I gave delivery address but it was sent to a shop! Had to then arrange for it to be collected. Tried contacting customer services several times but thats a non-existant option. Mattress ok for the... Ver mais
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Veja o que dizem as avaliações
Absolutely amazing service my kids have been camping on the floor as there mattresses was the wrong size then I reordered and got scammed so dang starlight beds and they got me mattresses ready the sa... Ver mais
A empresa respondeu
Great mattress, looks thinner than the picture but then again it’s probably for illustration purposes only. But still worth the money.
No issues with delivery. Very well packaged. 8 months of use, and turning the Mattress regularly, no sagging or any other issues! Really happy With My purchase! I'll happily purchase from Starlight... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Starlight Beds
Escrito pela empresa
Introducing! Starlight Beds™
Every mattress is made to order, by hand and delivered directly to you
- All mattresses are manufactured in the UK
- No retail mark-up to save you money
- Over 25,000 customer reviews on Amazon
- Rolled and boxed mattresses for easy carrying
- Free UK delivery on all beds and mattresses
Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.
Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.
We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.
We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.
Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video
Informações de contato
Unit 5, Royds Mill, Leeds Road, WF5 9YA, Ossett, Reino Unido
- 01924 600 683
- help@starlightbeds.co.uk
- starlightbeds.co.uk
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 1 mês
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Delivery on time
Delivery on time , and its a good quality mattress
7 de abril de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi Isra,
Thank you for your lovely feedback!
We’re so pleased to hear your delivery arrived on time and that you’re happy with the quality of your mattress, it really means a lot to us.
Kind regards,
Lillia
quality for price is great!
The quality for price is great.The mattress is in my van / camper. Delivered on time courier you used txt me and delivered as informed by courier company. Great service from start to finish. A big thank YOU. I shall pass on your company name to my van/ camper friends....!
8 de abril de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi there,
Thank you so much for such a fantastic review!
We’re absolutely delighted to hear that you’re happy with the quality and that the mattress is working perfectly in your van, that sounds amazing 😊
It’s also great to know the delivery and communication from the courier went smoothly, as we know how important that is. Your kind words truly mean the world to us, and we really appreciate you recommending us to your fellow camper friends. Thank you so much for your support!
Kind regards,
Lillia
Mattresses Ok
Easy to order, delivery on time, mattresses will be ok for short term use.
29 de março de 2026
Resposta da Starlight Beds
Hi Julsey,
Thank you for your detailed feedback!
We’re pleased to hear that ordering was easy and delivery was on time. We’d just like to clarify that we supply the mattress only, so the bunk bed frame and its components would have come from a different supplier.
Kind regards,
Lillia
Excellent service and very quick…
Excellent service and very quick delivery. Item as described and would buy again.
29 de março de 2026
Resposta da Starlight Beds
Hi Menzies,
Thank you for your kind feedback!
We’re so pleased to hear you were happy with the service and quick delivery, and that everything was just as expected.
We’d be delighted to have you shop with us again.
Kind regards,
Lillia
Excellent company
Excellent company. Lovely mattress. Very prompt delivery. Good communication. Highly recommended
5 de março de 2026
Resposta da Starlight Beds
Hi Jane,
Thank you for such a fantastic review!
We’re delighted to hear you’re happy with your mattress and that everything from delivery to communication met your expectations.
Your recommendation really means a lot to us.
Kind regards,
Lillia
Did not deliver to my flat left in…
Did not deliver to my flat left in foyer, l am confined to a wheelchair it was a struggle. The first mattress delivered by Chris was excellent no prob. I'll
24 de março de 2026
Resposta da Starlight Beds
Hi David,
Thank you for your feedback, and we’re really sorry to hear about this experience.
We completely understand how difficult this must have been, especially given your circumstances, and this is certainly not the level of service we aim to provide.
We’re pleased to hear your previous delivery went smoothly.
Thank you again for bringing this to our attention.
Kind regards,
Lillia
Arrived on time great service
Arrived on time great service. Feels comfy and am sure the grandkids will enjoy
1 de abril de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi Stephen,
Thank you for your lovely review!
We’re so pleased to hear everything arrived on time and that you’re happy with the comfort, we hope the grandkids enjoy it just as much!
Kind regards,
Lillia
The bed was unwrapped today
The bed was unwrapped today, one of the feet were very difficult to install and the when we went to put the new headboard on, we were so annoyed to find that there was only one bolt and plastic washer in the bag!!! Not good enough
25 de março de 2026
Resposta da Starlight Beds
HI Nicola,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We’d just like to clarify that we supply the mattress only, so the bed base and fittings would have come from a different supplier.
That said, we completely understand how frustrating this must have been.
If there’s anything relating to the mattress that we can assist you with, please don’t hesitate to get in touch.
We’re always happy to help!
Kind regards,
Lillia
Resposta da Starlight Beds
Hi Gaynor,
Thank you for your kind words!
We’re so pleased to hear you were happy with the service and speedy delivery. It really means a lot to us.
Kind regards,
Lillia
Great mattress
Great mattress, easy to use website. Really quick delivery. So pleased with my delivery
22 de março de 2026
Resposta da Starlight Beds
Hi Jade,
Thank you for such a wonderful review!
We’re over the moon to hear you found everything quick and easy, and that your delivery arrived in no time. It really means a lot to us.
Kind regards,
Lillia
An efficient and customer friendly service
I ordered two mattresses from Starlight. They were delivered extremely quickly in packaging that meant I didn't have bulky mattresses occupying much needed space and I am very pleased with the quality. Good customer service too. Very happy.
1 de abril de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi Lorraine,
Thank you for taking the time to share your experience.
We’re so pleased to hear that your order arrived promptly and that you’re happy with both the quality of the mattresses and the service you received.
Your feedback is greatly appreciated!
Kind regards,
Lillia
It arrived the next day
It arrived the next day, exactly what I ordered, very comfortable.
19 de março de 2026
Resposta da Starlight Beds
Hi Carole,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that your order arrived so quickly and was exactly what you were hoping for. Knowing that you’re finding it so comfortable truly means the world to us.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy many cosy, restful nights ahead.
Kind regards,
Lillia
Affordable pricing and very comfortable mattress.
Affordable pricing, fast delivery very comfy mattress.
19 de fevereiro de 2026
Resposta da Starlight Beds
Hi Karen,
Thank you for your great review! We’re so pleased to hear you’re happy with the price, delivery speed, and comfort of your mattress.
We really appreciate your support and hope you continue to enjoy a great night’s sleep!
Kind regards,
Lillia
Great quality mattress
Great quality mattress! Very quick delivery will definitely recommend them and use them again
1 de março de 2026
Resposta da Starlight Beds
Hi Justina,
Thank you for your great review!
We’re so pleased to hear you’re happy with the quality of your mattress and that the quick delivery made a difference. It means a lot to us that you’d recommend us and plan to shop with us again.
If there’s anything we can do to make your experience a 5-star one, please don’t hesitate to let us know. We’d love to hear your feedback.
Thanks again for choosing us!
Kind regards,
Lillia
Fast delivery an the quality of product…
Fast delivery an the quality of product was brilliant
15 de março de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi Shakila,
Thank you for your kind feedback!
We’re really pleased to hear that you were happy with both the fast delivery and the quality of your product. That’s exactly what we strive for.
Thanks again for choosing us, we hope you enjoy it!
Kind regards,
Lillia
Quality bed and next day delivery was…
Quality bed and next day delivery was very good surprise
28 de fevereiro de 2026
Resposta da Starlight Beds
Hi Michael,
Thank you for your great review!
We’re delighted to hear you’re happy with the quality of your bed, and that the next day delivery was a pleasant surprise. We always aim to deliver both great products and fast service.
Thanks again for choosing us, we hope you enjoy many comfortable nights ahead!
Kind regards,
Lillia
Great value, great service.
This is the second time I’ve used Starlight in the last few months.
Needed two more single mattresses as the grandson wanted a bunk bed at home.
Somehow ordered the wrong size but contacted them first thing next day to try to amend the order.
I was too late as it had been processed overnight but was told that they would cancel the order and process a refund and I could just raise another order.
This was all done with no fuss and the refund was back in my account before the second order was charged.
The replacement order was still delivered next day.
Great value mattresses and first class customer service.
Highly recommended.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi George,
Thank you so much for your kind words!
We’re really glad we could get everything sorted quickly for you, even with the mix-up on the order. Our team always aims to make things as smooth and stress-free as possible, so it’s great to hear that the refund and replacement order were handled to your satisfaction.
We hope your grandson is enjoying his new bunk bed setup!
Thanks again for your continued support and recommendation, it truly means a lot to us.
Kind regards,
Lillia
Feb 2026 - Single bed mattress ordered
I ordered a single bed mattress from Starlight Beds. It was delivered to me reliably and promptly within a few days. I was able to specify the delivery date to suit me, which was very convenient. The mattress was good quality, as I had expected. I would definitely purchase from Starlight Beds again .
13 de fevereiro de 2026
Resposta da Starlight Beds
Hi,
Thank you so much for your lovely review!
We’re so pleased to hear that your mattress was delivered promptly and that being able to choose a delivery date made things more convenient for you. It’s great to know the quality met your expectations too.
We truly appreciate your kind words and your support, and we look forward to helping you again in the future!
Kind regards,
Lillia
Great price great product and speedy…
Great price great product and speedy delivery. Thank you
16 de fevereiro de 2026
Resposta da Starlight Beds
Hi Su,
Thank you for your great review.
We’re so pleased to hear you were happy with the price, the product, and the speedy delivery. That combination is exactly what we aim to deliver every time.
We really appreciate your support, thank you for choosing us.
Kind regards,
Becky
Execellent mattress and swift delivery
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hello,
Thank you for the five-star review! We’re glad to hear that the mattress and delivery meet your expectations! We’ll make sure that the praise is passed over so that we continue to meet and surpass these expectations going forwards.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
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