Stressless Australia Avaliações 

584
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We bought two Stressless recliners. Both were perfectly finished and functioned well. One recliner had a problem with loud squeaking when adjusting positions, so Stressless sent a technician to chec... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Rikki at Easyliving was great and honest to deal with and the fact that the products are built in Norway as we appreciate you get what you pay for. Our Recliners are fantastic..

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

i recently purchaced two sunrise classic power chairs after a trial at the shop and we were quite pleased with them at first .but as time went on we both realised they did not suit in some areas o... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Love the chairs but I’m only 5foot tall and my husband is 5 feet 10 so the medium size was good for me but too small for my husband so we purchased 2 large chairs. I find that my feet don’t touch the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Móveis

Escrito pela empresa

Norwegian comfort that cannot be explained but simply must be experienced.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

584 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(584)

61 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Quality Plus

The minute we sat in our new chairs we knew we'd made the right decision. They are not cheap to buy but are extremely well made and of the highest quality. We expect them to last for many many years. Unfortunately one of our chairs is faulty. Stressless have arranged for a technician to attend our place and they will be here next week. I have no doubt that the issue will be fixed.

22 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Euphoria Furniture

Euphoria Furniture, Hobart provided excellent service. The salesperson was very pleasant, knowledgeable and clearly interested in assisting me to make the best possible decision for my needs.
The product was made available within the time promised and the gentlemen who delivered it were similarly very pleasant and knowledgeable.
I cannot speak highly enough of my experience with the company.

28 de março de 2024
Avaliado com 4 de um total de 5 estrelas

Stressless

My Stressless chair is beautiful and supports very well.
However, I wish there was a way to adjust the height, as I find it a little difficult to get up from it.

10 de março de 2024
Avaliado com 3 de um total de 5 estrelas

Stressless leather lounge suite: pros and cons

Purchased a Stressless $18k leather lounge suite after testing a display model. Bit disappointed for a couple of reasons.
Firstly, the comfort of the one purchased is not as good as the one on display. I hope it will wear in. The foam of the one I tested seemed more plush.
Secondly, the leather seems easy to damage (as it was during delivery). So I'm not confident of its lifespan.
Thirdly, it's too expensive overall!
On the plus side,
Firstly, delivery was quicker than expected.
Secondly, Stressless are sending someone out to deal with the scratch... I will expect a replacement component.
Thirdly, construction is of ply and it seems well built under the leather.

22 de fevereiro de 2024
logotipo da Stressless Australia

Resposta da Stressless Australia

Dear Peter,

Thank you for your review of your Stressless sofa.
Regarding the comfort level, the foam is always firmer from new and will soften with use over the first few months.
Stressless furniture is designed with a soft top layer of foam which will mould to the body with use creating optimal comfort allowing you to sit in your furniture instead of on it.

Paloma leather is a very soft, supple and natural leather with a protective top coat.
As with all natural leather, it will need to be well maintained to ensure it’s longevity; for more information on leather care please visit the Stressless website here: https://www.stressless.com/en-au/inspiration/materials/leatherfabriccare
We can see that the technician has an appointment scheduled with you for the end of the month to resolve the scratch that occurred during transit.

If there should be anything further you wish to discuss please feel free to email us at service.au@stressless.com

Kind Regards,
Stressless Customer Care Team

Avaliado com 5 de um total de 5 estrelas

A truly great product

The Lounge suite we bought ticked all the boxes for what we were looking for - style, size and comfort.
The items arrived sooner than expected and was a very pleasant surprise. We are very happy with the lounge suite and found the salesman very informative discussing our wants and needs.
A truly great product.

5 de março de 2024
Avaliado com 1 de um total de 5 estrelas

Personnel at the retail store does not…

Personnel at the retail store does not reply to questions sent by message.
The warranty claim form has a requirement that only very literate computer users can do.
Ie; the very last box to assist verification

17 de fevereiro de 2024
logotipo da Stressless Australia

Resposta da Stressless Australia

Good Morning,

Thank you for your Stressless review and we are sorry to hear you are having issues with submitting a warranty claim.

So we can assist you further could you please send us an email to service.au@stressless.com with your issue and order information.

Kind Regards,
Stressless Customer Care Team

Avaliado com 3 de um total de 5 estrelas

The leather is very dry and not great…

The leather is very dry and not great quality. The stitching on the headrest is uneven.
The link for warranty does not list the recliners we bought. Admiral.

5 de fevereiro de 2024
logotipo da Stressless Australia

Resposta da Stressless Australia

Dear Ian,

We are sorry to hear that you feel there is an issue with your Stressless recliner.

Please submit a warranty claim and we can arrange for a technician to come onsite and inspect the recliner for you.
To submit your warranty claim please go to www.stresslesswarranty.com.au and complete the web-form.

Kind Regards,
Stressless Customer Care Team

Avaliado com 1 de um total de 5 estrelas

We ordered a sofa in June 23

We ordered a Stella sofa & ottoman, 2 recliner chairs and 6 dinning chairs in June 23.
7 months later we still have no idea when they will be delivered.
Apparently they are in dispute with the shop we bought them from and its not there problem.
They took a 50% deposit on order placement June 23.
So we would suggest you be very careful with this company as they can hold your goods as long as they like. And just ignore the end customer.
Typical northern European arrogant behavior.
Apparently the chairs are very nice to bad about the company.

7 de fevereiro de 2024
Avaliação não solicitada
logotipo da Stressless Australia

Resposta da Stressless Australia

Hello,

We sincerely empathise and understand the situation that you are presented with and despite this being no fault of Stressless, wish to apologise for the frustration and inconvenience caused.

We wish to express our equal frustration and disappointment that particular and valued Sydney customers are facing these impositions.

As this is now a legal matter, we cannot comment further until resolved.

Thank you for your undeserved patience and support,
Stressless

Avaliado com 4 de um total de 5 estrelas

Opal chair

My Opal chair had button problems which required many warranty repairs until Ekornes replaced the chair with a modified up down button. Of course it took four months to arrive. At no cost

31 de janeiro de 2024
Avaliado com 4 de um total de 5 estrelas

Recliner feedback

The recliner was delivered at the agreed time without any hitches. The delivery was made with care. The recliner comfort was as expected. I am truly satisfied with my purchase.

16 de janeiro de 2024

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