Stitchandbond Avaliações 17

HORRENDOUS! My partner is black and they stitched him in white thread, completely unusable as a present and all I was offered was a 6% refund or return to china at my own expense. Left without Father’s Day gift at short notice and appalled that mis representing my partners skin colour left me paying the price. Awful company

Wish I would have read these reviews before I placed an order. My experience with this company has been a nightmare and similar to many of these other reviews. They’re marketing a product and quality that is near opposite what you receive as your order. The first sweatshirt sent had multiple embroidery issues (loose threads, loops sticking out, thick printing) and it didn’t align at all with the quality advertised. I reached out to customer service and after some back and forth during which I refused to be charged additional for a replacement they agreed to make a replacement at no cost (I should have known better). The replacement was just as bad, if not worse than the original and when I reached out to customer service about this one they told me they could offer a replacement only if I paid to return TO CHINA. It would cost more than the sweatshirt…terrible, terrible, terrible execution and false advertising.

I felt like this was a scam. The hat that came did not look like the hat that was advertised. The lettering was smaller and the picture that they embroidered barely resembled the picture I sent. The videos and pictures make it look like the products are nice quality and that the embroidery is going to look just like the picture. Not true. The hat color also looked like it was going to be a washed black hat but it came as a solid black color. I would never ever order from here again. Especially for the price. I was very disappointed.

Absolutely poor quality product! Do not waste your money, you are better off buying a hoodie or Tshirt and taking it to a local embroidery. I ordered a full colour embroidery, they maintain I ordered a silhouette which I know for a fact I didnt, even shared with them the link I used, they then said I should have selected full colour however there is no opiton for that. If the quality was way better, I might have been satisfied with the silhouette but the embroidery outline is way thinner than advertised, way smaller and the stitching is inconsistent in thickness. The images outline look nothing like the photos I supplied and in one image the stitching is coming lose at the centre. They have told me to return it to China at my own expense! Absolute waste of money and really poor quality and customer service.

The “PAPA” was way smaller on the sweatshirt than shown online. Which then made the pictures smaller and not as easy to make out. At least the names were spelled right on the sleeve. The font looked thinner than it appears online. But otherwise, it will do. Arrived in a satisfactory amount of time. Definitely disappointed, but not surprised. It’s like taking your chances with Temu. lol.

Designed for all-day comfort, from lounging indoors to casual outings.

Perfect gift for Father's Day. Dad was blown away by the custom portrait and hasn't taken it off since.

Very disappointed and wish I’d checked Trust Pilot before I ordered. The T-Shirt I ordered arrived all screwed up in a bag. The pictures aren’t in the order that I asked them to be in and the stitch work looks very basic and not like the pictures advertised. Shipping was fast considering it came from China but I wouldn’t have ordered this product if I’d known it was made there. They are very overpriced for something so basic, which obviously takes seconds to do and is thrown in a bag with no care whatsoever.

Do not order from this company, I placed an order, it states delivered. It has not been delivered, I have a ring doorbell. I have reached out to the company through the chat option and told I am speaking to a real agent but the copied and pasted response tells me its AI being used. I then emailed as I was told to, to have the same response. I have attached screenshots of their refund policy stating if ' stolen or missing packed, if reported within 15 days are eligible for a refund' they are telling me this is incorrect and they understand why i find this information misleading. I dont find it misleading. It clearly states it on their email, that they have sent me. Refusing to refund me for an order that has never reached me. Absolutely disgusting service.

Please don’t use this company!
The items sent do not match the quality they show online. I was so disappointed when my order came it looked like a child had made it. They don’t offer refunds unless you send it back to china at your own expense only 30% I was offered refunded. It’s poor quality, poor stitch work, poor sarcastic replies from people that work there. I honestly can’t explain how disappointed I am I was so excited to give this to my husband for his first Father’s Day. Being a new mum on maternity pay to not even get a full refund for the shoddy work is disgusting. They are taking advantage. No wonder they had a half price deal on for Father’s Day.
I do believe the good reviews on here are fake. If you look closer on instagram none of the photos have likes I think the followers are fake. The reviews on the website definitely are. Please don’t use this company unless you’re happy to give your money away.

Fits true to size, washes well, and the embroidery stays intact even after multiple washes. Impressed with the durability.

Nope. What you get is not what you will expect. Embroidery is twice smaller than on advertisement video. Colors on the garment are very dark, so overall doesn’t look that pretty as on the advertisement. Delivery was relatively fast though.

This is ridiculous, order a month ago and it’s still not been shipped. They lost my customisation details and blamed me for not putting them in when I ordered but then they admitted it was their error due to the website being busy. Then was repeatedly told across multiple emails that it would be shipped within 24 hours. Still, nothing has been shipped. I get offered a 10% refund when I receive the goods. If I ever receive them ! Go somewhere else, find a different company because this one has done nothing but mess me about

I ordered two shirts: one for me and one for my sister. Both portraits turned out flawless, and we love how personal they feel.

The hoodie material is cozy and durable. No loose threads, no cheap feel - this is premium quality all the way.

I was nervous about photo embroidery, but it came out perfect. Stitching is tight, colors are true, and the fit is exactly as described. Great buy.

This custom embroidered portrait sweatshirt is amazing. The photo detail is so crisp, and the fabric feels buttery soft. Dad wears it every weekend and gets compliments nonstop.