Really happy with Southdowns so far. I compared quite a few travel insurance options and they offered really good cover at the best price, which made the decision easy. Everything was straightforward... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Needed to change dates of insurance due to flight changes, called no long wait,uk customer service, Hayley waa very helpful , simple to do. Insurance for holiday next year so can't comment on claims... Ver mais
I tried to obtain some travel insurance through the online website, but when attempting to enter my responses to questions on the form, the system kept moving me back to the previous page. I then ca... Ver mais
Southdown was recommended by money saving expert app amongst others. I chose this based on what they were offering suited wife and I. What I liked is that we didn't have fill out the details of medi... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk. We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group. Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.
Informações de contato
77-79 High Street, BN44 3RE, Steyning
- 01903 255659
- jane.bason@southdownsinsurance.co.uk
- southdownsinsurance.co.uk
4,4
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shocking company to deal with if trying…
Shocking company to deal with if trying to make a claim, weblinks don't work, they drag it out, phone calls you are advised to go to a webpage. call backs go around in circles.
17 de julho de 2026
Avaliação não solicitada
Resposta da Southdownsinsurance
Dear Customer,
We are very sorry to learn of your claims experience and appreciate the time you have taken to provide your feedback.
To enable us to share your feedback, please may we ask that you contact us at info@southdownsinsurance.co.uk marking your email FAO the Duty Manager – TRUST PILOT in the subject field. Please copy your feedback and any additional information relating to your claim into the body of the email and include your policy and claims reference number.
Kind regards
Southdowns
Sales and service
Great Experience
9 de junho de 2026
Staff member very pleasant & helpful
16 de julho de 2026
Great understanding company.
Great understanding company.. fantastic pricing taking into account mine and the wife’s ailments.. brilliant service.. I’ve been with them for 2 years and annual insurance for me and my wife is cheaper than single trips.. auto renewal is on and I will not go to any other insurers.. total cover for everything 👍
26 de junho de 2026
Great service and competitive price
I needed to make a change to my daughter’s travel insurance on renewal. The lady I spoke to was very helpful and professional and was able to make the changes that I required and the quote was a lot cheaper than what I had got from a comparison site. Thank you.
3 de julho de 2026
Friendly,helpful service and very…
Friendly,helpful service and very reasonable price.
Never claimed so couldn't give top rating as not experienced what claims would be like but overall happy with company.
26 de junho de 2026
Had a few issues to sort out and called…
Had a few issues to sort out and called Southdown, great service really easy to work with, can't recommend them more
10 de junho de 2026
Avaliação não solicitada
Top class service
Very friendly chap, talked me through everything excellent service
19 de junho de 2026
When renewing my policy documents
When renewing my policy documents, the declaration was entered incorrectly for two of the Insured. If I hadn't have checked, our insurance would no doubt have been void if a claim had to be made.
I then had to pay two lots of renewal premium as the first renewal had to be cancelled. I am now awaiting a refund of the first premium paid.
Not great customer service.
17 de junho de 2026
Resposta da Southdownsinsurance
Dear Customer,
Thank you for your feedback.
We are sorry that we have not met your customer service expectations and sincerely apologise for the error made on your medical declarations, as well as any inconvenience this has caused.
Kind regards
Southdowns
Sales and Service
Amazing quick easy to use website and…
Amazing quick easy to use website and good rate
16 de junho de 2026
Helpful
Helpful, sensitive when managing health information. Very professional and efficient
12 de junho de 2026
Great price for my travel insurance.
12 de junho de 2026
Just received my yearly quote and wow
Just received my yearly quote and wow! 14p increase.
Never had an issue with Southdowns and really happy to renew!
15 de junho de 2026
Avaliação não solicitada
Good experience with setting up the…
Good experience with setting up the policy. Can’t comment on using the policy as not needed to so far.
11 de junho de 2026
It is just so easy and quick
10 de junho de 2026
Really easy to complete and a really…
Really easy to complete and a really reasonable price for a couple .😊
9 de junho de 2026
Third time I’ve taken out their cover…
Third time I’ve taken out their cover and luckily didn’t have to use it! They consistently come out near the top for value and cover. Great price for someone who has pre-existing medical conditions too. In future I think I’ll not bother to look around but just use them again.
11 de janeiro de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.