String Sports Avaliações 38

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've now made several purchases from String Sports and have always been very happy. Whether it be in person in the shop, over the phone, or online, they always make time for me. They answer my quest... Ver mais

Avaliado com 5 de um total de 5 estrelas

I would like to recommend String Sports for their superb customer service and racket knowledge. After thorough discussion, the manager helped me choose the strings and racket and ensured a quick spee... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordering from String Sports was convenient and communication was excellent. The product was as I hoped it would be and it was delivered on time! Very pleased!

Avaliado com 1 de um total de 5 estrelas

I am extremely disappointed with this platform and had a very bad experience. Due to the damaged package and the missing items, I attempted to communicate by email. However, I waited for a week but re... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de equipamentos para tênis

Escrito pela empresa

We’re proud to be one of the UK’s leading racket specialist stores, stocking all the top brands including Wilson, Babolat, Head, Yonex and many more. Whether you’re a beginner or a competitive player, we’re passionate about delivering expert advice, outstanding customer service, and competitive prices across our full range. Established in 2010 as a bricks-and-mortar store, we built our reputation on trust, knowledge, and community. In 2021, we expanded online to bring the same high standards of service and product expertise to customers across the UK. What sets us apart is our team. Every member of staff is an experienced tennis or padel player — including former professional players — so you’re always getting genuine, informed advice. From choosing your next racket to restringing, footwear, or bag recommendations, we’re here to help you make the right decision for your game. We look forward to supporting you and helping you play your best.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

38 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service provided

Excellent service provided! I’ve been a customer of String Sports for years and still yet to have a bad experience with them.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da String Sports

Resposta da String Sports

Thanks Finlay! Look forward to seeing you in store soon

Avaliado com 5 de um total de 5 estrelas

Fantastic service every time

Fantastic service every time. The stringing is always done quickly and to a really high standard, and the staff are friendly, knowledgeable, and happy to help with any questions. Great customer service and a shop I trust with all my rackets. Highly recommend

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da String Sports

Resposta da String Sports

Thanks Scott. See you soon.

Avaliado com 1 de um total de 5 estrelas

missing item

I am extremely disappointed with this platform and had a very bad experience. Due to the damaged package and the missing items, I attempted to communicate by email. However, I waited for a week but received no response or solution.

26 de fevereiro de 2026
logotipo da String Sports

Resposta da String Sports

Hi Na, We are really sorry this has happened. We have not yet recieved any email from yourself that we can see. One of the team has called you and left a message to see if we can resolve any issue you may have with your order. We are a little in the dark at the moment. All we can see is your order left us on time and arrived promptly. Please call us on 01413393996 or drop us an email customercare@stringsports.co.uk. Thanks Jordan

Avaliado com 1 de um total de 5 estrelas

Surprised I received this email to…

Surprised I received this email to leave a review.

Unfortunately, my experience was not great at all. I ordered a padel and needed it sent out quickly to get it in time for a competitive match I was playing. I replied to the order email asking for it to be sent over night and I’d cover the extra, tried calling but you just get voicemail (why have a number).

After multiple attempts to get in touch and get a functional reply, I then emailed to cancel the order as it was clearly not being looked at or arrive in time.

4 days after I received the padel and returned it, I got an apologetic reply. Emailed them again a few days ago to see the status of my return and to get my money back. Still nothing which meant the apology was empty.

Only after I sent a threatening email saying that they had 24 hours to sort this out or I’d raise a chargeback. Magically, I have now got my refund notification (without any comms).

As a small business owner myself, I would NEVER leave a customer to fester like this. Just shocking.

19 de fevereiro de 2026
Avaliado com 2 de um total de 5 estrelas

No reply to numerous emails and online…

No reply to numerous emails and online chat. I even wanted to add a bag and some balls to my order. They obviously didn’t want my business.
Delivery was very slow. This may have been due to the new year but this doesn’t excuse the lack of communication.
2 stars due to me being happy with my product

3 de janeiro de 2026
Avaliação não solicitada
logotipo da String Sports

Resposta da String Sports

Hi Danny, We are sorry you had this experience with us. No excuse but we have just entered the world of trust pilot. Customer care is high on our agenda and we have recently employed a new member of the team who is handling all our after sales service. Hopefully we can do better by you in the future.

Thanks Jordan

Avaliado com 5 de um total de 5 estrelas

Friendly, helpful and speedy!

Used these guys in the past. They were friendly, helpful and speed with turnaround for the racket I bought. They were happy to do my string set up at no extra charge.
I ordered another racket from them and got the same service. Super quick delivery both times!
Highly recommend.

1 de outubro de 2025
Avaliação não solicitada
logotipo da String Sports

Resposta da String Sports

Many thanks for a lovely review.

Avaliado com 5 de um total de 5 estrelas

Speediest turnaround! Aced it!

I noticed String Sports were unreviewed on Trustpilot so called by phone to make sure the tennis racket was in stock. I also wanted to find out how long delivery takes when you add a stringing service. Amazingly, I received my racket the next day! I’m really chuffed and thought I would leave feedback to show my appreciation! Many thanks

28 de agosto de 2025
Avaliação não solicitada
logotipo da String Sports

Resposta da String Sports

Thanks Sion 🙏

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