Stonebridge Residential Sales & Lettings Avaliações 

62
•
O TrustScore é 4.5 de um total de 5

4,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We had an absolutely perfect experience with Mahira and Shazu’s team at Stonebridge Estate. They were incredibly professional, helpful, friendly, and attentive throughout. Everything was handled brill... Ver mais

Avaliado com 5 de um total de 5 estrelas

Jamie at Stoneridge in Frinton On Sea was helpful, polite and attentive on our first enquires to purchase a house with them. After the offer was made we were than passed to a dedicated person Sally,... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've just sold my 3 bedroom house in manor park with Stonebridge. They were one of the top estate agent for E12 area as recommend by Get Agent. I'm so glad to have chosen them to sell my house. They... Ver mais

Avaliado com 5 de um total de 5 estrelas

Stonebridge Estates are unlike many other estate agents, I have used in the past from the initial stage of viewing till the completion of the sale. They have kept me well informed at each stage. Shazu... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretores de Imóveis

Escrito pela empresa

Stonebridge Residential Sales & Lettings is independently owned and operated by three lifelong East London locals who grew up together—and built a strong, experienced team around them. Because it’s our business, we remain fully involved on the front line, working in the office Monday to Saturday. Alongside our dedicated staff, we handle everything from valuations and sales progression to property management and marketing, bringing years of combined experience to every stage of the process.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(62)

12 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Perfect Experience with Mahira, Shazu & the Team

We had an absolutely perfect experience with Mahira and Shazu’s team at Stonebridge Estate. They were incredibly professional, helpful, friendly, and attentive throughout. Everything was handled brilliantly, and we couldn’t have asked for better service. A huge thank you to the whole team for making everything so smooth and enjoyable. Highly recommended!

1 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

polite and friendly service

Jamie at Stoneridge in Frinton On Sea was helpful, polite and attentive on our first enquires to purchase a house with them. After the offer was made we were than passed to a dedicated person Sally, who again was very attentive to all our emails and questions. Highly recommend the agency for your house sale/purchase. thank you

14 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stonebridge sold my house


I've just sold my 3 bedroom house in manor park with Stonebridge. They were one of the top estate agent for E12 area as recommend by Get Agent. I'm so glad to have chosen them to sell my house. They offered the best fees out of other agents I considered. Their valuation of the property was very realistic which result in many asking price offers. The sales lead for my property was Fahim. A very attentive, polite and professional guy. He did an excellent job in vetting the potential buyers and provide the best options to me. He was very active on keeping me updated and provided feedbacks. Also, shout-out to Shaz for overseeing the whole process and making sure evrything is inline for a smooth completion.

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a fantastic team…

What a fantastic team from the moment Fahim came to give a valuation of the property to the final conclusion of sale of property the team were so patient professional and supportive I recommend anyone selling their property to really consider selling with this team

13 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding service throughout

Outstanding service throughout our property purchase. We would like to thank Mr.Afzal, Mr.Shazu khan and the admin team.They were proactive, communicative, and genuinely committed to helping us complete the transaction successfully. We always felt informed and supported, and we would not hesitate to recommend them to others. Thank you Stonebridge.

19 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Team That Wouldn’t Let Our Move Fall Apart

First of all, a sincere apology for how late this review is. It’s incredibly overdue, but after everything Stonebridge London did for us during our move from London to Manchester, I wanted to take the time to properly acknowledge the team.

Moving house is stressful enough, but being part of a long and complicated chain can make it feel almost impossible at times. There were several moments during our process where it genuinely felt like the entire chain might fall apart. The reason it didn’t is largely down to the relentless effort and dedication from the team at Stonebridge London.

Samim, in particular, was absolutely phenomenal throughout the entire process. It’s rare to come across someone who takes such complete ownership of a situation and refuses to let things stall. When communication slowed between parties in the chain, Samim was already chasing it. When things started to look uncertain, she stepped in, pushed things forward, and kept everyone aligned. Her persistence, professionalism, and genuine care made an enormous difference. At times it honestly felt like she was the driving force holding the entire chain together when things could easily have fallen apart.

What stood out most was how proactive she was. Samim wasn’t just waiting for updates — she was actively calling other estate agents, chasing conveyancers, and making sure nothing slipped through the cracks. That level of involvement and accountability is something you rarely see, and it gave us huge confidence during what could have been an incredibly stressful process.

Shaz was also fantastic — always helpful, reassuring, and ready to step in when needed. He brought a calm and supportive presence whenever things felt tense, which made a real difference during the more uncertain stages.

Mittul and Faheem were both great as well, helping coordinate things behind the scenes and ensuring the process kept progressing. The teamwork across the office was obvious, and it really showed in how much effort everyone put into keeping things moving despite the complexity of the chain.

In the end, thanks to their persistence and hard work — and especially Samim’s relentless drive to keep things moving — the entire chain held together and we were able to successfully complete our move from London to Manchester.

If you want an estate agent who genuinely goes above and beyond, who will chase things down instead of waiting around, and who truly cares about getting your move across the finish line, Stonebridge London is an absolute no‑brainer.

A huge thank you again to the whole team — and especially to Samim for going the extra mile at every stage. Samim, if you ever pop down Manchester, do come and see us!

30 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend Stonebridge

Highly recommend Stonebridge. Shazu and the team provided top-tier service from start to finish. They were organized, helpful, and very responsive whenever I needed assistance. If you want a stress-free experience, these are the people to talk to.

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We sold our 5 bed property in East Ham…

We sold our 5 bed property in East Ham with Stonebridge and the whole experience was great from start to finish. They were all lovely, went above and beyond to get the sale through as quickly as possible, were communicative throughout the process and chased up solicitors to make sure everything happened when it needed to. Definitely recommend for a personable, professional service - not your run of the mill estate agents.

25 de novembro de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

'Not your run of the mill estate agents' love it!
Thank you so much. We all wish you and the family all the best for the future

Avaliado com 5 de um total de 5 estrelas

I recently had a valuation carried out…

I recently had a valuation carried out by Stonebridge, and I was very pleased with the service. Shazu Khan was punctual, knowledgeable, and explained the valuation clearly. The visit was professional and informative, and I would highly recommend them to others considering selling.

24 de novembro de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

Thank you for taking the time to share your experience. We're delighted to hear that Shazu provided a punctual, knowledgeable, and clear valuation service. It’s great to know the visit felt professional and informative—that’s exactly the standard we aim for.

We truly appreciate your recommendation, and if you ever need any further advice or support, we’re always here to help.

Avaliado com 5 de um total de 5 estrelas

Absolutely Amazing

Afzal was absolutely fantastic in selling my house. From start to finish, he was professional, reliable, and kept me updated throughout the entire process. His knowledge, communication, and dedication made everything smooth and stress-free. He consistently went above and beyond to ensure the sale progressed quickly and efficiently.

I’m genuinely impressed with his service and would highly recommend Afzal to anyone looking to sell their home. A true 5-star experience!

5 de dezembro de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

Thank you so much for this amazing feedback. We’re thrilled to hear that Afzal provided such a smooth and stress-free experience while selling your home. His dedication, clear communication, and commitment to going the extra mile are things we’re incredibly proud of, and it’s wonderful to see that reflected in your experience.

We truly appreciate your recommendation and your trust in us. Wishing you all the very best for the future—if you ever need any further assistance, we’re always here to help.

Avaliado com 5 de um total de 5 estrelas

Stonebridge was fantastic!…

Stonebridge was fantastic all the way through, supporting us every step of the way with the sales of our property. Mitul was particularly helpful and always approachable, friendly but very professional. We would highly recommend Stonebridge!

9 de novembro de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

Thank you for taking the time to share such positive feedback. We’re committed to delivering a seamless, end-to-end sales journey, and it’s excellent to hear that the experience landed exactly as intended.

Mitul will be pleased to know his proactive and professional approach added real value throughout the process. As a team, we strive to stay approachable, solutions-focused, and commercially sharp at every stage, so your comments truly resonate.

We appreciate the recommendation and remain on hand should you need any further support in the future.

Avaliado com 2 de um total de 5 estrelas

A wasted few months

Initially was impressed with the enthusiasm to sell our property and the promises of a team that is small but motivated so listed to sell with Stonebridge. Was guided by the agent on price which seemed a fair asking price. However, once we signed the contract the communication and professional service pretty much stopped.

There was confusion about having our property photos taken resulting in us taking time off work to have the photos done on the date agreed on the phone, but then to be told on the day that they were too busy (via a message with a laughing face emoji) after I contacted them to ask where they were. This should have been a clear red flag to me.

We were listed for 12 weeks and had no viewings during this time. I received 2 calls during those 12 weeks but no feedback could be given about why we had no viewings. When I suggested we consider dropping the price on the 2nd phone call, the agent asked for 10 mins to consider the price drop before calling me back, but the return phone call never happened.
Excuses such as people in the office being away for various reasons, or 'not wanting to bother me' were given to explain why they had been too busy to call during the 12 weeks.

I was so disappointed after listing with Stonebridge on a promise of a more personal service with clear communication, and an initial enthusiasm to sell our property. A wasted few months.

26 de outubro de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

I’d like to highlight that Stonebridge consistently delivers a high-quality service, reflected in the fact that 93% of our reviews are 5-star. We maintain active communication with our vendors, ensuring they are regularly updated on progress, strategy, and market feedback.

This particular property arrived with us after being listed elsewhere for over a year without success, which naturally presented inherited challenges. Within the short period it was with Stonebridge, market conditions for flats were volatile, and overall buyer engagement across the sector was limited.

I reached out to Jessica directly at the time to acknowledge the communication concerns, and that dialogue was received positively and with appreciation. It’s clear, however, that some elements of the situation were interpreted differently by the vendor, and I recognise that I could have been more transparent early on about the realities of the market and the property’s position within it.

My intention throughout was to be considerate and supportive, particularly as Jessica had just welcomed a new baby. That empathy may not have translated as intended, but it was offered sincerely.

At Stonebridge, our ethos is to go above and beyond for our clients, and where outcomes fall short of expectations, we take ownership and address it constructively. While we regret that Jessica felt disappointed, we genuinely wish her and her family the very best going forward.

Samim

Avaliado com 5 de um total de 5 estrelas

Stonebridge - highly recommended

Afzal Ahmed and Shazu were very professional and efficient in dealing with purchase of a property. It took some extra time on my part but they were patient and understanding. I recommend anyone to use their excellent service.

4 de setembro de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

Thank you so much for your kind words. We’re delighted to hear that Afzal and Shazu were able to support you throughout your purchase. We understand that these things can sometimes take a little extra time, and we’re glad their patience and guidance made the process easier for you. We truly appreciate your recommendation and wish you all the best in your new property. If you ever need anything in the future, we’re always here to help.

Avaliado com 5 de um total de 5 estrelas

The team at Ashtree Park

The team at Ashtree Park, Barnard Castle have been amazing from start to finish. They have been so friendly and welcoming and made us feel at home straight away with the most fabulous of welcome packages. We had a few snagging issues (but all minor) and the team couldn’t be any more helpful and kind in putting them right promptly, they really couldn’t help enough. They have brilliant with our dog fussing her to bits each time they have passed. Will miss the team when they have finished and moved on.

2 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent and speedy service

Mitul and the rest of his team have provided an excellent service throughout the process of selling our house. The staff is extremely helpful, communications were always up to date and the entire sales process was handled very efficiently. We would definitely recommend Stonebridge to others.

23 de setembro de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

What a lovely review. Pleased to hear you had a great experience throughout the sales process

Wishing you all the success for the future

Avaliado com 5 de um total de 5 estrelas

Stonebridge, highly recommended

Shazu and the rest of the team at Stonebridge provided an excellent service in the sale of my flat. They were friendly and the communication was excellent. There were a few twists and turns involved in the sale (no fault of Stonebridge's). They worked hard to overcome every hurdle in a professional and transparent way. In my opinion Stonebridge earned every penny of the commission when the sale eventually went through - at the asking price. Highly recommended.

16 de julho de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

Thank you so much for your wonderful review. We’re delighted to hear that Shazu and the rest of the team provided an excellent service throughout the sale of your flat. It’s great to know our communication and friendly approach helped make the process smoother, especially with the unexpected twists along the way.

We truly appreciate your recognition of the hard work and transparency the team put in to overcome each hurdle. Achieving a successful sale at the asking price is always a fantastic result, and we’re glad we could deliver that for you.

Thank you again for your trust and your recommendation. If you ever need our support in the future, we’re always here to help.

Avaliado com 5 de um total de 5 estrelas

Highly recommend!

I had a pleasure to receive a call back from Laura who was very professional and friendly. She took the time to listen to me describing the situation I am in and I was able to get valuable advice from Laura. Very helpful.

22 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We have used Stonebridge to let our…

We have used Stonebridge to let our property and they have found us excellent tenants and been superb to work with. We have been letting properties for a long time and used many agents but Faisal has been by far the best. I highly recommend them.

13 de janeiro de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

Thank you so much for taking the time to share your feedback. We’re delighted to hear that your experience letting your property with us has been so positive. Finding excellent tenants and providing a smooth, reliable service is always our priority, and it’s wonderful to know we delivered that for you.

Your kind words about Faisal mean a great deal—he takes great pride in his work, and we’re thrilled to hear he’s been the best you’ve worked with.

We truly appreciate your recommendation and your continued trust in us. If there’s ever anything more we can support you with, we’re always here to help.

Avaliado com 5 de um total de 5 estrelas

The Best Guide for a First-Time Homebuyer

I had the absolute pleasure of working with Afzal to buy my first home, and I truly couldn't have asked for a better experience. He is incredibly friendly, caring, and kind. Throughout the entire process, he made me feel supported and confident, always taking the time to answer my endless questions with patience and understanding. Even after I moved in, Afzal continued to help me with anything I needed, going above and beyond every step of the way. I can’t thank him enough for his support and dedication. I highly recommend Afzal to anyone looking for a genuine and knowledgeable real estate professional!

25 de março de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

Thank you so much for sharing such a wonderful review. We’re truly delighted to hear that your experience buying your first home with Afzal was so positive. Taking that first step onto the property ladder can feel overwhelming, and it’s fantastic to know he was able to guide you with kindness, patience, and genuine care throughout the entire journey.

We’re especially pleased that his support continued even after you moved in—going above and beyond for our clients is something we value deeply, and your words reflect exactly the level of service we aim to provide.

Thank you again for your trust and your recommendation. We wish you many happy years in your new home, and if you ever need anything in the future, we’re always here to help.

Avaliado com 5 de um total de 5 estrelas

Excellent estate agent, highly recommend

Used Stonebridge to sell my property, Shaz was very professional and knowledgeable. Very responsive, and we had regular updates. Highly recommend Stonebridge!

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da Stonebridge Residential Sales & Lettings

Resposta da Stonebridge Residential Sales & Lettings

Thank you for taking the time to leave this great review. We’re delighted to hear that your experience selling your property with us was such a positive one. Shaz’s professionalism, knowledge, and responsiveness are qualities we’re very proud of, and it’s wonderful to know they made the process smooth and well-communicated for you.

We truly appreciate your recommendation and your trust in Stonebridge. If you need any support in the future, we’re always here to help.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais