Star Labs Systems Avaliações 

50
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Leider kann ich diesen Anbieter nicht empfehlen. Der Support ist sehr schlecht und reagiert kaum auf Anliegen. Die Hardware macht bereits beim Start merkwürdige Geräusche, was kein gutes Zeichen is... Ver mais

Avaliado com 5 de um total de 5 estrelas

Exceptional support and the perfect choice for switching to Linux! I am absolutely thrilled with Star Labs. This is now the second time their support team has helped me in an outstanding, fast,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered Starfighter from the Starlabs website, which stated 2-4 business days. On the fourth day received the shipment notification, with the laptop being delivered shortly afterwards. Have used it... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have, for almost two years, a Starlabs StarLite MkV, and recently, a StarBook Horizon, and I have been happy with both. Design and build quality is good, the tablet even came with a plastic t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricantes de Hardware para Computadores

Escrito pela empresa

Computer hardware manufacturer in Eashing, England


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

50 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

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4,0

Todas as avaliações

(50)

18 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I have been purchasing "online" almost…

I have been purchasing "online" almost from the Beginning of being able to do that,

STARLABS Answered my every question, fullfilled Every need, and of all the COMPANIES I have bought from in almost THIRTY Years, is The Finest I have had the pleasure to work with.

And that from "accross the Ocean" is even more unique!

Thank you STARLABS for your Dedication to making Customers DREAMS come true

9 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding customer support

Outstanding customer support on several occasions during the life of a laptop.
For me, this is a very important consideration in choosing a company to buy a laptop from.

24 de abril de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Owner of several product

Owner of a Starlite, Byte and two Starbooks.

More or less the same experience as other Linux computer manufacturers. It helps that StarLabs is based in UK.

I had to replace the keyboard twice, one time under warranty and one without. Quite replacement service. Within one week.

A part of that, I am happy with my purchases.
Byte is used as a server. Cheap and quiet.

Suggestion:

1) Better shipping estimation
2) A more powerful Byte or, even better, a desktop computer
3) Better cooling
4) Trade in offers
5) More AMD recent CPU options
6) More accessories, including keyboards to have a complete ecosystem

21 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Best Linux Computer Company

I bought my laptop from Starlabs a few years ago and was impressed by the quality of their products as soon as I received it. I have also been very impressed by their customer service. I have used the live chat a couple of times to get information and support. On the last occasion I had to send the computer to them to fix, which they do free of charge as part of their service. They are by far the best technology company I have dealt with. Very highly recommended.

18 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Byte is perfect for my Music composition and Production with Linux software!

I play music on software synthesizers and use them to write special compositions mainly for Meditation and Relaxation. I was struggling for a very long time to find the right hardware for what I was trying to achieve. after a long search and research I discovered the Byte from Star Labs. After chatting to Star Labs I decided that this was a perfect device for my projects. I am 100 % happy. and would give 10 stars

1 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The PC turned up faster than expected…

The PC turned up faster than expected and without wasteful packaging. We'll presented and with the current version of Linux up to date.

Silent and unassuming, just what I wanted. It is only doing 3840 × 2160 resolution at 30 FPS but that may be down to the HDMI cable being an old one and this box wasn't bought for anything other than light word processing and web browsing. All good.

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Star Labs Byte - Great Linux Mini

I needed to replace a failing HP Windows PC after only 3 years and decided to use a Linux box for the extra privacy and security. I have worked on Linux servers for many years in my website business, so I was comfortable with the environment. I researched many prebuilt Linux systems and liked the expandability and price point of the Byte. It arrived in a few days in the US from the UK and it took me minutes, not hours to have everything set up and functional. Excellent quality in the box and the Ubuntu preinstall was a breeze to prepare my user, add apps (Firefox, Chromium, Thunderbird, Brave, LibreOffice), and configure my printer. It automatically sensed my keyboard, mouse, monitor, webcam, speakers, and microphone.

I'm looking forward to purchasing their StarLite tablet and/or StarBook laptop in the near future.

30 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Take a Byte?

Product: 5/5
Byte2 are excellent devices. Reliable and stable. Running two of them now with LTS OS releases. One desktop, one server. With the specific bootloader it runs with no probs.

Helpdesk 5/5: Always nice to have aftercare people who are genuinely approachable and helpful with queries. Glad that I found Star Labs.

9 de outubro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I wanted a small portable system…

I wanted a small portable system coupled with a portable monitor which would fit into carryon luggage.

Main reason was to run Lightworks video editor while on location or away from my office.

The unit with bluetooth phones and mouse /keyboard and added ssd storage.

It was impressive to see how the unit worked with Zorin OS 17 professional, I was pleased at the configurability and stability of the system.

I have been moving away from micro$oft and closed systems for years.

My only complaint was that such a unit wasn't available in the last century when working with a point of purchase information system.

This was hosted on a custom hardware and software (Amiga derived) and contained an mpeg display card offerinf FMV on a television with tuning removed to render a site TV licence unneeded

Each unit was controlled from a single desktop with commands sent to a countrywide network of display units by a radiopager signal.

Back to the BYTE from Starlabs.

I would heartily recomend the system to anyone using Linux. With Zorin OS (other flavours are available) the system is a must look at for much graphics and display operations.

David Liddle
Edinburgh

9 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

FLASE PROMISES

I purchased the Starbook MK VI laptop (AMD) from Star Labs with high expectations, particularly because it was marketed with the promise of coreboot support. However, two years after its release, we are still stuck with only AMI BIOS versions, which feels like a major letdown.

What’s even more frustrating is the developer’s dismissive attitude toward these concerns. Their response to user feedback is unprofessional and reminiscent of childish behavior, as demonstrated in their GitHub issue #65 on their firmware repo. Instead of addressing the issues or providing updates, they seem to ignore valid customer concerns since release.

As a customer, I expected transparency and commitment to their promises, but I have found neither. I regret my purchase and cannot recommend the Starbook laptop until they fulfill their coreboot promise and improve their communication with users.

5 de outubro de 2024
Avaliação não solicitada
logotipo da Star Labs Systems

Resposta da Star Labs Systems

Hi, thanks for your feedback. We wanted to let you know that this is now available. We sincerely apologise for the long wait, but we’ve done our best to deliver the best possible solution.

We really appreciate your patience and understanding throughout this process. If it helps, you can find more information on this link: https://starlabs.systems/blogs/news/coreboot-on-the-amd-starbook-finally

Your feedback regarding our communication is something we take seriously, and to respond we have grown the team to increase the speed and transparency of communications.

Avaliado com 5 de um total de 5 estrelas

Excellent Products & Service

Excellent products for Linux with great service and quick delivery of products in stock. Thank you!

17 de setembro de 2024
Avaliação não solicitada
logotipo da Star Labs Systems

Resposta da Star Labs Systems

Hi Mattew,
Very Glad you had a great experience with us.
Thank you for the kind words and I hope to speak again soon!

Avaliado com 5 de um total de 5 estrelas

I bought a Starlite V

I bought a Starlite V recently - initially I selected the wrong options to receive one immediately. Odin contacted me straight away and cancelled the order so I could re-order correctly - it was then dispatched within a day of ordering and arrived within three working days - super fast!

The device is great fun, a pleasure to play with. (I got the additional keyboard and pen - I would say the keyboard is almost essential, and the pen is fun and works very well; essential if you are into art using apps like Krita). The screen is a great size and the system is very snappy and fast - I now have everything configured to my liking and am very happy... many thanks guys!

5 de agosto de 2024
Avaliação não solicitada
logotipo da Star Labs Systems

Resposta da Star Labs Systems

Hi Phil,
Great to hear your Starlite is up and running to your liking.
I'm glad I was able to help and Thank you for your feedback.

Avaliado com 2 de um total de 5 estrelas

frustrating experience

I believed on it, but frustrating experience.
Good feeling with support, worst experience with the hardware and Linux compatibility.
After 4 years and twice travel on the Labs, (one of them 160 euros of duty taxes for a warranty repair) the laptop MKIV is definitely dead.
No way to fix it.
A four years old computer - around 200 hour of use - is not repairable anymore.
-Linux native but firmwares problems with Linux from the beginning.
First the audio speakers, then the wifi, the battery, last but not least the switch off.
Economic chassis. Look like cheap charger and cables.
Good support, very good, fast and friendly communication but no hardware and too much problems for a native Linux laptop.
It look like I have partecipate to test a beta laptop.
They offer me a downgrade hardware, but new model. No thanks, no tests anymore.

12 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Identification requirements

They won't sell to me unless I provide them some government-issued identification documentation. I've never encountered anything like this before when buying online.

As a privacy advocate, I'm not prepared to provide this, so I guess I'll buy from someone else.

31 de julho de 2024
Avaliação não solicitada
logotipo da Star Labs Systems

Resposta da Star Labs Systems

You're absolutely right; requesting government-issued proofs compromises the privacy we value so highly here at Star Labs. However, when a payment is flagged due to mismatched billing addresses and they're from sources previously reported as fraudulent (possibly due to the use of a VPN), we must to follow strict rules and regulations. Unfortunately, providing proofs is the only way to resolve such issues. As frustrating as it is, we found a way around this by offering three alternative payment methods to circumvent any checks. These are Pay By Invoice, PayPal and CyptoCurrency.

Avaliado com 5 de um total de 5 estrelas

Starlite 5

I've ordered the Starlite 5 and it took quite a bit longer than estimated and anticipated, but I finally have it. This is a niche market, this device while not perfect does work and I do appreciate that companies like Starlabs exist and make an effort to produce alternative hardware. Having said that my biggest wish is that they sped up the production and shipping in any way possible. In the mean while, time will tell how my purchase holds up.

11 de julho de 2024
Avaliação não solicitada
logotipo da Star Labs Systems

Resposta da Star Labs Systems

Thank you for your review! We aren't able to do this without our amazing community and loyal customers like yourself. I recently joined Starlabs and cannot believe how long production takes. As well as engaging our community across all platforms my goal is to dramatically reduce production times. Because of the trust our community instill in us to provide high quality Linux laptops, despite long production times, we are able to keep growing and soon reach a point where we no longer have to wait for production times. Once again thank you.

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