J ai reçu une selle sqlab en cadeau l assise s est affaissée et la structure carbone penché d un côté de 5mm Malgré les échanges avec le sav n ayant pas la facture je ne suis pas satisfait car aucun... Ver mais
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Veja o que dizem as avaliações
SQLab promptly sent me their measuring tool to determine the recommended saddle width, free of charge. After trying over a dozen saddles that were either too soft (produced numbness in my package) or... Ver mais
A empresa respondeu
Top Produkte! Top Service! Habe Griffe und einen Sattel - Komfort 5/5 Habe zuerst Griffe und danach einen Sattel bestellt; bequem, robust und schick ;) Ich hatte ein Problem gehabt, mit dem Sat... Ver mais
A empresa respondeu
I bought the SQ Lab 610 infinergy for my Salsa Fargo, and it's so comfortable. I just did a 3 hour ride yesterday on forest roads, and I swear it got more comfortable as the ride went on. I g... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.
Informações de contato
1 Northshore Dr. SE, WA 98672, White Salmon, Estados Unidos
- +1 (509) 542-6606
- shop@sqlab-usa.com
- sqlab-usa.com
4,4
Excelente
602 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Generous crash/replacement policy
Generous crash/replacement policy, prompt and friendly response to email inquiries.
29 de fevereiro de 2024
Resposta da SQlab USA
Thanks for the kind review Lou! We are happy we were able to warranty your interbarends quickly so you could get back out on the bike with them. Enjoy!
Tried to return one item and have not…
Tried to return one item and have not been refunded. My emails to customer support are going unanswered.
23 de fevereiro de 2024
Resposta da SQlab USA
Hello Nick, we do acknowledge and apologize for the delay in getting your return processed. It seems we were not receiving your initial emails. I am glad you reached out to our customer service team and it looks like they were able to process your refund. Thank you for your patience!
Informative, Honest
Informative, honest website, and excellent customer service.
27 de fevereiro de 2024
Resposta da SQlab USA
Thank you for the kind review don! Enjoy the new saddle!
Very comfortable saddle
Very comfortable and well-designed saddle. I liked it so much on one of my bikes, that I bought another saddle of the same size and model for another of my bikes. Highly recommend the product.
21 de fevereiro de 2024
Resposta da SQlab USA
Thank you for all your support! So happy you found a saddle that works so well for you. Ride on!
Product Replacement
While SQ Labs was very quick to respond and good communication. They were not able to replace my broken saddle. They even gave me a great discount because mine broke, after many years of riding. My main problem, is they charged my card, but were not able to ship me a new saddle. This was very disappointing, but will not keep me from buying SQ Labs again.
27 de fevereiro de 2024
Resposta da SQlab USA
Hello Jared, since you registered your saddle which extends our warranty period for 2 years, we were happy to provide a discount code even though the saddle was over 4 years old. I do understand your frustration with the shipping delay - as I mentioned in our communication, we had just gone through a software update and our shipping was delayed. We were quick to cancel your order and get you your refund. I apologize for the inconvenience. Our processing times are back to normal and if you do decide to try our saddles again, please contact Customer Service and we will honor the discount we provided. Thank you!
Over the top customer service and…
Over the top customer service and excellent product lineup.
25 de fevereiro de 2024
Resposta da SQlab USA
Thanks for the sweet review Barry! We are here to help anytime. Ride on!
I ordered the wrong sized saddle…
I had ordered the wrong sized saddle and contacted customer service to arrange for return and credit. They were very friendly and helpful. I returned the saddle and my credit was processed immediately so I could reorder.
16 de fevereiro de 2024
Resposta da SQlab USA
Thanks for reaching out to our customer service team, Kevin. We are always happy to resolve these issues as quickly as possible. Enjoy your new saddle!
Misleading website inventory
I was very hopeful for this product but after purchasing was never able to test it. Days after accepting my payment I was told they were sold out and promptly refunded. Then a couple weeks later I received an email saying the product was back on stock, but still showed as sold out on the website. It may be an awesome product but they have serious problems with their website and inventory control.
24 de fevereiro de 2024
Resposta da SQlab USA
Hi Mark, I apologize for the issues you experienced on our website. We launched a new system and did have some technical issues with our website reading our inventory. These issues have been resolved and we hope you might consider our products in the future. Thank you for your understanding!
Terrible experience
Terrible experience. Never received the product. Took like 2 weeks to get a refund.
23 de fevereiro de 2024
Resposta da SQlab USA
Hi Daniel, we do apologize for the technical difficulties on your shipment and the time it took to get your refund. Thank you for reaching out to the customer service team so that we could resolve this issue. We appreciate your patience.
Great products
Great products! I have SQ lab on all my contact points; seat, grips, handlebar, inserts...I wish they made bibs!
12 de fevereiro de 2024
Resposta da SQlab USA
Thanks for your support Kurt! We love hearing that you are enjoying our products! Ride on!
Use the fit kit- it helps
Got the fit kit and was surprised/ skeptical of the results, as a bigger guy I always assumed wider sit bones. I used the kit followed the directions and got the corresponding seat. It took a minute of tinkering with setup and it wasn't love at first ride but after a few rides and dipping the nose slightly more that I typically would it is turning out to be a fantastic saddle.
5 de fevereiro de 2024
Resposta da SQlab USA
Awesome to hear, Phil! Way to be patient and work with the micro adjustment. Sounds like it paid off! Ride on!
Resposta da SQlab USA
We are so happy to hear our saddle solved your sit bone discomfort! Wishing you many comfortable rides!
Great service
Great service. Product was accurate to description. There was a dispute over duty charges with my shipping company, and sqlabs refunded me that cost quickly and without hesitation.
12 de fevereiro de 2024
Resposta da SQlab USA
Thanks for the kind review, Everett. Thank you for reaching out to our Customer Service team so we could solve the issues with the duties charged. Enjoy your gear!
Great product and even better customer service!
Initially, the order wasn't shipped for 7-8 business days. When I reached out to the US distributor though, the team got into action and shipped one out ASAP. The product is absolutely spot on for what I needed - solid design, ergonomic shape, easy to install!
8 de fevereiro de 2024
Resposta da SQlab USA
Hemen, thank you so much for your patience and for reaching out to us so we could resolve your shipping issue. We are glad were were able to resolve the problem quickly and get you your new gear! That's exactly what were here for. I am even more stoked to hear your are happy with the new innerbarends! Cheers to more comfortable rides!
Resposta da SQlab USA
Thanks for the review, Kenneth. Please feel free to contact our Customer Service with any questions. We are here to help! Ride on!
Service was great and responsive
Service was great and responsive, yet manufacturing issue remains unresolved. Innerbarends inside diameter was smaller than advertised. Installed with lots of extra effort and slight scoring of my carbon handlebars. Product support told me that this is a know issue, I am awaiting resolution and a correctly manufactured product.
18 de janeiro de 2024
Resposta da SQlab USA
Thanks for the review, David. We are awaiting our new shipment. We hope to get you that new set of innerbarends soon!
I received an incorrect saddle
I received an incorrect saddle, unfortunately i ordered a black saddle and received a red, white, and blue special addition one that I did not want.
26 de janeiro de 2024
Resposta da SQlab USA
Hey Matt, please send us an email at customerservice-b2c@boards-and-more.us. Our customer service team would be happy to assist you and ensure you receive the correct saddle. We apologize for the inconvenience! We look forward to helping you.
I simply bought a seat from you a few…
I simply bought a seat from you a few months ago. No big deal!
31 de janeiro de 2024
Resposta da SQlab USA
Thanks for your support, Jeffrey! We hope you are enjoying the ride in your new saddle!
Superior Product Designs
I've bought both a road saddle and pedals (15mm extended spindles) and I am very happy with both purchases. In both cases SQL has brought new designs to the market that didn't exist before.
24 de janeiro de 2024
Resposta da SQlab USA
We are happy the SQlab ergonomic designs are helping you! Thank you for all your support and for the kind review. Enjoy the ride, Mike!
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