Edge Avaliações 

128
•
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have used this Company three times now, and for the first two, would give a 5 star review as the results were prompt and the interface excellent. The third and last time has completely changed my... Ver mais

Avaliado com 2 de um total de 5 estrelas

I ordered a blood test and had a sample taken by a phlebotomist (arranged through Edge) and posted same-day. After a lengthy delay I was informed there was a problem with the sample collection and was... Ver mais

Avaliado com 4 de um total de 5 estrelas

Chris & the team have been great responding very promptly & helpfully to all my queries. The kits are very good and the results fascinating and really well presented. Lots of food for thought. The re... Ver mais

Avaliado com 1 de um total de 5 estrelas

Don’t expect results in the timeframes advertised. I sent my test back over a week ago now and the app is just showing that my results are being reviewed by a doctor. It has been like this for 5 days... Ver mais

Detalhes da empresa

  1. Exame de Sangue

Escrito pela empresa

Understand your body like never before by tracking key biomarkers integral to performance. Whether you’re a recreational athlete or a professional competitor, our simple lab-analysed tests and tracking platform will help you get the most out of your training, so you can push your body to new limits whilst protecting your health.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

128 avaliações

5 estrelas
4 estrelas
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2 estrelas
1 estrela

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Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(128)

6 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

poor customer service.

The actual service itself was quick and easy to use. just disappointed with the after service. I have asked for help interpreting my results and have been told countless time that you'd get back to me with. nearly two weeks later and I'm still waiting. if I didn't have a bad experience with customer service I would of left 5 stars because your product/service is really good. just disappointed with your lack of commitment to helping your customers. especially as a business where your main selling point is to help people with their health.

1 de novembro de 2023
logotipo da Edge

Resposta da Edge

Hi Alex

Thanks for taking the time to leave a review.

We're sorry to hear you've not heard back from our customer service team. We are committed to offering the best quality service so we will take a look into any tech issues that might have prevented us getting in touch with you.

We see that an email address has been left on this review so we will ensure a member of the team is in touch to ensure you are fully supported.

Team Edge

Avaliado com 5 de um total de 5 estrelas

Great service!!

Used this service a couple of times now, and they’ve always done exactly what they’ve said! I’ve received my results perfectly. One of my tubes clotted before the lab received it one time, but forth edge sent another free of charge and the second attempt was successful! Some of the bad reviews here are all human error, always check your emails because forth do a great at keeping in contact and they always respond to my emails very quickly.
I have always worked with my hands, and always manage to harvest the blood easily. And the guy who complained about blood on his steering wheel….use the plaster provided 🤦‍♂️
Thank you Forth edge…brilliant service!!!

2 de outubro de 2023
Avaliação não solicitada
logotipo da Edge

Resposta da Edge

Hi Thomas

Thanks for taking the time to leave a review, we're really happy to see that you were pleased with the quality of the service.

We certainly do recommend the handy plasters we include!

We look forward to seeing you again soon to track your performance.

Team Edge

Avaliado com 5 de um total de 5 estrelas

Very professional company and very…

Very professional company and very simple process,will use again.

31 de agosto de 2023
logotipo da Edge

Resposta da Edge

Hi Trev

Thanks for taking the time to leave a review.

We're really pleased to see you were happy with the service.

We look forward to tracking your performance again in the future.

Team Edge

Avaliado com 5 de um total de 5 estrelas

Fast, accurate, informative!

Fast, accurate and informative blood profiling to keep fitness and performance on top.

10 de agosto de 2023
logotipo da Edge

Resposta da Edge

Hi Joe

Thanks for taking the time to leave a review and we're really pleased to see you had a 5 star experience.

We hope to be able to track your performance again soon.

Team Edge

Avaliado com 5 de um total de 5 estrelas

Was a quick and easy service

11 de agosto de 2023
logotipo da Edge

Resposta da Edge

Hi Duncan

Thanks for taking the time to leave a review.

We're really happy to see you were pleased with the service.

We look forward to seeing you again soon.

Team Edge

Avaliado com 5 de um total de 5 estrelas

Brilliant test, process and app

I took the test on Thursday morning, this time without any drama and I posted the sample off at 9am into a priority post box. I then speedily received my very detailed results on Tuesday in the very user friendly app.

6 de agosto de 2023
logotipo da Edge

Resposta da Edge

Hi Joanne

We are really pleased to see you were happy with the service.

We work really to provide the best possible service.

Look forward to tracking your performance again in the future!

Team Edge

Avaliado com 2 de um total de 5 estrelas
logotipo da Edge

Resposta da Edge

Hi there

Thanks for taking the time to leave a review.

We are happy to provide credit to your account for the biomarkers that couldn't be analysed. We can see we communicated to you these markers couldn't be provided due to clotting which occurs when the sample is not swirled as per our instructions. A member of our team will in touch ASAP.

Whilst there has not been a service failure, we understand it can be frustrating when you do not receive the results you were looking for and so we do try to provide as much reasonable support as we can.

We hope to see you again in the future to track continue tracking your performance.

Team Edge

Avaliado com 5 de um total de 5 estrelas

Overall I'm happy, and I'll test again.

I wasn't familiar with taking the test at home and collecting my sample. The instructions and video were clear, but it was not easy for me. I'm not sure that results were provided in 2 working days, rather in 3 days in my case (even if 1-2 days of different doesn't really make any difference to me).
Because I wasn't good enough at collecting the sample, one marker failed - but they refunded me for this missing result.
I definitely will buy again the test, customer care was responsive and helpful, and hopefully, next time, I will do a better job.

10 de julho de 2023
Avaliado com 5 de um total de 5 estrelas

Great service!

Great service!

Ordered a Female power test, which helped to highlight the key areas which I need to work on. Results were also added to my account within 2 working days.

HIGHLY RECOMMEND!

31 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nice and easy!

Decided to order a sports test from forth edge after using Forth for a normal health check and I am very pleased with the process and how fast I received my results!

13 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very slow service

Website states results will be received within 48 hours but it’s been over a week since I got the text that the lab had received my results and I’m still waiting on them. No response from the support team when emailed.

23 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

Very fast service, wasn't sure how the finger drip into the tube thing would work but was quick and easy. Would recommend

23 de setembro de 2022
Avaliado com 1 de um total de 5 estrelas

Very very slow service

Very very slow service. From the day of purchase/ordering, the turn around time was 9 days (7 working days), including multiple times chasing the support team for my results. Biomarkers are good, granted, in depth and very specific, however use your own judgement on your results and seek professional medical assistance if in doubt, and not the virtual in-app doctors review.
Instructions differ upon arrival to what your perceived initial thoughts are, as you told to take bloods on a certain day, however when buying you're under the impression you can take them immediately and get relatively immediate results, so you may be waiting a while.
So, yes a good indication, just not the best service considering how much you pay for the test. I will be going elsewhere next time unfortunately.

25 de março de 2022
Avaliado com 5 de um total de 5 estrelas

Great service

Great service. I had no trouble performing the test as some others have said and it wasn't a lot of blood. Results were received within a few days, will be using them again for sure.

21 de janeiro de 2022
Avaliação não solicitada

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