Southampton Cruise Parking Services Avaliações 

769
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We parked here end July. Very easy arrived check in then our car was moved to undercover storage. Very helpful driver took us to our cruise drop off point chatted on the way aboutbthe port a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just used this company for our P &O cruise and we thought the service was excellent. Straightforward drop off of our car and on route to the terminal within 10 minutes. On our return we took our lugga... Ver mais

Avaliado com 1 de um total de 5 estrelas

On arrival everything went to plan but problems with the pick up leaving me stranded. Eventually made my return journey to collect my vehicle by taxi. Other firms have vehicles that have identifia... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Simple booking system. Very helpful and friendly staff. Plenty of updates and clear communication. Would highly recommend this company to take care of your vehicle and get you to and from the cruise p... Ver mais

Detalhes da empresa

  1. Estacionamento de intercâmbio
  2. Traslado do Aeroporto
  3. Estacionamento
  4. Manobrista

Escrito pela empresa

Southampton Cruise Parking Services (SCPS Indoor & Secure) provide the ultimate cost-effective cruise parking facility located at Southampton port next to Dock 20. We offer a swift park-and-ride experience with a complimentary shuttle transfer that takes you to all cruise port terminals within around 5 minutes traveling time. Our facility stands out from other cruise parking providers as we provide exclusive ‘indoor and secure’ parking, providing a safer alternative as your vehicle is placed within our securely locked compound with the added bonus of your car being returned nice and clean without any seagull residue. We provide you with peace of mind by logging mileage and taking photographic evidence of your vehicle upon arrival to ensure it returned to you in the same condition you left it. We guarantee that your car remains within our premises and have comprehensive car insurance to cover any unlikely event that your car could get damaged whilst we are manoeuvring it on-site. Book with us today, letting us keep your car safe whilst you cruise away.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

769 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

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4,5

Todas as avaliações

(769)

196 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

What a fantastic experience

What a fantastic experience. Easy and simple from the point of booking to being delivered back to our car. I have always booked valet parking at the port and, in honesty, booked this company by mistake. Turned out to be the best mistake I have made. Dropped off car, private 2 minute transfer to the ship, bags unloaded and then a repeat on the return journey. Very easy and efficient.

27 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

So easy directions check in , transfer to the ship and back . Such a nice young man did the paperwork . Car waiting as soon as you got off the bus honestly very impressed.

8 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Easy and Efficient

The process couldn't have been simpler from car drop off to collection. From arriving at their location to drop off the car and getting to the ship was approx 20 minutes (via shuttle). They even coped with a change in vehicle details the previous day.
There was a little wait to be collected at the cruise terminal on the way back but it couldn't have been more than 10 to 15 minutes. And that included figuring out where their pick up location was.
Would happily use them the next time we cruise. Thanks team!

12 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't be deceived by the website

Don't be deceived by the website. The parking office is quite hard to find, and when you do it's a little grotty office, in an even more rundown industrial estate. We had to wait ages for the transport to take us to the cruise terminal. The whole process was chaotic. On our return we were told to text them as we disembarked which we did and told to wait by the "flag". There wasn't a single flag anywhere, it was pouring with rain. We rang and texted several times describing where we were - they kept saying they were coming - and nothing. We ended up getting an Uber back to the office to collect my car. They offered no explanation, no apology and no refund for the cost of our cab. Even as they helped us load our case into the boot they made a deep scratch in my car bumper. DO NOT USE this company.

6 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I booked last minute

I booked last minute, they couldn't have been more helpful. It was busy when I arrived but the young chap was very attentive and organised. We had to wait for the second load to take us to the terminal, we were only waiting 10/15mins for the next run. On the way back we found the flag and didn't have to wait too long to be collected. My car was waiting when we arrived. Definitely will use again

8 de outubro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Staff were excellent and helpful

Staff were excellent and helpful, but on our return our hybrid car had a flat battery and we had to call a breakdown service. When the battery was given a thorough check at the Lexus dealership the computer readout showed that when the car had been brought back to the office , the engine had been left in neutral for over 2hours and not turned off hence draining the battery. The drivers need to be fully trained on how to drive the very complicated modern hybrid cars which all seem to differ slightly.

28 de setembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

When we arrived there

When we arrived there, there were queue of cars waiting to enter, it was full. No-one came to tell us or controlling traffic. So bloody disorganised. Only 1 driver taking each car to the compound. We were there for an hour. Returning there, was surprised to see it so quiet and not busy at all. But it put me right off booking there again. I rather pay more to park near the cruise next time. Sorry to say this.

13 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Well where do I start

Well where do I start? Due to bereavement we left the ship early phoned the company to get car back early was told not possible and to chill out in a hotel and see what we can do we did dive them enough notice so after a argument I said I would collect on the original date.
Arrived on the day to collect car noticed the car dash was lit up like a Christmas tree and a water logged car and damage to off side after grilling the staff we found out that the car had been stolen/recovered by themselves and they were not going to tell us anything about it finally yes they admitted everything just to warn everyone this company are very shady they are not fully insured or 24/7 security we now have a battle with our own insurance company and it’s a fault claim against us so please be warned.

31 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recommended

Used when cruising with Celebrity 13 - 27 Sep. Busy drop-off, hard-working staff, straight forward transfer. Pick-up smooth and efficient. Highly recommend this service. Will use again.

13 de setembro de 2025
Avaliação não solicitada
logotipo da Southampton Cruise Parking Services

Resposta da Southampton Cruise Parking Services

Thank you very much for your kind review. We’re delighted to hear you found the process straightforward and our staff hard-working. It’s great to know the pick-up was smooth and efficient, and we really appreciate your recommendation. We look forward to welcoming you again on your next cruise from Southampton.

Avaliado com 1 de um total de 5 estrelas

The woman with glasses and coloured…

The woman with glasses and coloured brown and red very short hair that worked for CPS was incredibly rude . When I showed her that I had booked assistance she said she could not find it on her list and if I needed the use of a wheelchair I should not be getting on a ship and going on a cruise. . She refused to give us her name and covered her name badge with her jacket. I was totally speechless. When I mentioned her behaviour to Daryl who was extremely helpful but still couldn’t find a wheelchair but helped us avoid queues . This awful woman should be sacked. Clearly she is discriminating against the disabled. We are going on another cruise and I will find out her name so we can name and shame her.

12 de setembro de 2025
Avaliação não solicitada
logotipo da Southampton Cruise Parking Services

Resposta da Southampton Cruise Parking Services

Thank you for taking the time to leave your feedback.

However, I believe there has been a mix-up. You did not book with Southampton Cruise Parking Services Ltd (we are based at Unit 7, First Avenue, Southampton).

From the details in your review, it looks like your experience was with Cruise and Passenger Services (CPS) Limited, which is a completely separate company.

As you are not a customer of ours, could I kindly ask that you remove or amend your review to ensure it is directed towards the correct company? This will help avoid confusion for future customers and ensure your concerns reach the right business.

Thank you very much

Avaliado com 5 de um total de 5 estrelas

A really professional and friendly team

We’ve just returned from a two-week cruise and I can honestly say this service made the whole start and end of our holiday so much easier.

When we arrived, everything was well organised – staff took our cases straight onto the shuttle bus and we were dropped right outside the cruise terminal building within minutes.

After disembarkation we went to the flag collection point, no stress finding our driver and sure enough we didn’t have to wait long at all.

Our bags were once again handled for us, and we were back with our car quickly.

A really professional and friendly team, we’ll definitely be booking again next time

26 de setembro de 2025
Avaliação não solicitada
logotipo da Southampton Cruise Parking Services

Resposta da Southampton Cruise Parking Services

Thank you for taking the time to share such detailed feedback. We’re delighted to hear that our team helped make the start and end of your holiday stress-free and straightforward. It’s great to know you found everything well organised, from drop-off to collection, and that our staff made things easier throughout. We truly appreciate your kind words about the team’s professionalism and friendliness, and we look forward to welcoming you back on your next cruise.

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish

Excellent service from start to finish. Put our cases into vehicle and offloaded them for us. Smooth transfer to ship. On our return, they arrived promptly to collect us and our car was waiting at their base. All staff friendly and courteous. Would highly recommend them and would use them again.

28 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very efficient

Very efficient, from booking , through to arriving at the parking reception (when we were helped with luggage) and put into the minibus and taken straight to the ship, then picked up very quickly after the cruise to recollect our car.
BRILLIANT

13 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

The company were excellent

The company were excellent. There was a queue when we arrived but they worked efficiently to book us in. Transport to the ship was good. Collecting the car on return was smooth and only had to wait a short time to be picked up from the terminal and taken to collect our car

25 de setembro de 2025
Avaliação não solicitada

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