Spypoint 

Spypoint is turning their older cell links into bricks. I have three that won't connect to a cell tower recently. One was working as recently as October 22. Activated in 2022. I put fresh batteries in it and decided to update. Big mistake. Went to their website for a software update. Well, revision 4 is gone and revision 1 is the only update available. I have bought 12, that is right, 12 cell links and this is how they treat loyalty. Time to move on.

If you want a camera that constantly updates and doesnt work well you've come to the right spot. Spyoint camera is just for you. Highly recommend that you dont purchase this brand. There's a reason why they are so cheap. Its getting to be in the prime of hunting and my cameras continue to crap the bed stating an invalid SD card and to input a different one. Also, the cameras were working perfectly fine then just stopped.... Just dont

2 camera flex sur 3 fonctionne mal service pourris aucun support adequat non recpects des engagements pris avec service a la clientele

Camera failed to sync for 4 days. 90% signal, 54% battery. No customer service assistance!
Photo transmission quality is junk, camera's continue to fail (i have four in the field). All camera's will be thrown in garbage where they belong!

bought 2 cameras directly from their website They sent me an email offering a special on refurbished cameras Mico-lite solar Never worked once I got them spent had 4 hours with a rep to upload new firmware and long format the cards fresh new battery Witch you would think would had this completed when they did the repairs DO not buy any cameras directly from them They just give you the run around and waste your time I have 16 of their cameras but I will have no more

was renewed sept first, stopped sending pictures at end of the month. everything worked for one month. tried customer service, no help. website a joke. had renewed for 1 year, tried to cancel and did but was told no refund for 11 months because it worked for 1 month! Coincidence?

Maj : après cet avis j'ai enfin eu une réponse le problème a l'air d'avoir un début de solution, en tout cas m'as flexS a l'air de refonctionner , a voir sur les flex .... affaires a suivre

Le système spypoint est pas mal , par contre dégoûté sur 4 caméras 2 en panne au bout de 2 ans , le contact sav en Allemagne est inexistant (étonnant pour des allemands) , que ce soit pour discuter des caméras ou même juste pour reset le mot de passe du compte, bilan pas brillant 0 communication, 0 sav , pour des caméras a une moyenne de 300 euros ca met bien les boules

Have been a loyal customer with multiple cameras but have grown frustrated and disappointed. Upgraded my subscription and now I’m receiving black photos. When I reached out for help through the chat I was asked the same questions repeatedly only to get the same reply telling me about the importance of proper batteries and proper SD cards all of which I have always used without issues. Again, never had issues UNTIL I updated my subscription. Wanted to continue my support for SPYPOINT but I have no choice but to consider different brands. Still left with no fix. I do hope other customers do not have my experience.

Terrible service, did not receive my pictures, the customer service could not care less and did not want to refund me

The customer service is so cringe worthy. You can tell they make it up as the go and are just as lost as you in the process. They ask you to get your camera from the woods then they want you to put 8 new batteries in it when it's at 40%. Multiple on hold times, and calls back. I dread every time I have to call in and talk to these people in another country. I regret going with spy point cameras

I would give them a zero if I could. Lies, lies, lies. They gave me the run around for weeks, saying I would receive my return label which had to include an rma number. Three times I spent over an hour on the phone and was guaranteed I would receive it in 3 business days. It's a shifty company and buyer beware.
Here is what they sent me for the 3rd time and still no response:
Dear Marie,

Hope this message finds you well.

Your case number: 03728919.
please use this number as reference for any future inquires regarding this issue.


Thank you for your patience, and I truly apologize for the delay in getting your return label to you.

As the haunting season has officially kicked off, our RMA team is currently under a bit of pressure with a higher-than-usual volume of requests. Typically, return labels are processed within 2–3 business days, but due to the seasonal surge, things are moving a little slower than usual.

That said, we’re doing our best to get your label out to you as soon as possible. We appreciate your understanding and are grateful for your continued support.

If you have any questions in the meantime, feel free to reach out.

Suck don't get pic slow pic only get one pic sat above cam and had deer in front of cam for 20 min only got one pic they suck

Customer service is a joke.If you talk to them on the phone you better know 7 different languages. So I tried chatting with Customer support and as usual all they could say was check batteries. This is all they know to say every time. I found the problem my self moisture had seep in after a hard rain. I fixed the problem for now with my wife's hair dryer. It's the same every time (check batteries is all they know) For 2 years all they know to say.Service is a joke.

They could start by having reliable uninterrupted service. Second when you pay for a service you should receive exactly what your paying for. This company is just out to steal your hard earned money.

I've had this camera 2 years now and I've yet to receive any useful pictures from it. I've contacted their support unit and their focus is on telling you what you're doing wrong. Then,"as a courtesy" they reset my camera. By the time I got to it there was already the 100 pictures (max allowed without paid plan) of nothing. I've got nothing good to say about it this point.

I operate 24 cameras all year! I started having issues this year with the spypoint Dark & FLex models, I contacted their support to try and resolve the issues but they were unwilling to fix the problems so unfortunately for me I am now without cameras just as the season is about to begin. The most frustrating part is that i really tried to get them to help me resolve this but they were just not willing to work with me. Once the season is over I will be looking for a new camera partner, I plan to box all of their equipment up and ship it back to them with a demand for my money back.

Tried to update my credit card info on there website as apparently you cant do it anymore through the app so fine I log in and it cant be done as there website is down for maintenance, been trying for 2 weeks now. Tried the online chat, that wasted an hour of my time they told me to buy something and it will ask me to update my payment method, are you kidding me that's the best solution you have. Customer service is a complete joke they cant help with anything other than buying more garbage from them, this us the last time they will get my money, looks like I have new targets for sighting in my deer rifle this year

I set up a new account and when I got to the payment section and hit place order, I kept getting customer ID incorrect. So I tried to fix this several times. I finally got it to go through. To my shock the next morning I was charged everytime it failed to the tune of $1560! When I went on chat, I was told to dispute it with my financial institution!! Worst customer service ever!!!

It might be one of the worst purchases I've ever made. I really suggest taking a different route when it comes to these guys. Terrible service. Terrible cameras. Overall, horrible.

Just stay away from Spypoint. We rarely get all the photos we paid for, the website is constantly glitchy and gives us error messages now that we're trying to renew for another year. The cameras themselves seem to work reasonably well but their website, whether on desktop or mobile, is miserable.