I had a comfy cabin on the night crossing from Liverpool to Belfast and arrived refreshed in the morning. The only suggestion I would like to make is for guest services to be clearer about the bus... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
After booking the wrong crossings, was impressed with Stena staff who moved my bookings & even managed to get me a cabin for our overnight sail home. Staff in customer services, lounge, shop & bar... Ver mais
A empresa respondeu
Honestly, I & my son are positively surprised with Stena Line excellent service, personnel, environment, cleanliness, safety, Speedy & products prices. It was our first time & we are very satisfied.... Ver mais
A empresa respondeu
Sick of airport queues? Go for a Stena Harwich to Hoek van Holland break and breeze into Europe. Queues are non-existant; staff are friendly and it's a stress-free way to travel. Highly recommended.Ca... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Stena Line International
Escrito pela empresa
At Stena Line, we’re all about making travel by sea smooth, reliable, and enjoyable. For over 60 years, we’ve been connecting people, cultures, and destinations across Europe — safely and sustainably.
From weekend breaks to business travel, our ferries offer everything you need for a pleasant journey: comfortable cabins, great food, and plenty of onboard entertainment. Families, couples, and solo travellers are all welcome — even your pets have their own space to relax. Our goal is to make every trip feel easy from start to finish.
Our European routes include
- UK – Ireland
- UK – Netherlands
- Sweden – Denmark
- Sweden – Germany
- Sweden – Poland
- Latvia – Sweden
- Poland – Denmark
About Stena Line
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. We’re proud to offer one of the most extensive route networks on the continent, combining modern ferries, excellent service, and a focus on sustainability.
Plan your next journey
Visit www.stenaline.com to explore routes, find offers, and book your next trip.
Informações de contato
Reino Unido
- stenalinetravel.com
4,4
Excelente
257 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Traveling to Gothenberg...
What made the experience particularly good was the stark contrast of attempting to get somewhere first by plane (Lufthansa strike) and then by a succession of cancelled and delayed trains (Deutsche Bahn) compared to the relaxed and compeltely hasslle free trip from Kiel to Gothenburg. Relaxing from beginning to end and a great way to recover!
18 de abril de 2026
Resposta de Stena Line International
Thank you for your 5- star review.
We’re delighted to hear that your trip from Kiel to Gothenburg was relaxed and completely hassle‑free, especially after the disruption you experienced with other modes of transport.
It’s great to know the crossing provided a calm and comfortable way to unwind, and we truly appreciate you taking the time to share your experience. We hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Onboarding process was very long
Onboarding process was very long. I had to pay 90 euro because of a roof top tent.
But worse was the fact that the lady in the information counter on board could hardly speak English. So I had booked a dinner at the all inclusive restaurant but was sent to truckers where there was no wine or nothing because she didn’t understand English properly.
17 de abril de 2026
Resposta de Stena Line International
Thank you for your review.
We’re sorry to hear that the boarding process took longer than expected and that the additional charge for your rooftop tent added to the frustration.
We’re particularly concerned about your experience on board when trying to access the restaurant you had booked. Being directed to the wrong dining area due to a misunderstanding is disappointing, and we apologise that this affected your meal and overall experience.
This is not the level of service we aim to provide.
Your comments have been noted and will be shared with the relevant teams for review.
Regards
Hayley
Stena Line
The possibility to pick-nick and nap…
The possibility to pick-nick and nap without booking a cabin.
14 de abril de 2026
Resposta de Stena Line International
Thank you for your 5 - star review.
We’re pleased to hear that you enjoyed the flexibility of being able to relax, picnic, and rest onboard without needing to book a cabin. We appreciate you taking the time to share what made your crossing enjoyable.
Regards
Hayley
Stena Line
I had a comfy cabin on the night…
I had a comfy cabin on the night crossing from Liverpool to Belfast and arrived refreshed in the morning.
The only suggestion I would like to make is for guest services to be clearer about the bus into Belfast City centre. There is a "Bus Stop" right outside the terminal building but the Number 96 bus picks up at the TRANSLINK sign on the main road, around the corner! This could be made clearer, perhaps with a small map.
15 de abril de 2026
Resposta de Stena Line International
Thank you for your 5- star review.
We’re delighted to hear that you enjoyed a comfortable cabin on the Liverpool–Belfast night crossing and arrived feeling refreshed.
We also appreciate your helpful suggestion regarding clearer information about the bus to Belfast city centre. You’re right that this could be made more obvious, and your idea of clearer guidance or a small map will be shared with the relevant teams to help improve the arrival experience for future customers.
Regards
Hayley
Stena Line
Everything good except the very loud…
Everything good except the very loud announcements in the cabins
17 de abril de 2026
Resposta de Stena Line International
Good afternoon,
Thank you for your review. We’re pleased to hear everything else went well, and we’re sorry that the in‑cabin announcements were louder than expected. While announcements are in place for safety as well as information, we appreciate your comments and have shared them with our team. We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Resposta de Stena Line International
Good afternoon,
Thank you for your 5 star review. We’re pleased to hear you found our team friendly and helpful. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Having arrived far to early for my…
Having arrived far to early for my crossing I found that there was a freight ship ready to load- I was called over by gate staff and seemlessly rebooked - great service all around
17 de abril de 2026
Resposta de Stena Line International
Good afternoon,
Thank you for your 5 star review. We’re delighted to hear our gate team were able to rebook you seamlessly and provide great service. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
The food was dog shit
15 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for sharing your review.
We are sorry to hear that the food did not meet your expectations on this occasion. This is certainly not the experience we aim to provide, and we appreciate you taking the time to let us know. Your comments have been shared with our team.
If you would like to discuss this further, please contact our customer service team via the contact form on our website at stenalinetravel.com/contactform
We hope to welcome you back onboard in the future for an improved experience.
Regards
Dave
Stena Line
Well run and well organised ferry crossing
Well run and well organised ferry crossing. Efficient and friendly, reliable and enjoyable. Very nice ship, well appointed and excellent facilities. Very helpful, friendly staff. Overall good value and a great experience.
16 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for leaving us a 5 star review. We’re delighted to hear you enjoyed an efficient, well‑organised crossing and found our ship, facilities and crew to such a high standard. It’s great to know you felt it was good value and a positive experience overall, and we hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Stennaline is a very reliable service…
Stennaline is a very reliable service that never disappoints.
16 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for your 5 star review. We’re delighted to hear your experience travelling over with us. Your continued trust means a great deal to us, and we look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Sick of airport queues - Stena has the solution
Sick of airport queues? Go for a Stena Harwich to Hoek van Holland break and breeze into Europe. Queues are non-existant; staff are friendly and it's a stress-free way to travel. Highly recommended.Cabins are great; Stena Plus is amazing. It's part of your holiday. Combined with an InterRail pass (discounts available for having an InterRail pass), it's fabulous.
16 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for your review and recommendation. We’re delighted you enjoyed a smooth, stress‑free journey and that Stena Plus and the cabins made your trip even better. It’s wonderful to hear we could be part of your holiday, and we hope to welcome you onboard again soon.
Regards
Dave
Stena Line
An incredibly helpful and friendly crew
The crew were incredibly helpful and friendly and made a great journey even better with exceptional service- from the online booking process to the boarding and disembarkation, the entire experience was seamless and made our trip stress free.
13 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for sharing your 5 star review. We’re delighted to hear that our crew and the seamless journey made your trip stress‑free from start to finish. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
viskas gerai
15 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for your 5 star review.
We are delighted to hear that everything was fine travelling over with us and we look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
After booking the wrong crossings
After booking the wrong crossings, was impressed with Stena staff who moved my bookings & even managed to get me a cabin for our overnight sail home.
Staff in customer services, lounge, shop & bar all really friendly & helpful.
Facilities on-board are first class!
14 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for sharing your 5 star review. We’re delighted to hear our team was able to help adjust your bookings and secure a cabin for your overnight crossing. It’s great to know you found our Customer Service, lounge, shop and bar teams friendly and helpful, and that you enjoyed the onboard facilities. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Resposta de Stena Line International
Good morning,
Thank you for your 5 star review. We are delighted to hear that you had a perfect crossing and look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Easy booking process
Easy booking process. Very easy to navigate from arriving at the port to onboarding. Very helpful and friendly staff.
13 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for sharing your 5 star review with us. We’re delighted to hear that you found the booking process straightforward and navigation from the port to boarding easy. It’s also great to know our staff were helpful and friendly throughout your journey. We look forward to welcoming you onboard again in the future.
Regards
Dave
Stena Line
Super staff comfort and reasonable…
Super staff comfort and reasonable pricing on board
13 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for your 5 star review. We’re really pleased to hear you enjoyed the comfort on board and found our pricing reasonable. It’s especially great to know our staff made a positive impression on your journey. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
I had mistakenly booked the stranraer-…
I had mistakenly booked the stranraer- belfast-stranraer trip tge wrong way round. On arrival, the woman at check in ensured we were on the ferry, and the booking changed. On the ferry, the woman who was checking people in to the pet lounge was so helpful! Ypur staff went over and above for us. 👍🏽
3 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you so much for sharing your 5 star review. We’re delighted to hear that our check‑in colleague was able to resolve the booking issue for you and ensure you could travel as planned. It’s also lovely to know that our pet lounge team made such a positive impression.
Providing helpful, supportive service when it’s most needed is something we take great pride in, and we’re really pleased our staff went above and beyond for you. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Food was like institutional food.
Food was like institutional food.
Cabin was really noice.
9 de abril de 2026
Resposta de Stena Line International
Good morning,
Thank you for your review. We’re pleased to hear that you found the cabin really nice, but we’re sorry to learn that the food did not meet your expectations. Your comments regarding onboard catering have been shared with our team.
We hope to welcome you back onboard in the future for an improved experience.
Regards
Dave
Stena Line
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.