This company is a scam. Response: absolutely not. A bunch of strange email from various people much like scammers from Nigeria and some London connections. Check all the people who have reported losi... Ver mais
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This company employs high quality people with talent! I worked mostly with Simone Leon. She was selected initially I think because I was raised in Southern California where she also lives, and we both... Ver mais
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Working with Simone was a pleasure and a treat. She is very pleasant knowledgeable guided me along the path to a fluid biography. She asked meaningful questions and helped me work through important th... Ver mais
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I was persuaded by my daughter to get Story Terrace, the Publisher to help me tell my story. I was introduced to the editor Lara Delmage initially, who explained to me in detail the procedures... Ver mais
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Detalhes da empresa
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Escrito pela empresa
StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.
Informações de contato
133 Whitechapel High Street, E1 7QA, London, Reino Unido
- 0044 208 150 2815
- info@storyterrace.com
- storyterrace.com
4,3
Excelente
603 avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 90% das avaliações negativas
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Was made very welcome
Was made very welcome, I had to open up about my personal life on levels I’ve never done before in order to get my book to illustrate my life accurately, opening up to complete strangers things I didn’t even discuss with a therapist. I was throughly updated along the way and the book was produced in a professional manner by both writer and editor. The taa was am were fantastic. Thank you once again 🥰
4 de junho de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Dale,
Thank you for sharing such a heartfelt review.
We truly appreciate you trusting us with your story and opening up on such a deep and personal level. We know how much courage it takes to share parts of your life that have never been spoken about before, and we’re honoured you felt comfortable doing that with us.
Your kind words about our writer, editor, and the entire team mean so much. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal, and we’re thrilled to hear you felt thoroughly updated and supported along the way.
We’re equally delighted that the final book illustrates your life so accurately and has been produced to the professional standard you deserve.
Your positive experience means the world to us, and we’re so happy we could help bring your story to life.
Warmest Regards
StoryTerrace
Interviews with Rachel
I am delighted to provide this reference for StoryTerrace and, in particular, my exceptional writer, Rachel, who has supported me through one of the most personal and meaningful projects of my life.
From the very beginning, StoryTerrace demonstrated professionalism, sensitivity, and a genuine commitment to helping me tell my story authentically and with care. The process was seamless, and I felt supported at every stage. The team took the time to understand the emotional depth and complexity of my experiences and matched me perfectly with Rachel, who has been nothing short of outstanding.
Rachel brought warmth, clarity, and structure to my ideas. She listened deeply, asked thoughtful questions, and handled delicate themes—such as my experience with the Nursing and Midwifery Council—with insight and compassion. Her ability to weave my narrative into a coherent, powerful, and honest manuscript has been truly impressive. She has a unique gift for balancing factual accuracy with emotional resonance, and she never lost sight of the purpose behind the project.
Thanks to Rachel and the wider StoryTerrace team, what began as a daunting task has become a fulfilling and healing journey. I wholeheartedly recommend StoryTerrace to anyone looking to bring their personal or professional story to life—and if you have the privilege of working with Rachel, you are in very safe and talented hands.
3 de junho de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Hi Pam,
Thank you for sharing your wonderful experience.
It means so much to hear that you felt supported and understood throughout this deeply personal project.
Your kind words regarding Rachel’s warmth, insight, and dedication are deeply appreciated. We take great pride in carefully matching our clients with the right writer and ensuring every step of the storytelling journey is seamless, professional, and authentic.
We are equally delighted that the final result exceeded your expectations and that what began as a daunting task became a fulfilling and healing experience.
Thank you again for your kind words and high recommendation. Your positive experience means the world to us, and we’re honoured to have played a part in bringing your story to life.
We hope your book continues to be a source of pride and inspiration for years to come.
Warmest Regards
StoryTerrace
The customer service I received from…
The customer service I received from Marge Brown and Margaret McDowell. Everything was so great.
20 de maio de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear WLA,
Thank you so much for taking the time to share your wonderful experience!
Your kind words regarding Marge Brown and Margaret McDowell’s professionalism and dedication are deeply appreciated. We're thrilled to hear that their support made such a positive impression.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Warm regards,
StoryTerrace
Excellent experience with Freya
Excellent experience, perfectly managed by our project editor, Freya! We were always kept informed of deadlines and next steps but never pressurised into making quick decisions. Freya was very responsive and always had the answers to our questions.
20 de maio de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Benjamin
Thank you so much for your kind words!
We’re thrilled to hear that you had an excellent experience and that Freya’s professionalism and dedication made such a positive impact. Your kind words regarding her responsiveness and thoughtful guidance are deeply appreciated.
We truly believe that stories like yours deserve to be told with care and understanding, and we’re so glad that Freya helped make the process smooth, informative, and pressure-free.
Thank you for sharing your experience with us, your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
Thank you again for trusting StoryTerrace with your story.
Warmest wishes,
StoryTerrace
I had writers block.
I had writers block and was unable to finish my story. I had been working on it for ten years. They found a writer who worked closely with me and we completed my story under the timeline. The layout was beautiful. I received the finished product and it is gorgeous.
1 de maio de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Hi Leonard,
Thank you so much for taking the time to share your wonderful experience
We're so glad we could help you overcome writer’s block and bring your story to life. It’s great to hear that the collaboration with your writer made such a difference, and that the final layout and design exceeded your expectations. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process.
We’re glad we were able to help you complete your story under the timeline, and seeing it come together beautifully is exactly what we strive for. Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
A meaningful experience brought to life with care and professionalism
I recently had a book written about my parents through StoryTerrace, and overall, it was a wonderful experience. The highlight of the process was working with our assigned writer, Jenny. She was fantastic—highly professional, warm, and made my parents feel completely at ease during the interviews. She really brought out their stories with care and authenticity.
The StoryTerrace platform, Bookmaker, was user-friendly and made it easy to review drafts, make comments, and upload photos. It streamlined the collaboration and editing process, which was a big help.
The final book turned out beautifully. While the prose could have used a little more polish in places, the essence of our family’s story came through clearly and meaningfully.
My only real critique is that most communications from StoryTerrace were fairly boilerplate. That said, whenever I had a specific question or needed assistance, the team responded quickly and helpfully.
All in all, StoryTerrace delivered on its promise to help preserve our family’s legacy in book form. I'm grateful for the experience and would recommend it to others looking to capture their loved ones' stories.
1 de maio de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Hi Mike
Thank you so much for taking the time to share your wonderful experience.
We’re truly honoured to have played a role in capturing your parents’ story, and we’re so pleased to hear that the process was meaningful for your family.
Your kind words regarding Jenny’s professionalism and dedication are deeply appreciated. We take great pride in carefully matching our clients with perfectly suited writers, and it’s heartening to know that she made your parents feel comfortable and brought out their memories with such authenticity and care.
We’re thrilled you found the Bookmaker platform easy to use. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal, and it's wonderful to know it helped streamline the collaboration and editing process for you.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We truly appreciate your high recommendation and we're honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
Amazing Editor
Jaci Smith was assigned to me to get my story and she was great. She really got me.
5 de maio de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Hi Glorabora,
Thank you so much for taking the time to share your wonderful experience.
We're so happy to hear that your writer Jaci connected with you and truly understood your story, that connection is at the heart of what we aim for at StoryTerrace. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process. And We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal.
Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
Going into the unknown: Narrating an interacting career and personal life biography.
The excellent selection of a writer Alex Grant:
1.Patient and responsive to my suggested way of working although new to him namely:
Prior to each one to one session I would before hand gather my thoughts on the period, event or issue to be covered and convert them into a "mind-map"the compuerised version of which I would forward to Alex. Hence we had a structure containing details to be discussed along with names and places which I think helped Alex and not lease me to avoid pause in our meetings and omissions.
2. The challenge Alex had was that the Biography was, as he has described, a Portmanteau in that it had two interacting parts: my career and personal life.
3. The challenge Alex had of understanding the scientific aspects of my career given that he did not have a scientific education. As a result we decided to try and explain the science at the level we would do if talking to a bar maid. This, it has been said, is what all true scientists should be able to do.
4 Alex's writting is very smooth and clear and I hope will encourage my grand children and some of my grown up children and step children to read the biography as literature reading is not a regular occupation of some of them them.
5.Alex dealt well with my editing and addtions to the text and patience over the 2.5 years journey it took to complete the printed book.
6. Turning to the role of the editor(s). it turns out that there were quite a number during the 2.5 years. The earlier ones had in fact little to do and I was wondering what are they supposed to do! The final editor Xiaofang Ma took the reins where I was able to appreciate his role in steering me through finalising the text, and layout the photographic material. Here he gave me a free hand to lay it out in a captioned Power Point formate which worked well. While I had decided that approach my self I think it would be good if the editor explained is or her role in finalising the manuscritp for printing. Here such suggstions as Power Point would have been instructive at the outset.
In the end the whole process went suprisingly smoothly.
16 de maio de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Hi Terry,
Thank you so much for your wonderful and thoughtful review.
We’re delighted to hear how well your writer Alex adapted to your unique working style and tackled the scientific and structural challenges of your biography with care and clarity. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process. And we always strive to make storytelling personal and authentic as possible.
We're also pleased that Xiaofang’s support in the final stages helped bring everything together smoothly. It’s been a privilege to help you preserve your story, and we hope your family enjoys it for generations to come.
Warm regards,
StoryTerrace
Getting it down in black and white.
I found the process truly psychotherapeutic. I chose my author based primarily on her preference to meet face to face. This was my choice also, to establish an empathic understanding.
Production and editing of the drafts were easy after I managed to navigate their website,
I chose to have a family tree, and that was perhaps the most arduous part of my exercise, although I had all the information to hand.
Errors and omissions were easy to fix, and now I have received the finished article.
A truly satisfying process.
19 de abril de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Hi PJM,
Thank you so much for your heartfelt review.
We’re truly moved to hear how meaningful the process was for you, and especially that it felt psychotherapeutic. That’s exactly the kind of depth we hope to create when helping clients tell their life story.
It’s wonderful that you were able to connect with your chosen writer face-to-face and build that empathic relationship; it’s a powerful foundation for storytelling, and we’re glad we could facilitate that for you.
We're also pleased to hear that navigating the production and editing process was seamless, and that you felt supported throughout the process.
We’re delighted to know that the final book met your expectations and left you with a true sense of satisfaction.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Kind Regards
StoryTerrace
Really great way to write a book
Great concept, good supportive process throughout, lovely and talented people. A great way to write a book.
1 de março de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Hi Roger,
Thank you for your kind words.
We're thrilled to hear that you enjoyed the StoryTerrace experience and felt supported throughout the process. It means a lot to us that you found our team lovely and talented, we’re lucky to work with such passionate storytellers.
Helping people turn their memories into books is what we love to do, and we're so glad to have worked with you on such a meaningful project
Kind Regards
StoryTerrace
Thank you to everyone at store terrace
Thank you to everyone at store terrace, for all your help ,
Write my book escape of the Tulips , it’s been amazing 12 months journey. I
Am
Looking forward to the out come and hope it will help all the abused women and men who struggle to move on Never give up think positive 🙏🌷
12 de abril de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Valarie,
Thank you for such a heartfelt review. We're incredibly grateful to have been part of the creation of your story, as it carries so much strength, hope, and purpose.
We’re thrilled to hear that your experience with StoryTerrace has been positive. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal.
It’s been a privilege for our team to support you over these past 12 months. We truly believe that stories like yours deserve to be told with care and understanding.
Thank you for trusting us with such a meaningful project . We’re just as excited as you are to see the final result and the positive impact it will have on others.
Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Kind Regards
StoryTerrace
Perfect!
So well organised in every way from beginning to a printed book.
Gemma, my ghost writer was a complete pleasure to work with and beyond brilliant. Hariny oversaw the book and was super efficient.
1 de abril de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Nigel,
Thank you for taking the time to leave such a wonderful review!
We’re thrilled to hear that your experience with StoryTerrace was positive and met your expectations. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal.
Your kind words regarding our team's professionalism and dedication are deeply appreciated.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Kind Regards
StoryTerrace
What a fantastic company,without the…
What a fantastic company,without the help of story terrace I would have never been able to write my book .The whole experience from start to finish was amazing
7 de abril de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Robert,
Thank you for your wonderful feedback. We're so pleased to hear that your experience with StoryTerrace met your expectations.
Helping people turn their stories into books is what we’re passionate about, and it’s incredibly rewarding to hear how meaningful the process was for you.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Kind Regards
StoryTerrace
Review of my book "Conversations with my Grandchild"…
From the beginning of my book 📖 adventure, I was guided to a good writer fit. An easy computer friendly platform to review the cover, manuscript, placement of pictures and publishing to Amazon.com.
19 de março de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Philip,
Thank you so much for taking the time to leave such a wonderful review!
We’re thrilled to hear that your experience with the writer and our platform met your expectations. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal. So it’s great to know that you found the platform easy to navigate, in regards to your cover, manuscript, and Amazon publishing.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We’re honoured to have played a part in such a personal and meaningful project.
Kind Regards
StoryTerrace
Very disappointed at refund policy
I have been unable to complete the project for my grandma since she has become too mentally unwell to have another interview.
I’m very frustrated that I can’t get even a partial refund - most of the work has not been completed so I’m not sure why I can’t get some money back.
Extortionate cost for no result
6 de março de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Hannah,
Thank you for sharing your feedback with us.
We truly sympathise with the challenges you've faced regarding your grandma’s health, and apologise for any distress caused by this process.
Our management team has reviewed your query thoroughly and tried to find a fair resolution, whilst keeping in line with our company’s terms and conditions. After taking into consideration your circumstances and project resources invested. On this occasion we have granted a partial refund.
We regret that our collaboration couldn’t continue, and that your experience with StoryTerrace did not meet your expectations. Please note, should you wish to revisit this project in future, we will be happy to assist you.
Our thoughts are with you and your family during this difficult time. We appreciate your patience throughout this process, and apologise for any inconvenience caused.
Kind Regards
Husaina
Absolutely brilliant experience
Absolutely brilliant experience, service was super, I am considering doing it all again.
Felt very looked after, hand held throughout, I have learnt so much but would still prefer the expertise and guidance from the staff at StoryTerrace.
would highly recommend. Something I always said I would do, now with the professional help I have accomplished it with a fabulous outcome. Thankyou to StoryTerrace.
9 de março de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Kelly,
Thank you so much for taking the time to share your wonderful experience!
We’re thrilled to hear that you felt well looked after and supported throughout the process. Ensuring a personalized and guided experience is at the heart of what we do, and we’re honoured to have played a part in such a meaningful project.
Your high recommendation means the world to us. Should you ever decide to do it again, we’d be more than happy to help!
Thank you once again for choosing StoryTerrace.
I have paid over £10,000.00 for NOTHING !!!!!
I have paid over £10,000.00 for the Novella Package. Then suddenly I get an email out of the blue asking me to pay the final payment of £2932.50. Before the final payment was due I was supposed to get a full chapter and a table of contents for the book but have received neither. I have been sending emails for over 6 months now but absolutely no resolution whatsoever expect holding emails to say they are dealing with my complaint. I have paid for 10 people to put their input into the book as it is about my dead Brother and he worked in the Film Industry so there were lots of stories to tell.
To say I am heartbroken about this exciting adventure I embarked upon 2 years ago Story Terrace have ruined this for me! I would not want anyone else to go through what I have been through whilst still grieving the loss of my Brother. Please be careful with your money !!!!!!!!!!!!!!!!!!!!!!!!!
Sent today after a poor excuse from the project Manager about my book......telling me he can't get involved unless I pay the final payment of £2932.50 which is not due until I have proof read a chapter and a table of contents.....
HI Martin
I am currently in the process of completing a Claim Form online on HMRC.
I am also reporting the Company for charging VAT on my invoices and I have a legal right to know whether my VAT has been paid over to HMRC!
You might not be in charge of the finances but you are in charge of the process for the book.
I am entitled to see a full chapter and a table of contents before my final payment is due!
Do you have these available?
The book is about my DEAD Brother a Film Director who has worked with many many famous people such as Jason Statham, Sir David Jason, David Suchet, Guy Ritchie, Madonna, John lynch, John Hannah, all the friends cast, the fantastic four cast and many more.
I do not lie and I am telling you this – if I do not receive either a refund or the chapter and table of contents this week then I am afraid the following will be all over every single social media website I can find including all the emails to and from Story Terrace including the money claim I will be finalising today.
You will not sell another book by the time I have contacted all the Directors that have wasted their valuable time telling Martin Milnes about Michael’s days in the Film Industry so once they all find out it will be a sad day for you all.
ST 2024 LTD
Eternal Lives ltd
Eternal Lives OPCO ltd
Mr Rutger Bruining
All the information I have pulled from Companies House will also be all over Social Media!
You have breached our contract not me and you can use every excuse in the book that you are not getting involved in this but you are wrong – you are managing the Projects so you should do what you are stating in your contracts so I ask once again where is my first Chapter for proofing along with the table of contents for proofing,. I believe the final payment then follows my proof reading of these???
You have stolen confidential information about my Brother and stories from famous people already in the Film Industry that have placed their trust in your Martin Milnes and the book about Mick Ward First Assistant Director – check him out on IMDB…. He was even listed in the BAFTA awards.
I am also an accountant so I have the means and the power to upset your fraudulent Company including reporting you to HMRC……
I await a further response and if this is not satisfactory then I will unleash everything I have and warn other British People that are about to be ripped off, lied to and stolen from…..
The ball is in your court!
6 de março de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Theresa,
Thank you for sharing your feedback with us.
We genuinely regret to hear that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
Please know that we are taking your concerns seriously, and we are currently reviewing the details of your experience. Please be advised that you can access the full chapter of your book and other book project materials via our Bookmaker platform. We understand you’ve experienced difficulties in accessing these materials, and we’ve offered guidance on how to navigate the platform and we’re more than happy to assist further if needed.
We acknowledge your dissatisfaction regarding the payment process. However we want to reassure you that all decisions regarding payments are made in accordance with our terms and conditions. Which are intended to ensure fairness and transparency for all parties involved. Also please note the payment requested is also reflective of current efforts and resources invested in the project.
Our team is committed to resolving this matter as quickly and thoroughly as possible. Thank you for your patience and understanding as we work toward a resolution.
Kind Regards
StoryTerrace
Story Terrence I had a really great experience working…
I had a really great experience working with Xiaofang Ma at Story Terrence. She helped me to put my book on Amazon and on every other Side there is out there. She is very prompt with everything when you write her a question she answers right away. I think I was back-and-forth with at least 50 of them and she has so much patience and she is so Understanding with everything.
She is doing a wonderful job and you if you ever work with story Terrence, please ask for her to be your promotional guide 😜
Thank you for all The hard work you did for me and you’re still doing it :))
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da StoryTerrace
Dear Lucia,
Thank you so much for taking the time to share your wonderful experience. Your kind words regarding Xiafang’s professionalism and dedication are deeply appreciated.
We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal. Xiaofang is a shining example of the commitment we bring to every project.
We are glad to hear that with Xiaofang's unwavering support, your amazon book publishing was a major success. We are passionate about helping our clients share their stories with the world, and it’s great to know that we met your expectations.
Xiaofang’s prompt communication, patience, and attention to detail reflect the high standards we strive for at StoryTerrace, and it’s feedback like yours that motivates us to keep doing what we do.
We're honored to have played a part in such a personal and meaningful project
Kind Regards
StoryTerrace
10/10
From start to finish Story Terrace were so helpful, understanding & very patient.
My son (who tells his story) is disabled so needed extra help from the start & that's exactly what he got. Would definitely recommend Story Terrace 5* service
19 de setembro de 2024
Avaliação não solicitada
Resposta da StoryTerrace
Dear Kim,
Thank you for your wonderful feedback! We’re truly honored to have been part of your son’s storytelling journey. Ensuring a supportive and personalized experience for every client is at the heart of what we do, and we’re so pleased to hear that our team provided the extra care and assistance needed.
Your recommendation means the world to us!
Best regards,
The StoryTerrace Team
I found the whole experience totally…
I found the whole experience totally great . And when had finally got my finished book it gave me a sense of achievement.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da StoryTerrace
Dear Jacqueline,
Thank you for your fantastic feedback! We're thrilled to hear that your experience was great and that receiving your finished book gave you such a wonderful sense of achievement. It's an honor to have been part of your storytelling journey.
Warm regards,
The StoryTerrace Team
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