The process of booking and completing the unit was very easy and efficiently processed. The location of the Motherwell units was ideal and handy for where I live. The units are compwtively priced a... Ver mais
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Veja o que dizem as avaliações
I have been using Storage Vault for around a year now and have had a fantastic experience throughout. Their prices are among the most competitive I could find, offering excellent value for m... Ver mais
A empresa respondeu
Got 2 Storages from them while I was waiting to get my new house. Very secured and clean facilities. 2 times I had to call the office and Kenneth was very helpful, polite and always making sure that I... Ver mais
A empresa respondeu
Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Informações de contato
1 Macdowall Street, PA3, Glasgow, Reino Unido
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4,5
Excelente
804 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
100% amazing customer service used the…
100% amazing customer service used the storage vault in a time of desperation due to sale of house not going through on time the staff have been amazing but stefini I must mention has made this a more relaxed journey and very helpful customer service 10/10
6 de novembro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Jennifer.
Thank you very much for taking the time to leave this review for me.
It was a pleasure to chat to you and to be able to make things simple and as easy as possible for you.
Feel free to pop in anytime and if you need anything else don't hesitate to contact us.
Stefini at Paisley.
Nyree at the East Kilbride branch
I have nothing but pure gratitude and praise for this company and the member of staff they have in the East Kilbride branch, from entry date to leaving date it was nothing more than perfection, Nyree was always very professional, polite, and always willing to help, never a day went by when she didn't have a cheery disposition and smile on her face, she explains everything you need to know in great but simple detail, very easy to understand, she always takes her time to welcome you onto branch property, making sure your needs are seen to, if and when needs be I will surely be returning to the East Kilbride branch, can't thank Nyree enough, best customer service and staff member I've ever had the pleasure to meet.
Thanks again Nyree for such a beautiful, professional experience.
25 de outubro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Grant
It was my absolute pleasure to welcome you and your family to Storage Vault, Thank you for the very complimentary review, at Storage Vault we pride ourselves on delivering the best service and standards across our sites. It is so good to hear that you had the best experience during your stay with us at East Kilbride. Thank you so much again for taking the time to highlight our company and myself in the best possible way by leaving this great review. It is very much appreciated.
Nyree
Storage Vault
Easy, quick, affordable
So easy to set up a viewing before committing and the onboarding process was smooth and fast. Facility in better condition than other more expensive suppliers we considered.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Kal,
Thanks for your great review! We’re glad the viewing and onboarding were smooth and that our facility exceeded your expectations. We appreciate you choosing us for your storage needs!
Michael
Storage Manager
Easy storage
Staff were really helpful and made sure unit was high enough. Really easy to access and no issues. Trollies to use at door for heavier items.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Taylor,
Thanks for your kind words! We're glad our team could help and that you found access easy and convenient. Great to hear the trolleys came in handy too!
Michael
Storage Manager
Pushy sales tactics, unattentive staff
Pushy sales tactics, got attributed the very furthest unit at the end of a very long corridor when several other units of the same size were available immediately by the entrance during my check-in and throughout the tenancy (what was phone staff thinking when they allocated that unit, I almost feel it was just bad faith retribution or gross abuse of power), lack of trolleys or badly-functioning small trolleys, cold units bordering damp conditions. I would not recommend.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Thank you for sharing your feedback. We’re sorry your experience didn’t fully meet your expectations. The unit you were allocated was the only one available in that size at the time, as nearby units were reserved.
We’re sorry the signup process felt pushy — our aim is always to provide clear, helpful information. Our facility is insulated and maintained at an ambient temperature suitable for dry storage. We will review your comments to ensure high standards.
We’ve also doubled the number of trolleys in our loading zones in response to customer feedback.
Seamless and Easy Experience
Dionne and Colin made hiring the unit very easy and were kind enough to price match another company’s initial offer. Premises were clean and well maintained and offered much more flexibility in opening hours that other places which was ideal for our needs. The unit was extremely helpful for during our house move and I won’t hesitate to recommend Storage Vault to others.
31 de outubro de 2025
Avaliação não solicitada
Paisley branch - great location for a storage unit
Had my belonging stored at the Paisley Branche. Never had any issues there and the facility is well organised, clean and easy accessible. Would use this facility again in the future.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Meloki. Thankyou for taking the time to leave us this fantastic review. We are so happy to here that you had a great experience with us and that would use us in the future, Please don't hesitate to contact us if ever you need us again.
Stefini at Paisley
Really quick response and really easy…
Really quick response and really easy to deal with, the Girl I dealt with Stefanie was very clear and courteous to deal with and helpful at every stage.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Gordon.
Thank you for much for taking the time to leave this review for us.
I like to try and make things as easy as possible for all customers and moving house and items can be stressful sometimes. We are always here if you need us, feel free to pop in for a chat.
Take care
Stefini at Paisley
Excellent service
Excellent service. Was shown different units then it was a very easy process to secure a unit. Staff in Dundee (both Colin and Dionne) were excellent and couldn’t have been more helpful.
18 de outubro de 2025
Avaliação não solicitada
Great service
Great service, helpful and efficient staff facilities very good
18 de outubro de 2025
Avaliação não solicitada
Excellent service very helpful and gave…
Excellent service very helpful and gave great advice
18 de outubro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Greg,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was helpful and provided great advice. Making your experience smooth and stress-free is always our top priority.
We really appreciate your kind words and look forward to assisting you again in the future!
Best,
Michael
Storage Manager
Really good company
Really good company, even when I embarrassingly locked my keys inside. Every member of staff I had contact with was extremely helpful and friendly.
17 de outubro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Julie,
Thank you for your kind words! Don’t worry—locking keys inside happens to the best of us. We’re so glad our team could help and make the experience stress-free for you.
We really appreciate your feedback and look forward to assisting you again in the future!
Best,
Michael
Storage Manager
Great experience
Storage facility was great. Great access, nice lockups dry and spacious. Kept informed all throughout the contract period of pricing and schedule of payments.
Easy to navigate website and emails. Would use again.
11 de outubro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Jamie,
Thank you for your wonderful feedback! We’re delighted to hear that you found our facilities convenient, spacious, and easy to use, and that our communication kept you informed throughout your contract.
We really appreciate your kind words and look forward to welcoming you back whenever you need storage again!
Best,
Michael
Storage Manager
moving house
I was moving house and downsizing. Was given excellent advice on how much space I needed. Half price for first 2 months was also a great deal. All communication was timely and very helpful. Would definitely use again.
25 de setembro de 2025
Avaliação não solicitada
Staff very helpful and kind
Staff very helpful and kind. We left an artificial plant behind on move date and was given temporary access to collect it. Unit itself very clean,dry and secure. Trolleys to help move items in and out. I would recommend this storage facility and would use it again if I needed it.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Karen,
Thank you for the lovely review! We're glad you found your plant and that you were happy with the clean, secure unit and helpful trolleys. It’s great to hear our team made the process easier. We appreciate the recommendation and would love to welcome you back anytime!
Best,
Michael
Storage Manager
great experience. Very clean and secure.
I had a few issues trying to get booked online, however, customer service were so helpful. The unit is very clean, size is perfect, accessibility is easy and very secure. I am delighted with everything so far.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Kerri,
Thank you for your great review! We're so pleased to hear you're happy with your unit and found it clean, secure, and easy to access. Sorry to hear about the initial booking issues, but we're glad our team could help. We're delighted you're satisfied so far and really appreciate your feedback!
Best,
Michael
Storage Manager
Staff excellent from start to finish
Staff excellent from start to finish. helpful and friendly.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Laura,
Thank you for your kind words! We're thrilled to hear our staff made a great impression from start to finish. Your feedback means a lot, and we’re always here to help with a smile!
Best,
Michael
Storage Manager
Excellent service
Excellent service. Staff is very humble,friendly and helpful. Reasonable price. I would like to recommend.
10 de setembro de 2025
Avaliação não solicitada
Great fun at Storage Vault
The staff - particularly Stefini - were superb. We had great hilarity and it made something we expected to be mundane into great fun😂
Jordan showed us around and was very helpful.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi John.
Thanks for the lovely review, I had a great time chatting away with yourself and Christine and its always good to have a laugh.
Don't be shy, pop in for a chat anytime were here and if you need anything else don't hesitate to contact us.
Have a great weekend.
Stefini and Jordan at Storage Vault.
Awful Company...
Never again will I use this company....conned and rude rude staff. They are lovely till you have issues, broken lift, broken shutters.....tell you 14 days notice but really its a month because you paid upfront. Don't waste your energy go elsewhere. My last call from them the girl Miriem just talked at me and I was still on the line when she hung up on me.
8 de setembro de 2025
Avaliação não solicitada
Resposta da Storage Vault
Hi Pauline,
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations, and we appreciate the opportunity to provide some clarity.
When you previously enquired about our notice period, we explained that it is 14 days, and we also send invoices seven days ahead of your payment date to help ensure you have time to plan accordingly. We’re always transparent about our terms, including that storage fees are non-refundable. We do our best to make this clear from the outset.
We understand your frustration regarding the issues with the lift and shutters. These are both maintained regularly, but on the occasions mentioned, they were unfortunately damaged by other customers. While we work hard to minimise these situations, some instances are out of our control — and we’re always quick to respond when problems arise.
We’ve also reviewed the call you made to our team before this review was posted. It’s unfortunate the conversation ended before we could fully assist you, and we’d be more than happy to continue the discussion and help with any outstanding concerns.
Please feel free to get in touch on 0141 473 0810 — we’re here to help and would welcome the chance to speak with you directly.
Kind Regards,
Michael
Storage Manager
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