Streamily Avaliações 

Resposta da Streamily

21 de mai. de 2025

Hi Leuan,

Thank you for taking the time to share your experience—we sincerely appreciate your feedback and apologize for the frustration and inconvenience this situation caused. You’re absolutely right that as the retailer, it’s our responsibility to ensure you receive your order, and we regret that our initial response fell short of your expectations.

We’re glad to see that the issue was resolved with a promo code for the full value of your order, but we completely understand how the delays and miscommunication along the way impacted your experience. This isn’t the level of service we strive for, and we’re actively working to improve our processes to prevent similar issues in the future.

Your patience and willingness to give us another chance mean a lot to us. We’d love the opportunity to restore your faith in Streamily, and we hope your next experience with us reflects the seamless, positive service you deserve. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our support team directly.

Thank you again for your honesty and for being part of the Streamily community.

Best regards,
The Streamily Team

Resposta da Streamily

21 de mai. de 2025

Hi Jenmi,

Thank you for sharing your concerns with us. We’re sorry to hear about your experience with your membership.

Our membership terms are clearly outlined during checkout, but we understand that issues can sometimes arise. To help resolve this quickly, we’d need the order number tied to your membership purchase. Unfortunately, without this information, we couldn’t locate your account through the details previously provided.

Please contact our support team directly at **support@streamily.com** with your order number, and we’ll be happy to investigate this further and assist you.

We appreciate you bringing this to our attention and hope to have the opportunity to make things right.

Best regards,
The Streamily Team

Resposta da Streamily

21 de mai. de 2025

Hi Alex,

Thank you for being a loyal Streamily customer and for sharing your honest feedback. We sincerely appreciate your support over the years and apologize for the frustration caused by the delay in resolving your order from April 2024.

While we’re glad to see your refund was ultimately processed, we completely understand that the year-long wait and lack of proactive communication fell short of your expectations. This isn’t the experience we want for any customer, especially someone who has invested as much in our community as you have.

We’re actively working to improve our response times and communication processes to prevent situations like this in the future. Your patience and willingness to continue with Streamily mean a great deal to us, and we’d love the opportunity to provide you with the seamless service you deserve moving forward.

If there’s anything else we can do to assist you, please don’t hesitate to reach out to our team at support@streamily.com. We truly value your business and your trust.

Best regards,
The Streamily Team

Resposta da Streamily

31 de mar. de 2025

We sincerely apologize for the unacceptable delay in fulfilling your order and for the lack of clear communication along the way. We understand how frustrating this experience must be—waiting months for an item you were excited about is not the service we aim to provide, and we truly regret letting you down.

At Streamily, we do our best to keep talent informed of pending orders and provide them with reminders and support to complete signings in a timely manner. However, because these orders rely on the availability of independent creators—many of whom have busy schedules, conventions, filming commitments, or other obligations—delays can sometimes occur beyond our control. That said, it’s our responsibility to ensure better transparency with you when these delays happen, and we clearly fell short in keeping you updated.

We’ve escalated your order internally and are working to get you a resolution as quickly as possible. If you’d prefer a refund at this time, we’re happy to process that for you—just let us know by replying to your support ticket or emailing us directly.

Again, we’re deeply sorry for this experience and appreciate your patience. We’re committed to improving our processes to prevent situations like this in the future.

Resposta da Streamily

31 de mar. de 2025

Thank you so much for taking the time to share your experience with Streamily! We’re thrilled to hear that your send-in items were handled smoothly and that you’ve had such a positive experience with our service.

We truly appreciate your patience and understanding regarding processing times—our team works hard to ensure every item is authenticated and cared for before making its way back to you. It’s feedback like yours that motivates us to keep improving!

Thanks again for your support and trust in us. We’re so glad you’re happy with your orders, and we look forward to serving you again in the future!

Resposta da Streamily

31 de mar. de 2025

We sincerely apologize for the unacceptable delay in your order and for our lack of communication. Waiting five months for an item—especially one meant as a gift—is understandably frustrating, and we take full responsibility for not keeping you informed throughout the process.

While our team does everything possible to remind talent of pending orders and facilitate timely signings, delays can sometimes occur due to their schedules and external commitments. That said, this does not excuse the poor communication you’ve experienced, and we’re truly sorry for letting you down.

If you’d prefer a refund instead of waiting further, please let us know by replying to your support ticket or emailing us directly—we’re happy to process that for you right away.

Your trust means everything to us, and we’re committed to improving our response times and transparency moving forward. Thank you for giving us the opportunity to make this right.

Resposta da Streamily

10 de mar. de 2025

Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this has caused you. We understand how concerning it can be to discover unexpected charges, and we take matters like this very seriously.

We want to clarify that our intention is never to mislead or cause confusion regarding subscriptions or charges. We strive to be transparent about all transactions, and any subscription services are clearly outlined during the checkout process. However, we recognize that there may have been a misunderstanding or oversight in this case, and we regret any distress this has caused.

If you haven’t already, please reach out to our customer support team directly so we can investigate this matter further and work with you to resolve it. We value your feedback and are committed to ensuring our processes are as clear and user-friendly as possible.

Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns and improve your experience moving forward.

Resposta da Streamily

Atualizado em 10 de mar. de 2025

Thank you for taking the time to share your experience and for following up with additional details. We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how important trust and transparency are when it comes to financial transactions, and we regret that your experience fell short of the standards we strive to uphold.

Regarding the subscription charges, we want to clarify that our intention is never to mislead or cause confusion. We take your concerns seriously and have processes in place to address issues like this. However, it appears there was a breakdown in communication and resolution in your case, and for that, we are truly sorry. We are reviewing our internal procedures to ensure that similar situations are handled more effectively in the future.

We appreciate you bringing this to our attention, and we’re glad to hear that your credit card company was able to resolve the issue on your behalf. If there’s anything further we can do to assist you, please don’t hesitate to reach out to us directly. Your feedback is invaluable, and we are committed to improving our services to better meet the needs of our customers.

Thank you again for sharing your experience.

Resposta da Streamily

3 de mar. de 2025

Thank you so much for taking the time to leave such a kind review! We’re thrilled to hear that you found our response quick and our service friendly. Providing excellent support is our top priority, and your recommendation means the world to us.

If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Resposta da Streamily

Atualizado em 3 de mar. de 2025

Thank you so much for taking the time to share your experience with us on Trustpilot! We truly appreciate your understanding regarding the behind-the-scenes hiccups and are delighted to hear that once we received the print, everything moved smoothly for you.

It’s wonderful to know that your print and frame arrived safely and securely, and that our team was able to provide prompt and professional responses to your queries. Your satisfaction is our top priority, and we’re thrilled that you’d consider using Streamily again in the future!

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!

Resposta da Streamily

3 de mar. de 2025

Thank you for sharing your feedback, and please accept our sincerest apologies for the issues you’ve experienced with your order. We deeply regret the delays, miscommunication, and the oversight regarding the Certificate of Authenticity (CoA). This is not the level of service we strive to provide, and we truly appreciate your patience throughout this process.

We understand how frustrating it must have been to deal with the incorrect print initially and then to receive the package without the CoA. This is entirely on us, and we are committed to resolving this matter for you as quickly as possible.

To ensure your CoA is handled promptly, please reach out to us directly at **support@streamily.com** with your order details. Our team will prioritize your request and make sure the CoA is sent to you without further delay.

We’re truly sorry for the disappointment this has caused, especially since this was intended as a gift. Your feedback is invaluable, and we are taking steps to improve our processes to prevent similar issues in the future.

Thank you for giving us the opportunity to make this right. We hope to have the chance to regain your trust.

Sincerely,
The Streamily Team

Resposta da Streamily

12 de fev. de 2025

Thank you so much for taking the time to leave such a kind review! We’re thrilled to hear that you’ve been happy with every order you’ve received through Streamily—it means the world to us to know we’re delivering a great experience.

We truly appreciate your suggestion about offering Canadian pricing. We understand how currency conversion can impact the overall cost, and we’re always looking for ways to improve and make our products more accessible to our valued customers, including those in Canada. Your feedback is incredibly important to us, and we’ll definitely take it into consideration as we continue to grow and enhance our services.

Thank you again for your support and for being a part of the Streamily community. We’re so glad you love your orders, and we look forward to serving you again in the future!

Resposta da Streamily

12 de fev. de 2025

Thank you so much for taking the time to share your kind words about Streamily! We’re thrilled to hear that you’ve had such a positive experience with us and that our team has been able to assist you promptly and effectively.

Providing excellent customer service is one of our top priorities, and it’s incredibly rewarding to know that our efforts have made a difference for you. Your support and feedback mean the world to us, and we’re so grateful to have you as part of the Streamily community.

If there’s ever anything else we can do to make your experience even better, please don’t hesitate to reach out. We’re here for you!

Thank you again for your support and for sharing your thoughts. We look forward to serving you again soon!

Resposta da Streamily

12 de fev. de 2025

Thank you for taking the time to share your detailed review. We truly appreciate your honesty and want to sincerely apologize for the frustrations you’ve experienced with your recent orders. Your feedback is invaluable to us, and we’re committed to improving based on your experience.

Regarding Problem Situation 1, we deeply regret the delay and lack of communication surrounding your autograph order. While we aim to deliver orders as quickly as possible, there are occasionally delays beyond our control, such as talent availability or shipping logistics. However, we understand that this does not excuse the lack of updates, and we’re working to improve our communication processes to ensure customers are kept informed every step of the way. We’ll continue to work on this order for you.

As for Problem Situation 2, we’re glad to hear that our team was able to resolve the issue with your Marvel Rivals print. We apologize for the initial confusion and delays in responding to your emails. Our goal is to provide timely and helpful support, and we acknowledge that we fell short in this instance. We’re actively reviewing our customer service protocols to ensure faster and more personalized responses moving forward.

We’re grateful that you’ve given us the opportunity to address these issues and that you’ve updated your review to reflect the resolution. Your satisfaction is our top priority, and we’re committed to proving that we care about every order, not just the first.

If there’s anything else we can do to make things right or if you have further concerns, please don’t hesitate to reach out directly. We’re here to help and ensure your future experiences with Streamily are nothing short of excellent.

Thank you again for your patience and understanding. We value your support and look forward to serving you better in the future.

Resposta da Streamily

12 de fev. de 2025

Thank you for taking the time to share your review and for bringing this matter to our attention. We sincerely apologize for the delay and frustration you’ve experienced with your order from Jeremy Jordan. We understand how disappointing it must be to wait this long for your signed print, and we truly appreciate your patience.

While we do our best to provide accurate timelines for orders, the availability of our talents can sometimes impact the fulfillment process. Unfortunately, this is beyond our control, and we understand that it can lead to longer wait times than anticipated. That said, we recognize that we can improve in managing expectations and keeping customers informed throughout the process.

We’re actively reviewing our processes to ensure better clarity, such as adding disclaimers for high-demand talents and providing more frequent updates to customers. Regarding your specific order, while we cannot provide an exact timeline for when the print will be signed due to the talent’s schedule, we’re doing everything we can to move this forward and will follow up with you as soon as we have more information.

Your feedback is invaluable to us, and we’re committed to making improvements to prevent situations like this in the future. If there’s anything else we can do to assist you or if you have further concerns, please don’t hesitate to reach out.

Thank you again for your understanding and for giving us the opportunity to address this issue. We value your support and are dedicated to ensuring a better experience for you moving forward.

Resposta da Streamily

28 de jan. de 2025

We want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing it must be to wait two months for your package, only to have it delivered to the wrong address. This is not the experience we want for any of our customers, and we deeply regret that we’ve fallen short in this situation.

We’re also very sorry for the lack of response to your emails—this is not the level of service we strive to provide, and we take full responsibility for this oversight. To ensure your issue is resolved as quickly and effectively as possible, we kindly ask that you reach back out to our Support team at support@streamily.com and request to speak with a manager. This will allow us to escalate your case immediately and give it the attention it deserves.

We truly value you as a customer, and we’re committed to making this right. Our team will work diligently to address your concerns and find a resolution that meets your expectations. Thank you for bringing this to our attention, and we’re truly sorry for the poor experience you’ve had. We hope to restore your faith in us and provide you with the service you deserve moving forward.

Resposta da Streamily

28 de jan. de 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and disappointment you’ve experienced with your order. We understand how important this was for your friend’s birthday, and we deeply regret that we fell short in delivering the experience you deserved.

We take your feedback very seriously and will use it to carefully review our processes and identify areas where we can improve. While we can’t undo the inconvenience this has caused, please know that your experience has been heard, and we’re committed to making meaningful changes to better serve our customers.

To address your specific situation, we’re escalating your case to ensure it receives the attention it deserves. Please reach out to us directly at support@streamily.com and ask to speak with a manager so we can work toward a resolution as quickly as possible.

Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to make this right for you.

Resposta da Streamily

28 de jan. de 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced with your order and our customer service. We understand how disappointing it must have been to see a discount offered while waiting for your purchase, and we regret that we were unable to accommodate your request at the time.

We want to clarify that our refund and cancellation policies are outlined prior to purchase to ensure transparency, and we understand that these policies may not always align with the expectations or circumstances of our customers. That said, we deeply regret that your experience left you feeling unheard and undervalued. This is not the level of care we strive to provide, and we take your feedback seriously as we work to improve our processes and customer interactions.

We truly value you as a customer and are committed to making meaningful changes to better serve you and others in the future. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out to us directly at support@streamily.com.

Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to restore your trust in us.

Resposta da Streamily

28 de jan. de 2025

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and disappointment you and your daughter have experienced. We understand how excited she must have been to receive her signed Jeremy Jordan autograph, and we deeply regret that this process has taken far longer than expected.

We want to clarify that our Talent Partnership team has been in constant contact with Jeremy Jordan to ensure orders are fulfilled as quickly as possible. However, due to his ongoing commitments with his Broadway show, there have been unavoidable delays. While we understand this explanation does not make up for the wait, we want to assure you that we are actively working with Jeremy and his team to complete all pending orders.

We also want to emphasize that we do not take payments unless we are confident in fulfilling orders, and we never intend to mislead or disappoint our customers. That said, we completely understand your frustration, and we take full responsibility for the lack of timely updates and the delay in delivering your daughter’s autograph.

Please feel free to reach out to us directly at support@streamily.com so we can work with you to find a resolution - we’re committed to making this right for you and your daughter.

Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to restore your trust in us.

Resposta da Streamily

28 de jan. de 2025

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with our membership enrollment process. We understand how upsetting it must be to feel charged for something you didn’t intend to continue, and we regret that this has contributed to a negative experience with our company.

We want to clarify that the membership enrollment, including the clear understanding that it is a monthly charge, is displayed on the checkout page prior to completing the purchase. Additionally, the option to opt out of the membership is available at any time. That said, we take your feedback seriously as we work to improve the transparency and usability of our checkout process.

Regarding your request for a refund, while our policy states that membership charges are non-refundable once processed, we truly regret that this has left you feeling unheard and dissatisfied. We’re committed to reviewing our policies and processes to ensure a better experience for our customers moving forward.

We value your feedback and are taking steps to address the issues you’ve raised, particularly around customer service and communication. If there’s anything further we can do to assist you, please don’t hesitate to reach out to us directly at support@streamily.com.

Thank you again for bringing this to our attention. We’re committed to doing better and hope to have the opportunity to restore your trust in us.