An amazing company! I'm a teacher at a school, and we were being given lots of railway sleepers for a garden project, but we had no way of unloading them. I spoke with Nat Donnelly, and she was so sup... Ver mais
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Veja o que dizem as avaliações
Ryan was an absolute honest delight. From start to finish he did nothing but reassure myself and staff on-site with some basic knowledge and know how. Pointers and tips will become very useful in th... Ver mais
A empresa respondeu
Justin has been a great help. We were unsure if we needed a fork lift and rather than ram one down our throat like some others have tried, Justin was very understanding and very helpful. He gave us hi... Ver mais
A empresa respondeu
Robbie has been coming to maintain and repair our trucks for quite a while now and we've never had any troubles or been anything but completely satisfied and really pleased with the service given! He... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Here at Stacatruc Group, we deal in forklift truck hire, sales, training, maintenance and finance of new and used machines. We offer racking, storage & equipment solutions. Partner with us. Having over 40 years experience in the forklift truck industry, we pride ourselves on offering the best and most cost-effective service possible. Being independent means that Stacatruc can focus on looking for the best solutions for our customers.
Informações de contato
Unit 10 & 11 Pipers Lane Trading Estate , RG19 4NA, Thatcham, Reino Unido
- 08007567588
- info@stacatruc.co.uk
- stacatruc.co.uk
An amazing company
An amazing company! I'm a teacher at a school, and we were being given lots of railway sleepers for a garden project, but we had no way of unloading them. I spoke with Nat Donnelly, and she was so supportive and helpful in arranging for a forklift truck to come to our school, and collection of the truck when the job was finished. The whole process was so well managed and slick, we honestly cannot thank them enough.
5 de março de 2026
Avaliação não solicitada
Excellent Service
Just a note to say I was very impressed with Tony in the service teams quick response to help with an urgent puncture repair. He managed to arrange someone on site the next day to get our telehandler back working again. Thank you very much. A* Service!
14 de maio de 2025
Avaliação não solicitada
Resposta da Stacatruc
Hey Craig! Big thanks for taking the time to leave a Trustpilot review and for recognising and giving a special shoutout to Tony in our service team and the engineering team that supported with the fix to help get you back up and running. We try hard as a team to put our heart, trust, and support into everything we do, so your feedback means the world to us. 💚😊 If there's anything else we can do for you, just give us a shout. Best wishes, The Stacatruc Group Team
Exceptional Service from Chris and the STACATRUC Team!
I can’t say enough good things about Chris and the team at Stacatruc! Chris went above and beyond to help us secure a forklift for our business. What really stood out was his dedication to ensuring we could actually use the forklift right away. We were in the process of installing 3-phase power, and Chris made sure we had a workaround to operate the truck in the meantime.
It’s rare to find someone so committed to customer satisfaction. Beyond Chris's exceptional service, the entire Stacatruc team has been a pleasure to work with. Their response time to any questions or issues is exceptional, making the whole experience smooth and stress free.
If you're in the market for a forklift, I highly recommend reaching out to Chris and the team. Their expertise, dedication and outstanding customer service makes them a top choice. Thanks again for all your help :) RW
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Stacatruc
Hi Rebecca - Wowsa... you can't ask for better than this. Thank you so much for kindly taking the time to share your experience with us. 💚 😊 A big thank you to Chris and our extended team that have and will try to continue to deliver exceptional service to you.
We are really pleased that Chris has helped you with confidence in using the forklift immediately, and provided a cover work around enabling your business to continue whilst installation of your 3-phase power was unable to be immediate. We try where possible to offer as customised service as possible to your needs and this is one of the reasons we offer a 'Free Site' survey so that we can dedicate a member of our team like our awesome Chris that can create a plan with the right MHE to help you optimise your business.
Your kind words about our response time and the overall smooth experience are very much appreciated. As it really is our goal to make every interaction as stress-free and efficient as possible trying to up stand our company values.
If there's anything else we can do to assist you, please don't hesitate to reach out. Your recommendation and time means the world to us, and we look forward to working with you again as your trusted MHE partner.💚 😊
Best Wishes
The Stacatruc Group Team
Ar peachment review
Quick service,good pricing,good coms ,excellent product
28 de março de 2025
Avaliação não solicitada
Resposta da Stacatruc
Hello - Thank you so very much for taking the time to write this review. We are delighted to read your kind words and proud that our team have provided you with excellent customer service. We do try hard to try and put the 'Heart' in everything we do so thank you for sharing your experience with us. 💚 😊 Please let us know if there's anything else we can do to help you. Best Wishes The Stacatruc Group Team
Reliable and professional service
Reliable and professional service, thank you
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Stacatruc
Hello Gary - Wow thank you. This is such a lovely review. We are so pleased that we gave you such 'Support' when your business needed it. Can not thank you enough for taking the time to share this with us. 💚 😊 Please let us know if there's anything else we can do to help you. Best Wishes The Stacatruc Group Team
Great service, Great Truck, Great Company
James was great to deal with when ordering our new forklift, great communication and brilliant suggestions, delivery went really smoothly and they even agreed to part exchange our old forklift. And James after sales have been excellent, he even came out to make sure everything was okay after delivery
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Stacatruc
Thank you Jack so much for taking the time to leave such a wonderful review about your experience with Stacatruc. Its so lovely to hear that James has looked after you so well. Reading that his communication and suggestions helped you come to your decision and we are grateful for your order.
It is fantastic to know that our workshop and transport team helped the delivery to run smoothly, and we’re delighted to have been able to assist with the part exchange of your old forklift. We are very lucky to have James as part of our team and like all our sales team each and everyone of them take immense pride in providing excellent after-sales service, working true to our company values 'Support' and 'Trust' and 'Heart that we try to obtain. 🌟
Your feedback means the world to us, as we continuously strive to deliver outstanding service to our amazing customers. Should you need any further assistance, please don't hesitate to reach out. We’re always here to help! 💚Many thanks again.😊 The Stacatruc Group Team
Another annual service completed on our…
Another annual service completed on our Forklift by Ryan at Stacatruc. Very professional, quick and efficient as always 😁
20 de novembro de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hi Megan - Thank you so very much for taking the time to write this review. Delighted to hear that your forklift is in great shape after having some TLC from Ryan. It really means a lot to hear 'Ryan' taking pride in his work and trying to go the extra mile for our amazing customers. Thank you again. If you need any further assistance, please don't hesitate to reach out.💚 Many thanks again.😊 The Stacatruc Group Team
a refurb that looked as new
Quick to respond with straight forward clear communication. Attentive but not suffocating, Justin Bianchi was a pleasure to deal throughout. The after delivery follow up with servicing advise was a nice touch. The truck was just as described, a refurb that looked as new.
16 de setembro de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hi - Thank you so much for taking the time to leave such a positive review on Trustpilot. We are thrilled to hear about your great experience with us and that Justin did a great job with communication. Justin is such a valued member of our team, and we're delighted to know he made your purchase process a pleasure. At Stacatruc we always strive to breath new life into used equipment and try to ensure that our material handling equipment exceed expectations, so it's wonderful to hear that your refurb truck looked as new.
Our commitment to our customers doesn't end at delivery, our service and engineering teams are always on hand, we're glad you appreciated the follow-up servicing advice. Thank you for taking the time to write your kind words, they reaffirm the hard work we try to put in every day.
Thank you once again for your trust and support. If you need any further assistance, please don't hesitate to reach out.💚 Many thanks again.😊 The Stacatruc Group Team
Justin has been a great help
Justin has been a great help. We were unsure if we needed a fork lift and rather than ram one down our throat like some others have tried, Justin was very understanding and very helpful. He gave us his time, answered all of our questions and provided us with additional details of things we hadn't even considered.
29 de agosto de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hi Chris..We cannot thank you enough for taking the time to write & explain how Justin has been a great help to your business.
It’s really lovely to hear how Justin’s assistance was invaluable to you when you were unsure about needing a forklift. Its refreshing to read of how you were able to be gently helped to a decision by taking time to answer all of your questions & helping you with additional insights on aspects you hadn't even considered. We are very lucky to have Justin’s dedication and thoroughness as one of our fantastic Sales Executives, along with our teams that have helped support, throughout the orders journey. Thank you again and if we can help with any further ideas or services, please do get in touch. Best wishes The Stacatruc Group Team 💚😊
1 week from inquiring to the truck been delivered….
I inquired by email first and Jarrad one of the sales executives got back to me the next day and offered to visit the site, which he did the next day and when on site Jarrad went through everything and all the different options available to me. Later that day Jarrad sent over information on the truck we had discussed, I made my mind up to go ahead with the purchase of the truck and Jarrad arranged it all while keeping me
Updated on the progress. In all it only took 1 week from inquiring to have the truck delivered. And on delivery day Jarrad was there to make sure I was happy with the truck. Fantastic service will definitely be using them in the future
15 de agosto de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hi Neil Thank you so much for your kind words & for taking the time to share your experience with us. We are delighted to hear that Jarrad provided you with such excellent service and that you are delighted with your new forklift.
Our team try really hard to ensure that our customers receive the best possible service, it's fantastic to know that Jarrad was able to assist you promptly and thoroughly throughout the entire process.
😊 If you need any further assistance, please do not hesitate to reach out. We're always here to help! 💚 Thank you once again from The Stacatruc Group Team.
Robbie is the man for the job!
Robbie has been coming to maintain and repair our trucks for quite a while now and we've never had any troubles or been anything but completely satisfied and really pleased with the service given! He knows his stuff, is very thorough, is a friendly chap and will always do his damnedest to get you up and running in good time! Job #352718
15 de agosto de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hi Jen - Thank you so much for your kind words & glowing feedback about Robbie! We are thrilled to hear that you have been completely satisfied with our service at Stacatruc. Robbie like all our engineering team take great pride in their work. Thank you for letting us know that Robbie has gone the extra mile with his expertise, thoroughness and friendly approach. Its really lovely to hear that this has made such a positive impact on maintaining and repairing your forklift trucks.
Thank you for your continued trust in us. We'll be sure to pass along your compliments to Robbie, as we know he'll be delighted to hear them.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to continuing to serve you in the future.😊 If you need any further assistance, please do not hesitate to reach out. We're always here to help! 💚 Thank you once again from The Stacatruc Group Team.
Great customer service from Konnah
Initial diagnosis of the problem took hours and Konnah's attention to detail was fantastic. After the initial visit, a new issue was found and he arrived within 2 hours of the call, fixed it perfectly and even went out of his way to say he'd get the exact replacement part for the following working days for us, if his initial fix didn't work.
9 de agosto de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hi - Thank you so much for taking the time to write this review and it would be fab to know which of our customers you are so that we can take the time to thank you also. 🌟 We are delighted to hear of Konnah one of our fantastic Eastern engineers detail and dedication to providing exceptional service has truly shone through here. Thank you Konnah for promptly addressing the new issue & ensuring everything was fixed perfectly. His commitment to sourcing the exact replacement part if needed exemplifies our team's dedication to customer satisfaction. Your kind words regarding his excellent communication and responsiveness mean a lot to us. 😊 If you need any further assistance, please do not hesitate to reach out. We're always here to help! .💚 Thank you once again from The Stacatruc Group Team.
Very professional and friendly…
Very professional and friendly technician called ryan from rugby he had my forklift fixed and back to work promptly many thanks from an Altrad Generation employee....
29 de julho de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hello Darren - A lovely way to finish the day. Thank you so very much for kindly taking the time to write regarding one of our amazing engineers. We really appreciate your thoughtful words and would love the opportunity to extend our thanks to this wonderfully skilled engineer.
If you managed to catch their name or if you could kindly tell us which company you are from, we would like to trace this with our records to ensure proper recognition. Your feedback means a lot to us, and we are delighted to hear about the positive impact our engineer has made.💚 Many thanks again.😊 Please let us know if there's anything else we can do. Much appreciated The Stacatruc Group Team
Highbay picker repair
Friendly and polite and done a thorough job
A credit to the company ( Peter )
Job ref -347802
25 de julho de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hello William Thank you so much for your wonderful review! We are absolutely delighted to hear about your positive experience. Your kind words truly mean a lot to us & to our dedicated team, especially Peter, who consistently goes above and beyond to provide exceptional service.
Peter is indeed an invaluable long serving member of our team, we are delighted that his conscientious approach has made such a positive impact on your experience with Stacatruc. Our entire engineering service team shares his dedication and knowledge, striving every day to ensure our customers can keep moving smoothly & efficiently. 😊 Please let us know if there's anything else we can do. Much appreciated The Stacatruc Group Team
Great service as always
Great service as always. Ryan is a credit to the company.
19 de julho de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hi Liberty Games - Thank you so much for taking the time to write us a review. Ryan will be delighted to know that you appreciated his efforts. Our Stacatruc Service, Parts and engineering teams are dedicated to responding swiftly in emergencies with a hope and want to minimise your downtime, and we're fortunate to have such a great team and someone like Ryan as part of our Midland Stacatruc Field Sales team. His exceptional technical expertise and response is so valuable to us as a company - Thanks Ryan and all our engineers and service/ parts team for always trying to go the 'Extra Mile' where possible.
Just wanted to drop a note to say…
Just wanted to drop a note to say thanks to Reece the engineer.
We have been with Stac-a-Truc for years and the engineers have always been great. However Reece is a great guy and really represents the company well.
He always has time to explain what's happening and give advice to help prolong the trucks life.
Great work Reece and thanks again.
4 de julho de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hello Matt, Reece will be absolutely made up with your note. Thank you so very much for taking time to leave really kind words with regards to one of our amazing engineers 'Reece's' hard work. 💚 We are so pleased to hear you are happy with your experience and pleased that Reece was able to give you the support and explanations to his work, topped up with advice. We are very proud to hear how Reece is representing the company as we know he always works to the best of his ability but its really something when some one takes time to recognise this outside the company, a fab engineer and we are lucky to have him.😊 Please let us know if there's anything else we can do. Much appreciated The Stacatruc Group Team
Ryan the service guy really good and…
Ryan the service guy really good and helpful
18 de junho de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hello Chris Fantastic to here and thank you kindly for your custom and taking the time to write. Ryan you are an absolute gem. Thank you for working so hard with our customers for Stacatruc...💚 Ryan and all the engineering service team have great knowledge & dedication to helping our customers keep moving. 😊 Please let us know if there's anything else we can do. Much appreciated The Stacatruc Group Team
We took 3 flexi trucks for our…
We took 3 flexi trucks for our warehouse. The customer experience was great with friendly service.
After an onsite visit from Justin we were able to secure a fast turn around and delivery. Everything was explained about the truck on delivery. Hit the time line for our relay project due to the swift service.
18 de junho de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hello Andy,
We appreciate the time and your fantastic review! Your feedback means a lot to us, & we're really pleased that Justin's assistance was so beneficial. Thank you for recognising his exceptional efforts! 💚 It's wonderful to hear about your positive experience and the swift resolution by Justin 😊 Justin, on behalf of the entire Stacatruc team, thank you for your commitment together with our Transport team and all that were involved in ensuring the smooth delivery of three new flexi trucks to your warehouse. We are glad to have helped you meet your timeline for the relay project. All sounds very exciting. Best of luck with your new project. Andy, if you need any further assistance, please don't hesitate to reach out to us. Thank you once again! - The Stacatruc Group Team
Ryan Sabin (engineer)
Ryan Sabin (engineer) explained everything clearly and waited to ensure there were no more issues with batteries after chargin
17 de junho de 2024
Avaliação não solicitada
Resposta da Stacatruc
Hello Elaine, We're delighted to read your lovely review & really appreciate the time you took to write it. Our 'Service Team Midlands' has responded excellently, with special recognition to Ryan for his outstanding work! 💚 We are pleased that you had a positive experience with Ryan for a 2nd time and he efficiently resolved the issue.😊 Ryan, thank you from all at Stacatruc for taking the time & clearly explaining everything and making sure there were no further battery issues after charging. Elaine, if you need any more assistance, please don't hesitate to reach out. Many thanks again - The Stacatruc Group Team
Exceptional service from Ryan
Once again I had the pleasure of being visited by Ryan, and I must say that the level of professionalism exceeded my expectation. Ryan's clear and concise explanation of the problem was both impressive and reassuring. Their expertise and commitment to providing outstanding service truly stood out.
Job reference: 347496
6 de junho de 2024
Avaliação não solicitada
Resposta da Stacatruc
Thank you Adam. We are really pleased 😊 to hear about your positive experience with our fab engineer Ryan; he really does embody the 💚 values of Stacatruc. This being his second visit and his ability to provide clear and concise explanations is highly commendable. Recognising his exceptional skills in putting you at ease is truly appreciated. Thank you for sharing your kind words about Ryan's dedication and support. Your feedback regarding his excellent communication and responsiveness is wonderful to hear. If you need any further assistance, please do not hesitate to reach out. Thank you from The Stacatruc Group Team.
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