SQlab USA Avaliações 

602
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

J ai reçu une selle sqlab en cadeau l assise s est affaissée et la structure carbone penché d un côté de 5mm Malgré les échanges avec le sav n ayant pas la facture je ne suis pas satisfait car aucun... Ver mais

Avaliado com 5 de um total de 5 estrelas

SQLab promptly sent me their measuring tool to determine the recommended saddle width, free of charge. After trying over a dozen saddles that were either too soft (produced numbness in my package) or... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Top Produkte! Top Service! Habe Griffe und einen Sattel - Komfort 5/5 Habe zuerst Griffe und danach einen Sattel bestellt; bequem, robust und schick ;) Ich hatte ein Problem gehabt, mit dem Sat... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought the SQ Lab 610 infinergy for my Salsa Fargo, and it's so comfortable. I just did a 3 hour ride yesterday on forest roads, and I swear it got more comfortable as the ride went on. I g... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Distribuição
  2. Loja de Bicicleta
  3. Loja de acessórios para bicicletas

Escrito pela empresa

SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

602 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(602)

6 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

The return process is unreliable

The return process is unreliable. I needed several follow-ups. A promised RMA never showed up. Moreover, return shipping is on the customer - an amount that can reduce the refund by a significant amount.

22 de junho de 2024
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Resposta da SQlab USA

Thank you for the feedback, Scott!

Avaliado com 5 de um total de 5 estrelas

Shipping was fast

Shipping was fast, Instructions for use were easy to understand, results were good, after I understood what was going on.
Attempting to find a seat/saddle for the better half now.

14 de junho de 2024
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Resposta da SQlab USA

Love it! Have fun!

Avaliado com 4 de um total de 5 estrelas

Great product and good shipping time

Great product and good shipping time. Packaging is quite high quality but would love to see it minimized and a reduced cost for product. Packaging is one-time-use and should be the least resource intensive as possible. Great bars though!

21 de junho de 2024
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Resposta da SQlab USA

Thanks for the feedback, Rusty!

Avaliado com 5 de um total de 5 estrelas

Great seat

Great seat. Ok price. The best seat I have ever used. I love the clear sit bone landings.

12 de junho de 2024
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Resposta da SQlab USA

Great to hear, Halvin!

Avaliado com 5 de um total de 5 estrelas

Quality item that was just what I…

Quality item that was just what I wanted . I really like the hand position and the option to change hand placement with changing conditions . I feel like I can “ tuck in “ . I use these on a Specialized Sirrus X .

11 de junho de 2024
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Resposta da SQlab USA

Thanks Aaron! Happy riding!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Crash replacement for my 60EX saddle after one of the rails snapped. Apparently it was outside the warranty period but SQlab honored my replacement with 50% off a new saddle. I’m very grateful. Good customer service!

29 de maio de 2024
logotipo da SQlab USA

Resposta da SQlab USA

Thanks Randall! Enjoy your saddle!

Avaliado com 5 de um total de 5 estrelas

Website was easy to navigate

Website was easy to navigate. Product arrived very quickly and in excellent condition.

3 de junho de 2024
logotipo da SQlab USA

Resposta da SQlab USA

Glad to hear, Richard! Hope you love your new product!

Avaliado com 5 de um total de 5 estrelas

Used the crash replacement program

Used the crash replacement program. Was super straight forward and had a replacement saddle in a few days. Had to use an old saddle I used in the past for those few days and my backside was not happy. The sign of a great saddle is when you go on a long ride and the last thing you think about is saddle discomfort. Or I should say, you don't even think about the saddle.

25 de maio de 2024
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Resposta da SQlab USA

Thanks Sean, Glad you love your saddle!

Avaliado com 3 de um total de 5 estrelas

the "measure me" set is handy

the "measure me" set was handy and I am keeping for continued use - a uniques item showing the careful SQ Labs research

1 de junho de 2024
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Resposta da SQlab USA

Glad it was helpful, William!

Avaliado com 4 de um total de 5 estrelas

Good product

Good product. Delivery 10 days behind schedule 🫤

1 de junho de 2024
logotipo da SQlab USA

Resposta da SQlab USA

Hi J.A. so sorry our delivery timeline didn't meet your expectations, hope it was worth the wait for you!

Avaliado com 3 de um total de 5 estrelas

Not all saddles fit all people

Not all saddles fit all people. This one did not fit me. Actually painful. Cut rides short. I followed all of the sizing instruction. I’ve purchased the saddle during the winter. I rode on the trainer and there was discomfort. Put it on my road bike and rode in the spring. I thought it may actually feel better riding on the road. I was wrong. The best way to describe it is ass hatchet. Because I bought it in the winter, by the time I rode outdoors, the test period was over. I am stuck with an expensive saddle and regret.

16 de fevereiro de 2024
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Resposta da SQlab USA

Hi Mike, I'm so sorry to hear this! please reach out to customerservic-b2c@boards-and-more.us so we can troubleshoot the problem and find you a better saddle!

Avaliado com 5 de um total de 5 estrelas

611 Ergowave Active Fan

My fitter recomended the 611 ergowave active. I've ridden it on a couple of brutal gravel rides so far, and am in love with it.

20 de maio de 2024
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Resposta da SQlab USA

Great News, Bo! Happy Riding!

Avaliado com 5 de um total de 5 estrelas

5-Stars to my SQlab Customer Rep. Before actually ordering a saddle

Before actually ordering a SQlab saddle, I went online to your site to ask some questions as to the best saddle model suited to my physical situation. Your customer rep responded quickly, clearly, and fully to my questions and concerns. Her responses enabled me to put in my order without any hesitation. And for the record, I am very pleased with the saddle model I purchased.

16 de maio de 2024
logotipo da SQlab USA

Resposta da SQlab USA

Awesome news, Lawrence! We're thrilled to hear your shopping experience was as good as your product experience! Happy riding!

Avaliado com 5 de um total de 5 estrelas

Immediate delivery

Immediate delivery , this is my 4th SQ seat I equipped all my bikes with this seat , Contact points are key to feeling comfortable as possible on our rigs

22 de maio de 2024
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Resposta da SQlab USA

We couldn't agree more! Happy Riding!

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