Great quality stones at an excellent price. After delivery noticed a couple of chipped bullnose stones, called dispatch and spoke to Audrey, who was brilliant. She had the bullnose recut and delivered... Ver mais
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Veja o que dizem as avaliações
Excellent service, slabs arrived within 4 days of ordering on x2 pallets each slab individually packaged. Only 1 slab broken and that was the last one on the pallet. slabs look beautiful, can't wait f... Ver mais
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I have bought stones from Stone Saver 3 times now and have always been extremely satisfied with the quality of their products & competitive pricing. There was a slight mishap on my last delivery so I... Ver mais
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Stay clear of this company, absolutely awful experience and customer service!. If I could give zero stars I would!. I initially ordered tiles for a patio which went through with no issues. I was the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Stone Saver - The Logical Choice. We only import the best quality natural stone and porcelain and never make assumptions on our products. We travel around the world to view our merchandise first hand before importing it. This way, we know that our customers will be delighted with the exceptional materials we provide. Our team is always on hand to guide you from start to finish. Whether you know exactly what you want or, if you’re just browsing, our team can provide expert guidance to help ensure that you always make the right decisions. We believe in finding and nurturing fantastic employees that can enrich your experience. We have been in the landscaping and gardening business for a long time, and throughout the years we’ve brought happiness to many satisfied customers. Bringing new life to outdoor spaces is our business and we know how to do it right.
Informações de contato
Lower Barn Farm, London Road, SS6 9ET, Rayleigh, Reino Unido
- 02071679852
- sales@stonesaver.co.uk
- stonesaver.co.uk
4,2
Muito Bom
135 avaliações
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It was nice and easy from ordering to…
It was nice and easy from ordering to taking delivery . Thank you
27 de março de 2026
All tiles were cracked on delivery
All tiles were cracked on delivery. Please leave me alone now
24 de março de 2026
Awful customer service no reply for…
Awful customer service no reply for weeks and not received half my order
24 de março de 2026
Samples arrived in good time
Samples arrived in good time, they were a little too light from what we were expecting.
28 de março de 2026
Great communications
Great communications, delivery was delayed slightly by courier (not Stone Savers fault) and their reaction was extremely helpful. Product was super well packed and exactly as expected, 140 porcelain slabs with no damage at all.
25 de março de 2026
Resposta de Stone Saver
Thank you so much for your review - we do use a premium courier to deliver our products but sometimes the delays are out of their control but I am so pleased that we were able to support and that you are happy with your order.
If we can be of any more assistance in the future don't hesitate to contact one of our team at sales@stonesaver.co.uk
Thank you so much for choosing Stone Saver
Stay clear of this company
Stay clear of this company, absolutely awful experience and customer service!. If I could give zero stars I would!. I initially ordered tiles for a patio which went through with no issues. I was then spoken to twice around arranging delivery. The day before delivery was due I received an email stating the tiles were now out of stock, not even a phone-call!. When contacted Martin Puskar to query why the tiles were now out of stock when they were ordered weeks before he admitted that the tiles had been damaged by the forklift driver while preparing the order, with the response of “these things happen”. After assuring me he was going to do everything to resolve this for me I received no further contact. Having sourced alternative tiles at an additional £100 cost again I simply received an email confirming it would be processed. Absolutely shocking experience, no customer service or desire to help resolve the issue will never be using this company again.
8 de abril de 2026
Avaliação não solicitada
Resposta de Stone Saver
Thank you for sharing your experience, and I’m very sorry for the issues you encountered with your tile order. After reviewing the situation, I can see that we did not handle this correctly — the lack of proactive communication and follow-up fell well below the service we strive to provide, and I completely understand your frustration.
The tiles being damaged during preparation was an internal error, and our response at the time was not acceptable. We have since spoken to the team involved and are putting processes in place to prevent this happening again, including more timely communication when orders are affected.
I appreciate the additional cost and inconvenience you had to bear sourcing alternative tiles. If you’re open to it, I’d like to discuss how we can make this right. Please contact me directly at customerservice@stonesaver.co.uk noting at the top FAO: AUDREY WALSH so we can resolve the matter personally.
Thank you again for your feedback — it is genuinely valued and will help us improve our service.
Posh porcelain 👍🏻
Wow couldn’t be happier, our porcelain slabs arrived today within the time given , we are so pleased with the quality every tile is individually wrapped , they are going to look so smart in our sons garden thank you to all the team involved great service, if my other sone wants the same I wouldn’t hesitate to order again great service 😃
7 de abril de 2026
Avaliação não solicitada
Resposta de Stone Saver
Thank you so much for your review and we appreciate your kind words - we work so hard on our customer service and we are very proud of the products we supply.
If you have questions or concerns please don't hesitate to contact our team at customerservice.co.uk
Thank you again for using Stone Saver!
Resposta de Stone Saver
Thank you again for your review and we appreciate you leaving good feedback.
We work very hard to be competitive and the team work tirelessly to try and ensure your wed experience is a positive one
Thank you again for using Stone Saver!
Great quality stones at an excellent price
Great quality stones at an excellent price. After delivery noticed a couple of chipped bullnose stones, called dispatch and spoke to Audrey, who was brilliant. She had the bullnose recut and delivered straight away. From order to delivery everything was hassle free, would highly recommend and use company for future work.
6 de abril de 2026
Avaliação não solicitada
Resposta de Stone Saver
Thank you so much for your review Stuart and I am so pleased we were able to support you and get the issue sorted quickly for you.
It is frustrating when damages happen whilst the goods are in transit but I am glad were able to get this resolved for you.
Thank you again for using Stone Saver and please don't hesitate to contact us if we can be of any more assistance
The Stone Saver Team
Resposta de Stone Saver
Thank you for your review and we are so pleased that you were happy with your order. If we can be of any more assistance don't hesitate to contact one of our team at sales@stonesaver.co.uk
Thank you again for using Stone Saver
Communication
Found communication difficult asked questions but no answers I never ordered from this company as communication was poor and as for enjoying my purchase
Never mind
20 de março de 2026
Resposta de Stone Saver
Thank you for your honest review - you are completely correct and fair with the comment about communication - the last 2 weeks has been a challenge with the volume of work with everyone wanting their orders before the Easter weekend. Whilst that is no excuse this is the honest answer.
We are sorry that your experience wasn't without it's challenges but we do hope that you are pleased with your order and that your project goes well.
Kind Regards
The Stone Saver Team
Can’t fault the service really prompt…
Can’t fault the service really prompt delivery excellent service and the products are top quality really great price and they look great and easy to put down. Would highly recommend
17 de março de 2026
Resposta de Stone Saver
Thank you for your review and we are so pleased you are happy with your order. We are so proud of the quality of our products and it's great to read that you're happy.
If we can be of any more assistance please don't hesitate to contact the team at sales@stonesaver.co.uk
Thank you again for choosing Stone Saver
Very good price and great fast delivery…
Very good price and great fast delivery service I’m very happy with the quality of the product and the overall experience
14 de março de 2026
Resposta de Stone Saver
Thank for taking the time to leave a review - we are so pleased that you are happy with your order and overall experience
If we can be of any more assistance in the future please don't hesitate to contact sales@stonesaver.co.uk
Thank you again for choosing Stone Saver
Scammers - terrible experience
Absolutely terrible experience with Stonesavers.
On the scheduled delivery date, I received zero communication. I had to call multiple times before anyone finally answered, only to be told that due to issues with their delivery partner, they couldn’t complete the delivery. Instead of taking responsibility, they told me that if any enforcement penalties were issued to the driver, I—as the customer—would be liable unless I put everything in writing. Completely unacceptable.
It’s now been over a week and I’m still waiting for my refund. No updates, no proactive communication, and no response to emails until I was forced to raise a dispute/chargeback with my bank.
This level of service is disgraceful. Avoid at all costs.
20 de março de 2026
Avaliação não solicitada
Resposta de Stone Saver
Thank you for your feedback, and I am very sorry for the experience you’ve had with your delivery and refund. I completely understand your frustration — the lack of proactive communication and delays you experienced were unacceptable, and we take full responsibility for the way this was handled.
We are reviewing our processes with both our delivery partner and internal team to ensure this does not happen again, and to make sure customers are kept fully informed when issues arise.
I would like the opportunity to resolve this personally. Please contact me directly at customerservice@stonesaver.co.uk FAO AUDREY WALSH so we can ensure your refund is processed without further delay and discuss any outstanding concerns.
Thank you for bringing this to our attention — your feedback is invaluable in helping us improve our service.
Excellent service
Excellent service, amazing price. The materials are first class.Came packaged expertly and delivered promptly. Would definitely recommend buying from this company.
9 de março de 2026
Resposta de Stone Saver
Thank you so much for taking the time to leave a review and we are so pleased you are happy with our products and our service. We work so hard on our customer service and it's appreciated when it is recognised
If we can be of any more assistance then please don't hesitate to contact the team at sales@stonesaver.co.uk
Thank you again for choosing Stone Saver
Great price and really good quality…
Great price and really good quality patio slabs.
Prompt delivery too
3 de março de 2026
Resposta de Stone Saver
Thank you for your review, it's always great to see a happy customer and we are so pleased for your positive experience.
Thank you for using stonesaver
Kind regards
The Stonesaver Team
Excellent customer service
Had no issues when I first used stonesaver to supply tiles for my upper patio so was more than happy to use them again when I did my lower patio a few years later. On both occasions they offered the best price for the tiles and were easy to deal with, (good clear communication around order progression and delivery). There was an issue with the delivery containing a few broken tiles for the lower patio but stonesaver couldn’t have been easier to deal with and were extremely helpful in quickly arranging replacements/refunds. Excellent experience and will happily order from them again.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Stone Saver
Thank you for your kind words, we are so happy that you were please with the service provided, we pride ourselves on our customer service, so this is appreciated when this is recognised.
Thank you for using Stonesaver
Kind regards
The Stonesaver Team
Amazing customer service
Amazing customer service.
Really happy with the product
Well recommended
19 de março de 2026
Avaliação não solicitada
Resposta de Stone Saver
Thank you for leaving such a positive review, we work really hard to give good customer service and I am so pleased you are happy with the product.
Thank you for using stonesaver.
Kind regards
The Stonesaver Team
All round great service
I've ordered a few times from Stonesaver now and have always been in contact with them prior to purchase.
They are quick at responding and very helpful as well as very well priced!
Having ordered all the porcelain slabs for my patio I can say the product is great and the service too!
You are well looked after witty this company, and that's all you can ask for.
4 de março de 2026
Avaliação não solicitada
Resposta de Stone Saver
Thank you for your wonderful review, we are very glad that you are happy with our service.
Thank you again for using stonesaver.
Kind regards
The stonesaver team
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