StorageMart Avaliações 

7.334
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Anne, who helped me on the phone, and the young lady who served me at the Worthing branch, were both first class examples of what excellent customer service can look like. Thanks so much ladies.

Avaliado com 1 de um total de 5 estrelas

I have been charged for 24 hours access and a customer service person today between 5:20 to 5:29 told me i have no access and just hang the phone on me when I am desperately late to work and cannot ac... Ver mais

Avaliado com 5 de um total de 5 estrelas

It started with 2 great conversations with Cecil at the Home Base. Hey Cecil well talk again. Then I met Syed at the Burlington Facility. A great man and now a friend. I spoke with Heather at Illinois... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Simon at StorageMart in Brighton (BN2 0DF) was FANtastic. He kindly listened and sought out several units that would suit my needs. He was thorough in his explanation of terms and conditions too. I am... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Garagem
  2. também em
  3. Depósito
  4. Loja de embalagens para mudanças

Sobre StorageMart

Escrito pela empresa

Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue.

In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.

Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)

Escrito pela empresa

100% Satisfaction Guarantee

If you're unhappy, your next month is Free

Simply put, if we fail to live up to your expectations your next month of storage is 100% free. We know there are a lot of places you could store. Our goal is to be the place that brings you peace of mind and makes renting storage easy. We back that up 100%.

Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

7 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 81% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(7.334)

46 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I DO NOT RECOMEND storage mart!

I was with Extra Space which was bought out by Storage Mart. My personal insurance was not transfered from the bought out company, nor was it disclosed it didnt. These people are not transparent or clear with their policies. Rate increases and ridiculous fees to their customer service are just terrible.
Look else where, the stress and headaches are not worth it!

25 de junho de 2025
Avaliação não solicitada
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Resposta da StorageMart

We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at help@storage-mart.com at your convenience.

Avaliado com 5 de um total de 5 estrelas

Great service! Flexible and accommodating!

Great service! Very flexible and accommodating! Thoroughly answered all my questions. Very kind and polite service! Highly recommend!!

18 de junho de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

Thank you so much for your 5-star review Ashlyn! We're ecstatic to hear that our team is helpful and knowledgeable! Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback is greatly appreciated, and our StorageMart family is so happy to hear we have met your expectations. If you need any further assistance, please don't hesitate to reach out to us anytime. Have a fantastic day!

Avaliado com 5 de um total de 5 estrelas

Storage mart was great

Storage mart was great! Wesley was incredible helpful and I would absolutely get another unit because of his great service!!!

24 de junho de 2025
Avaliação não solicitada
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Resposta da StorageMart

We're glad to hear that you had a positive experience with our team, especially Wesley. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing us for your storage needs!

Avaliado com 5 de um total de 5 estrelas

Local super propre

Local super propre, très sécurisé et surtout personnel très attentionné et professionnel. Nous avons visité quelques entrepôts dans la région de Québec et celui-ci est d'une classe supérieure.

23 de junho de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

Merci beaucoup pour cette super note de 5 étoiles, Juan ! On est ravis d’apprendre que l’équipe du 1900 Hackley Ave t’a offert le service sympa et pro qu’on aime tant offrir ici. Chez StorageMart, notre but c’est de te rendre la vie facile et agréable. Si jamais t’as besoin de quoi que ce soit, n’hésite pas à nous faire signe—on est là pour toi. Encore merci d’avoir choisi StorageMart, et passe une super journée !

Avaliado com 5 de um total de 5 estrelas

Great service.Idania was well informed…

Great service.Idania was well informed and very professional.Thank you for your help.🙂

23 de junho de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

Big thanks for the 5-star review, Elizabeth!
We're so glad you shared your amazing experience with Idania. We'll make sure the team knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.

Avaliado com 5 de um total de 5 estrelas

Scott is great help

19 de junho de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

Thank you so much for your 5-star review, Austyn! We truly appreciate your support and are delighted to see your positive rating for Scott. We will be sure to let the team know what a great job he did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!

Avaliado com 3 de um total de 5 estrelas

My items have been stored for only 10 months and everything is covered with a large amount of dusty DIRT at Storage…

My items have been stored at Storage Mart in Pleasant Valley for 10 months. ALL my items are covered with A TON of dusty dirt. They don't seem to care that this storage is not air tight from outside dirt.

20 de junho de 2025
Avaliação não solicitada
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Resposta da StorageMart

Thanks for the feedback, Larysa!
We're sorry the cleanliness didn't meet your expectations‚ that's not how we roll. We'll handle it ASAP. If you need anything else, reach out at help@storage-mart.com. We're here for you!"

Avaliado com 1 de um total de 5 estrelas

From Parking Spot to Investment Portfolio (Except We’re the Ones Paying!)

Ah, StorageMart—where your outdoor, uncovered parking spot somehow appreciates in value faster than tech stocks in a bull market.

We’ve been renting the exact same piece of asphalt—no roof, no walls, no power, no nothing—since late November 2022. At the time, the monthly rate was $69.99. Fast-forward to today and we just received another rate hike: now $119.99/month. That’s a 71.5% increase in under two years.

For comparison:

The S&P 500 gained around 25% last year.

Gold is up roughly 13%.

Oil rose about 10%.

StorageMart? Apparently, unguarded rectangles of asphalt are the hottest-performing asset of the decade.

Their response to any complaint? “Storage units are commodities.” Right—because nothing screams global market volatility like a 8x10 parking space behind a fence in Missouri. For the record, real commodities include wheat, copper, and crude oil—not sunbaked patches of pavement with potholes.

And the cherry on top? I just checked their website. They’re advertising the exact same parking space for $94/month AND a free month for new customers. So let me get this straight: new renters pay less and get freebies, while loyal, long-term customers are squeezed like a lemon at a summer picnic?

If you enjoy being financially gaslit, StorageMart is the gold standard. If not, run—don’t walk—to literally any other facility that values customer loyalty.

11 de junho de 2025
logotipo da StorageMart

Resposta da StorageMart

We're genuinely sorry to hear about your dissatisfaction with the recent changes in our pricing. We understand how important it is to provide value for our customers, especially those who have been with us for a long time. We appreciate your feedback and will take it into consideration as we continually strive to improve our services. Please do not hesitate to reach out to us at help@storage-mart.com if you wish to discuss this further.

Avaliado com 5 de um total de 5 estrelas

We are very happy with Storage Mart

We are very happy with Storage Mart. Jason was extremely helpful with all of our questions. Unit was neat and clean. Prices are best around. Easy to rent unit size we needed. Website was easy to navigate and set up in portal for payments etc.

15 de junho de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

We're glad to hear that you had a positive experience with our service, especially with Jason. It's great to know that you found our units neat and our prices competitive. We strive to make our website user-friendly for our customers. Thank you for choosing us for your storage needs.

Avaliado com 5 de um total de 5 estrelas

Jay was very helpful and made getting a…

Jay was very helpful and made getting a storage unit very easy. He was very knowledgeable and made my move less stressful!

12 de junho de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

We're ecstatic to hear that Jay was helpful and knowledgeable at our location. Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback is greatly appreciated, and we are so happy to hear we have met your expectations. If you need any further assistance, please don't hesitate to reach out to us anytime. Have a fantastic day!

Avaliado com 3 de um total de 5 estrelas

Storage Mart on James Ct

The fella Casey who works the office is very polite and courteous, knows his stuff and very informative. Speedy visit. Good place to rent from. Does have a few bad apples working from time to time who have no coothe.

11 de junho de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

We appreciate you sharing your experience at our location. We're glad some aspects met your expectations, but we're sorry to hear others didn't. Your feedback helps us improve, and if there's anything we can do to make it right, please reach out at help@storage-mart.com. We'd love to turn your experience into a 5-star one!

Avaliado com 1 de um total de 5 estrelas

Storage Mart in North St

Storage Mart in North St. Paul MN! They are shady and give you one initial rate,then they spike it like crazy! I went from $93.99 to $180 and the best they could do was give me $7 off! It was so insulting! Anyway, I now have to move all my belongings to another location NOT STORAGE MART! So dissapointed!

1 de junho de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

Thank you for bringing this to our attention Diana. We understand your frustration with the rate increase. Please contact our customer service team at help@storage-mart.com, so we can discuss your concerns and find a solution that works for you.

Avaliado com 1 de um total de 5 estrelas

I wouldn’t even give them a 1

I wouldn’t even give them a 1, but this is their lowest rating. I have had problems with them from the beginning. They give you a cheap rate & within 2 months they go up on the rate, and not just a few $. Mine went up like $30. And they chg what they want once you give them your bank information. Rather it is their mistake or not they DO NOT make adjustments to your bill. I sent my Home Owners Insurance policy to them & they charged me for the insurance coverage again on 2 units the following month. And they are not returning my calls.

5 de junho de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

Thank you for your feedback, Fay.
We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at help@storage-mart.com so we can address your concerns and work on delivering the service you deserve.

Avaliado com 5 de um total de 5 estrelas

Easy to work with

Easy to work with! Jared was a great help ☺️

3 de junho de 2025
Avaliação não solicitada
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Resposta da StorageMart

We're glad to hear that you had a positive experience at our location. It's wonderful to know that Jared was able to assist and answer all your questions. We look forward to serving your storage needs in the future. If you need anything else do not hesitate to reach out to us 24/7!

Avaliado com 5 de um total de 5 estrelas

I went into your location on Adelaide…

I went into your location on Adelaide St on London, ON to inquire about a unit. Melody was wonderful to talk to. She answered all my questions and was very professional. Definitely will be using this location for my storage needs.

30 de maio de 2025
Avaliação não solicitada
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Resposta da StorageMart

We're glad to hear that you had a positive experience at our Adelaide St location. It's wonderful to know that Melody was able to assist you professionally and answer all your questions. We look forward to serving your storage needs in the future.

Avaliado com 5 de um total de 5 estrelas

We have used the Braun location in San…

We have used the Braun location in San Antonio Texas for about 3+ years now the manager there Kelley is superior. Great customer service very understanding and so helpful to us. If all managers were this, please let Kelley know our appreciation and I am very pleased with her, and her service

30 de maio de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

Thank you for the glowing review! We're pleased to hear about your positive experiences at our Braun location in San Antonio, Texas. Your kind words about Kelley's superior customer service will certainly be passed along. We appreciate your continued support and look forward to serving you in the future.

Avaliado com 5 de um total de 5 estrelas

Mariana at StorageMart Thousand Oaks, the BEST

Mariana at StorageMart Thousand Oaks has been helpful to me on numerous occasions through this past year. From forgotten codes to lost keys and corrected invoices I always felt that her customer focus was always apparent. There couldn't be a better facility manager!

17 de maio de 2025
Avaliação não solicitada
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Resposta da StorageMart

We're glad to hear that you've had such a positive experience with Mariana at our Thousand Oaks location. It's wonderful to know that her dedication to customer service has made a difference. Thank you for your kind words and for choosing us for your storage needs.

Avaliado com 1 de um total de 5 estrelas

We stored our brand new camper trailer…

We stored our brand new camper trailer at StorageMart in Spokane Valley, WA under a secured locked front gate and barbed wire fencing around entire perimeter with the understanding it would be safe and secure. Their front gate broke so they unlocked a side gate for 4 days waiting to fix the main gate so tenants could access their units. However this action allowed anyone entry and our camper was damaged and broken into! StorageMart didn’t even let us know about the gate issue so we could move our camper to a safe location! Then they denied claim to this and we had to personally pay for the damage! They are a terrible company! I wouldn’t recommend doing business with them!

26 de abril de 2025
Avaliação não solicitada
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Resposta da StorageMart

We are very concerned to hear about your experience over at our location. We take such matters very seriously and will be conducting a thorough investigation. Please provide us with more details at help@storage-mart.com so we can address this issue promptly.

Avaliado com 5 de um total de 5 estrelas

Top class depot in Brighton

I have used StorageMart in Brighton for several months in connection with my work. I cannot thank Geoff and Simon for their help it has made my life so easy advising me when my parcels arrived and often helping with them as they have often been big and awkward. I would no hesitate in recommending this depot to anyone looking for storage and two friendly guys always willing to help.

24 de abril de 2025
Avaliação não solicitada
logotipo da StorageMart

Resposta da StorageMart

Thank you so much for your 5-star review! We're ecstatic to hear that our Brighton team is helpful and knowledgeable. Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback is greatly appreciated, and our StorageMart family is so happy to hear we have met your expectations. If you need any further assistance, please don't hesitate to reach out to us anytime. Have a fantastic day!

Avaliado com 5 de um total de 5 estrelas

Everything was excellent on my first day

The owner of the storage I'm currently using changed a few months ago. I'd paid a year's rent to the previous owner, but I received an email two months before the expiration date stating that the contract would be renewed. The contract only pursued the owner's profits, which was naturally unacceptable, so I decided to rent this new storage. I made the reservation online early in the morning, and when I went to the office at noon, the woman in charge was very kind and explained everything to me, making me feel very comfortable. The facility was also very clean and well-maintained, and the quality was far superior to the place I had rented before.

13 de maio de 2025
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Resposta da StorageMart

We're glad to hear that your transition to our storage facility was smooth and satisfactory. Our team strives to provide clear communication and excellent customer service. We're also pleased to know that you appreciate the cleanliness and maintenance of our facility. Thank you for choosing us and for your positive feedback, we appreciate it! If you need anything at all do not hesitate to reach out to us 24/7!

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