Please reply to this message or email us at anthony@solepremise.com with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right.
Thank you for giving us the opportunity to earn back your trust.
SCAM BAG FELL APART ONE MONTH
Please beware of this scam company the materials they use for these bags is trash
The bags should sell nomore than $50
4 de março de 2026
Avaliação não solicitada
Resposta da solepremise.com
This is Anthony, Founder of Sole Premise.
I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations.
As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation.
Please reply to this message or email us at anthony@solepremise.com with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right.
Thank you for giving us the opportunity to earn back your trust.
The product came at a reasonable time…
The product came at a reasonable time and attractive price! The bag is very roomy and the quality is excellent!
19 de fevereiro de 2026
Avaliação não solicitada
Great size and high quality
Great size and high quality. Has everything needed for all travel needs. Areas for shoes, clothes, laptop, iPad, chargers etc.
28 de janeiro de 2026
Avaliação não solicitada
Best bag
I can’t lie I thought they lying about the bag and everything but it’s really holds my 10.5 sneakers with no problem so much space now I don’t need a big suitcase just this bag and my lil mini suitcase best bag EVER!!!!!
20 de fevereiro de 2026
Avaliação não solicitada
They have great customer service and…
They have great customer service and the bags appear to be high quality
24 de fevereiro de 2026
Avaliação não solicitada
Very poor quality
Very poor quality. Haven’t even used the bag on a trip yet and the leather is cracking. Literally just pulled it out of the box and took to the gym once. Very cheap leather if it’s even a leather. For the price would not recommend. This thing is gonna look rough after a couple of trips. Not the wearing you’d expect this soon.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da solepremise.com
This is Anthony, Founder of Sole Premise.
I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations.
As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation.
Please reply to this message or email us at anthony@solepremise.com with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right.
Thank you for giving us the opportunity to earn back your trust.
This company's a scam
This company's a scam. I ordered luggage in April and they never sent it out even as of mid-june. I tried reaching them on every platform and they ignored me and even blocked me. They didn't even respond or issue me a refund until I started harassing them on LinkedIn. I had to report them to my bank. Do not take a risk with this company. Dangerous, risky stuff. I almost lost hundreds of dollars.
Ps. Even when they finally do refund you, they're going to deduct a restock fee. How are you going to deduct a restocking fee when you never even sent me a suitcase in the first place, and you admitted that? They're blaming it on tariffs, and not having inventory. If you don't have the inventory, what's the restocking fee? Scam artists
16 de junho de 2025
Avaliação não solicitada
Resposta da solepremise.com
This is Anthony, Founder of Sole Premise.
I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations.
As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation.
Please reply to this message or email us at anthony@solepremise.com with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right.
Thank you for giving us the opportunity to earn back your trust.
Brown leather signature set
The company was super quick to ship out products and the customer service is outstanding! I really love the set and wish I would have ordered years ago! Upon receiving my set, I instantly loved the layout and the quality material of the bags. I was able to safely pack 6 pairs of shoes (men size 11) and my toiletries in the backpack and another 2 pair with my clothes in the duffle bag. Highly recommend if you love traveling with multiple pairs of shoes and need a way to keep them organized and protected.
4 de junho de 2025
Avaliação não solicitada
Yo - Much Love to Sole Premise
Yo! Wanted to send some supreme thanks as this commuter bag saved me $40 by having the space to pull some stuff from my checked bag. Ya’ll real ones and I love this thing. This will be my #1 travel bag going forward. Much Love.
18 de junho de 2025
Avaliação não solicitada
The only bags I trust now
This has quietly become my go-to for everything. I started using their backpack to go back and forth to chemo with my daughter who’s fighting cancer. It holds everything we need, and somehow still doesn’t feel bulky or in the way. I also have their duffle bag and the rolling suitcase/backpack combo, and honestly it’s all I use now. I didn’t expect to care about bags this much, but when you’re living in and out of hospitals, you learn quick what holds up and this brand really does. Durable, organized, easy to carry when I’m juggling a million things and two toddlers as a single mom. It’s not just luggage for me, it’s part of the routine that makes hard days feel a little smoother.
12 de junho de 2025
Avaliação não solicitada
I love my Sole Premise bags
I love my Sole Premise bags! I have four of them, including the fanny pack, daily backpack, carry-on, and roller carry-on. Once I received my first one, I was hooked. They may have been designed with shoes in mind but this mama uses them to keep the family organized while traveling. They fit so much!!! I highly recommend Sole Premise!
11 de junho de 2025
Avaliação não solicitada
Satisfied ex-Athelete and business traveler
Beautiful bags! I get tons of compliments on them everywhere I go. Being an ex-athelete with size 15 shoes, I’ve had a lifetime of struggle being able to travel with shoes, both casual and my sneakers. Until I found Sole Premise. The customer service is also excellent. I had an issue with a bag and they were able to quicky replace it. I highly recommend these bags. It’s the “only” way I travel now!
11 de junho de 2025
Avaliação não solicitada
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