Kevin provided absolutely outstanding service! From the moment we started discussing warranty options, he was friendly, professional, and incredibly knowledgeable. He took the time to answer all o... Ver mais
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Veja o que dizem as avaliações
Mr. Hunt was very encouraging and knew what he was talking about when explaining the auto warranty policy to me . He was also very nice and patient. I really appreciate his honesty and understanding.... Ver mais
SOS AUTO PROTECT UNDERWROTE A THREE-YEAR WARRANTY FOR ME IN AUGUST 2025 FOR $1875. FILED A CLAIM IN DECEMBER, YET THEY HAVE PROVIDED NO DECISION AND HAVE STOPPED COMMUNICATING WITH ME AND WITH MY GAR... Ver mais
A empresa respondeu
Talking with Benjamin was delightful. He spoke clear and was very easy to understand. Thank you for having native english-speaking representatives. I like how he listened, tried his best to accommo... Ver mais
Detalhes da empresa
Escrito pela empresa
At SOS Auto Protect, we understand that your vehicle is more than just a mode of transportation; it's an essential part of your daily life. That's why we are committed to providing you with peace of mind and financial security through our top-tier extended warranty service. Our mission is simple: to safeguard your vehicle and your wallet from unexpected repair costs. We believe that every driver deserves the confidence of knowing that their investment is protected, which is why we offer comprehensive extended warranty plans that cater to your specific needs. With SOS Auto Protect, you can protect your investment and avoid the financial stress of unexpected breakdowns. Our comprehensive coverage ensures that you're covered for a wide range of repairs, so you can drive with confidence knowing that we have you covered. Your vehicle is a significant investment, and breakdowns can happen at any time. Don't let unexpected repair bills disrupt your life. Choose SOS Auto Protect as your extended warranty service provider and enjoy the security and peace of mind that comes with our comprehensive coverage. Join the thousands of satisfied customers who have experienced the SOS Auto Protect difference. Let us protect your vehicle, so you can focus on the joy of driving. Your journey is our priority, and we're here to keep it smooth and worry-free. If you have any questions or would like to learn more about our extended warranty plans, please don't hesitate to contact us. We're here to help you protect your investment and ensure your peace of mind on the road
Informações de contato
1005 NE 125th st , 33161, North Miami, Estados Unidos
- 1 (833) 571-0253
- info@sosautoprotect.com
- sosautoprotect.com
4,4
Excelente
244 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Adam was responsive and easy to talk…
Adam was responsive and easy to talk to. He explained all the details of the coverage and pricing very well and he took as much time as I needed to go over the program.
5 de novembro de 2024
Avaliação não solicitada
Every Time I call
Every Time I call, I receive their Answering Service. I called to make a claim. I got the answering service. No call back.
Out of 6 calls to SOS all went to the Answering service and no return call over a 2 month period. Two months to get someone to look at my car and get approval to remove the Transmission. After being removed I am told it is not covered due to still being in the 30 day probation period. Why did they approve the removal then. $2,700 to have my original transmission put back together and I still have not been paid on the claim due to their mistake. This started in March 2024. I DO NOT RECOMEND.
21 de outubro de 2024
Avaliação não solicitada
Resposta da SOS Auto Protect
Dear "AJM" ,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand your frustration.
As stated in our policy, we cannot cover any claims that arise during the waiting period, which is an industry standard designed to protect all parties involved.
Additionally, we’re unable to locate your information in our system with the details provided. It’s possible that you may have been calling the wrong department for assistance with your claim. To ensure you receive the support you need, please reach out to our dedicated claims department directly at (833) 571-0253. We are here to help and want to resolve this matter to your satisfaction.
Thank you for your understanding.
Sincerely,
SOS Auto Protect
Adam was very professional
Adam was very professional, knowledgeable and great at customer service.
16 de outubro de 2024
Avaliação não solicitada
Resposta da SOS Auto Protect
Dear Allan,
Thank you so much for your kind words! We’re thrilled to hear that Adam provided you with a professional and knowledgeable experience. At SOS Auto Protect, our team takes pride in delivering excellent customer service, and we’re glad to know it made a positive impact on you.
If you have any further questions or need assistance, feel free to reach out. We’re here to help!
Best regards,
SOS Auto Protect
Don’t get scammed
Don’t get scammed. They don’t return calls when needing to place a claim. It’s just an endless circle of an answering service. Been waiting 2 weeks.
1 de outubro de 2024
Avaliação não solicitada
Resposta da SOS Auto Protect
Thank you for sharing your concerns. We understand how frustrating delays can be. However, it seems there may be some confusion with other companies using similar names, as many incorporate "auto protect" in their branding.
We assure you that SOS Auto Protect is not a scam, and we only reach out to customers who inquire directly through our official channels. We have also requested more information from you to help resolve this matter, but we haven't received a response.
Please contact us directly at (833) 571-0253, and we’ll be happy to assist you further.
Thank you for your understanding.
Sincerely,
SOS Auto Protect
Vehicle Warranty Insurance
Daniel made my experience very well. He explained everything to me and he was very patient with me
27 de setembro de 2024
Avaliação não solicitada
Resposta da SOS Auto Protect
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that Daniel made your experience so positive. His ability to explain everything clearly and his patience are qualities we highly value at SOS Auto Protect.
If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
Best regards,
SOS Auto Protect
Great communication
20 de setembro de 2024
Avaliação não solicitada
Kai was professional
Kai was professional, courteous, and knowledgeable. Made it very easy for me to understand and make a decision.
18 de setembro de 2024
Avaliação não solicitada
Excellent customer service
Thank you, Daniel Hill, for the excellent customer service. 4.5/5 star
I would have given a 5-star rating overall if they had an app to file a claim and view my policy.
12 de setembro de 2024
Avaliação não solicitada
I had some rattling come from the front…
I had some rattling come from the front side of my car and they replaced my engine mounts the same day at my local Chevy dealership. Great experience so far, quick response times, and professional claims representatives.
1 de setembro de 2024
Avaliação não solicitada
An overall positive experience
The process for getting the extended warranty was very smooth and Sean took the time to answer my questions with great patience and understanding. It was overall a great experience.
3 de setembro de 2024
Avaliação não solicitada
Great start
Haven't yet had a claim but the purchase process went smoothly and the coverage seems solid.
2 de setembro de 2024
Avaliação não solicitada
Best Price Best Coverage Best Service
Sean was knowledgeable took the time to answer all my questions. He out everything in writing and didn't mind waiting for me to discuss it with my partner. Pricing was great and coverage is the best I found for such.
30 de agosto de 2024
Avaliação não solicitada
Avoid at all costs
This company is a joke. My transmission went out 6 months and 6,000 miles after purchasing a warranty. They are only willing to repair/replace 1 part totaling $1,400 of my $7,000 repair. Their customer service is terrible. A manager told me that if you threw a rod in your engine they would replace the rod, but not repair the engine.
I was referred to my contract stating “Consequential and/or incidental damages including but not limited to loss of time, lack of transportation as otherwise covered by the rental section, inconvenience, lost revenue, opportunity or other economic losses.”
How is this company in business with such bait and switch tactics? Seek a warranty elsewhere!
30 de agosto de 2024
Avaliação não solicitada
Good very easy to understand
Good very easy to understand
29 de agosto de 2024
Avaliação não solicitada
It took me out of the market with…
It took me out of the market with direct answers to my questions and gave me a 30 day money back
29 de agosto de 2024
Avaliação não solicitada
Feeling safe
My husband passed in early July and I felt I needed to get auto protection immediately. I was very pleased with the coverage and the price and how quickly it was done. When I needed to make an adjustment on my policy, Adam took care of it quickly and pleasantly. I don't feel anxious anymore about possible car trouble.
15 de julho de 2024
Avaliação não solicitada
Resposta da SOS Auto Protect
Dear Donna,
First and foremost, please accept our heartfelt condolences for your loss. We are deeply touched to hear that our coverage has brought you some peace of mind during this challenging time.
We’re glad to know that you found our services and Adam’s assistance to be both efficient and comforting. It’s our mission to ensure that our customers receive the support they need, and it’s wonderful to hear that we’ve been able to make a positive impact for you.
If there’s anything else we can assist you with or if you have any further questions about your policy, please don’t hesitate to reach out. We’re here to help and ensure that you feel secure with your auto protection.
Best regards,
SOS Auto Protect
Thank you SOS!
Great experience for years! Due to me having to sell my vehicle, they transferred the policy for me to my new car at no cost since it was in the same class. I’ve had to use them a few times on a couple minor issues I’ve ran into with my jaguar and they paid the mechanics as they said they would the same day each time. I’ve already referred them to friends and family that I felt are in need of it. At the end of the day it’s definitely something you’d rather have and not need, than need it and not have it.
13 de agosto de 2024
Avaliação não solicitada
Resposta da SOS Auto Protect
Dear Daniel,
Thank you so much for your kind words and for being a valued customer over the years! We're thrilled to hear that your experience with us has been positive and that we were able to make the transition to your new vehicle smooth and cost-free.
It’s fantastic to know that we’ve been able to assist you promptly with your Jaguar and that our coverage has met your needs effectively. Your referrals to friends and family are the highest compliment we can receive, and we truly appreciate your trust in us.
We’re committed to providing excellent service and support, so if there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thank you once again for your continued support!
Best regards,
SOS Auto Protect
I was given a great deal.
20 de agosto de 2024
Avaliação não solicitada
Resposta da SOS Auto Protect
Dear Bruce,
Thank you for sharing your positive experience with us! We’re delighted to hear that you felt you received a great deal on your auto protection. Our goal is to provide valuable coverage at a price that makes our customers feel secure and satisfied.
If you have any questions or need further assistance with your policy, please don’t hesitate to reach out. We’re here to help and ensure you continue to have a great experience with us.
Best regards,
SOS Auto Protect
The real deals!
After doing plenty of comparisons, I’ve found that they definitely offer more coverage than any others when it comes to the bells and whistles of the car especially. As a contract attorney, obviously fine print is extremely important to me. After reading it thoroughly, everything checked off just as my representative had explained. No complaints whatsoever and till this date I’ve already made a return on what I had paid. Look for Robert, he’s amazing and took care of several concerns I’ve had in the past.
Will continue to update as the expiry of my policy nears.
8 de julho de 2024
Avaliação não solicitada
Resposta da SOS Auto Protect
Dear Jack R,
Thank you for your detailed and positive review! We’re thrilled to hear that you found our coverage to be superior in terms of the comprehensive protection we offer, especially for those essential "bells and whistles."
As someone with a keen eye for fine print, we’re glad that our contract met your high standards and that our representative, Robert, was able to address all of your concerns thoroughly. We appreciate your acknowledgment of his efforts and are pleased to know that you’ve already seen value from your investment.
If you ever need further assistance or have any more questions, please don’t hesitate to reach out. We’re here to ensure that you continue to have a positive experience with us.
Thank you again for your trust and kind words!
Best regards,
SOS Auto Protect
Best company yet.
I've been with sos auto protect for several years and so has my family, and I couldn’t be happier with the experience. Their customer service team was friendly and really took the time to explain my options at first, so I felt confident choosing the right plan for my needs. When I had to file a claim on my steering pump, the process was smooth and straightforward—no long waits or hidden fees. They handled everything quickly and kept me updated throughout. Knowing I’m covered by these pro's takes a huge weight off my shoulders. I highly recommend them if you’re looking for reliable and hassle-free auto protection!
13 de agosto de 2024
Avaliação não solicitada
Resposta da SOS Auto Protect
Dear Shawn,
Thank you so much for your heartfelt review and for being a loyal customer along with your family! We’re delighted to hear that you’ve had such a positive experience with us over the years.
It’s fantastic to know that our customer service team was able to provide you with the guidance you needed to choose the right plan and that the claims process for your steering pump was handled smoothly and transparently. We strive to make every aspect of our service as efficient and stress-free as possible, so it’s wonderful to hear that we’ve met those expectations for you.
Your recommendation means a great deal to us. If there’s anything more we can do for you or if you have any additional questions, please don’t hesitate to get in touch.
Thank you again for your trust and kind words!
Best regards,
SOS Auto Protect
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