SOS Auto Protect Avaliações 244

Talking with Benjamin was delightful. He spoke clear and was very easy to understand. Thank you for having native english-speaking representatives. I like how he listened, tried his best to accommodate my situation and responded to my statements with interest. I had decided NOT to purchase this type of warranty...until I talked with Benjamin. He offered to be my contact person for any of my needs...great customer service!

The person on the line gave me clear options.

Just conversation. That was it.

my rep really knew her product and was customer focus driven.

Ben jamming was more than helpful so far so good haven’t had to use the service yet but their customer service was excellent

I spoke to Adam and he explained it all to me until I understood everything clearly. My wife and I are retired and on a fixed income. It has become very expensive for repairs on vehicles. This will give us some peace of mind.

Good value, great customer service

Very good deal! Agent was very kind and helpful.

Ben Voss was helpful and provided easy to understand guidance and a policy that fit our budget. Recommend!

Your rep, Adam Miller, was very helpful for someone who's not familiar with extended warranty auto coverage. Answered all my questions and explained well how it all works. Excellent service!

Good communication and prices. I’m hoping they’ll be as good if anything goes wrong, but so far I’m impressed.

My warranty ended early as I sold my vehicle at a dealership. Requested a refund on the unused warranty contract as was given a fair proportional amount back based on time and mileage expended to date....Check was sent in the mail within 2 weeks. More than happy with the process......

I’m aggravated at SOS for not doing their job of reporting my daughter and my friend paying insurance. DMV said that car insurance couldn’t be verified.
Poor customer service

So far this company has been nothing but a frustration. Alex is a wonderful sales person, but I will warn you that there is NO assistance after you purchase your policy. Car has been in the shop for almost two weeks for straight forward repairs. Ben kept telling me for days that 'an inspector is scheduled to go out tomorrow'. Finally their work around was a 'virtual inspection'. The dealership told me that the inspector informed them that the report would be submitted same day, and I have yet to hear from a claims representative. The policy says they are available 24 hrs a day. This is NOT TRUE. Their answering service will take a message 24 hrs a day! This company has shown no follow through or integrity as of yet. I was ready to buy a second policy with them for a new vehicle and I am so glad I held off! I'd be happy to update my review if they would just do what they said they would do!
UPDATE… no mistakes have been made. And your response is a complete lie.

Easy to deal with offered a competitive quote. Sent all the information I a timely manor. Have not had to use the service yet but have no doubt it will be easy.

Adam was well versed in everything we needed to know along with being very professional and nice. He stood out over another company we talked to. As a result, we decided to sign with SOS Auto Protect. I would highly recommend them.

Fortunately for me some friends were chatting with Alex with SOS and I asked to speak with him too. I had been looking for an extended warranty. After speaking with Alex. I couldn't say no to the great price. The great coverage & the great customer service I got from Alex!

Ben was amazing at assisting us …
the dealer was going to charge over $500.00 to repair front links on a 2016 Honda Civic.
We were told it was going to take 3 to 4 hours to repair the vehicle.
After calling Ben and explaining to him the price,Ben was able to lower the cost repair down to $120.00 and the time he was told that the car would be repaired would be 1 hour.
Well, when my daughter got to the dealer at 7:20a.m
Oscar was able to repair the car with in 30 minutes and the repair cost was under $100.00.
I am so grateful because my daughter is a law student who works full time and go to school full time. The parking at her school is $30 a day and the gas for work and school a week is over $200.
My fear of her having to pay over $500 for that part and repair was that she wouldn’t have money to eat.
I really thank Ben for his help and him looking out for us.
God bless you Ben and may our God multiply your blessings for being so kind and honest.