Great service, delivery arrived fast and driver was really nice. Really loved the black limestone slabs I ordered but unfortunately one of the slab was broken which was bit annoying as can’t buy them... Ver mais
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Veja o que dizem as avaliações
Ordered 2 crates of limestone sets . Product came and was exactly as expected , good quality product. Delivery company did arrive later than the 4 hour time slot and left them in an awkward position o... Ver mais
A empresa respondeu
Great service was informed on delivery on time very well packed very happy with the product delivery driver was super helpful 10/10
Hi gor excellent service from start to delivery price was good and the indian stone is good quality. Delivery was on time got messages all the way through about how and when it would be delivered. The... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos para paisagismo
- Fornecedor de pedras naturais
- Fornecedor de materiais para pavimentação
Sobre Stonewise (Formerly The Stonemart)
Escrito pela empresa
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USInformações de contato
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Reino Unido
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,2
Muito Bom
154 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No problems at all
No problems at all. I was well informed of the delivery date and time slot. Delivery was on time, and most crucially there were no slab breaks! All slabs were in good condition due to being well fastened together. Delivery guy was very helpful and friendly too.
3 de março de 2025
Avaliação não solicitada
Resposta da Stonewise (Formerly The Stonemart)
Hi Adrian,
Thank you for your wonderful review and the 5-star rating! We are delighted to hear that you were happy with our service during delivery and the quality of our product. Your satisfaction is our top priority, and we look forward to serving you again.
Kind regards,
Aarti, Founder
Absolutely brilliant company to deal…
Absolutely brilliant company to deal with kept me in the loop over my order rang me back multiple times when I called & the call cut off ect
19 de fevereiro de 2025
Resposta da Stonewise (Formerly The Stonemart)
Hi Rachel,
Thank you for your amazing review! We are delighted to hear that you had such a positive experience with our team and that our efforts to keep you updated and promptly return your calls made a difference.
Your feedback motivates us to continue delivering brilliant service. We look forward to serving you again soon!
Kind regards,
Aarti, Founder
Quick delivery good samples for the…
Quick delivery good samples for the client
13 de fevereiro de 2025
Resposta da Stonewise (Formerly The Stonemart)
Hello Mark,
Thank you for your review, and for rating us 5 stars. We are so glad our quick delivery and quality samples met your expectations. We appreciate your support and look forward to serving you again.
Regards,
Aarti, Founder
Slate Slabs
Order delivered on time as promised.
Condition oc material was excellent.
I was kept fully up to date with progress of my order regularly.
25 de fevereiro de 2025
Resposta da Stonewise (Formerly The Stonemart)
Hello Nick,
Thank you for your fantastic review!
We are so happy to hear that your order arrived on time and that the condition and quality of the slate slabs met your expectations. Keeping you updated throughout the process is a priority, and we are glad it made a difference for you. We look forward to serving you again soon!
Kind regards,
Aarti, Founder
Communication is Key
No communication on delivery which was booked in a month prior.
Had to chase after sitting in all day and now version 3 as to why no delivery
Very poor
15 de fevereiro de 2025
Resposta da Stonewise (Formerly The Stonemart)
Hello James,
We sincerely apologise for the inconvenience and frustration caused by the delivery issues. We completely understand how important timely communication is and regret that you had to follow up on the situation.
After investigating, it appears there was a miscommunication from the depot, which led to the confusion. Typically, all pre-booked shipments are delivered on the scheduled date, and if any delays or rescheduling occur, the depot informs us so we can promptly update our customers. Unfortunately, in this instance, we did not receive any communication from the depot. Upon following up after your inquiry, we were informed that the driver had to return due to illness.
However, as soon as we became aware of the issue, we worked to clarify the situation and find the best possible resolution for you.
Customer satisfaction is our top priority, and we are continuously working to improve our service. We truly appreciate your patience and the opportunity to make things right. If there is anything further we can do, please feel free to reach out.
Kind regards,
Aarti, Founder
Fast delivery and good product
30 de janeiro de 2025
Resposta da Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you for your 5-star review! We are delighted that you are happy with the fast delivery and quality product. Your feedback means a lot to us!
Kind regards,
Aarti, Founder
Reviews are falsified by owner
Having had the company refuse to admit fault in the materials they sent me I left a review (my first every review on a company, as I was that upset in how the transaction has gone). I was then contacted by the company owner after I left my review with him asking to pay me to remove the review on here. He then never emailed back to my response.
Be very wary of this company as I imagine all their poor reviews to be paid off, leaving a false view on how bad this company are, trying to trick others into their poor products and services
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Stonewise (Formerly The Stonemart)
Hello Jake,
We are very concerned to read your review and strongly deny the accusation that we offered payment for its removal. This is not in line with our business ethics or how we operate.
We always aim to provide excellent customer service and address any issues raised. We would genuinely appreciate the opportunity to understand the situation our customer experienced and work towards a resolution, if that is still possible.
If we are able to resolve the issue and the customer is happy, then it is their choice to revisit their feedback. We never offer payment for amending reviews.
Please feel free to contact us to discuss your concerns further.
Kind regards,
Aarti, Founder
Resposta da Stonewise (Formerly The Stonemart)
Hi Richard,
Thank you for your fantastic review! 😊
We are glad you found our prices great and delivery speedy. We look forward to serving you again in the future!
Kind regards,
Aarti, Founder
Resposta da Stonewise (Formerly The Stonemart)
Hi David,
Thank you for your kind words and leaving us a 5-star! 😊
We are glad you had a smooth ordering experience and appreciated our communication and delivery. Looking forward to serving you again! 💛
Kind regards,
Aarti, Founder
The company was efficient
The company was efficient, professional and delivered expectations promptly
20 de janeiro de 2025
Resposta da Stonewise (Formerly The Stonemart)
Hi Christine,
Thank you for your wonderful review and for leaving us a 5-star rating! We are glad to hear that you found our service efficient and professional. Your support means a lot to us! 😊💛
Kind regards,
Aarti, Founder
Great product at the right price, delivery could be better, was a day late and delivered to my home address when it should have come to the job location I gave them.
Great product at the right price, delivery could be better, deliverd to wrong address and a day late.
16 de janeiro de 2025
Resposta da Stonewise (Formerly The Stonemart)
Hi Anthony,
Thank you for your feedback and for rating us 4 stars! We are delighted to hear that you are happy with the product and found it to be of great value.
We sincerely apologise for the inconvenience caused with the delivery. Upon checking with our delivery partner, we were informed that the delivery required splitting down the pallet for access, which may have contributed to the delay. Additionally, the delivery was made to the shipping address provided at the time of placing the order. If there was a request to change the address that we may have missed, please let us know.
We will work towards improving our communication to prevent such issues in the future and enhance the overall delivery experience. Your feedback is invaluable in helping us improve, and we truly appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Aarti, Founder
Resposta da Stonewise (Formerly The Stonemart)
Hi Tracey,
Thank you so much for your 5-star review! We are thrilled to hear you were happy with the timely delivery and our service. We look forward to serving you again in the future!
Kind regards,
Aarti, Founder
Would benefit from a better delivery
The product could be very good if received as described. However, sadly the delivery was very poor.
The operator refused to deliver onto our drive and left the pallet half on a public footpath and half blocking the entrance to our drive. Furthermore, when we unpacked to move the slabs onto our property we discovered several tiles were broken and chipped at the corners, including a totally cracked large tile.
I will be laying the patio once the weather improves, and would appreciate a pattern to follow having given you length and width dimensions of our requirement.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Stonewise (Formerly The Stonemart)
Dear Richard,
Thank you for your feedback and for taking the time to share your experience. We are truly sorry to learn about the issues you faced with the delivery and the condition of some slabs.
Unfortunately, as we have to rely on third-party pallet networks for deliveries, there are occasional instances where their drivers or staff may make mistakes in placing the goods. However, we will forward your feedback to the haulier to help improve their service.
We are also happy to assist you with a laying pattern for your patio. We will share the laying pattern on your email.
Thank you for choosing The Stonemart, and we hope to exceed your expectations in the future.
Kind regards,
Aarti, Founder
Good product and comms, very poor delivery.
The product and communication was excellent, the delivery was very poor. The driver simply couldn’t drive, we’ve had some big deliveries as part of our project and the driver couldn’t reverse a van onto the drive.
2 de janeiro de 2025
Resposta da Stonewise (Formerly The Stonemart)
Hello Stuart,
Thank you very much for your review and kind words about our product and communication. We are truly sorry to hear about your experience with the delivery.
As we use third-party pallet network services for heavy deliveries, there can sometimes be limitations due to the hauliers' drivers and their individual expertise. However, we take such feedback very seriously and will forward your concerns to the haulier to ensure improvements in their services.
We truly value your feedback and thank you for your patience and understanding.
Kind regards,
Aarti, Founder
Very good product
Very good product, delivered on time, easy to lay, as long as you make allowance for the slight variations in thickness of the cobbles, which is clearly stated in the blurb. Fantastic look when laid.
15 de novembro de 2024
Avaliação não solicitada
Resposta da Stonewise (Formerly The Stonemart)
Hello Holly, thank you so much for your kind words and for leaving us a 5-star review! We are delighted to hear that you’re happy with the product and delivery. The slight variations in thickness are part of the natural charm of cobbles, and we are glad you found the guidance in the product details helpful. We hope you enjoy the finished result for many years to come!
Regards, Aarti
No Problems
On time, friendly, as described, not limited to kerbside delivery
23 de outubro de 2024
Avaliação não solicitada
Resposta da Stonewise (Formerly The Stonemart)
Hello Tom, thank you for your kind words and 5-star review!
We are thrilled to hear that our service met your expectations and that the delivery process was smooth and convenient. Your satisfaction is our top priority. We look forward to serving you again in the future!
Regards, Aarti
Kandla Grey Sandstone Order
I am really pleased with the product received. The website was easy to use both in reviewing all the available products and placing the order. The only negative point was that I was unable to track the order as the name of the courier wasn’t given and the delivery arrived one day early (fortunately I was at home and able to receive it).
31 de outubro de 2024
Resposta da Stonewise (Formerly The Stonemart)
Hi Simon,
Thank you very much for your feedback! We are glad to hear you are pleased with the product and that our website was easy to navigate. We generally provide tracking information, including shipment tracking link, for all shipments. We’ll investigate why this didn’t happen in your case and work to ensure it doesn’t occur again.
Thank you for choosing us, and enjoy your new purchase!
Regards, Aarti
Stone edging
Nice product easy to order on line. Comparably fair price. Delivered an time with a call from the driver when about 10 mins away.
1 de novembro de 2024
Resposta da Stonewise (Formerly The Stonemart)
Hello CP,
Thank you for your wonderful review and leaving us a 5-star rating!
We are glad you liked the product, found the ordering process easy and that the delivery went smoothly. Enjoy the new stone edging, and we hope to assist you again soon!
Regards, Aarti
Great Product - Very happy
Very happy, super quick despatch and delivery. Excellent quality product. Matches perfectly with my kandla grey paving
16 de outubro de 2024
Avaliação não solicitada
Resposta da Stonewise (Formerly The Stonemart)
Hi Lee,
Thank you for the fantastic feedback and 5-star rating!
We are thrilled to hear that you are pleased with the product quality and our services. Looking forward to serving you again!
Best regards, Aarti
Product Colour Totally Different To What Was Advertised
One of the worst companies I’ve dealt with online! Sent out a totally different product (colour wise) to what was advertised on their web page.
Ordered black riven granite sett but obvious they sent a light grey coloured sett, to which they contested.
However factoring in variance in colour with natural stone products and also listening to them saying it was a ‘sand film/layer’ on the product that made it appear lighter in colour that was not the case! Having washed down one of the setts as per Stonemarts guidance and instruction along with sending through photographic evidence (before and after) they would still not accept responsibility that they had sent the wrong product citing variance in colour with natural stone!!! The setts delivered were no where near the same colour as advertised and after many what’s app messages (they never once contacted me by phone) they agreed to take the stone back but charged me £70 to collect!
Not to mention all the hassle this created for me and my builder who was on site to do the works.
Be very very careful with this company because they will stick to their mantra of stating the variance colour with natural stone….you also note that most of their website photos show their products in a wet rather than dry state!!
To cap it all off they also took back the HELLO10 welcome discount absolute scammers!!!
17 de outubro de 2024
Avaliação não solicitada
Resposta da Stonewise (Formerly The Stonemart)
Hello Brian,
Thank you for sharing your feedback, and we are truly sorry that your experience with Stonemart did not meet expectations. We understand that colour expectations are important when purchasing natural stone, and we sincerely regret any inconvenience the difference in appearance may have caused.
Regarding the Black Granite colour, we try to represent our stones accurately on our website. However, due to the natural variations in stone and factors like lighting at the time of photography, screen settings, and the stone’s appearance when wet or dry, some colour differences may occur. We understand that this may not have met your expectations, and we apologise if the product presentation did not fully convey these nuances.
Throughout our communications, our team aimed to clarify that we shipped the correct product as ordered, although colour was not as per your expectation. Therefore, replacements would not resolve your concern. We genuinely tried to find a suitable solution, offering a partial rebate on the return charge as a goodwill gesture.
Additionally, we would like to clarify that the total deduction from your refund included £60 for the reverse collection. Additional £10 deduction was for forward shipping cost, which is a standard procedure in case of returns. There was no deduction applied for the HELLO10 welcome code, and we apologize if there was any misunderstanding here.
Customer satisfaction is a high priority for us, and we regret if there were any miscommunications along the way. If you’d be open to discussing this further, we’d appreciate the chance to resolve any remaining concerns and ensure a positive outcome.
Thank you for your feedback, and for helping us continue to improve.
Best regards,
Aarti, Founder of The Stonemart
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