Southdowns Motorhomes Avaliações 

It s please to have such a knowledgeable person who has the patience to do his best to make sure the part you need can be supplied and delivered the following day .
Thank you for your help

We had an issue which was nothing to do with Southdown.
Fantastic service, within a day our issue was sorted.
Can't thank Ash enough for being so friendly, and helpful. He is a credit to the company.

Good afternoon,
Today I have received the rear light cluster ordered from yourselves just over 2 weeks ago.
Fitted this afternoon and all perfect.
Can I thank you for an excellent service experience, from the moment I first contacted you to the email follow ups to ensure the correct item was ordered, to the very quick delivery.
I will not hesitate to use your services in the future.
Perfect just perfect

Went to Southdown motorhomes as we needed a part for a Thetford Fridge and wanted to make sure we got the right part. A wasted 60 mile round trip ! The guys there seemed helpful and made a couple of calls to confirm availability of the parts. They told us it would take a few days. Called them a week later and the person said he wasn't working the day we visited. He would try to find out what happened and call me back. No call back and we have a holiday booked next week and no parts or any chance of getting the parts in time for the holiday. Hence no fridge. Thanks Southdown Motorhomes... NEVER AGAIN
We spent a large sum on other parts in their shop during our visit. "your service stinks".

We visited the Caravan show at the NEC with the intention of purchasing a Privacy room for our Fiamma 43S awning. Southdowns were on the Fiamma stand and we’re very helpful and on returning home we decided to order one from them on line. Very prompt delivery. Due to family matters we didn’t get round to trying it on our Motorhome for a few weeks. Imagine our disappointment when it didn’t fit. Through no fault of Southdowns it wasn’t suitable for our awning.
You know that feeling when you ring up and expect “ nothing to do with us” attitude. How wrong wasI. Ash was absolutely brilliant his first response was “what can we do to rectify it” It turned out that after investigating the problem our 43s was for a VW T6. So none of the rooms would fit. The only solution was to purchase another awning. Ash explained the problem to his manager and they offered me a substantial discount. We cannot express fully how Ash helped us he went above and beyond for us, nothing was too much trouble. We cannot praise his customer care. You can deal in confidence with this company. They are AMAZING.

Now had our motorhome for 3 years and had the annual water ingress service yesterday. For every appointment we make a 700 mile round trip from Cumbria and so it’s important that everything goes to plan … and it does!
We have consistently found the customer service from the team to be exemplary. From the first phone call to book an appointment to view a motorhome, through a weird time of covid, and now 3 years of services and warranty work the team has been great to work with.
Our main contact has been Diane in the workshop and she has always been reassuring and has confidently delivered a service that exceeds expectations. We have also dealt with other members of the team at Southdowns and all have delivered excellent service.
Thank you to all.

**UPDATE**

So we visited Southdowns on 10th July as per our pre-booked appointment. Initially they new nothing about the appointment and we were left waiting while they figured something out.

We were booked in for a whole raft of warranty problems on a brand new MH as well as having a Gaslow system fitted. Our appointment was supposed to be for one day as we had holiday arrangements planned whilst over in the UK (we travelled from Jersey especially to have the work done).

We left the MH with them for the day and went in to Portsmouth to do some sightseeing/shopping. Upon returning at 5pm not much had been done from the list of warranty issues and the Gaslow wasn't fitted either. We were told they wanted the MH the next day also. This was slightly disappointing as we had plans but we understood.

We came back the following day (we needed the MH to sleep in overnight) and once again left the MH with them and went back into Portsmouth for another enjoyable day sightseeing. When we returned this time all of the things on the list had been done (thanks to Keith, Alex and Lucian). We drove the MH into the New Forest for a couple of days of our remaining time in the UK.

Something still wasn't right though, the 2 new batteries they had put in the MH were still not holding charge when driving and clearly the main problem we had spent many months explaining to them on email had not been properly fixed. We'd told them that something popped and there was a burning smell (on its first outing) and that the leisure batteries were draining whenever we drove it.

This meant another drive back to Southdowns the day before we had to leave on the ferry. This time we spoke with Hugo who was fantastic. Within a matter of minutes he'd diagnosed the real problem and pulled out a blue box with a blown circuit / fuse / resister (I've no idea, but even I could see the burned area). Anyway the guys sourced a replacement part and fitted it so we could make the ferry the following day.

After spending quite a while speaking to Lucian, Keith and Hugo I do feel their pain with supply issues and the like and how this is causing problems for them.

Whilst our experiences haven't been ideal I do now believe that the guys in the workshop are actually a great bunch who actually do care. But they do have communication delays and hopefully they'll sort this out!

Finger crossed all of our problems are now fixed.

************

We purchased a brand new motorhome from Southdowns. Pre purchase everything was great, and Andrew was brilliant.

Upon delivery our vehicle had a cracked bedroom window and a few other issues to fix.

No big deal. Except we live in a different country so we need to bring the MH back to the UK to get the issues fixed under warranty. Again no big deal, that's our problem.

Step up Holly in Servicing. This is where customer service turns sour...

We were advised the window would be sent from Hymer with a maximum time of "UP TO 2 months", so we booked a workshop time slot for around 10 weeks later. This means a ferry trip and great expense on our part.

Over the last few weeks we have requested numerous times for updates from Holly, but she never gives a straight answer and it's always "no guarantees" that the parts will arrive in time.

Asked her to confirm if the parts are actually in stock in Germany and request the delivery be expedited, but everything is too much hard work for Holly. It's all "no promises", "no guarantees" and "we will endeavour", rather than don't worry we'll get it sorted for you.

Holly confirmed the parts are in stock but it's still apparent she has done nothing to ensure they arrive in the UK, now blaming customs, couriers and things out of their control. Her most recent email states "there should not be an issue with it being sent to us". So despite it being in stock, Holly has done nothing thus far to even get it shipped. It's a really simple process to instruct an international courier to deliver the parts in less than a week, but not Holly, too much trouble for her.

They simply don't care.

These guys are the best in the business! We bought our van from them in Jan 2020 and couldn't been happier. From the sale to the servicing, they have always been great to deal with. They are very busy but always very organised. We had an issue with a leak that couldn't get fixed within warranty due to covid, but they fixed as soon they could at no cost to us (which would of been 9k worth of work!). There were no quibbles, these guys just do what is right and don't cut corners. Big shout out to Jim and Hugo on the service team.

Excellent purchase experience from start to finish . We initially contacted Andy at Southdowns to enquire about a Hymer Bmci 580 . Andy was very helpful, friendly and knowledgeable. Very important with purchase of this value .
Southdowns kit their motorhomes out top spec all factory fitted . We paid a bit more but managed to bag ourselves an amazing top spec Hymer straight from factory .
We wanted a couple of extras - Andy sorted it without any fuss .
Hand over was exceptional. From the full guided tour to the photo taken outside our new motorhome - it was a great day .
We have already decided that when we buy our next Hymer we will travel down to Southdowns from Scotland where we live . A trip well worth making for this level of service .

Although we didn’t buy our Motorhome from Southdowns we have used them since.

Always found them great to work with, fast email response (unlike some) and always on the ball.

Totally recommend them.

Andy was very pleasant and made buying our Autotrail camper and the part exchange of our Devon Aztec a very smooth process. The handover was with Simon who was very knowledgable and explained how to set up and use the different systems. I would not hesitate to use Southdowns Motorhomes again.

So after weeks of searching for our first motorhome we were unlucky enough to end up in Southdowns. The salesman was fantastic btw. We decided to purchase the Carthago Malibu that was in the showroom. Having wasted an hour of our lives we were told someone who had not paid any deposit was coming from up north the following day to view it. This was news to us all especially the salesman who was furious. Bottom line is Andrew doesn't understand business and as for support your local business don't bother with this company. Our search continues but we will never step back over the threshold at Southdowns.

Keith the workshop Manager at Southdowns was extremely helpful in diagnosing a problem with my vehicle. There was a charging problem, for which the root cause had proven difficult to identify.
After some time, Keith personally worked on it and was determined to resolve it. He took time to analytically investigate, and he ultimately concluded the issue was caused by a failing starter battery – which he swapped-out for a new battery. He was clearly extremely busy, but found time to work on my vehicle.
Keith went the extra mile in identifying the problem, he was very helpful, knowledgeable, communicative and considerate. Top man.

Also, Jim in Southdowns Workshop Reception has been extremely helpful over many months, with a few warranty issues on my new vehicle. He is always very polite, considerate, patient and courteous. Jim obviously communicates well with the workshop technicians to ensure that what’s needed is fully understood. Jim always gets things done, and he follows up with all the paperwork, and ordering parts, to ensure all is ultimately well.
Jim is extremely effective, helpful & knowledgeable - and is a great asset to Southdowns.

Holly and Diane in Service Reception are also very helpful, particularly in communicating to the guys, when they are clearly all so busy.

Overall, in my experience, this is an extremely busy workshop, but in which the people are determined to give their Customers the best service they can.

I'd highly recommend Southdowns. I've just picked up a year old Carthago C-Tourer and hats off to Rod Jolley and the rest of the team for tremendous service.

This is our first ever motorhome and so we had a series of "newbie" questions, none of which phased Rod. He answered email after email, promptly and politely. He even went the extra mile and showed us how to park it our our very tight drive.

The real test is the service ans support after the deal is done so I'll provide an update after a year to see how that side of things goes but so far so good!

We were looking for some help with our older Burstner motorhome, I reached out to Southdowns, the staff were really helpful, and went above and beyond to try and help us out with our enquiry, sending me screen grabs and PDfs to identify the issues, something I've never had with other dealers, unfortunately they were unable to resolve our issues but this wasn't for want of trying, it was more down to the age and now the rarity of our vehicle.
I can highly recommend their services and when I'm looking to swap our old friend they will be my fist port of call, they were like a breath of fresh air compared to the others we've dealt with.

Bought fiamma Awning and bike rack at the camper show at the National Exhibition centre, invoice said Southdown motorhome centre, never having dealt with them, and looking at the mixed reviews was slightly worried .I-had a query about delivery address.Spoke to David at Southdowns ,who phoned wholesalers and got back to me straight away. Received items next day,excellent service.

Appalling company, AVOID at all cost, they say they can get your parts within a certain amount of time , but this is not true, no one rings you to let you know what’s going on, when you ring there rude and say you can’t have your money back as it’s still on its way and is in customs and has now been in customs for 3 weeks apparently!! Was supposed to take 4-6 weeks and has now been 11 weeks…. Very frustrating!! Definitely would not recommend using this company.

Took my Burstner in for a damp check and some warranty work. Whilst in the workshop I asked for a TV aerial and WI-FI to be fitted. Keith who used to hand over the Motorhomes when purchased now runs the service department couldn’t do enough for me. Assisted by Hugo another knowledgeable and excellent engineer I came away with everything I wanted which was all fitted perfectly. I find if you are polite with anyone they respond in the right way and put themselves out for you. . Southdowns certainly do that.

These guys sold me a product that they didn't have in stock. After a week with no updates I phoned and asked when I would receive my order, was told they would check and call back. The following day I received a call to say that they don't actually have my item in stock and it would take another 6 to 8 weeks to get it!
I cancelled the order and bought it elsewhere, paying extra for express delivery due to the week wasted with these jokers.
Southdowns did process the refund quickly.

I thought and pondered over what I'd write for over a year. I purchased a brand new Carthago C145H tourer in 2018 from this dealership. I paid £90,000 plus. The staff were nice, although the salesman was new and wasn't very experienced. Previously he was a motor trader.
Anyway, quite a few problems became apparent over the coming year of which I kept a note of. One of which was shortly after purchasing we broke down on the German autobahn (no gear change with our tiptronic gearbox) and why do you think that was? The gentleman at the Fiat dealership told me that the system should have had two computer updates at the supplying dealership, and they weren't done. Anyway.......
I consulted with the dealer and was able to book it in for April, 2021 to have these problems sorted. I travelled from Watford to get to the dealership. I paid £80 to stay at a hotel which I accepted as a small price to pay to get things done. When I went to the dealership to pick up my motorhome they told me that Carthago wouldn't cover the terrible noise coming from the insulation rubbing in the cab roof? They said I would have to pay to renew it! Also, they wouldn't cover the waste pipe that was knocked off because the rear chassis was too low. The supplied alko chassis was in my opinion far too low for their designed waste water pipe. They said to fix it would be at a charge of £115 per hour for labour and it would take about 5 hours to do this (minor heart attack!). Who in their right mind would pay that?
They supposedly fixed the HDMI cable that was supposed to have been connected to the rear TV, and also the TV cable which they forgot to connect. In other words their technicians are incompetent. A sensor for the fresh water tank was faulty and they said they'd order a new one, this was in April 2021 more or less. In March of 2022 Diane called me and said the part was in. She also said that they'd sent an email in November of the previous year, I didn't see it, it wasn't there because I checked. And anyway, why not call me!
We left not feeling fully satisfied, but what could we do?
We travelled from Portsmouth to Cornwall and while there (shock and awe), the HDMI cable was not connected to the rear TV and the TV cable was now not working on the front TV (pics).
I returned at my own expense, and what did I get? A shrug of the shoulders from Dianne.
I am a retired motor dealer, and my advice is to stay well away from this uncaring and incompetent dealership.