We bought two Stressless recliners. Both were perfectly finished and functioned well. One recliner had a problem with loud squeaking when adjusting positions, so Stressless sent a technician to chec... Ver mais
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Veja o que dizem as avaliações
Rikki at Easyliving was great and honest to deal with and the fact that the products are built in Norway as we appreciate you get what you pay for. Our Recliners are fantastic..
A empresa respondeu
i recently purchaced two sunrise classic power chairs after a trial at the shop and we were quite pleased with them at first .but as time went on we both realised they did not suit in some areas o... Ver mais
A empresa respondeu
Love the chairs but I’m only 5foot tall and my husband is 5 feet 10 so the medium size was good for me but too small for my husband so we purchased 2 large chairs. I find that my feet don’t touch the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Norwegian comfort that cannot be explained but simply must be experienced.
Informações de contato
Level 18, 227 Elizabeth Street, 2000, Sydney, Austrália
- 02 9525 4211
- office.au@stressless.com
- stressless.com/en-au
4,6
Excelente
584 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The video was helpful but it had no…
The video was helpful but it had no sound.. maybe that was my problem at my end
16 de novembro de 2024
Resposta da Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Resposta da Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Delivery was on time and everything was…
Delivery was on time and everything was what it was expected to be.Chair was set up properly as agreed at point of sale. We opted for pick up collection and the process was a breeze. I have been enjoying the chair immediately following collection.
8 de novembro de 2024
Resposta da Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Resposta da Stressless Australia
Good Morning Gareth & Anne,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Every inquiry regarding delivery…
Every inquiry regarding delivery process was met with involvement and detailed information.
15 de outubro de 2024
Resposta da Stressless Australia
Good Morning Barry,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Amazing Service.
Amazing Service.
From the time we walked through the door until our furniture was delivered it was a breeze.
The team is so welcoming and knowledgeable.
At no point in time did we feel pressured to place an order.
Thank you very much for all your help.
We will highly recommend your company and beautiful furniture as well.
20 de outubro de 2024
Resposta da Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Salesperson knowledge of product and…
Salesperson knowledge of product and comfortability of Stressless. Outside our budget although worth the money.
17 de outubro de 2024
Resposta da Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Good customer service
Good customer service, good delivery. Register of warranty was unsatisfactory as my chair is an Admiral medium, but not in drop down menu. Had to register it as a Aura instead.
29 de setembro de 2024
Resposta da Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Custom made and delivered in 4.5 months…
Custom made and delivered in 4.5 months - I reckon that’s pretty good.
26 de setembro de 2024
Resposta da Stressless Australia
Dear Mike,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at office.au@stressless.com
Kind Regards,
The Stressless Customer Care Team
Bought the Mayfair stressless chair
Bought the Mayfair stressless chair. So uncomfortable and would not recommend. The upper back and neck is so overstuffed that it pushes your head forward causing neck and thoracic pain. Regretful purchase. Buy at your financial peril!
9 de maio de 2024
Avaliação não solicitada
Resposta da Stressless Australia
Dear Jo,
Thank you for your Stressless review.
We are sorry to hear that you find your Stressless recliner uncomfortable.
We did arrange for a technician to come onsite and inspect your recliner to ensure there were no manufacturing faults with your recliner. They have since confirmed there are no faults.
We would recommend contacting the retailer where you purchased your recliner from for further options, including optimal sizing & fitting options.
Kind Regards,
Stressless Customer Care Team
Stressless Fiona 2.5 seater couch poor quality
I purchased 12 months ago a Stressless 2.5 seater Fiona leather couch in olive green. I live on my own and noticed 12 months later that one side of the couch had significantly deteriorated. They refer to this as puddling, significant creasing in the leather. So many friends have commented on this and suggested I submitted a warranty claim via Sofacraft in Richmond with photographs of the couch. I was extremely disappointed with the reply from Stressless head office sent stating it was normal wear! A one sentence reply.
I waited 5 years to buy this couch and had my last couch for 15 years. For a $4000 couch I would expect a better quality product and a product warranty which addresses the issue. Other friends own Stressless leather furniture and have been very happy with the quality. I would not recommend Stressless furniture and in particular their leather couches
1 de agosto de 2024
Avaliação não solicitada
Resposta da Stressless Australia
Dear Elizabeth,
Thank you for your review.
We are sorry to hear you are unhappy with your Fiona sofa and we would love to arrange for a technician to come onsite and inspect this for you. Please send us an email at office.au@stressless.com with your full name, address and contact number so we can arrange this for you.
We are sorry for any inconvenience caused and hope you have a lovely day.
Kind Regards,
The Stressless Customer Care Team
Zero stars
I am giving Stressless one star, only because I cannot give them zero stars. I bought two Mike recliners, which were delivered in perfect condition in plastic bags within huge cardboard cartons. They were connected to power and charged overnight. Next day, the chairs did not function properly and all of the lights on the control panel flashed. A reboot as per instructions was attempted, but this did not function as indicated. A letter of complaint was sent to the retailer and their service has been wonderful. After 10 days, Stressless sent a technician who had to, with my help, take both chairs apart to reconnect the power cable from the control box to the headrest motor.
This had been overlooked when the chairs were manufactured in Thailand. Both chairs now operate as they should. Stressless / IMG Thailand must do better and test all functions of the chairs before they are shipped to the customer.
22 de agosto de 2024
Resposta da Stressless Australia
Dear Leigh,
Thank you for your review.
We appreciate your feedback and we are very pleased that the issue has been resolved.
We received notice from the retailer of the issue with your Mike recliners on the 27th August and immediately raised a service request with the local technician, who then scheduled an appointment with you for the 2nd September, just 5 days later.
We apologise for the inconvenience that this situation caused you but are happy that the technician was able to resolve the issue for you immediately.
Stressless and IMG are 2 separate brands with separate production facilities and uniquely different quality & material standards and testing. More than 95% of the Stressless product portfolio is designed and more importantly made in Norway, with only a handful of models made in Thailand to allow for quicker fulfilment of a select few products, including the Stressless® Max & Mike which are exclusive to Domayne.
We appreciate your feedback and will pass this onto the factory.
Kind Regards,
The Stressless Customer Care Team
Stressless Stressless
Coming to the showroom was definitely the way to go! Polite and knowledgeable staff made selecting my Stressless recliner an easy and “stressless” experience.
The delivery was timely, and on the day we were kept informed of the arrival time. The delivery men were careful and competent through the narrow doorway.
Excellent service all round, and I would recommend Strictly Comfort at Cremorne to anyone looking for Stressless products.
3 de agosto de 2024
Beautiful product created and delivered…
Beautiful product created and delivered as promised
1 de agosto de 2024
Love our new recliner armchairs
Love our new recliner armchairs. Very comfortable and beautifully made.
25 de julho de 2024
PROFESSIONAL AND FREINDLY
19 de julho de 2024
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