Sony Australia Avaliações 

Very disappointing experience with Sony Australia.

I purchased Sony WH 1000XM4 headphones directly from the official Sony Australia eBay store. They arrived defective, with a visibly bent and asymmetrical headband that makes them uncomfortable to wear.

Sony approved the return and told me StarTrack would contact me and that the driver would bring the required shipping label. After five days with no contact, I had to call StarTrack myself. When the driver finally arrived, he had no label and refused to take the headphones, saying Sony had to provide it.

So despite following every instruction, I am still left with defective headphones and no functioning return process.

To make matters worse, Sony's return documentation incorrectly lists the reason as "Change of Mind" even though the headphones were reported as defective from the beginning.

I have now escalated the matter through eBay and lodged complaints with Consumer and Business Services South Australia and the Australian Competition and Consumer Commission.

I have had to repeatedly chase Sony, StarTrack and now eBay just to get a defective product returned. Extremely poor customer service and return handling from a company of this size.

I got some WH-1000XM5 headphones for a christmas present last year .These haven’t been abused or ill treated at all but they have snapped through near the left hand swivel. Apparently Sony will not cover this.Also had a pair of the model before they at least lasted three years before they snapped almost the same area .Be very careful purchasing these headphones you have been warned update *** my sons of the same model have cracked in exactly the same spot as well so yes it’s a design flaw

Headphones WH1000MX4
A group is creating a class action lawsuit against Sony who refuses to address a problem with the above headphones. That problem being the screeching sound that pierces into ones ears causing a health concern.
If you too have this above problem and would like to join this class action against Sony please leave your interest in the comments.
DO NOT ALLOW this company to just ignore this health concern.
Thanks.