The style and color a nice, but the cashmere quality is thin, the sizing runs small, and the product is noticeably cheaper than sweater vests I’ve purchased from you in the past. And…the product labe... Ver mais
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Veja o que dizem as avaliações
Excellent response when I had an issue with an order: truly above and beyond. We are very satisfied...
Just gave my wife the ribbed crewneck as a birthday gift, she loves the color, fit, and feel. Good experience online while ordering and delivered on schedule. The brand does a nice job stating their v... Ver mais
Ordered a gift for a baby shower. Tried to correct a mistake in delivery address minutes after placing the order via the chat. Got "Our agents are not available right now. Please leave a message and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
State Cashmere is a digital native collection of modern cashmere essentials. Our vision is to reinvigorate the traditional posh and preppy cashmere category with a new sense of creativity and excitement and open our senses to the pure power of cashmere. Our cashmere comes straight from rugged Inner Mongolia where the cold climate produces the softest cashmere. Because we work directly with shepherds, you get pure cashmere and shepherds keep more profit. Happy goats, ethically raised. 100% cashmere women's and men's apparel, accessories, and home blankets.
Informações de contato
Avenue of the Americas 1177, 10036, New York, Estados Unidos
- support@statecashmere.com
- statecashmere.com
3,8
Muito Bom
532 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent response when I had an issue…
Excellent response when I had an issue with an order: truly above and beyond. We are very satisfied...
3 de março de 2026
Change in quality
The style and color a nice, but the cashmere quality is thin, the sizing runs small, and the product is noticeably cheaper than sweater vests I’ve purchased from you in the past. And…the product label isn’t magenta anymore!
20 de fevereiro de 2026
The quality of the sweater is excellent…
The quality of the sweater is excellent and it arrived quickly
12 de fevereiro de 2026
Didn’t respond to 3 e-mails to return/lexchange an expensive order.
Didn’t respond to 3 e-mails. Unbelievable.
2 de fevereiro de 2026
I ordered mock neck and V neck and they…
I ordered mock neck and V neck and they sent only the mock neck one. I sent them email and they didn't respond
27 de janeiro de 2026
The cashmere sweater I purchased will be worn by my daughter for years to come.
The cashmere sweater I purchased will be a gift for my daughter. I know she will love it. The fabric is so soft. The sweater is so well made she will be happy with it for years to come.
Thank you
1 de dezembro de 2025
The quality of the product is great
The quality of the product is great! Would recommend anytime
18 de novembro de 2025
if you want a true navy blue know that the navy blue is a muchmuch brighter blue not a deep navy
very good quality and good delivery
11 de novembro de 2025
Love the sweaters
Love the sweaters. Good color choices. I had trouble with the sizing but wqs able
To easily exchange for a different size.
3 de novembro de 2025
I forgot the delivery address
I forgot the delivery address. I sent an email and they quickly corrected to get it to the proper address fast vthank you b
22 de setembro de 2025
Very nice quality at a very reasonable…
Very nice quality at a very reasonable price
28 de agosto de 2025
Resposta da State Cashmere
Thank you for your feedback, David! We’re so glad you’re enjoying your cashmere. Please don’t hesitate to reach out if there’s anything we can help with.
WEll-made and of good quality cashmere
The two sweaters I bought are well-made and of good quality. They also fit well. I'll be looking for other items at State Cashmere.
Gayle
9 de agosto de 2025
Resposta da State Cashmere
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying the fit and quality of your sweaters. Please don’t hesitate to reach out if you ever have any questions about styling or fit—we’re always happy to help.
Absolute nightmare of a company!
Absolute nightmare of a company!
The worst experience I’ve ever had with an online store. Not only did it take about a month to actually get my order, the customer service is atrocious! I sent them many emails trying to get answers about where my order was and when it would ship. At first, I got nothing, not even an automated reply saying they had gotten my email, but then I got exactly 1 email, saying that it is possible that my item was on back order but that it would be shipped soon. When I replied to get a more specific answer, I got nothing back. When I tell you I’ve had better buying experiences ordering from SHEIN, I wish I was exaggerating. To top it all off, the sweater is the worst sweater I’ve ever purchased, and I lived in Alaska for 6 years, so I’ve bought a TON of sweaters. I don’t know who they have testing the softness of their cashmere, but they must be wearing gloves, because this is THE scratchiest sweater I’ve ever tried on. The return process is even worse! You have to email the same address that’s used for customer service and wait for them to approve the request AND they have the audacity to charge you for it. No way in hell! This was supposed to be a nice splurge on myself, and I am beyond livid that this is the outcome. Do not buy from this company EVER!!
8 de agosto de 2025
Resposta da State Cashmere
We sincerely apologize for the frustration you experienced with your order and the return process. Normally, items are shipped within 2–3 business days. Unfortunately, this order was on backorder, and we had to wait for it to be fully processed and received by our warehouse before it could be packaged and shipped. We recognize this caused a delay, and we are actively working to fix this in our system so that all stock shown as available is truly ready to ship, helping us remain within our intended shipping timeframe. We apologize for the inconvenience this caused.
Regarding your return, we understand the difficulty caused by emailing back and forth. A full refund was already issued to your original payment method, and a refund confirmation email was sent. Depending on your bank, it can sometimes take a few business days for the refund to appear. If you haven’t received the funds or cannot locate the confirmation email, please let us know, and we can resend it directly.
We also appreciate your feedback about the return label process. We are exploring an automated solution to generate return labels directly, which will help avoid issues like emails being lost in spam or junk folders.
Ordered Navy Blue
Ordered Navy Blue
Have years ago
What I received was not Navy Blue
But marked as such
Was more green/blue than Navy
Have requested Return Label
None received to date
2 de agosto de 2025
Resposta da State Cashmere
Thank you for your continued support over the years and for your repeated purchases of our V-Neck Basic Sweater in Navy Blue. We’re very sorry to hear about the color issue with your recent order and your difficulty receiving the return label.
The return label with instructions was previously sent automatically by our system, and sometimes these emails can end up in spam or junk folders. To ensure you have it, we’ve resent the same label. If you’re still having trouble opening or viewing it, please let us know, and we can send the PDF file of the return label directly to you.
We also appreciate your feedback regarding the color. This has been passed along to our supplier for all new production, and we perform checks for color conformity during our quality control process to help prevent issues like this in the future.
If you have any other questions or concerns about fit, color, or style of any products, please don’t hesitate to reach out.
Theft
Made my purchase 3 weeks ago and have had no updates on it at all, my purchase hasn’t even been packed yet. I have reached out to customer service 4 via email, since that’s my only option, and absolutely no response. Not even an automated one. At this point the company stole my money.
18 de julho de 2025
Avaliação não solicitada
Resposta da State Cashmere
We’re very sorry for the frustration you’ve experienced and completely understand how upsetting this situation must have been. At the time of your order, we had indicated that the item was backordered, which unfortunately meant it could not be shipped within our usual 3–5 business day timeframe. We know this is not the experience you expected, and we sincerely apologize for the delay.
Please know that we are actively working to improve our system so this does not happen in the future. For example, orders that are out of stock should be clearly displayed as such, and all available stock should be ready to ship immediately. Your feedback is invaluable as we continue to make these improvements and ensure a smoother experience for our customers.
Nobody is responding to my emails
Nobody is responding to my emails. I am trying to return an item and I have sent at 5 emails resetting a return. NO ONE had reached out to me. I'm so frustrated !!! Please help me figure this out or at least number for me to call.
28 de maio de 2025
Resposta da State Cashmere
We’re very sorry to hear about the frustration you experienced trying to reach us. We want to reassure you that your return was processed and a full refund was issued back to your original payment method a few weeks ago, shortly after we received the item. A refund confirmation email was also sent at that time.
Since we didn’t hear back after that, we assumed the refund had been received without issue. If you have not yet seen the funds reflected or did not receive the confirmation email, please let us know right away so we can resend the details and ensure everything has gone through correctly.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Beautiful soft socks
Nice feel, especially since they are without ribbing or cables. A little long, but I can fold them over at the top because there is very little elastic there. It says 100% cashmere, but that doesn't allow for the elastic, and I've never seen cashmere socks that don't have some nylon in them. I'll have to see how they wear. The price is quite competitive.
21 de maio de 2025
Resposta da State Cashmere
Thank you for your thoughtful review! We’re so glad to hear you’re enjoying the softness and feel of the socks. You’re right that while the yarn is 100% cashmere, a small amount of elastic is added at the cuff to provide stretch and hold. We’ll make sure to clarify this more clearly in our product details. We appreciate your point about length as well, and will take that into consideration for future production.
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