Spice VIllage  Avaliações 

484
O TrustScore é 1.5 de um total de 5

1,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

INADMISSIBLE ! Lors de notre visite, à 20 h, le buffet était quasiment vide. Nous avons pourtant payé le plein tarif, alors qu’il ne restait que quelques petites choses en très faible quantité. P... Ver mais

Avaliado com 1 de um total de 5 estrelas

Horrible .N’y allait jamais .Le personnel est odieux et irrespectueux.La nourriture est mauvaise il n’y avait aucun plat ,aucune boisson .

Avaliado com 3 de um total de 5 estrelas

Attended this restaurant with a group. The menu and prices listed online are very different from what they offer in-house, which was quite disappointing. However, the service from Monir was superb—v... Ver mais

Avaliado com 1 de um total de 5 estrelas

Inappropriate promotion:To avail the promotion I end up in ordering more but they did not delivered the extra promo product. Upon call spice village member argued that promotion is not valid. Once... Ver mais

Detalhes da empresa

  1. Supermercado

Informação fornecida por fontes externas variadas

Online Shop with International Groceries.


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

484 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 11% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,6

Todas as avaliações

(484)

9 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Je réserve sur internet via leur site…

Je réserve sur internet via leur site pour 20h nous arrivons devant on vois qu’il ya deux file une réserve et une autre non donc on se mais dans la bonne file pour que au final parce que le vigile connaît les gens qui on pas réservé rentre avant nous alors que malgré tout sa nous somme arrivé avant donc restaurant très décevant aucun respect pour le client qu’il connaissait pas

11 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

INADMISSIBLE !

INADMISSIBLE !

Lors de notre visite, à 20 h, le buffet était quasiment vide. Nous avons pourtant payé le plein tarif, alors qu’il ne restait que quelques petites choses en très faible quantité. Plus aucun dessert n’était disponible

Il est inacceptable de faire payer le prix fort lorsque le buffet n’est plus réapprovisionné. Une expérience très décevante

3 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rip off - watch out for the bill!

Spice Village - Tooting!
It was a birthday celebration and after a £200 bill, they charged us £13 for a slice of cake with a candle! It's not the charges that annoyed me but how it was sneaked into the bill!

11 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointing food

Very disappointing food, naan is like roti, charsi karahi was disgusting, malai tikka and chicken tikka was not great taste. They need to visit Royal nawab see how there food taste. Total meal cost me £133.32 , we should have gone to Royal nawab.

7 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Nie wieder - falsche Lieferzusagen und keine Ware erhalten"

Ich habe am 26. August eine Online-Bestellung bei Spice Village Supermarket aufgegeben (ca. 60 €). Auf der Webseite steht Lieferung am selben Tag, aber heute ist der 30. August und ich habe immer noch nichts erhalten.

Mehrmals bekam ich E-Mails mit „Zustellversuch fehlgeschlagen". Auf Nachfrage hieß es jedoch, dass es keinen Zustellversuch gab - stattdessen wartete man auf fehlende Artikel vom Lieferanten. Mir wurde zugesichert, die Lieferung komme am nächsten Tag. Wieder kam die gleiche E-Mail. Danach hieß es, die Lieferung erfolge noch am Abend - aber niemand kam.

Das Ganze wiederholt sich ständig. Es wäre wirklich das Mindeste, nicht verfügbare Artikel aus dem Shop zu nehmen oder eine ehrliche und klare Auskunft zu geben, wann geliefert wird - anstatt jeden Tag zu sagen „heute" und dann nicht zu erscheinen.
Sehr enttäuschend. Ich habe keine Ahnung, wo meine Bestellung ist, und kann diesen Service nicht empfehlen.
########
I placed an order on 26th August and immediately received an email saying my order was "on the way." Shortly after, I got another email saying delivery had "failed." When I called to check, I was told no delivery attempt had actually been made because items were missing - something never mentioned in the emails.
I waited two more days and was assured the order would be delivered on 29th, but again nothing arrived. On 30th, I finally received a call informing me that several items, including the Sadhya Kit, were still not available, and that the only option was to take a larger version of the kit for an extra €20. Two other items from my order were also unavailable.

At that point, I decided to cancel because after waiting four days, not only were items still missing, but I wa ng asked to pay extra for a product I didnt originally order.
None of this was my fault - the website showed the items as available, and there was no proactive communication about the delays or missing products.
In the end, I didn't receive what I ordered, and the experience was frustrating and disappointing. I hope the company improves their stock updates and communication with customers.

26 de agosto de 2025
Avaliação não solicitada
logotipo da Spice VIllage

Resposta da Spice VIllage

Dear Jaison George,

We would like to clarify the situation regarding your order. One of the items in your order was the Sadhya Kit. We contacted you several times to inform you that delivery was delayed only because we were waiting to receive this item from our supplier.

On 29th August we received the kit, and on 30th August we called you to let you know that we had received the 4.5 kg version instead of 3.4 kg. At that time, you requested us to cancel the entire order, which we did immediately as per your instructions and issued a full refund.

Please note that we maintain a 99% success rate of same-day deliveries within Berlin, and your review does not reflect the actual sequence of events.

We regret any inconvenience caused, but your review misrepresents the facts.

Kind regards,
Spice Village



Dear Jaison George,

Thank you for your response and for sharing your detailed feedback. We truly regret the misunderstanding and the frustration you experienced with your first order. Clear communication is very important to us, and we acknowledge that in this case, our process did not meet your expectations.

Please allow us to assure you that we are fully committed to our customers and constantly working to improve both our stock management and communication. As this was your very first order with us, we sincerely want to change your perception of our service.

As a gesture of goodwill, we would like to offer you the larger 4.5 kg Sadhya Kit at no extra cost should you still wish to try it. We hope this will give us the opportunity to serve you better and restore your trust in our company.

With kind regards,
Spice Village


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Avaliado com 3 de um total de 5 estrelas

Highly priced

Attended this restaurant with a group. The menu and prices listed online are very different from what they offer in-house, which was quite disappointing. However, the service from Monir was superb—very attentive and professional.
The starters were great, but the chicken biryani was not enjoyable at all and was served in small portions. To our surprise, the final bill was quite high, even though we didn’t have any dessert.
Be cautious and make sure to check the full pricing carefully before ordering

8 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional!!

From start to finish, an absolute amazing experience. It was a lovely warm welcome, and very attentive service. The restaurant was clean, and the decor well put together. The food was fresh, arrived to the table quickly, and every dish was very tasty! We left with very full bellies. Nothing is too much trouble for the staff, they go above and beyond what you would expect. Our daughter dropped her book behind the waterfall feature wall, the lovely men working at the restaurant quite literally pulled the restaurant apart to retrieve the book, they moved tables and chairs, and completely unscrewed the feature wall to retrieve the book for our daughter, who was ecstatic to have her book back. We have definitely found our new favourite Indian restaurant!! Highly recommend.

23 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrendous Biryani.

The biryani was so off, it had no flavour whatsoever, it was like eating outdated rice and was coughing loads. I don’t recommend anyone trying this biryani ever again. It was absolutely disgusting and I don’t wish this on my worst enemy. Poor quality, poor taste. -5/10.

30 de março de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Spice Village bietet ein…

Spice Village bietet ein beeindruckendes Erlebnis mit köstlichem indischen Essen und freundlicher Gastfreundschaft. Die Hochzeit meiner Nichte wurde mit ihrem Catering-Service unvergesslich, das Essen war hervorragend und der Service tadellos. Besonders hervorheben möchten wir Nouman, der uns während der Vorbereitungen bestens informiert hielt. Die Online-Bestellungen könnten jedoch verbessert werden, da es vorkam, dass Produkte entweder fehlten oder ersetzt wurden. Dennoch schätzen wir die schnellen und gut verpackten Lieferungen, besonders in schwierigen Zeiten wie der Pandemie. Insgesamt ist Spice Village eine empfehlenswerte Wahl.

11 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Feedback to spice village for good food and service

I just wanted to give you a very good review to spice village that you can add non spice village website. My niece had her wedding on 29.09.2024 and the catering was spice village. Just wanted to say it was amazing food and all guests were very happy with the service and food. We particularly want to thank Nouman, who was keeping us updated with the catering menu throughout the preparations. Thank you so much

29 de setembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

It was a nice experience to eat Indian Food

It was a nice experience to eat Indian vegetarian food plus same time you got great hospitality from The owner. We can also buy The Indian Glossary from there.
Vadapav and samosa were the best delicious food.
Everyone should visit this restaurant and Glossary shop in Berlin at the latest one time.

14 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Be cautious with your orders

#SpiceVillage #awareness
I recently ordered some food items online from Spice Village, and there was an issue: one item was missing and was replaced with Maniarr's Khari, which had an expired MHB (Mindestens haltbar bis) date, and no one bothered to notify me about it. This kind of service is unacceptable.
It seems like Spice Village either doesn’t care about their customers or thinks they can get away with it.
Be cautious with your orders. #BoycottSpiceVillage

10 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Missing items

This is happening for the third time that either ordered product has been replaced by another one or it will be completely missing. In my recent order one product is missing and one is replaced by a different one and on the top of that, the given item is expired.

28 de agosto de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Not recommented for fresh items and Mangoes

Some of the products they sell are of very poor quality.
They are not concerned about the customer feedback. Do not buy mangoes from them online. They say no guarantee on mangoes but they send rotten mangoes. Looks like it is on purpose. I ordered twice, but in both cases, it had rotten mangoes. Not just with mangoes, it is true for all fresh food they send by parcel.

good points:
other than fresh food, I have rarely faced issues with packed food. The issue was resolved with few interactions

8 de junho de 2024
Avaliação não solicitada

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