I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... Ver mais
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Veja o que dizem as avaliações
I rented the car park from spacer only to find out the car park had already been rented. Space took money out of my account and although they’ve offered a refund I do not feel like I can offer them a... Ver mais
A empresa respondeu
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... Ver mais
A empresa respondeu
Spacer, especially Clarisse, are very responsive and seem to get anything done that is requested of them, in a very quick timeframe. My carpark tenant and I have had a smooth first experience. Clariss... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Spacer.com.au
Escrito pela empresa
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Informações de contato
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Austrália
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4,5
Excelente
580 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful app and thanks to Clarisse for…
Helpful app and thanks to Clarisse for their help with my request!
17 de abril de 2026
Avaliação não solicitada
Clarisse is FANTASTIC!!!
Clarisse was very helpful very responsive and actioned my request very fast! She is FANTASTIC!
16 de abril de 2026
Avaliação não solicitada
Easy Process
16 de abril de 2026
Resposta de Spacer.com.au
Thank you for sharing your experience! We’re glad to hear that the process was easy for you. Your feedback means a lot to us and motivates our team to keep things simple and seamless.
Customer service quite good (Sarah )
Sarah is so good! Very responsible !
15 de abril de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our customer service. We truly appreciate your recognition of Sarah’s efforts—she is indeed very responsible and dedicated to helping our customers.
Your feedback means a lot to us and motivates our team to continue providing excellent service.
Cant even cancel the booking
12 de abril de 2026
Resposta de Spacer.com.au
We’re sorry to hear you’re having trouble canceling your booking—I understand how frustrating that must be.
Thank you for bringing this to our attention. We’ll review your booking and make sure it’s resolved promptly.
Resposta de Spacer.com.au
Thank you for your kind words! We’re glad you found our service good and friendly. Your feedback means a lot, and we look forward to assisting you again.
Resposta de Spacer.com.au
Thank you so much for your kind words! We’re delighted to know you had a great experience. Your feedback means a lot to us, and we look forward to serving you again.
Well organised and effective
Well organised and effective. Thank you.
4 de abril de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you so much for your kind words. We’re delighted to hear that you found our service well‑organized and effective. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to continuing to provide you with a smooth and reliable experience.
No car park available but they still charged me
I rented the car park from spacer only to find out the car park had already been rented. Space took money out of my account and although they’ve offered a refund I do not feel like I can offer them a good review based on the fact I pay for something I didn’t get.
28 de março de 2026
Resposta de Spacer.com.au
We apologize for the inconvenience this has caused. As soon as the issue was reported, we immediately processed a refund back to your credit card. The space owner had enrolled their listing in AutoConfirm and failed to switch it off. Since owners are responsible for updating their listings, this was unfortunately beyond our control.
That said, we are conducting internal reviews to help prevent similar issues in the future.
Thank you for bringing this to our attention—your feedback is valuable and helps us improve our service.
Very good service and great customer…
Very good service and great customer support, Sarah was helpful and efficient.
1 de abril de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that Sarah was able to assist you efficiently. We’ll be sure to share your feedback with her and the team—it means a lot to us.
Constant reach out and even just a…
Constant reach out and even just a quick email they would respond within 2-3 days
28 de março de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you for sharing your experience. We’re glad to know that our team was able to respond to your emails consistently within 2–3 days. Your feedback motivates us to continue providing timely and reliable support.
Debited for a product that was not even available
A phone call would be good as I’ve now sent 6 emails about a fake contract, debited money from our account for a garage that was never available. Even the guy renting the garage out is trying to get hold of you to find out why it’s even advertised on your platform as he advertised it on parkhound. I’ve now got a contract that there’s no service for, you can take my money each month and there’s no instructions as to how to cancel what wasn’t yours to cotnrextnout in the first place
25 de março de 2026
Resposta de Spacer.com.au
We apologize for any inconvenience this has caused. Upon review, the space owner had enrolled his listing in AutoConfirm and failed to switch it off. Since space owners are responsible for updating their listings, this was beyond our control. We are also conducting internal reviews to help prevent similar issues in the future.
We immediately canceled the booking after receiving notice from the space owner and attempted to process your refund. However, your bank flagged the nominated credit card as stolen. We have sent you a direct email with the details, and our Finance Team is conducting further investigation in line with the stolen card tagging.
We will continue to provide updates through the email address linked to your Spacer account.
Efficient
Efficient, great, clear communication. Always checking thigns from both parties before proceeding with anything.
24 de março de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear that you found our communication clear and efficient. Ensuring both parties are aligned before moving forward is very important to us, and it’s great to know that this approach made a positive difference for you. We truly appreciate your feedback and look forward to assisting you again.
Didn’t know about this service really…
Didn’t know about this service really solved a problem for me
22 de março de 2026
Resposta de Spacer.com.au
Thank you for sharing your feedback! We’re glad to hear that discovering our service helped solve a problem for you. It’s wonderful to know we could make things easier, and we look forward to supporting you again whenever you need us.
Very prompt reply to my concern and…
Very prompt reply to my concern and when we had sorted the issue the communication continued to make sure I was happy with the outcome. Great customer service!!
17 de março de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you so much for your kind words! We’re glad we could respond promptly to your concern and continue communicating until everything was resolved to your satisfaction. It’s wonderful to know you’re happy with the outcome, and we truly appreciate your recognition of our customer service.
I experienced an issue with a delayed…
I experienced an issue with a delayed payment and reached out through the chat to get assistance. Sarah responded immediately!!!
handled the situation with professionalism, and resolved the issue far quicker than I ever expected. Her efficiency and willingness to help made the whole process smooth and stress-free.
Truly outstanding service!
16 de março de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you for sharing your experience with us. We’re delighted to hear that Sarah was able to respond immediately, handle the situation with professionalism, and resolve your payment issue so efficiently. It’s wonderful to know her support made the process smooth and stress‑free.
We’ll be sure to share your kind words with Sarah—feedback like yours is truly motivating for our team.
Sarah is so responsible in her job
Sarah is so responsible in her job. I am happy working with this company.
6 de março de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you for your kind words. We’re delighted to hear that Sarah’s dedication and responsibility made such a positive impact on your experience. It’s wonderful to know you’re happy working with our company, and we’ll be sure to share your feedback with Sarah—it will mean a lot to her.
Outstanding Customer Support from Sarah
I had a really disappointing experience with a car spot host and needed to cancel my booking. Sarah from Spacer was absolutely fantastic in helping resolve the issue. She responded quickly, was incredibly understanding, and made the cancellation process smooth and stress-free. Her support really turned a frustrating situation into a positive experience. Thank you, Sarah, for going above and beyond to help!
12 de março de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you for taking the time to share your experience. We’re delighted to hear that Sarah was able to provide outstanding support and turn a frustrating situation into a positive one. Responsiveness, understanding, and efficiency are qualities we value highly, and we’re glad Sarah demonstrated them in assisting you.
We’ll be sure to share your kind words with her—it’s always encouraging for our team to know their efforts make a real difference.
Sarah is very responsive and efficient…
Sarah is very responsive and efficient customer service.
12 de março de 2026
Avaliação não solicitada
Resposta de Spacer.com.au
Thank you for your kind words. We’re glad to hear that you found Sarah’s customer service responsive and efficient. We’ll be sure to share your feedback with her—it’s always encouraging for our team to know their efforts make a difference.
Simple quick and professional
6 de março de 2026
Resposta de Spacer.com.au
Thank you for your kind words. We’re glad to know you found our service simple, quick, and professional. Your feedback is greatly appreciated and motivates us to continue providing a reliable and seamless experience.
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