I cannot thank Deborah enough for the amazing help, kindness and support she has shown me during what has been an incredibly distressing time. Dealing with a difficult situation is never easy, b... Ver mais
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Veja o que dizem as avaliações
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Ver mais
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I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Ver mais
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I wanted to make a complaint but was told I cant because I was not a policy holder or got insurance with them, I was the 3rd party. There customer hit my car they denied it but they took full responsi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Informações de contato
Lysander House , BS10 7TQ, Bristol, Reino Unido
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Muito Bom
653 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I received excellent Customers Services…
I received excellent Customers Services which was really important during the critical situations. SEB handled my Claim with his best regards no discriminations no recism. He was generous good listener and incredibly he has patience to went through all liability. I will be explained updated later again. It was so unexpected wasn't pleasurable and directly harrassement abusing threatening all sorts of unlawful illegal breaches of Laws caused by the Claimed opposite party wheras I given completely full details of my DRIVING LICENCE, MBL NUMBER, CAR INSURANCE CERTIFICATES, EMAIL ADDRESS but still whatever they done to me yes I should to be called MET POLICE. Which Council I am, I already reported to the Council this I explained to them nicely and accordingly. But who bothered Laws. I was kept continuing to be generous honest loyal but unfortunately the more I was being honest reliable the more they was seriously aggressive dangerous abusive towards me. I didn't hide to them anything. SPORTS and GYM two Teams members visited they saw whatever I did. Spoken generously respectfully basically didn't worked I could driven my Car back to my destinations. They have done all sorts of harrassement towards me. Polite behaviours brought up traumatised knightmare experiences so what can I did afterwards I called the Council. I have listen to them everything a part of CASHING HANDS MONEY I refused. Told me to followed their vehicles to done POLISHED COLOUR painted anyways so many unlawful threatened caused by three of them. Did I have CAR INSURANCE this much abusive good to have controlled my fingers in this Reviews pages. Taken my VIEDOS that I caused damaged their Car which was totally breaches of Laws Culprits Criminals Offensive Anti-social activities which I reported to the Insurer Companies. They didn't knew but I knew POLICE OFFICERS knew what I did so what police Officers could did if they called. Next time I wouldn't be generous to anyone if I taken off paints or anything damaged this is because of CAR INSURER are sitting down for their Jobs. CASHING HANDS bussinness and harrassement bussinness will be turned to OFFENDERS women's VIEDOS taken without permissions which Laws says. Big big accidents incidents all CAR INSURERS needs to be known personal businesses shouldn't be forced. Situations they made together very serious dangerous ways. Started from the SPORTS AND LEISURE CENTRE where I touched their car. I said at first yes I did that I was apologise so that I was waiting for them. I was in that scene for more than 2 hours. From the Car INSURER COMPANIES should to be very strict LAWS that if this types of Criminals activities caused there will be OFFENDERS relied back for Laws breaking.
Totally 100% satisfied feedback and trustworthy. But I am so upset because of extreme heat sun I shouldn't be done that quickly tried to parked my Car. So many thanks for your Co-operation indeed.
14 de agosto de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I spoke to Seb about an accident I had…
I spoke to Seb about an accident I had this morning and he was extremely professional and helpful. He was also patient, listening and knowledgeable about my policy. He later transferred me to AX who were very brilliant. Everything was solved and settled.
Go skippy called me again in the evening to check how I was doing. 5 stars are not enough. I told Seb I would be leaving a review and Trust pilot had to send a link, which I didn't get, but I hope my review gets through, Thank you Seb. 🙏🙏🙏🙏
12 de agosto de 2026
Avaliação não solicitada
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to jade to report a claim this…
Spoke to jade to report q claim this morning, what a life lovely very helpful lady thank you for looking after us
8 de agosto de 2026
Avaliação não solicitada
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Pleasant experience
Spoke to Kacey who was very helpful and patient. Explained everything perfectly. Thank you.
6 de agosto de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Prompt and clear and concise…
Prompt and clear and concise explanation of all my options after making a claim after a minor an accident. Dealt with it promptly and all payouts were sorted within a short space of time. Excellent customer service.
21 de julho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Helpfuhelpful above beykneldl
31 de julho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Seb was very professional he is clearly…
Seb was very professional he is clearly very experienced with good interpersonal skills. Seb ensured he understood my experience. Once I shared my circumstances I knew that I wasn’t just a customer on the line but one that’s valued.
30 de julho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I am extremely disappointed with…
I am extremely disappointed with Somerset Bridge. My car was involved in an accident that was 100% NOT my fault. Because the car was written off/unable to be driven, I had to cancel my policy with 11 months remaining.Somerset Bridge is now refusing to refund a single penny of my remaining 11 months of premium, hiding behind unfair policy clauses. They are punishing me—the innocent victim—for an accident caused by someone else. I have paid for a year of service that I am not receiving, and they are pocketing the money.This is a complete lack of empathy and terrible customer service. If you want an insurer that treats you fairly when things go wrong, avoid Somerset Bridge at all costs. Absolute rip-off!The company responds with a standard template, pretending to want to help, but in private conversations, they refuse to refund the money. According to FCA rules, if the accident is not my fault, the loss should be recovered from the at-fault insurer. I'm officially referring the matter to the Financial Ombudsman Service (FOS) and reporting it to Action Fraud, as withholding 11 months of premiums for a service not provided when I was not at fault is blatant customer fraud.
21 de maio de 2026
Avaliação não solicitada
Resposta da Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was speaking to Ruby
I was speaking to Ruby . She was very patient & friendly & eased my stress levels. An absolute professional person. Thank you .
27 de julho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Unfit for Purpose
Unfit for purpose. Delayed responses or total silence. Do not have the capacity to deal with number of claims. A complaint to the Ombusdman is imminent. Disgraceful. AVOID AT ALL COSTS.
Note: The Date of Experience below does not allow me to state 4yrs and ongoing, up to today's Date. (23/03/2026)
23 de julho de 2026
Avaliação não solicitada
Resposta da Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great care and service
Alex was extremely professional and knowledgeable in handling my claim, patiently walked me through each steps of the claim process. An excellent example of great customer service.
14 de julho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Exceptional customer service
I spoke to Karon, who was clear and concise. She guided me through the rest of the process and explained things thoroughly, which was greatly appreciated as this was one of the first times I've had to deal with my insurance company.
13 de julho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Unproffesionals ,they don't respect the…
Unproffesionals ,they don't respect the rules
10 de julho de 2026
Avaliação não solicitada
Resposta da Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to Matt today after my vehicle…
Spoke to Matt today after my vehicle was in a collision and even though my car is possibly being written off his attitude towards customer and how he goes about this is brilliant. the situation was a lot easier to deal with due to how matts customer service skills.
He is real asset to the company
Thanks again
24 de junho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Resposta da Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
★☆☆☆☆
★☆☆☆☆
Claim Reference: MT966820
My experience with Somerset Bridge Group has been disappointing due to poor communication and a failure to respond to customer enquiries.
I first contacted them regarding this claim on 27 May 2026 and had to chase for a response on 05 June 2026. I eventually received a reply on 10 June 2026 confirming that their file had been closed and that the incident had been recorded as a non-fault accident.
On 10 June 2026, I emailed again asking a simple question: how I should declare the incident to future insurers and how I could obtain formal confirmation that the claim had been settled. I received no response.
I then sent a further follow-up email on 20 June 2026 asking exactly the same question and again received no response.
The issue is not the outcome of the claim. The issue is the complete lack of communication after the file was closed. Customers should not have to repeatedly chase for answers about how to declare a claim to future insurers or how to obtain proof of settlement.
If a company has time to close a file, it should also have time to answer reasonable follow-up questions from its customers.
Reference: MT966820
24 de junho de 2026
Avaliação não solicitada
Resposta da Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful and understanding of my…
Very helpful and understanding of my situation. Exstreamly compassionate and offered further assistance.
22 de junho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe Turned a Stressful Situation Into a Positive Experience
On Friday morning, I was involved in an accident. The other driver and I initially agreed to handle the matter privately, but given the circumstances, I was understandably worried about whether the repairs would actually be paid for. At the same time, I have been dealing with a lot of personal stress, with my dad currently in hospital and my mum being unwell. As a single parent, the financial impact of vehicle damage is also a significant concern.
As you can imagine, I spent Friday feeling extremely anxious and struggled to sleep that night. On Saturday morning, 20th June, I decided to contact my insurance company and was connected to Chloe.
I cannot praise Chloe highly enough. From the moment she answered the phone, she was kind, patient, reassuring, and incredibly helpful. She went above and beyond to support me, taking the time to listen to my concerns and guide me through the process. Although I was just another customer calling for help, she treated me with genuine care and compassion.
By the end of the call, the anxiety I had been carrying since the accident had significantly eased, and I felt so much better knowing I had someone knowledgeable and supportive helping me. Chloe is a true credit to your company and a real asset to your team. Excellent customer service can make a huge difference during stressful situations, and Chloe did exactly that for me.
I am extremely grateful for her help and professionalism. If there were a way to personally thank her, I would happily do so. Staff members like Chloe are invaluable, and I hope she receives the recognition she deserves.
20 de junho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Amazing
I have had a very difficult time with AX and Chloe has taken the claim over from them, sorted everything out very smoothly so far & been very informative and reassuring that my situation is being treated as urgent. She has been amazing!!
19 de junho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very pleasant agent who gathered facts…
Very pleasant agent who gathered facts of collision and provided solution for repair
15 de junho de 2026
Resposta da Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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