Anne, who helped me on the phone, and the young lady who served me at the Worthing branch, were both first class examples of what excellent customer service can look like. Thanks so much ladies.
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Veja o que dizem as avaliações
I have been charged for 24 hours access and a customer service person today between 5:20 to 5:29 told me i have no access and just hang the phone on me when I am desperately late to work and cannot ac... Ver mais
It started with 2 great conversations with Cecil at the Home Base. Hey Cecil well talk again. Then I met Syed at the Burlington Facility. A great man and now a friend. I spoke with Heather at Illinois... Ver mais
A empresa respondeu
Simon at StorageMart in Brighton (BN2 0DF) was FANtastic. He kindly listened and sought out several units that would suit my needs. He was thorough in his explanation of terms and conditions too. I am... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre StorageMart
Escrito pela empresa
Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue.
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Escrito pela empresa
100% Satisfaction Guarantee
If you're unhappy, your next month is Free
Simply put, if we fail to live up to your expectations your next month of storage is 100% free.
We know there are a lot of places you could store. Our goal is to be the place that brings you peace of mind and makes renting storage easy. We back that up 100%.
Informações de contato
Estados Unidos
- help@storage-mart.com
- storage-mart.com
3,2
Bom
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Great customer service, super helpful in meeting my needs. I only wish it was 24 hours access storage.
1 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Big thanks for the 5-star review!
We're thrilled that you had an awesome self-storage experience at our location. Your support means everything to us! If you ever need anything, just give us a shout we've got you covered. Thanks again for choosing StorageMart, and have an amazing day!
Rangement
Rangement propre, facile d’accès et sécuritaire
22 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Wow, merci, pour cette excellente critique! Nous sommes ravis d'apprendre que vous avez trouvé nos installations propres, faciles d'accès et sécurisées! Maintenir un environnement accueillant et impeccable est très important pour nous, et nous sommes très heureux que vous ayez remarqué nos efforts. Vos aimables paroles signifient beaucoup pour nous, et nous vous remercions d'avoir choisi StorageMart pour vos affaires. Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter, nous sommes disponibles 24h/24 et 7j/7. Merci encore et passez une excellente journée!
So Impressed!
I was recently very impressed with Storage Mart on Virginia Beach Blvd. I stopped at Storage Mart not because I needed a storage unit, but because I needed a large box to ship a portable washer. Sunny helped me find the perfect sized box and then helped me pack the washer in it. I feel this gesture was going above and beyond. When I need a storage unit, I will definitely go straight to Storage Mart. Thank you, Sunny, and thank you Storage Mart. You were a lifesaver.
20 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
We're thrilled about your positive experience here at StorageMart, and are so happy to hear Sunny, provided you with an excellent experience when setting up your rental! If you need help with anything else, do not hesitate to reach out to us. Have a great day!
Another rate increase
Another rate increase. I originally rented this 5x10 unit over 30 years ago (another company then) for $33 per month. After Storage Mart took over the price started going up. Just. received a notice that the new rate is $216.96 for the same unit. Time to start looking for another storage place.
18 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you for your feedback. We understand that rent increases can be frustrating, and we appreciate you sharing your concerns with us. Our goal is to provide the best service possible while balancing the costs of maintaining a top-tier facility. We’d love the opportunity to discuss your situation further and see how we can help. Please feel free to reach out to us at help@storage-mart.com.
Bait and Switch Price Gouging
How is this type of price gouging even legal? It should be criminal the amount they increase your rent to. Nothing else to say but what a garbage company. Closing my account after the rent went from $179 to $339 in only 1.5 years. All of this while offering new monthly rates for $150-$170 for the same size unit. So they know people won’t want to move their stuff every 4 months and they take advantage of you. It is the definition of bait and switch.
16 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you for your feedback. We understand that price increases can be concerning. At StorageMart, we periodically review our pricing to ensure we can continue to provide the best possible service and maintain our facilities to a high standard. Please reach out to us at help@storage-mart.com when you have an opportunity, and we can review your account together.
Buyer Beware
TRUST all of the 1 star reviews concerning this company's 'rent increases'. You'll start out paying a normal, reasonable rate and then you'll be hit with multiple price increases some within the same year. How you can justify $235 PER MONTH for a small unit is absolutely insane.
-Edmonton, AB Canada
12 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you for your feedback, we apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us directly at help@storage-mart.com
I want to give a huge shout-out to…
I want to give a huge shout-out to Maria and Y for their outstanding customer service at the StorageMart on River Road in NJ. They are knowledgeable and personable, making every interaction a pleasure. As a customer for over a decade, I’ve found their assistance invaluable, especially during my recent switch to another unit. Thank you both for going above and beyond—I truly appreciate all your hard work!
8 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you so much for your 5-star review, MJ! We truly appreciate your support and are delighted to see your positive rating with Maria and Y at our location over on 6700 River Road. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Awesome clean facility on 134th Pl, Olathe
Ray on 134th Pl, in Olathe did an awesome job in getting us into a perfect unit just in time before winter. He helped us determine the size and space we needed and worked with us on getting in right away.
6 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about your positive experience with Ray over at our location on 134th Pl. We’ll be sure to let the team know what a great job he did! Thank you again for choosing StorageMart for your stay, and please don’t hesitate to reach out if you need anything!
A great storage location at 2277 Walter Road
I used this storage location for 2 years and My experience was very satisfied. The front desk representative Ms. Madie is a very polite, helpful, and a
wonderful person, very professional, tactful, a great asset to your company. It was a pleasure dealing with her, Ms. Madie is an employee that exceed expectations. Thank you so much for treated me with respect and consideration. Sincerely, a happy customer.
5 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
We're glad to hear that our team was able to provide you with the excellent service we strive to deliver. Your feedback about the assistance you received is greatly appreciated. We will be sure to let the team at 2277 Walter Road know what a great job they are doing! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Lucas was extremely helpful
Lucas was extremely helpful, and helped us make our final decision on our storage unit after showing us one in every size (without getting annoyed). He was very informative on everything I had questions about. He deserves a raise!!!!!
5 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you for the 5-star review! It's wonderful to know that our team's efforts are making a positive impact on your experience. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
Beware Renters!!
There was a problem with the auto pay as I entered my newly acquired credit card since my old card expired. There was no notification of this missed payment till 5 days later in which the company charged me an extra 66 dollars for a 173 dollar monthly rental fee! That’s over 38 percent of the total cost!! Beware Renters!!
5 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thanks for sharing your feedback, Wayne.
We're really sorry things didn't go as expected. We'd love the chance to make it right. Reach out to us at help@storage-mart.com‚ we're here to fix this and get things back on track!
Renting a storage unit from the Blue…
Renting a storage unit from the Blue Springs location was simple, fast and very reasonably priced. The unit was clean and ready for me to use. I appreciate knowing my items are safe. Recommend this company for storage needs!
15 de julho de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you so much for your wonderful feedback, Tonja! We’re thrilled to hear that you had such a positive experience at our location. Your satisfaction means everything to us, and we look forward to continuing to meet your needs with the same level of service. Please don’t hesitate to reach out if there’s anything else we can do for you!
Girl has skills. 😁
I would like to give Lauren H. A shout out for her customer service skills,they are outstanding,very professional and compassionate...we need more of her in this world ....thank you for making my call this morning delightful ...💯
4 de novembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thanks for the shoutout, Tracy!
We’re glad to hear Lauren took care of you! If there’s anything we can do to make your experience even better, just say the word—we’re here 24/7 and always ready to help. Thanks again for choosing StorageMart and have an amazing day!
Ridden with bedbugs.....stay away.
18 de julho de 2024
Avaliação não solicitada
Resposta da StorageMart
We’re truly sorry to hear about your unfortunate experience at StorageMart. Cleanliness is a top priority for us, and we take such matters very seriously. Please reach out to us at help@storage-mart.com so we can look into this further.
They removed the $20 increase!
They removed the $20 increase!
31 de outubro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you for your honest feedback! We appreciate you taking the time to share your experience. We’re sorry to hear that the recent price increases have been a concern. We understand how important it is to keep things affordable and are always working to balance quality service with fair pricing. Your comments are really helpful, and we strive to make your stay with StorageMart a good one!
Customer Service Excellence - Mapleview Dr.Barrie
StorageMart on Mapleview Drive, Barrie is clean, dry, temperature controlled, well lit, & has good security including good access times. When moving is exhaustive & unexpected situations arise it's such a relief to have great staff who go the extra mile with customer service. Shaun, the site manager is polite, professional & attentive to the happenings on site & quick to deal with anything that arises. Olina, whom I've dealt with the most, is always cheerful, energetic, & quick to assist - whether it's staying late to greet us when an extra unit was needed ASAP, or even with small matters like lending a charging cord! She makes every encounter not only enjoyable & lighthearted, but easy & smooth no matter what it is. It's the exceptional customer service that turns a well run facility from great, to excellent. Well done!
13 de setembro de 2024
Avaliação não solicitada
Resposta da StorageMart
Hello Victoria, thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about your positive experience with Shaun and Olina over at 341 Mapleview Dr. It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let them know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out! Have a great day!
Lady in distress
I was in panic because I couldn't get my key out of the lock on my unit. I went to the office and Mel came right out to help, he was able to cut the lock off and lucky for me he had new locks for sale at the office.
Mel is a kind man and is always eager to help.
Thank you,
Kerrie
29 de outubro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you for your kind words, Karrie! We are thrilled about your positive experience here at StorageMart, and are so happy to hear that Mel was able to help you get access to your space! We appreciate your feedback and if you need help with anything else, do not hesitate to reach out to us. Have a great day!
Highway Robbery
I rented a unit a few months back at the New Berlin location. I was told that my annual rate was $289 by the woman who setup the lease. After a couple months, my rate was raised by $58. I just spoke to the Property Manager of the New Berlin location. He told me that rent increases were in the fine print. I said I asked many questions and fully understood that my ANNUAL rate would be $289/month. I asked why these astronomical increases were not mentioned during lease setup. His reply "we do not mention the rent increases during lease setup because if we did, no one would sign a lease with us." I said that seemed pretty shady and would like to speak to a manager or someone in corporate. He repeatedly asked why and I told him I would like to discuss his attitude in email/phone call and the price increases with someone higher than him. He replied that I have an attitude problem. Yes - as a paying customer, I am upset with this treatment, however there was no yelling, name calling, profanities, or anything on my part to be rude or out of line. Questioning their antics is not an "attitude problem," however only points to his lack of professionalism and customer service.
29 de outubro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you for your feedback. We understand that price increases can be concerning. At StorageMart, we periodically review our pricing to ensure we can continue to provide the best possible service and maintain our facilities to a high standard. Please reach out to us at help@storage-mart.com when you have an opportunity, and we can review your account.
We had a good experience
We had a good experience with StorageMart #605 on Bandera. Good service, easy access and reasonable prices.
23 de outubro de 2024
Avaliação não solicitada
Resposta da StorageMart
Thank you so much for your 5-star review Kimberly! We truly appreciate your support and are delighted to see your positive rating at our location over on (address). We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us!
My Property Was Left for 11 Years in Good Hands
I left my belongings at the storage facility back in 2013, thinking I would be back in a year or two. As it turns out, when I went home to help I ended up staying there for 11 years. During the entire time that I stored my property, the managers were extremely kind and helpful, especially Mike. Mike I can't tell you how much of a blessing you have been to me over the years. May God continue to bless and keep you and yours always. Linda
16 de outubro de 2024
Avaliação não solicitada
Resposta da StorageMart
Hi Linda, thank you for your kind review; we are happy to pass along your comments to the team here at StorageMart! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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