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3,3
17 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Dress hat was the wrong size and smashed despite paying their extra for shipping care. During shipping tracking I realized they used Yun Express to ship it from China to here and it took a long time to arrive. It’s probably a drop shipping website that sales Temu items at a higher price.
My order took a few extra days to arrive but I could still follow the tracking and everything came properly packed.
This site is authentic, and delivered precisely what I ordered. An XL in China is a Medium in the US. Although the tag was Chinese Size, the American fit was true-to-size. Tracking was prompt, keeping me aware/updated in real-time. Do not hesitate to place your order today!
Delivery was a little slower than I had planned for but the parcel arrived without any damage. The shoes were packed properly and the sizing worked for me.
This reads like a business in the U.S. however it shipped from China and when I wanted to return the item, they kept trying to offer me 20-40% to keep the item. USPS charges up to $100 to return with tracking as it is going to an apartment in York, UK. Shoes were cheap looking. Buyer beware!
Answered promptly with return instructions, as I had re- ordered already I took refund option. Great shoes🩷
I thought this was a US or maybe UK based company, but when I purchased some shoes, they came from China. Somehow I actually got what I paid for, however, they shipped them in a freaking plastic bag. So three weeks being shipped halfway around the world, needless to say they were crushed. Not irredeemably, but when I emailed the company about it, they said "They'll go back to normal after some use"
Astounding service.
This was our first and last time ordering from here. The shoes we ordered are not true to size but to return these brand new unworn shoes would cost us a restocking and shipping fee as opposed to them giving a prepaid return label. They then offered a small percentage refund. Very poor customer service! I would not recommend this company to anyone—ever! 🤬
Resposta da Stanleyandcooper
Dear Customer,
Thank you for taking the time to share your experience. We're truly sorry to hear that your order did not meet your expectations and that you were disappointed with the assistance you received.
At Stanley & Cooper, customer satisfaction is very important to us, and we understand how frustrating it can be when a product does not fit as expected.
While our standard return policy outlines the applicable return shipping requirements, we understand your concerns regarding the additional costs and the alternative resolution offered by our team.
We would appreciate the opportunity to review your situation further and explore a more suitable resolution. Please reach out to our customer service team with your order details so we can take another look.
We value your feedback and appreciate the opportunity to improve both our products and customer service.
Warm regards,
Mary
Customer Service Representative
Stanley & Cooper
Appreciate the punctual delivery, item description was perfect and the company responds to emails within 24 hours.
Resposta da Stanleyandcooper
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your new shoes and that they met your expectations in both comfort and quality.
We're also happy to know that your order arrived on time and that our customer service team was able to provide prompt and helpful assistance.
Your kind words and support truly mean a lot to us. We appreciate you choosing Stanley & Cooper and look forward to welcoming you back again soon!
Warm regards,
Mary
Customer Service Representative
Stanley & Cooper
I ordered a $100 pair of vintage “ leather” boots. I received temu quality plastic boots. Lesson learned yet another scam site. Steer clear
Resposta da Stanleyandcooper
Dear Marcus,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with your boots did not meet your expectations.
At Stanley & Cooper, we strive to provide quality footwear and a positive shopping experience for every customer. We understand your disappointment regarding the materials and overall quality of the boots, and we take concerns like these seriously.
We would appreciate the opportunity to review your order and look into your concerns further. Please reach out to our customer service team so we can assist you and work toward a suitable resolution.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Warm regards,
Mary
Customer Service Representative
Stanley & Cooper
Awful!
The shoes I received are one of the worst purchases I have ever made - the picture of them on IG was super cute. Not so much when I received them.
When I opened the bag they smelled liked chemicals, the soles were cheap rubber and the buckle didn’t even buckle the way it’s supposed to - it was like a hook or something. There is no label or info inside the shoe to even have a brand name.
I purchase the Lucienne Leather Mary Jane. I can’t even describe the way they fasten, never seen anything like it / but never again will I purchase anything from this company.
I must have received 10 emails on the shipping status, so I’ll give them one star for communication.
Resposta da Stanleyandcooper
Dear Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with the Lucienne Leather Mary Jane shoes did not meet your expectations.
At Stanley & Cooper, we strive to provide our customers with quality products and a positive shopping experience. We understand your disappointment regarding the materials, appearance, and fastening design of the shoes, and we appreciate you bringing these concerns to our attention.
Your feedback is valuable to us, and we will make sure these concerns are shared with our product team for further review.
We would also welcome the opportunity to look into your order personally and explore a suitable resolution. Please don't hesitate to reach out to our customer service team so we can assist you further.
Thank you again for your feedback. We appreciate the opportunity to improve.
Warm regards,
Mary
Customer Service Representative
Stanley & Cooper
Very good service. I ordered the wrong size, but they sorted it all out for me. :)
Resposta da Stanleyandcooper
Dear Svana,
Thank you so much for your wonderful review! We're delighted to hear that our customer service team was able to assist you and get everything sorted out.
Your satisfaction means a lot to us, and we truly appreciate your kind words and support. We look forward to welcoming you back again soon!
Warm regards,
Mary
Customer Service Representative
Stanley & Cooper
I purchased a pair of sandals from Stanley & Cooper, and they arrived with a serious functional issue. The ankle strap does not securely fasten or stay in place, making the shoes unusable. I contacted customer service immediately and provided photographs showing the issue.
Their first response was that the strap was not broken and that this was “part of the design and style of the shoes.” I explained that regardless of whether this was intentional, the strap does not function properly and the shoes cannot be safely worn.
I requested a full refund and a prepaid return shipping label because the shoes arrived defective. They first offered me a 20% refund to keep the shoes, and when I declined, they increased the offer to a 40% refund to keep them. When I continued to request a return and full refund, they told me I would have to pay the return shipping myself.
I understand that their standard return policy requires the customer to pay return shipping for a normal return. However, their refund policy has a separate section for “Damages and Issues,” which states that customers should contact them immediately if an item is received defective or damaged and that they will provide a resolution for defective items. I reported the problem immediately and provided photographs.
This was not a situation where I changed my mind, didn't like the shoes, or simply had a sizing issue. The shoes arrived in a condition that made them unusable.
Resposta da Stanleyandcooper
Dear Customer,
Thank you for taking the time to share your experience. We're sorry to hear that your sandals did not meet your expectations and that your experience with our customer service team was frustrating.
At Stanley & Cooper, customer satisfaction is extremely important to us, and we take concerns regarding product quality and functionality seriously.
We understand your concerns regarding the ankle strap and appreciate you bringing this matter to our attention. While our team initially provided alternative resolutions, we recognize that these options did not address your concerns to your satisfaction.
We would welcome the opportunity to review your case further and work toward a fair and appropriate resolution. Please reach out to our customer support team and reference your original order so we can revisit the matter.
We appreciate your feedback, as it helps us identify areas where we can improve both our products and customer service.
Warm regards,
Mary
Customer Service Representative
Stanley & Cooper
Thanks for the fast delivery
I ordered a pair of shoes from Stanley & Cooper, and they are my favorite to wear. The quality, comfort, and style really impressed me, and the store has honestly become my go-to for shoes. I would highly recommend stanleyandcooper.com to anyone looking for classy, comfortable footwear!
The shoes I ordered from this supposedly US site were sent from China. They were badly packed which resulted in creased and misshapened shoes. The shoes were not as advertised, the buckles were fake, I’m not convinced they are leather and the stacked leather sole is a cheap rubber compound material and not as advertised. I immediately tried to contact their customer service dept. but the email listed on the site is invalid and the contact number doesn’t ring.
Resposta da Stanleyandcooper
Dear Diane,
Thank you for bringing these concerns to our attention. I am very sorry to hear that your experience did not meet the standards we strive for, and I sincerely apologize for the frustration caused by the condition of your order and the difficulty you had in reaching us.
We take quality control and customer feedback very seriously. I would like to investigate this immediately to understand what went wrong with your order and our communication channels.
Please reach out to our dedicated support team directly at sales@stanleyandcooper.com so we can resolve this for you. We would appreciate the opportunity to verify your order details, address the quality concerns you raised, and ensure we make this right.
Best regards,
Mary
Customer Service Representative
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