Good installation work, but very poor after‑sales experience
Sparkflow carried out a rewire at my property, and the work completed by Rhys and his team was done professionally. I was pleased with the installation at the time it was signed off.
A few months later, the under‑cupboard kitchen lights stopped working. These lights had functioned reliably for years before the rewire, and the wiring to them had been replaced as part of the job. I contacted Sparkflow to ask for help identifying the cause.
During my conversation with Kris, the tone of the discussion became uncomfortable. I had to ask him to remain civil, as the way he spoke to me felt inappropriate for a customer enquiry. I no longer have the WhatsApp messages exchanged during this period, but I found them disturbing at the time and they contributed to my concerns about how the issue was being handled.
Before any investigation or site visit took place, I was told that a call‑out fee would apply and that the issue was likely due to a pre‑existing transformer. I asked what had been tested and signed off, as I did not understand how this conclusion had been reached without an inspection. I later clarified that the previous electrician had not installed or altered the under‑cupboard lighting.
I sought advice from other organisations, who felt the matter warranted further investigation before determining responsibility. I have arranged for an independent assessment so I can understand the cause of the fault.
Based on this experience, I have serious concerns about the after‑sales support and the way my enquiry was handled. This review reflects my personal experience of the service I received.