Sotheby's Avaliações 

I used the Sotheby's buy it now shopping site. NITEMARE! 1st, the site allowed me to use a PO Box, which I later found out wasn't acceptable. Fix your site, Sotheby's!

Then after I changed to the street address, I received an email telling me to manage/track my delivery. NOPE! I have no idea when my pckg is coming, but I need to be home to sign. Read on. Who uses a service from NYC that goes thru Newark, then to Tennessee (yes, way south & way west) to deliver a pckg to upstate NY? WHO!? I cannot glean any more info no matter how I try, except that the pckg was in TN at 5:30 am, the morning of the day it was to be delivered to Rochester, NY.

And that's not all! I ordered three (3) items in good faith & only 2 are supposed to come in this delivery. Just when the hell is the 3rd coming? Are you going to hold me hostage yet again because it needs a signature? What a nitemare! Very badly run business.

I thought this place was 1st class. Hah! Cross it off your list if you're smart.

New Addition: my package FINALLY arrived on President's Day with, of course with no warning b/c I couldn't track it. I'm glad we happened to be home.

This was a huge box for 2 scarves & a bracelet. (Trying to imoress me, Sothebys? NOT impressed.) It was filled w paper, so much so, I has to dig arnd to find my purchases. Low & behold all 3 items were in it, although I had been led to believe there would be two shipments (did the one scarf get added in Tennessee?).

I was very, very disappointed in one item. It was to come in its original box. Oh, what a hot mess! Someone had jammed what was probably a pristine box into a zipper bag (the kind you'd use in a feezer). The bag was way too small for this box (American inches for bag vs Europen mm for the box?). The box was wrecked -- out of shape, flaps torn, flattened. What the heck! I couldn't even get it out of the bag; I had to tear the bag to prevent further damage.

BUYERS BEWARE. This is a very, very bad "service" and online storefront. BAD!

Appalled by the service received from Sotherby’s over the past 6 months.

Sold one large item as part of the estate for a deceased relative.

Misrepresented their fees - they took approx 33% of the price that the buyer paid for our item.

Lost our payment - we have still not received payment 5 months after the sale. Despite them advising us that the money had been transferred 5 months ago.

Bombarded myself and our solicitor with huge numbers of unnecessary emails, costing the estate large amounts of unnecessary legal fees.

Unhelpful and entitled attitude from all of the Sotherbys staff I have dealt with ( but they do all have v posh accents!)

Avoid Sotheby’s and sell privately is my advise. They are shisters and snobs of the highest order.

I needed advice before selling my items so i Called Sotheby’s left messages…no reply….sent email no reply…
This is suppose to be a reputable company. .like all the other one stars.I can only give it one star..
reply to your customers Sotheby’s….

Unbelievably bad business 🤦‍♂️ what is going on Sotheby’s? (which I THOUGHT was a reputable business) can even be bothered to do what they say they will.????? €15000 watch missing and noone cares????? I will make it my job to spread the word what an absolute disgrace of a company you are. Jumped up, snotty, rude staff with a chip on their shoulders....👏👏👏👏👏 well done Sotheby’s.

Vaguely helpful, but largely rude. Did not adequately evidence appraisal as it contradicted one I had gotten elsewhere. Representative was very curt, bordering on caustic, in tone. Would not want to deal with them in future.

nessun rispetto verso il cliente sei un numero

I recently sold a watch there. The auction was an online one over 2 weeks. The description of the watch and accompanying paperwork was totally incorrect, and 6 or 7 emails later, still no photographs of all the 'extras' - leather straps, box, papers, booklets , until the very last morning of the auction. It seems to me as though someone had their eye on it and they did get it ( for bottom bid). Not one apology to me from anyone. Stay well away from them, for as soon as you sign the selling agreement ALL of your rights go up the swannee.

The firm is operated by incompetent people. But just not the basic staff all the way up the chain of command. They are non-responsive, unreliable, and hide from dealing with issues. They were once the number one auction house in the world. They started to decline when the former owner was put in jail. They are barely hanging on to the 4th position. Their specialist department are run by people with little knowledge in the field they are suppose to specialize in. The advise I found incorrect, incorrect cataloguing and incorrect recommendations on reserves. Every one from the Chairman Charles Stewart to D Schnipper are not willing to face the fact they have lost the plot!

I was bidding for a painting which I finally won. The auctioneer laughed and said: “that will pay for my children’s education” in a sarky and condescending manner.

Très bonne expérience avec cette agence. Ils ont été à l'écoute et réactifs. De vrais professionnels, qui restent accessibles.

Won a lot in Mid July. Sotheby's keep on delaying my shipment even week on week. If I didn't contact them for an update they would not reach out. I felt the entire process to be vert frustrating. It wasn't until I asked to speak to a higher person in charge of the Post Sale team that they jumped on the ball and sent my lot in September! Meanwhile at Christies, I purchased a lot at the same time and received a few weeks later. Poor service for the amount of money you are paying! Not even an apology at the end.