Sound Travel & Bundl Avaliações 

283
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The lady I spoke to was extremely helpful and friendly and she dealt with my questions very well. Really looking forward to our trip to Liverpool to see Lewis Capaldi and our hotel stay which we had b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was a little concerned booking package from the U.S. but the customer service people at Bundl were always so responsive and answered my questions promptly. The hotel room was great and the concert... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Paid over £300 for hotel in ticket package, rooms dated, shower was blocked and had fiscies coming out of shower tray whilst showering. Hotel promised another night stay and refund but all we’ve been... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We used Bundl to book tickets and accommodation to see Pitbull Blackweir in Cardiff. The site was easy to use and kept you regularly updated via email. Concert tickets come through on your ticke... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo

Escrito pela empresa

Book your event tickets online. Official ticket and hotel packages. Handpicked hotels, flexible payments, limited availability.


Informações de contato

  • Bloomsbury Way 40, WC1A 2SE, London, Reino Unido

  • sound.travel

4,2

Muito Bom

O TrustScore é 4 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(283)

62 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Highly recommended

I have purchased hotel and ticket packages in the UK with Sound Travel multiple times. I've never experienced any problems with them. When I reached out to them once with a general enquiry regarding a booking, they replied swiftly with the information I needed. Would definitely use again.

22 de março de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Faced significant challenges due to…

Faced significant challenges due to time zone differences and lack of timely support. Despite booking a Twin Room package, was informed by the hotel of a King Room allocation, with no immediate resolution offered. Required extensive follow-up, including six lengthy phone calls, to address the issue. Nearly incurred substantial additional costs due to potential rebooking. Communication and resolution efforts with Sound Travel were ineffective. Resolution was ultimately achieved thanks to the exceptional assistance of a Crown Hotels staff member.

17 de fevereiro de 2024
Avaliação não solicitada
logotipo da Sound Travel & Bundl

Resposta da Sound Travel & Bundl

Hi Sarah,

Thank you for taking the time to provide us with your feedback and we apologise for the challenges that you experienced with your room allocation.

I can see that we were in contact with the lead package holder, Nathan, and that he requested to have 4 people sleep within the room that was booked. Our team advised at the time that each package is for one double room for 2 people, and due to the last minute nature of the request he would need to liaise directly with the hotel to arrange the additional rollaway beds for the 2 additional guests.

Within our customer account area, we also advise customers that the twin booking request is a request and that we will do our best to accommodate based on the availability of the hotel, but it cannot be guaranteed.

Thanks,
Sound Travel

Avaliado com 5 de um total de 5 estrelas

They keep you informed!

They gave updated information at regular intervals. They made sure we knew everything in preparation for the Taylor Swift Concert and hotel stay. There were perks included once we arrived to the hotel. We had a smooth and positive experience. No complaints.

26 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Poor communication and hotel miles away

Concert good but hotel miles away with no connecting buses. Minimal info given on how to get to venue. Thanks to Sound Travel we missed the last act as we had to go for the last train. Hotel excellent but will not use Sound Travel again.

30 de junho de 2023
Avaliação não solicitada
logotipo da Sound Travel & Bundl

Resposta da Sound Travel & Bundl

Hi Kath,

Thank you for taking the time to provide us with your feedback.

We're glad that you enjoyed your hotel stay and are sorry to hear that you experienced challenges with your travel from your hotel to the event. Within the booking flow and within your Sound Travel account area, we provide links to bespoke web pages that display all the information in regards to the location of your hotel, distance to the venue and the best route possible to get from the hotel to the venue for your event. We also send multiple pre event emails as a reminder of all the information relating to your hotel that you need to know before the event as well as recommended travel routes .

Thanks,
Sound Travel

Avaliado com 3 de um total de 5 estrelas

Vague information regarding ticket…

Vague information regarding ticket collection. Had to keep pestering via email.
The hotel was next to dreadful.
Tired, very dated rooms, breakfast wasn't great either. Filthy floors, tables, etc, and underwhelming staff wherever you went.
Radisson Blue Cardiff FYI

3 de julho de 2023
Avaliação não solicitada
logotipo da Sound Travel & Bundl

Resposta da Sound Travel & Bundl

Hi Jax,

Thank you for taking the time to provide us feedback.

Within your Sound Travel account area, we provide a PDF confirmation which displays all the information in regards to the location of your hotel, distance to the venue and the best route possible to get from the hotel to the venue for your event. We also sent multiple pre event emails as a reminder of all the information that you need to know before the event.

We will also pass on your feedback to the hotel in regards to your experience

Thanks,
Sound Travel

Avaliado com 5 de um total de 5 estrelas

Taylor Swift concert/hotel package Sydney

Booked the tickets to Taylor Swift concert with the hotel as a package via Ticketek. Process straight forward and communications good. The hotel, Fours Points by Sheraton, was as expected - friendly staff and clean rooms

26 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Disappointing hotel

We booked the Tower hotel which was a very big hotel located next to Tower Bridge so location was good, however the prices charged by Sound Travel were way over the top and in fact above the standard rack price for the hotel, compounded by the room location, we couldn't see the bridge or river !!

17 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought the tickets and hotel package…

Bought the tickets and hotel package for ABBA Voyage in London. Really pleased with the package. Great hotel right beside the iconic Tower Bridge. Plenty of places to eat nearby. The ABBA concert was brilliant….think music meets technology! Cannot recommend highly enough!!

18 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

ERAS N1 MELB

ERAS N1 MELB
I booked the langham hotel package for Taylor Swift. It was a great experience, I had communication with sound travel before the event and they were very prompt with response I did think our package came with VIP merch and was told by sound travel it would be waiting at the hotel for us and then told after that I needed to contact ticketek. I never did receive any VIP merch sadly. Everything else was great though.

16 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The experience was great

The experience was great. Hotel was the best, the bottle of bubbles when we got back from the concert was a joy. The hotel staff were wonderful.

26 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Booked for Melbourne night 1 Taylor…

Booked for Melbourne night 1 Taylor swift had a reserve tickets and a night at the langham. We had such an amazing experience and ease from beginning to end.
I emailed to check my reservation and they got back to me that day. Excellent service.

16 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Eras tour Melbourne

Thanks Soundtravel - the ticket and hotel combo was a good experience. Close to the MCG. Breakfast at the Grand was truly amazing - almost as good as the Era’s show!! Beds comfortable. Communication about rooms etc and organising extra nights was great.

16 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Package deal worked well for us

Package deal worked well for us, easy to add an additional night and loved walking to the Stadium from the hotel. The concierge service at the Sofitel went the extra mile to help all the Swifties.

16 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super convenient and fantastic

Had a great experience being able to book tickets and have accommodation secured all in one go. Was super easy to purchase an extra night, so all we had to arrange was flights! Stayed at the Grand Hyatt in Melbourne and it was fantastic, conveniently located, and so nice. The buffet was AMAZING.
My only tip for future is to GET TRAVEL INSURANCE. We had a cancelled Jetstar flight that meant one of our (extra) booked nights at the hotel was wasted and couldn't get any kind of compensation. These things happen , it just hurts on the money end of things as these places aren't cheap.
Our tickets were really good also. I feel like our A Reserve tickets weren't quite A Reserve, but we were beyond happy to get any tickets!! This is probably more of a Ticketek issue, and just don't set your expectations too high!

18 de fevereiro de 2024
Avaliação não solicitada

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