Solved Marketing Avaliações 

The company I work for used this Marketing company for a few months to get a new company off the ground. there were problems for the outset, which months later hadn't been resolved, even with additional recommended costs. Eventually my manager took control & sorted the problem in a few weeks, solved marketing hadn't sorted it in 7 months. A lot of money spent with this company which all seem to have been a waste.

This review reflects our genuine experience as a paying client of Solved Marketing.

We hired Solved to manage the Google Ads for both Halcyon Timber and our new business, Halcyon Fireplaces. We chose them because they presented themselves as Google Ads and e-commerce specialists, and we were happy to pay premium management fees expecting expert support.

To be fair, our Timber campaigns performed well, and I have no issue acknowledging that. Unfortunately, our experience with Halcyon Fireplaces was completely different.

Solved created and managed both our Google Ads account and our Google Merchant Centre. However, our Merchant Centre was never approved, meaning our Shopping Ads never launched properly from day one. This remained unresolved for approximately seven months.

During that time we were repeatedly told the issue was our website, policy pages or other factors outside of the advertising accounts. Acting on that advice, we invested further money into website improvements and purchased a CRO audit recommended by Solved. Despite implementing the recommendations, nothing changed and the Merchant Centre remained suspended.

We also spent approximately £5,000 on Google Search Ads while continuing to pay monthly management fees. Despite that investment, the Fireplaces campaigns failed to produce any results, and we eventually felt we could no longer justify the continued losses.

We were also advised to increase our Google Ads spend to qualify for a £1,200 promotional credit. We met the required spending threshold, but the credit was never applied to our account despite us raising the issue.

After deciding to end the relationship, I took control of the accounts myself. Within around two weeks, I successfully had both our Google Ads account and Google Merchant Centre reinstated. An issue that had remained unresolved throughout around seven months of paid management was resolved shortly after I took over the accounts.

When we explained that we could no longer justify continuing, our understanding was that we remained tied into the fixed-term contract. Since then, the focus has been on recovering further contractual fees, despite the significant management fees, advertising spend and additional website costs we had already incurred.

This review is not written because marketing is difficult, we fully understand that no agency can guarantee sales. It is written because, in our experience, serious technical issues remained unresolved for many months, additional expenditure was recommended, and we ultimately resolved the biggest problem ourselves after taking back control.

Based on our experience, I would strongly advise anyone considering Solved Marketing to read the contract carefully, understand the financial commitment involved, and ask exactly how technical issues with Google Ads or Google Merchant Centre will be handled.

We went through a competitive tender process and met with several agencies to find a partner that could support Wenzel’s both strategically and across key marketing channels, including Meta, Google, CRM, and SEO.

From the outset, the Solved team stood out. Their enthusiasm, creativity, and strategic thinking have been invaluable, bringing fresh ideas and genuine insight that have made a real difference to our business. Every project has been delivered on time, with professionalism, attention to detail, and a high standard of execution.

One of the things we’ve valued most is their agility. They’ve adapted quickly to our changing needs and have become a trusted extension of our team. As a family business, building strong relationships is incredibly important to us, and over the years we’ve worked with many agencies. Solved is one of the few that has truly felt like part of the family.

Their passion for our brand has been clear from day one, and it’s been a pleasure to see the care and commitment they bring to every piece of work. We’re incredibly grateful for their support throughout our marketing transformation and wouldn’t hesitate to recommend them.

Great working with the team at Solved, open, creative and client focused!

Working with James and Alex has been an eye opener, I went into this with very little knowledge, Really amazing experience and very professional service.

Keep up the amazing work

I worked with Solved Marketing to build my new website and they were brilliant from start to finish. James was my main point of contact and made everything really easy. He listened to what I wanted, gave great advice, and kept me updated the whole way through.

The site looks amazing, runs smoothly, and I’ve already had loads of positive comments from customers. It was a stress-free process and the final result is exactly what I was hoping for.

Big thanks to James and the team – highly recommend Solved Marketing if you need a great website and a team that knows what they’re doing!

I wanted something professional that reflected the human side of my company, so informative, not scary and definitely not boring or too corporate. James delivered! The feedback is great - people are buying from me and not just because they need a service. The relationship starts from the website!

great company. fantastic customer service and support!

I have now used the guys at Solved Marketing for over 2 years. They have built me a new website, google SEO, google ads and meta ads and can’t fault them at all! Great advice, communication and service. They also go out their way to help in every way they can! Fully recommend Solved Marketing to anyone 😊

James has been working on our SEO and website, and I’d mentioned to him that I was considering a website refresh for something new and updated. Instead of jumping at the chance to upsell me, James, being the honest professional he is, told me that a full update wasn’t necessary in terms of functionality.

Great experience working with Solved Marketing, excellent communication & fantastic result for my small business. Highly recommend.

Great company always there to help used for 2 years know.

James and Alex at Solved Marketing have been fantastic! Highly recommend them!

Brilliant communication, fast response times.

Have worked magic with our online ranking, we actually got to a point where we were too busy!

Thank you for all your help James!

Helpful and professional service. James built me a great website and has helped with ongoing updates. Thanks!

James and the team at Solved Marketing have been absolutely fantastic. They helped us design and build our website from the ground up, ensuring it perfectly represented Black & Gold Fire Safety. On top of that, they set up and ran our Google Ads account with precision and provided expert SEO support. Their professionalism and deep knowledge in the field are second to none.

What really sets them apart is their commitment to client success—they are always on hand for advice and go above and beyond to deliver results. Thanks to James and his team, Black & Gold has reached the next level. I couldn’t be happier with the service they’ve provided. Highly recommended!

I am happy with the work that Solved have done so far in handling my social media.
They are always available to resolve any issues that may arise and are experts in their field.

We had such a brilliant experience with James and the team. They built our website quickly, which we urgently needed. The site is very on brand. The team really listened to what we wanted. I would not hesitate to recommend Solved Marketing to anyone.

Solved Marketing listen to what you want and provide excellent tailored service. They are also happy to talk through marketing strategies with you and advise you against going for something that would not work even if it could make them more money. Great honest company.

James and the team provided me with outstanding service, response times, and a quality product when building my website for my new business. Highly recommended.