Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account withi... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Avoid insuring your pets with Spot on, on 2 separate occasions of my pet having procedures done at the vet’s costing near on £2000 they refused to pay out, I contended the decision but they stood f... Ver mais
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Made everything easy when our dog was taken ill. They handled his passing with empathy, sent a letter of condolence and communicated with the vet quickly to get everything sorted.
A empresa respondeu
To be honest I was sceptical that I would have a good experience when using spot On insurance for a clam after my dog had an accident. It seems that way these days but honestly, the claim was easy, th... Ver mais
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Detalhes da empresa
Escrito pela empresa
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4,5
Excelente
983 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick and efficent
25 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Gina,
Thank you so much for the lovely feedback! We’re really pleased to hear you found our team attentive and the customer service great.
Thanks for choosing Spot On, we’re always here when you need us. 🐾
The Spot On Pet Insurance Team.
No issues at all
If your claim is genuine and you have the supporting documents required, the complete process is efficient and straightforward, with not long to wait for settlement.
17 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi David.
Thank you for the great feedback. We’re really pleased to hear you found the claims process straightforward and efficient, and that your settlement was handled quickly.
We really appreciate you choosing Spot On and taking the time to share your experience. 🐾
The Spot On Pet Insurance Team.
Efficient as always
Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account within a few days. Thank you Spot On for your great performance as always.
17 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Mr Willis.
Thank you so much for your continued support and such lovely feedback. We’re really pleased to hear that your claim was simple to submit and paid quickly, and that you’ve found Spot On reliable and efficient whenever you’ve needed us.
We really appreciate you choosing us to help look after your dog. 🐾
The Spot On Pet Insurance Team.
So simple
So simple and clear it made the whole process very straightforward and easy to understand and set up.
23 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Jayne,
Thanks so much for your review, and welcome to Spot On! We’re really pleased to hear you found everything simple, clear and straightforward from start to finish, exactly how pet insurance should be. 🐾
The Spot On Pet Insurance Team.
Kindness following the death of our beloved dog
Following the death of our beloved dog, Barney, the team at Spot On acted expeditiously, with kindness and understanding. The condolences they sent were valued and appreciated.
Highly recommended.
21 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Garth.
Thank you so much for your kind words, and we’re very sorry for the loss of your beloved Barney. We know how difficult it is to say goodbye to a much-loved pet, so we’re glad our team could offer some kindness and support at such a sad time. It means a great deal to know our condolences were appreciated.
The Spot On Pet Insurance Team.
Quick processing
1 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi there,
Thanks for the great feedback! We’re really pleased to hear everything was processed quickly and smoothly for you. 🐾
Thanks for choosing Spot On.
The Spot On Pet Insurance Team.
Made everything easy..
Made everything easy when our dog was taken ill. They handled his passing with empathy, sent a letter of condolence and communicated with the vet quickly to get everything sorted.
15 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Sophie,
We’re so sorry for the loss of your dog. Thank you for taking the time to share your experience during such a difficult time.
We’re glad our team could make things a little easier by communicating quickly with your vet, handling everything with care and sending our condolences.
Our thoughts are with you and your family.
The Spot On Pet Insurance Team.
Avoid insuring your pets with Spot on
Avoid insuring your pets with Spot on, on 2 separate occasions of my pet having procedures done at the vet’s costing near on £2000 they refused to pay out, I contended the decision but they stood firm and refused to pay me out.
Sending emails with paragraphs only a vet will understand, they just fobbed me off.
I have cancelled the policy and will find cover elsewhere.
Do not take the risk they are the worst insurance company I have ever used.
17 de setembro de 2026
Avaliação não solicitada
Resposta da Spot On Pet Insurance
Hi Peter.
Thank you for your review.
We’d like to clarify that a lump could be treated as pre-existing where it was present, diagnosed, or showed signs or symptoms before the policy start date, or within the waiting period.
This isn’t unique to Spot On but standard across the pet insurance industry. When assessing a claim, our team reviews the full clinical history and dates provided by you and your vet to understand when symptoms first appeared.
We do have an appeals process in place, and our claims team will be happy to talk you through your settlement email and explain how the decision was reached, please email us at claims@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team.
What an apt name
What an apt name. Spot On have been just that. Claim dealt with quickly and efficiently. Follow up queries answered instantly. Claims process very simple. I wouldn't hesitate to use them again.
18 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Brian,
Thank you so much for the fantastic feedback! We’re delighted to hear your claim was handled quickly and efficiently, and that you found the process simple from start to finish.
We really appreciate your recommendation!
The Spot On Pet Insurance Team.
Your better putting your money away for…
Your better putting your money away for your pet they don’t like to pay out and when they do half the claim is cut away through excess and take away medication is not included unless you pay for this extra also they said they pay £1000 for death of you pet this is also not true
20 de julho de 2026
Avaliação não solicitada
Resposta da Spot On Pet Insurance
Hi Denise,
Thank you for your review.
Our products were designed to give customers a more bespoke and flexible policy, tailored to their pet’s individual needs, and is clearly outlined in the quote journey and policy documents. Also, you are able to upgrade and downgrade at any point during the year, and not only at renewal like most other providers.
The Death of Pet benefit is intended to provide a payment based on the purchase price of your pet, subject to the terms and conditions of your policy. Euthanasia is covered as standard under the vet treatment section of your policy.
If you’d like us to review your claim in more detail, please email claims@spotonpetinsurance.co.uk and a member of our team would be happy to help.
The Spot On Pet Insurance Team
Ease of process
16 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Paola,
Thank you for choosing Spot On Pet Insurance! We’re really pleased to hear you found taking out your policy quick and easy, that’s exactly how we want the process to be.
Thanks for taking the time to leave us a review, and welcome to Spot On!
The Spot On Pet Insurance Team.
Easy to navigate website and to select…
Easy to navigate website and to select additional cover for medication etc.
12 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Julia,
Thank you for your review! We’re really pleased you found the website easy to navigate and that choosing the extra cover you wanted.
We’ve designed Spot On to make taking out pet insurance as simple and flexible as possible, so it’s great to hear that came across.
The Spot On Pet Insurance Team.
Excellent service.
We have insured with Spoton previously and their service has been "Spoton "
Easy to obtain a quote with flexible options.
11 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Elaine,
Thank you for coming back to Spot On! It’s great to hear you’ve found our service truly “Spot On” and that getting a quote and choosing your cover was nice and easy. We really appreciate your continued support.
The Spot On Pet Insurance Team.
Excellent service from Spot On
Excellent service from Spot On , dealt immediately with a query by email and a phone call regarding a claim.
10 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Doreen,
Thank you for the lovely feedback! We’re really pleased to hear your query was dealt with quickly and that our team was able to help with your claim by both email and phone.
Thanks for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
Not great treatment as existing customer versus new customer
Received a renewal quote £5 per month than current policy. Went online and found same policy with them for £4 cheaper. Went back to them but they would not budge on the renewal quote citing the advantage of being 12 months into the 24 month window for pre-existing conditions as the reason for the higher premium. As my cat has no pre-existing conditions this was no advantage to me. Asked again if they would revise the renewal quote given this and given that taking out a new policy meant 14 days uncovered at the beginning. Told them if not to cancel the renewal. Simply received the standard cancellation email in reply. Lovely way to treat existing customers! Took out the fresh policy at the cheaper price, but disappointed with the whole experience.
10 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi there,
Thank you for taking the time to share this feedback and for choosing us for another year.
Renewing an existing policy maintains continuity of cover, whereas starting a new policy can mean waiting periods and the pre-existing condition periods beginning again. We always aim to balance competitive pricing with the value of maintaining continuous cover.
The Spot On Pet Insurance Team.
Resposta da Spot On Pet Insurance
Hi Julie,
Thank you for the lovely feedback! We’re really pleased to hear you found the claims process quick and professional, that’s exactly the experience we aim to provide.
Thanks for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
So quick and easy to use website.
So quick and easy to use website.
Very competitive prices.
Able to pay monthly.
8 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Elizabeth,
Thanks so much for the great review! We’re really pleased you found our website quick and easy to use, and that our pricing and monthly payment option worked well for you.
We aim to keep pet insurance simple, flexible and good value, so it’s great to hear we hit the mark. 🐾
The Spot On Pet Insurance Team.
We lost one of our very loved little…
We lost one of our very loved little dogs through old age and the process of cancelling her insurance was dealt with with empathy- even sending a letter of condolence.
Thank you
3 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Jules,
Thank you for your kind words, and we’re so sorry for the loss of your little dog.
We’re glad our team could make such a difficult moment a little easier and treat the cancellation with the care and empathy it deserved. Thank you for trusting us to look after you.
The Spot On Pet Insurance Team.
They were great at helping cancelling…
A really good insurance provider for pets. I’ve used them years and even at the worst times, they were great at helping cancelling my insurance when my pet died. They were supportive, caring and really prompt throughout.
4 de setembro de 2026
Resposta da Spot On Pet Insurance
Hi Sinead, thank you for your review, I'm sorry to hear of your loss. It's great to hear that you appreciated the support you received at such a difficult time, I will pass your lovely feedback onto the team.
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