Sous Chef Avaliações 

I've been using souschef for a couple of years, a nice selection of hard to find ingredients. This week I had my first issue, the lid had come undone on a jar at some point. Contacted customer service, by the end of day they'd sent a replacement next day delivery. Superb service.

I’ve been a regular customer of Sous Chef - the products are truly exceptional. However I’m writing a review as I recently had an issue with a delivery (not Sous Chef’s fault) and they went over and above to resolve it. Thank you Gemma and team

What an amazing level of service. I had purchased a lemon squeezer which unfortunately broke on the second time of using. I wrote an email to the company including a photo, this was at 4.30pm on a Friday night. Within 30 mins of sending my message they had dispatched a replacement. Not only that it arrived the very next day, I honestly can't recommend highly enough.

Order placed 29th May. Still no sign of order and emails being ignored.

Really pleased with my order!! Was packaged really well and only took 48 hrs to arrive!!! Thank you Souschef!!!

Absolutely brilliant company with excellent customer service and high-quality products.

Hermes Delivery Is a disaster
Unapologetic and perfunctory staff attitude
Very disappointed
Pay A few quid extra And get a reliable service elsewhere. Sad but true

My order arrived on Saturday but the tub of Garam Masala had burst in transit. I contacted SousChef on Saturday by email and twice again today. I included a delivery receipt so I know they have received my emails. I have also telephoned but was only able to leave a recorded message. All of my attempts to contact SousChef to get a replacement or refund have completely failed. I HAVE BEEN IGNORED!!

OK! That had an effect!

To be honest I was so disappointed to have to write the above review as I've always found SousChef's products and service to be really good.

On this occasion, however, a Trustpilot review was the only way to get any attention.

Apparently, my initial emails were routed internally to the wrong department. I've since received a replacement by express delivery, a £5 voucher and profuse apologies delivered by telephone and email.

As I've said above, I'm really sorry that I had to go down this route and things have now been fixed. I will continue to buy from SousChef because what they offer is good. I think that it would make their service even better if they learn the lessons from this experience.

Excellent service, super customer care. Packaged very well, super products, there are some great things. Thank you Sous Chef

Parcel was dispatched fast and arrived earlier than expected. Items are always well packaged and arrive in perfect condition. Unusual selection of goods not readily available elsewhere. Also, customer service is friendly and they are happy to help. Highly recommended.

Absolutely love this place. Will definitely order again. Bought lots of different foods I'd not normally find in my local shops...order arrived quickly and everything super well wrapped. Fabbri cherries are my current favourites, but I've not tried everything yet. Lovely friendly customer service.

The selection of products and the speed of dispatch and delivery was great. I had to contact the customer service team about my order, and they replied very quickly and we're immediately able to resolve my concern. Great service all around.

Souschef thank you for your excellent sevice!!! quick delivery,Amazing source ingredients from all over the world .
what not to like!!!!

Great products with speedy delivery times. If there has ever been an issue Souschef have always gone above and beyond to resolve it. Highly recommended.

Evri lost my parcel but when I contacted souschef I got a speedy reply with express delivery of a replacement parcel by a different delivery company

Purchase delivery and communication were very good pricey. Though

I bought a wok and fermented chinese mustard root from these guys. Everything came very quickly. Quality of the pan looks really high despite being quite competitively priced. They've got lots of interesting products on their website. Really recommend these guys for foodies/chefs - we're really lucky that businesses like this exist. Communication was great - I think these guys are very well organised.

Outstanding in every respect!
I am seriously impressed with both the deal and subsequent service I have received from Sous Chef.
I was looking for a professional quality frying/sauteing pan and came across the DeBuyer Blue Steel Pan on the Sous Chef website at a very competitive price.
Less than 48 hours later it has arrived well packaged and without any 'delivery drama'.
The pan looks well made and to say I am chuffed with my purchase is an understatement.
Sous Chef..please keep up the good work..from a very, very satisfied customer.
I will be back!!

My wife bought me Whole Black Winter Truffle as a present because I simply love them. To say they were disappointing is an understatement. Utterly tasteless with the texture of a jelly baby. Not even vaguely close to the taste of fresh truffles. In a blind taste you’d never guess what you’re eating. But to make matters worse, when my wife, who is an extremely talented cook, emailed to complain she received back a patronising and banal response. £46!!! I’d avoid like the plague and the Company’s customer service dept. could do with some basic training in Customer Service too.

We ordered on a Saturday night and Sous Chef had it in the post the same night - really fast and the kitchenware was high quality.