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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered 4 items from them - and the items are all very poor quality, nothing like what's indicated on their website. They also make you believe that items can be returned to North Carolina "hassle-fre... Ver mais

Avaliado com 4 de um total de 5 estrelas

I ordered a couple tops with sneakers and everything turned out better than expected. The tops are soft but don’t lose shape after washing which is rare. Sneakers were comfy straight away, didn’t need... Ver mais

Avaliado com 5 de um total de 5 estrelas

IGot the satin slip dress and it feels really smooth. I guessed my size and somehow got it right which never happens. Wore it out once already and felt good in it. Delivery took a few days but nothing... Ver mais

Avaliado com 5 de um total de 5 estrelas

The puff sleeve midi looked a bit too much online but it’s actually pretty chill in real life.

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

Welcome to Spruce & Sky, your destination for modern men’s and women’s fashion, built around effortless style, everyday confidence, and pieces you’ll actually wear on repeat.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

40 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Poor product quality and returns policy is fake

Ordered 4 items from them - and the items are all very poor quality, nothing like what's indicated on their website. They also make you believe that items can be returned to North Carolina "hassle-free for 30 days", turns out it's China. So either pay exorbitant shipping cost or they will refund 20% of the total item value. A scam either way. Lesson learned - always check merchant reviews before ordering.

13 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought 2 pairs of shoes

I bought 2 pairs of shoes. In the add they look very nice and well made. When I received them I was very disappointed. They are cheap with plastic soles and no cushion as well as not being true to size. I wanted to return them but they said they would not pay for the return and that I needed to return them to China. I know they came from a warehouse here in the US but they make it so that you pay so much to return them that it is costly to do so. I think this website is very fraudulent in its representation of its products and return policy is almost nonexistent. Certainly they are not customer first. Be very wary of this website.

13 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Got the dress after 3weeks

Got the dress after 3weeks. Very cheap material. It's didn't look anything like the picture online. I going to put in a donation box.

13 de abril de 2026
Avaliação não solicitada
logotipo da Spruce & Sky

Resposta de Spruce & Sky

So sorry about this, and I totally get the frustration. Waiting 3 weeks and then it not matching the photos isn’t okay. Please email us at info@spruceandsky.com with your order number and a quick photo, and tell us if you’d prefer a refund or a replacement. We’ll take care of it ASAP.

Avaliado com 1 de um total de 5 estrelas

Customer service not in US and returns are NOT easy.

This company’s website leads you to believe that their customer service is located in North Carolina and their Instagram page mentions Easy returns. As it turns out, returns need to be sent to an individual in China, not the Spruce and Sky business. They require that you email them a picture of your package along with tracking information. I expected to have to pay for a return to North Carolina, not China. Approximate cost to return a $55 dress to China is $32 after completing the USPS Customs Declaration and Dispatch form. It’s not an easy return process!

13 de abril de 2026
Avaliação não solicitada
logotipo da Spruce & Sky

Resposta de Spruce & Sky

I’m really sorry for the confusion and the hassle here. That’s not the experience we want anyone to have. If you email us at info@spruceandsky.com with your order number, we’ll look at the best solution for you (often we can do a refund/credit or a replacement without making you ship it back internationally). We’ll make this right as fast as we can. Thank you.

Avaliado com 1 de um total de 5 estrelas

This is a scam!

This is a scam! The outfit I bought was extremely cheaply made- like a kids contume. They will not let me return. And their phone number does not work.

13 de abril de 2026
Avaliação não solicitada
logotipo da Spruce & Sky

Resposta de Spruce & Sky

I’m really sorry you’re feeling this way; that’s not what we want for anyone. This isn’t a scam, and you can return; we’ll get this resolved for you. Please email info@spruceandsky.com with your order number and a quick photo of the item you received, and we’ll reply ASAP with a resolution (refund/return options).

If you didn’t reach us by phone, that’s on us. Email is the fastest way to get help and we’ll take care of it.

Avaliado com 1 de um total de 5 estrelas

Totally unresponsive

This has to be the worst online shopping experience I've ever had. I tried to modify an order about an hour after placing it. Not only is there no phone number on their website, they keep sending the same boilerplate "response" no matter how I try to get some service. Plus, they start sending blasts of sales emails to buy more!!! Like not in this lifetime!!! I have gotten dozens of emails from them, not one of which addresses the problem. DO NOT BUY FROM THIS OUTFIT. If I do not get a legitimate response from these people by Monday, April 13, I will have my credit card bank reverse the charges for this purchase. This outfit is probably a scam.

7 de abril de 2026
Avaliação não solicitada
logotipo da Spruce & Sky

Resposta de Spruce & Sky

I’m really sorry! You’re right to be upset. You shouldn’t be getting generic replies or promo emails while you’re trying to fix an order. We're checking this on our side.

Please email info@spruceandsky.com with your order number and what change you need (cancel, size/color change, address update). Put “URGENT ORDER CHANGE” in the subject and we’ll have a real person review it and respond ASAP. If it hasn’t shipped yet, we can usually update or cancel it.

Avaliado com 1 de um total de 5 estrelas

Spuce and Sky is a scam.

Spuce and Sky is a scam. Shoes I ordered were too small ( there isn’t even a size of shoe printed on inside🚩). Quality is poor. In order to return buyer must return product to China. ( Cost of that I could buy Jimmy Choo’s!)
Don’t be like me. RUN ,RUN from purchasing from this store.

10 de abril de 2026
Avaliação não solicitada
logotipo da Spruce & Sky

Resposta de Spruce & Sky

I’m really sorry you had this experience. We’re not a scam, and we do want to make this right. Please email info@spruceandsky.com with your order number and a photo of the shoes (inside + outside). You shouldn’t be stuck paying an expensive international return. Once we have your details, we’ll offer a resolution (refund/exchange options) and help you immediately.

Avaliado com 3 de um total de 5 estrelas

The polo t shirt fits clean and looks

The polo t shirt fits clean and looks neat without trying too hard. Fabric feels breathable and didnt shrink after wash.

6 de abril de 2026
Avaliação não solicitada
logotipo da Spruce & Sky

Resposta de Spruce & Sky

Thanks for the honest feedback! We’re really glad the fit was clean and the fabric held up after washing. If there’s anything we can improve to make it a 5-star experience (fit, color, feel, or shipping), email us anytime at info@spruceandsky.com and we’ll help.

Avaliado com 1 de um total de 5 estrelas

This company is NOT a US based company…

This company is NOT a US based company as it states in the website. It is a Chinese company with terrible and questionable practices. I ordered a dress, received it but it was too short for the size description and the fabric was very flimsy. I immediately went back to the website and contacted the vendor +1 980 430 6864 and to my shock, the number did not work. I emailed @spruceandsky.com. I finally received a response that notified me that I would be refunded 20% of the cost of the dress or I would have to ship the dress to CHINA to get a full refund. Nowhere in the website did it mention CHINA. In fact according to the website the company is located in NC

6 de abril de 2026
Avaliação não solicitada
logotipo da Spruce & Sky

Resposta de Spruce & Sky

Sorry this felt misleading and that the dress didn’t match the sizing/quality you expected. Please email info@spruceandsky.com with your order number and a quick photo of the dress (length + tag). We’ll review it and work with you on a fair resolution, and we’ll also make sure our website/returns info is clearer so this doesn’t happen again.

Avaliado com 1 de um total de 5 estrelas

Misleading return policy!!!!! Not hassle free!!!!

Be advised if you want to return a dress, you have to send it back to China! Shipping fee to return the dress was more than half the cost of the dress😬

31 de março de 2026
Avaliação não solicitada
logotipo da Spruce & Sky

Resposta de Spruce & Sky

we’re sorry the return process wasn’t clear or easy. Please email info@spruceandsky.com with your order number, and we’ll look for a better resolution so you’re not stuck paying expensive international return shipping. Thanks again, we will get back to you asap

Avaliado com 5 de um total de 5 estrelas

everything arrived perfect and ready to wear

I ordered a couple of tops and white sneakers together. The tops feel soft but still hold shape after washing which i liked. Sneakers were comfy right out of the box no breaking in needed. Shipping was smooth and nothing was missing so that’s always a win.

17 de março de 2026
Avaliação não solicitada

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