I was persuaded by my daughter to get Story Terrace, the Publisher to help me tell my story. I was introduced to the editor Lara Delmage initially, who explained to me in detail the procedures... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
This company employs high quality people with talent! I worked mostly with Simone Leon. She was selected initially I think because I was raised in Southern California where she also lives, and we both... Ver mais
A empresa respondeu
This company is a scam. Response: absolutely not. A bunch of strange email from various people much like scammers from Nigeria and some London connections. Check all the people who have reported losi... Ver mais
A empresa respondeu
Working with Simone was a pleasure and a treat. She is very pleasant knowledgeable guided me along the path to a fluid biography. She asked meaningful questions and helped me work through important th... Ver mais
A empresa respondeu
Detalhes da empresa
- Editora de livros
- também em
- Apostador
- Editora
Escrito pela empresa
StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.
Informações de contato
133 Whitechapel High Street, E1 7QA, London, Reino Unido
- 0044 208 150 2815
- info@storyterrace.com
- storyterrace.com
4,3
Excelente
602 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was introduced to Story Terrace…
I was introduced to Story Terrace through another hybrid publisher that rejected my manuscript. This sounded a little fishy and I wonder if the original hybrid publisher receives kickbacks from Story Terrace for the referrals. I spoke with Moseley who seemed like a nice guy and very enthusiastic to sign me on. He was professional. After some contemplation, I signed on and sent the $5,500 and signed the contract. Unfortunately, that is where the niceness and professionalism ended. I was to be assigned a project manager within 2 - 3 business days. About 4 to 5 days passed and no word. I emailed Moseley and he was on vacation. I emailed the company and then got a reply from a Christopher who was assigned to be my project manager and only works for ST a few days a week. The fact that I had to track the manager down was a little off putting in my opinion. We set up a meeting the very next day. He sent me a google drive link to prepare for the meeting. I could not get the link to work in time so he was finally just able to send me the document. During the meeting, not only did I find out that he did not have the manuscript, he knew nothing about my book. How can you be a project manager of a project and not know anything about it for the first meeting? We did the work to begin the cover design process as well as to open my accounts. He stated a 30 day turnaround for the cover design. At the two week mark, I emailed Christopher to see if there was an update. Must have been one of the days he had off so I emailed and called the company. Seems like more than just Mosely was on vacation. Christopher then replied the next day and said that it takes about 4-5 weeks and the process can't be rushed because they have a small design team. 30 days or 4-5 weeks? which is it? It's been close to a month since signing my contract and the only thing I have received from Christopher was an AI generated summary and key word document. Clearly he still hasn't read or even skimmed my manuscript. Moseley finally came back from vacation and apologized profusely and told me he would never reassigning the project manager however Christopher did not get the memo because he messaged me fixing his AI generated document. I was introduced to a head honcho through Moseley via email but yeah, he was out of the office too. Seems like internal communication is just as bad as external. This place is a mess.
9 de agosto de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Tony,
Thank you for sharing your concerns with us.
We genuinely regret to hear that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
Please know that we are taking your concerns seriously, and we are currently reviewing the details of your experience. Our team is committed to resolving this matter as quickly and thoroughly as possible. We will get back to you as soon as we have an update, please allow up to 10 working days.
Thank you for your patience and understanding as we work toward a resolution.
Warm Regards
StoryTerrace
Resposta da StoryTerrace
Dear Katherine,
Thank you for sharing your concerns.
We’d like to clarify that StoryTerrace is a legitimate, established company, and we take the trust of our customers very seriously. We are sorry to hear that your experience has been negative.
At present, we are unable to identify you or locate your project. In order to assist you with your query, please email us with further details about your complaint and your project details.
You can email us at info@storyterrace.com
Warm Regards
StoryTerrace
Very professional from the outset
Very professional from the outset, with clear guidance about how the process will work. They took a lot of care with the onboarding and finding the right writer for my mum’s book and the hours that were spent 1:1 were very productive. The editing and finalising process was a bit laborious but the storyterrace website was helpful. I’d been deterred by my editor from using this as it was not apparently compatible with my Mac but that didn’t turn out to be true so I’d encourage everyone to use it to work through the project. All the family were delighted with the book at the end and we’ve created a lovely legacy for my mum which she’d not expected and was able to direct it during her lifetime.
5 de julho de 2026
Avaliação não solicitada
A Great Experience …
It was the support from the two people I worked with especially my Ghost Writer. There were ups and downs during the process but all came to a great finish with the book and the presentation of the finished article. I would have written more but for the cost of £3 per word for anything outside my contract. A really great experience. Loved it !!!
29 de julho de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Peter,
Thank you for sharing such a thoughtful and detailed review.
We’re thrilled to hear that the support from our team, especially your Ghostwriter, helped guide you through the process and bring your story to life. We take great pride in carefully matching our clients with perfectly suited writers and supporting them throughout their storytelling journey.
We understand that every book journey can have its ups and downs, and we’re delighted that the process came together beautifully in the end. We’re equally pleased to hear that you were happy with the quality of the final book and its presentation.
We also appreciate your feedback regarding the cost of adding content outside your original agreement. We understand that every story is unique and that authors may sometimes want to include more than they initially planned, so your comments are valuable as we continue to improve the experience we provide.
Your feedback is incredibly valuable to us, and it helps us continue to improve the experience we provide for our clients.
Thank you again for trusting StoryTerrace with your story. We’re honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
Not cheap, but a priceless memento
We undertook this project to capture what a fabulous and unique life Mum had in the Navy. Mum wasn’t too sure about it, but we had a great writer, who totally put Mum at ease during the interviews. He did a wonderful job getting Mum’s life on paper and letting her voice shine.
The process is not cheap, but the end result is something that is priceless.
I’m thrilled we’ve been able to document Mum’s exciting and inspiring life. Something generations to come can have as a record.
5 de junho de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Hi Siobhan,
Thank you so much for taking the time to share such a heartfelt review. It was a privilege to help preserve your mum's extraordinary story, and we're so pleased to hear that she felt comfortable enough to open up during the interviews. We know that sharing a lifetime of memories can feel daunting at first, so it's wonderful to hear how much of a difference her writer made in helping her feel at ease.
We truly believe that stories like your mum's deserve to be told with care and understanding, and we're delighted that the finished book reflects both her experiences and who she is as a person. Knowing that your family now has something so meaningful to look back on is exactly why we do what we do.
We're honoured to have played a part in such a special project. Thank you again for trusting StoryTerrace with your mum's story, we hope her book will be treasured by your family for many generations to come.
Warm Regards
StoryTerrace
Use of AI rather than writer/editor…
Use of AI rather than writer/editor talent is offensive, alienating, and depersonalizing.
1 de setembro de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Nutmeg,
We genuinely regret to hear that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
For clarity, StoryTerrace books are created through a human-led process involving professional writers and editors who conduct interviews, shape the narrative, review drafts, and refine the manuscript. We do also utilise generative technology as a supporting production tool at certain stages, including outlining, drafting support, and content refinement. This technology is intended to assist our writers rather than replace them.
However, our goal is to ensure all clients receive books that meet their expectations. We will reach out to you separately to understand the details of your experience and provide a resolution that suits your needs.
Warm regards,
StoryTerrace
Wonderful experience
Decided to write my book with references to the diaries I had been keeping for almost 60 years. Anne-Louise understood exactly what my remit was and I wanted to make my memory book light hearted amusing and maybe a bit emotional too. I love my book and the feedback I’ve had from family & friends has all been fabulous. I really enjoyed my “meetings “ with Anne-Louise and can’t thank her and the team enough.
3 de junho de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Micheal,
Thank you for your heartfelt review.
We truly appreciate you trusting us with your journey and allowing us to help bring together almost 60 years of diaries into a beautifully crafted memory book. Stories like yours are exactly why we do what we do, they deserve to be told with care, understanding, and heart.
We’re delighted that Anne-Louise was able to understand your vision so clearly and support you in shaping a book that reflects exactly what you wanted: light-hearted, amusing, and with those more emotional moments woven in too. Your kind words regarding her professionalism and dedication are deeply appreciated, and we’re thrilled to hear how much you enjoyed your meetings with her.
We take great pride in carefully matching our clients with perfectly suited writers and guiding them through every stage of the process. Ensuring a personalised and supported storytelling experience is at the heart of what we do, and it’s wonderful to know this came through in your journey.
We are equally thrilled that you are so pleased with the final book and its quality. We always strive to make our clients’ stories personal, authentic, and beautifully presented, and it’s incredibly rewarding to hear that the book has been so warmly received by your family and friends.
Thank you again for your kind words and recommendation. We're honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
I am very disappointed with Story…
I am very disappointed with Story Terrace. It started out great. My interviewer was great but when it came to actually putting the book together, it seems like everything I said in the interview was how the editor put on paper no correcting no editing. No nothing I expected so much more, I ended up rewriting the book myself, sent the draft over to the editor and she uploaded into Story Terrace so, I wrote my own book. Now asking for another book to be written that there’re expense. If not I will take them to court!
6 de junho de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Serena,
We regret to hear that your experience with StoryTerrace has been negative, and appreciate you taking the time to share your feedback.
We acknowledge your dissatisfaction with the manuscript and wanted to provide some clarity. As part of our process, we work with our customers through revision rounds to refine the manuscript until it meets their expectations. This option was available as part of your package.
We completely respect your decision to write the book independently and recognise the time and effort you invested in bringing your story to life.
This is not the experience we aim to provide, and we take your concerns seriously. We will be reaching out to you separately to discuss your experience further and find a resolution.
Warm regards,
StoryTerrace
Professional interviews and prompt…
Professional interviews and prompt efficient help throughout the project.
5 de junho de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Hilary,
Thank you so much for your kind words.
We're thrilled to hear that our team's professionalism and dedication met your expectations. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal, so it's wonderful to know this was reflected in your experience.
Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm regards
StoryTerrace
This company is a complete sham
This company is a complete sham. I bought the most expensive package at almost $20,000 and within days realized what a sham the company was and asked to cancel and get a refund. Denied. It is now 5 years later and I still don’t have my books. I had the company investigated by private detectives and lawyer firms in the US and Uk. The company is a totally sham. Do not do business with them in any capacity.
26 de maio de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Sarah,
Thank you for taking the time to share your feedback. We're sorry to hear you feel this way, and we take all customer concerns seriously.
We can confirm that a member of our leadership team has been in touch with you directly and remains committed to addressing your concerns about your project. We welcome that ongoing conversation.
Regarding the timeline of your project, as with many bespoke biography projects, the duration can be shaped by revisions, additional requests, and decisions made along the way. We work closely with our customers throughout this process to ensure the final result reflects their vision.
On the matter of refunds: we do not deny refund requests without discussion. Every request is reviewed carefully and handled in accordance with our Terms and Conditions, which are agreed upon at the point of purchase. Where the criteria are met, we action refunds and project cancellations as requested. We also respect when customers wish to continue their projects after further conversations, and only do so with their explicit approval.
We're proud to have supported hundreds of customers in preserving their stories, and our track record of 500+ four and five-star reviews on Trustpilot reflects the quality and care we bring to every project.
We remain open to resolving your concerns and hope to bring your project to a conclusion you're satisfied with. Our customers are at the heart of everything we do, and feedback like yours, however difficult to read, helps us reflect and improve. We genuinely appreciate you taking the time to share it.
Warm Regards
StoryTerrace
Excellent service.
Excellent service. Joe MacDonald was helpful, knowledgeable, personable and provided everything with skill and experience.
21 de maio de 2026
Avaliação não solicitada
SroryTerrace are amazing they have help…
SroryTerrace are amazing they have help bring my story life and I’m so excited about getting my book published
Thank you for your support
6 de maio de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Carl,
Thank you for sharing such a heartfelt review.
We truly appreciate you trusting StoryTerrace with your story. We believe every story deserves to be told with care and understanding, and we are delighted to hear that we have helped bring your story to life.
Your positive experience means the world to us, and we are honoured to have played a part in such a meaningful journey. We hope your finished book will be a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
A Thoughtful and Well-Structured Journey to Telling My Story
Story Terrace did an excellent job helping write a book about me. What stood out most was how structured and thoughtful their process was from beginning to end. One aspect I especially appreciated was the opportunity to speak with a few different authors before making a final choice. That step made a real difference because it allowed me to select someone whose thinking, communication style, and cultural understanding felt closely aligned with mine.
This careful matching process created a strong foundation for the project and gave me confidence from the start. It made the collaboration feel natural and productive, while also ensuring that my story was captured in a way that felt authentic and meaningful. Throughout the journey, the team was professional, organized, and supportive, which made the entire experience smooth and enjoyable.
Overall, their structured approach, combined with the flexibility to choose the right author, played a major role in delivering a high-quality final product. I am very pleased with the experience and would gladly recommend Story Terrace to anyone looking for a thoughtful and personalized way to bring an important story to life.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Jayanthi,
Thank you for taking the time to share such a thoughtful and detailed review.
We’re genuinely pleased to hear that the structure of the process and, in particular, the opportunity to speak with different writers made such a positive difference to your experience. We know how important it is to feel confident in the person you’re working with, so it’s great to hear that this helped you feel comfortable from the outset and set the right tone for the project.
It’s also really rewarding to hear that the collaboration felt natural and productive, and that your story was captured in a way that felt authentic and meaningful to you. That sense of trust and alignment between client and writer is something we place a lot of value on, and it’s wonderful to know it came through in your journey. We are equally thrilled that you are pleased with the quality of the book and the final product. We always strive to make our clients’ stories personal, authentic, and beautifully presented.
Your feedback is incredibly valuable to us, and it’s customers like you who keep us motivated to deliver exceptional service. We’re honoured to have played a part in such a personal and meaningful project.
Warm regards,
StoryTerrace
Support and Guidance to enable you to publish a book.
It would seem that the company has a well proven web based system to guide a story teller wishing to publish his a book. I found this to be excellent together with the support team steering me through the various stages. The team demonstrated their understanding of my wishes and goals enabling me to gain confidence throughout.
21 de abril de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Gordon,
We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found the process clear, well-structured, and supportive throughout your journey. Our platform creates a guided experience that helps authors feel confident at every stage is exactly what we aim for, so it’s wonderful to know this came through for you.
It’s especially rewarding to hear that our team was able to understand your objectives and provide the right level of guidance and support to help you move forward with confidence. We place great importance on listening closely to each client's needs to ensure their story is developed in a way that reflects their intentions and vision.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
A wonderful experience that exceeded my expectations.
The support that I received during the entire process of my story being captured and the final printing was absolutely phenomenal!
My writer, Brenda McIntyre put all the words on paper to my total satisfaction.
My editor, Tilly Barickman was 100% supportive and "spot on" from the beginning until the very end.
14 de abril de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Glenn,
Thank you so much for your kind words.
We truly appreciate you trusting us with such a personal journey in bringing your story to life. It’s always incredibly rewarding to hear that the process felt smooth and supportive from beginning to end, as that level of care and guidance is exactly what we strive to provide.
We’re especially pleased to hear your kind feedback about Brenda McIntyre and Tilly Barickman. We take great pride in carefully matching our clients with the right writer and ensuring they are supported throughout the entire process, and it’s wonderful to know this came through in your experience. Your kind words regarding Brenda and Tilly’s professionalism and dedication are deeply appreciated.
We’re equally delighted that the final book met your expectations. We always strive to make our clients’ stories personal, authentic, and beautifully presented.
Thank you again for trusting StoryTerrace with your story. We’re honoured to have been part of such a meaningful project.
Warm regards,
StoryTerrace
Unexpected Fun
The team were helpful and accommodating throughout. Reliving one's life can be a traumatic experience if the listener/writing partner is impatient or not on the same wavelength. I found the whole experience surprisingly enjoyable and pain free thanks to the professionalism and kindness of my writer.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear John,
Thank you for sharing such a heartfelt review!
We understand that reflecting on life experiences can be emotionally distressing at times, so it’s especially meaningful to hear that you felt comfortable, supported, and at ease throughout the process. Creating a safe space where our clients feel listened to and understood is incredibly important to us.
We’re delighted that your writer’s professionalism and kindness made the experience not only manageable, but genuinely enjoyable. Your kind words regarding your writer’s professionalism and dedication are deeply appreciated.
We truly appreciate you trusting us with your journey. Your positive experience means the world to us, and we’re so happy we could help bring your story to life.
Warm regards,
StoryTerrace
The whole experience has been very rewarding
The whole experience has been very rewarding and the end product is excellent. Very happy!
31 de março de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Customer,
We truly appreciate you taking the time to share your experience
We’re thrilled to know that your experience felt rewarding from start to finish, and that the final book left such a strong impression.
Creating a meaningful and beautifully crafted book for our clients is at the heart of what we do, so it’s wonderful to hear this reflected in your journey. We are glad that the final result of the book exceeded your expectations.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
When I had a request
When I had a request, they did the best to help me with that request, and I appreciate , very much, for their efforts to help me with my book
26 de março de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Alexis,
Thank you so much for taking the time to share another review, we truly appreciate it.
We truly appreciate your recognition of the team’s efforts. Providing thoughtful, responsive support throughout each stage of the journey is a standard we strive to uphold. So it’s very rewarding to know this made a positive difference to your experience.
Your feedback is incredibly valuable to us, and it’s customers like you who continue to inspire us to deliver the highest standard of service.
Wishing you all the best for the future.
Warm Regards
StoryTerrace
From start to finish I have been guided…
From start to finish I have been guided and supported at every step by Storyterrace. The website makes the process smooth and it is easy to see every step required and where you are at on your book journey. If you're thinking of writing a book I highly recommend StroyTerrace who offer professional, friendly and personal support throughout. Its been a wonderful experience, thank you.
12 de março de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Victoria,
Thank you so much for taking the time to share your wonderful experience.
We’re delighted to hear that you felt supported and guided throughout your journey, and that the platform helped make the process clear and easy to navigate. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal.
Thank you for your kind recommendation and your recognition of the care and professionalism our team delivers. Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
Working with Story Terrace on my son’s book
I used Story Terrace to get my son’s book published. We were well supported and any small issues raised were dealt with promptly. Our views and opinions were taken on board. Communication was great. The process is a lot more straightforward than I initially thought which was a relief! We worked alongside Xiaofang who made the whole process that much easier! We cannot thank you enough Xiaofang! We will definitely use Story Terrace again!
12 de março de 2026
Avaliação não solicitada
Resposta da StoryTerrace
Dear Sonya,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that you and your son felt well supported throughout the journey, and that any concerns were addressed promptly and with care. We place great importance on listening to our clients and ensuring their views are reflected. We aim to make every step of our clients' storytelling journey seamless,supportive and professional.
We’re pleased to hear about your positive experience working with your project Editor Xiaofang. Your kind words regarding Xiaofang’s professionalism and dedication are deeply appreciated.
It was a pleasure to be part of such a meaningful project, and we would be honoured to work with you again in the future.
Warm Regards
StoryTerrace
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.