Southampton Cruise Parking Services Avaliações 

769
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We parked here end July. Very easy arrived check in then our car was moved to undercover storage. Very helpful driver took us to our cruise drop off point chatted on the way aboutbthe port a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just used this company for our P &O cruise and we thought the service was excellent. Straightforward drop off of our car and on route to the terminal within 10 minutes. On our return we took our lugga... Ver mais

Avaliado com 1 de um total de 5 estrelas

On arrival everything went to plan but problems with the pick up leaving me stranded. Eventually made my return journey to collect my vehicle by taxi. Other firms have vehicles that have identifia... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Simple booking system. Very helpful and friendly staff. Plenty of updates and clear communication. Would highly recommend this company to take care of your vehicle and get you to and from the cruise p... Ver mais

Detalhes da empresa

  1. Estacionamento de intercâmbio
  2. Traslado do Aeroporto
  3. Estacionamento
  4. Manobrista

Escrito pela empresa

Southampton Cruise Parking Services (SCPS Indoor & Secure) provide the ultimate cost-effective cruise parking facility located at Southampton port next to Dock 20. We offer a swift park-and-ride experience with a complimentary shuttle transfer that takes you to all cruise port terminals within around 5 minutes traveling time. Our facility stands out from other cruise parking providers as we provide exclusive ‘indoor and secure’ parking, providing a safer alternative as your vehicle is placed within our securely locked compound with the added bonus of your car being returned nice and clean without any seagull residue. We provide you with peace of mind by logging mileage and taking photographic evidence of your vehicle upon arrival to ensure it returned to you in the same condition you left it. We guarantee that your car remains within our premises and have comprehensive car insurance to cover any unlikely event that your car could get damaged whilst we are manoeuvring it on-site. Book with us today, letting us keep your car safe whilst you cruise away.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

769 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(769)

196 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

This company is awful.

This company never confirmed my booking. I asked 4 times then they sent me a postcode ?????
I asked to cancel and they said I could not have a refund because it was more than 14 days since I booked. Well yes it was - I’d been waiting for a confirmation I never got. Emails and phone calls were not answered then eventually they were very rude.
Do not book with these people they are awful.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Southampton Cruise Parking Services

Resposta da Southampton Cruise Parking Services

Hi Katie,

Thank you for taking the time to leave a review.

We are concerned by your comments, as they do not reflect our booking or cancellation process at Southampton Cruise Parking Services Ltd.

Firstly, we believe you may be referring to a different company, as there are several businesses operating with similar names. We have no record matching the details described. We have requested further information privately so we can investigate properly.

For clarity:

• All booking confirmations are sent automatically at the time of booking to the email address provided.
• In cases where a customer cannot see their confirmation, it is usually located in the junk/spam folder.
• Our full address and postcode are clearly displayed on our website along on our confirmation letters
• we answer all our phone calls, its diverts and even answer out of hours in the evening . if we miss a call we always call bac.

Regarding cancellations, our policy is clearly stated in our Terms & Conditions:

Cancellations made more than 14 days before the scheduled travel date receive a full cash refund, less a £20 administration fee.

Cancellations made within 14 days of travel (but more than 48 hours before) receive a 50% refund issued as a voucher.

Cancellations within 48 hours of travel are non-refundable.

If a booking was made more than 14 days ago and travel is still more than 14 days away, a refund (minus the £20 admin fee) would absolutely apply.

We pride ourselves on professional customer service and clear communication, which is why we are keen to clarify this matter.

Katie, please contact us directly at:
support@southamptoncruiseparkingservices.co.uk

or call 023 8212 7049

We will gladly investigate and resolve this if the booking relates to us but we honestly believe its not us.

Avaliado com 5 de um total de 5 estrelas

Process was as advertised

Process was as advertised. Friendly greeting on arrival. Mini bus driver very informative. Collection process was seamless and quick. Car had been kept undercover and was ready to go.
Would recommend

14 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Online booking

Online booking is really straightforward. Easy to follow instructions for parking, transfer etc and a good price.

23 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Safe and efficient parking for cruisers

We were welcomed at the reception, and the car was checked before we were delivered to the cruise terminal without fuss. On our return 5 weeks later, we were collected from the terminal and taken to our car, which started without a hitch (it helps that the cars are kept under cover), and were quickly on our way home. We'd be very happy to use this company again.

8 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Frendly staff

Frendly staff, secure indoor parking, transfers quick and easy, great communication, will be using them again.

20 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Parking for Southampton cruise …

When we arrived the first impression was a little different. But as soon as we met the team we were given a friendly welcome and were reassured by the team. We saw the indoor parking, which is ideal. The drop off and collection to the ship was excellent and timely. We will use the service again 100%.

11 de janeiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Very Rude unhelpful chap lining up our car

Start of our Cunard cruise was being met with a very miserable and rude man lining up our car. Not helpful at all and made us feel like an inconvenience, then the lady checking over our car was polite and helpful but was rushing us and trying to take our keys before we had even taken our cases out of our boot. Not a great first impression of cps, as didn’t feel very professional or give us pleasant start to the day of our cruise. Will look elsewhere next time and won’t recommend to friends or family.

28 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

A real nightmare …

We were very very disappointed at the Service of Southampton CRUISE PARKING services. After a two week cruise trip, we waited at the terminal for an hour and a quarter in freezing weather. When everyone called to be collected we all got the same voicemail! No one in the office would answer any calls!!!!
The queue had 40 people with two weeks of luggage and the van could only take 12 people at a time. In our experience, this company is a pure disaster and so beware we regret we did not pay the extra and park at the terminal car port!

3 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

GREAT SERVICE

We had to make a late booking on a Sunday , the day before our cruise. The people i spoke to were so helpful and reassuring , they helped me to book and explained the whole process. They sent me an email that gave a detailed breakdown of the whole process. We found the centre easily , staff were waiting to take the car and help with luggage, we were soon on a minibus to the terminal , the driver explained where to wait when we came off the ship.
When we disembarked we easily found the queue by the flag, the queue was long but we didn't wait long . Our car was parked up ready for us to leave. I would definitely use the service again, all staff were extremely helpful and professional.

29 de dezembro de 2025
Avaliado com 4 de um total de 5 estrelas

We used Southampton cruise parking…

We used Southampton cruise parking because it was close to the port, and inside parking. All the staff are very welcoming and friendly. They were also very helpful with cases, bags. putting them in your car.
I would definitely use this company again

20 de dezembro de 2025
Avaliação não solicitada

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