Starforge Systems Avaliações 1.779

The group is helpful and patient when it comes to giving out support. It may feel like one is jumping through hoops to get to support--sending in an email rather than calling, but after having to use support a couple of times, I'm beginning to see why using the email system can eliminate the 45 min wait on that tech support line.

Great system. Quiet and fast.

Build was very clean. Was also a bit cheaper than it would have cost me to buy the components separately. One of the systems fans went out in less than a month but customer service was very friendly and shipped a new one right out. The light bar component needs more diffusion, as you can see the individual LEDs and it does not look as good as in the photos. A little disappointing. Still very happy with the system and would recommend+buy again.

Good communication however computer is defective and support could not diagnose issue

Shipping was impressive. Faster than I would have thought. I was very happy how the PC was well packaged.

Shipping took longer than I was expecting, seems they are backed up on orders, but overall best pc I've personally used before.

Good, no problems.

To start the initial experience was great and I was and still am loving the new PC. It exceeded my expectations. However, when I bought it there was on-going promotion for Resident Evil Requiem to be included with the purchase. After the computer arrived I hadn't received a code so I reached out to support. Support was super friendly and helpful, surprisingly so. I asked them to confirm if I was eligible for the RER promotion they said yes. They said that their manager was waiting on more codes and would reach out in the next couple days. Perfect I thought...a week goes by and radio silence. So I reach back out asking for an update. The director of the support team Ian reaches out and basically, to summarize, he says hey so I know we told you your eligible, your actually not whoops. Seemed super convenient I thought. I followed up with feedback expecting some sort of response or consolation. Obviously mistakes happen, not sure why I had to chase them down to get any of this information and waste my time. Good customer service would of just been to honor what I was told previously or offer anything. Instead I never got a response and it soiled the entire experience which had been perfect until then. Keep in mind I spent around 3k on my order so what's a 70$ code to them? Embarrassing.

It takes too long to even get the package to even start shipping. There are no updates on it either unless you ask and my package still hasn't arrive after a month and a half. As of right now It still hasn't even been delivered, let alone start to ship. The only reason it gets 2 stars is because customer service actually responds.

I received a pc with no RGB on multiple parts the response from costumer service was to link me a disclaimer that says parts may very depending on availability but in my opinion that would mean the parts might b from a different company but still b RGB as was displayed in the picture but apparently they can send you a computer that looks absolutely terrible without any RGB if they want and its just to bad you can send it back if you want ... these are supposed to b display pieces not black blocks

I’ve had my pc for less than 60 days it shutdown and will not turn on and stay on. To be clear I was only using it for work and gaming. No overclocking no crazy mods or add ons. I unplugged everything from it to confirm it is the PC itself. It’s been a week and I cannot get anyone to answer an email or call me. This is a 5070Ti with the AMD chipset. Not top of the line but with everything cost me close to $4K for the PC alone. The fact that I cannot get ahold of anyone at the company using their specified official channels blows my mind. If you’re going to buy a Starforge PC hope nothing ever goes wrong with it because if it does you’ll never hear from them.

Honestly the HORIZON lll pc I bought was a no brainer the only problem I had run into was setting up the pc, the most recent nividia graphics driver update does not work for the 50 series card in the specs but hopefully a new graphics driver update they release will work for it.

Product arrived damaged at first. Went through the RMA process and had excellent assistance from a man by the name of Josh. Once the replacement got here, my computer has been wonderful. Josh was very helpful and accommodating the whole way through the process.

Customer service was good but the shipping delay with little feedback was frustrating with such a large purchase.

love the PC, however, PLEASE for the love of god include a free USB for the drivers since the wifi (or the antenna) on the motherboard does not work whatsoever so anyone only using wifi is screwed unless you have a USB wifi dongle which saved me since windows 11 startup wouldn’t detect any networks and would not allow me to continue with the windows 11 introduction; i had to use a cmd command during the introduction to bypass the requirement of setting up a network, but even when i got to the desktop, the computer was not detecting any networks.

overall, love the pc; no complaints whatsoever about the physical build + weight it’s perfect, not too loud but if you play games with earbuds or headphones, you won’t hear it at all and it doesn’t sound like it’s taking off like an airplane.

When ordering a PC prebuilt, I would expect that everything is checked and double checked and that as professionals, the PC would be set up properly. However, I’ve consistently had issues with this PC since delivery, and while the support team has been helpful, it’s very disappointing that something I spent $3500 requires troubleshooting and aggravation right off the bat. The quality of the PC once it’s running is the only reason I’m leaving 2 stars instead of 1.

The customer service agents who contacted me did so in a friendly and helpful manner. My perception was that they really cared about my issue and genuinely wanted to resolve it. The replacement parts were sent to me quickly.

The item was quality and was amazing delivery.

Honest hasn’t been a good experience. I really wanted an out of the box amazing experience but I’ve had to change the RAM and looking to swap the hard drive because of extremely long loading screens