Sttoke cups are amazing. They're beautiful, durable and keep beverages cold or hot an incredibly long time. I own 8 of the 16 oz Commuter Cups. Customer service was a little frustrating. One o... Ver mais
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Veja o que dizem as avaliações
The cups arrived quickly, the colours are excellent, the heat retention is exceptional and the taste even better, add to that the leakproof lid, and I’m bloody over the moon with them - and so is my... Ver mais
There's always very little hassle when getting a Sttoke cup - i should know because i now have 12 of them! The company makes great cups and are very receptive to customer feedback influencing the... Ver mais
Easy to order, very protective packaging. I love the mugs. I drink tea & often I have to stop using traveling mugs because of the taste changes, especially if hubby uses them for coffee (which I h... Ver mais
Detalhes da empresa
Escrito pela empresa
World's First Shatterproof Reusable Cup
Informações de contato
Melbourne, Austrália
- marketing@sttoke.com
- sttoke.com
4,7
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gorgeous design and practical in every way
The cups and lids as tea accessory arrived and we love them.. Minimising plastics was our goal, now we have an option to get take away coffees in something that looks stylish and really beautiful.
The design is gorgeous, does not leak and kept my tea hot for 5 hours... I mean it took 5 hours for it to cool down enough to be drinkable temp.
18 de abril de 2026
Avaliação não solicitada
Brilliant cup, no metallic taste, easy to clean
Great company and such a lovely cup. Spent a long time looking for a decent cup for my travels. It doesn’t have a metallic taste like other travel cups, and is far easier to clean. The design is beautiful as well, and I had a hard time choosing what colour I wanted 😆. I recommend 100%
10 de abril de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product Team! 😊
Thank you so much for taking the time to share your experience with us, we truly appreciate it!
We are really glad to hear that your STTOKE cup has been a great travel companion and that you have been enjoying the taste, easy cleaning, and design. It’s especially nice to know it stood out compared to other travel cups you have tried, and we totally understand how hard it can be to choose a colour 😆
Feedback like yours means a lot to our team and helps us continue improving both our products and experience for our customers.
If you ever need anything or have any questions, feel free to reach out to us at hello@sttoke.com, we are always happy to help.
Thanks again for your support and recommendation!
Paul
I’ve been using my STTOKE cup daily for…
I’ve been using my STTOKE cup daily for both coffee and outdoor trips, and it’s honestly one of those purchases that just makes sense over time.
For coffee, it really shines. The ceramic coating inside keeps the taste clean—no weird metallic or stale flavours even after hours. It also holds heat surprisingly well without making the outer surface uncomfortable to hold. The lid is secure enough for commuting, and I don’t worry about tossing it into my bag.
What I didn’t expect was how useful it is for cold drinks during camping. It keeps ice drinks cold for a long time, even in the sun, and doesn’t sweat much, which is a big plus when you’re outdoors. The size is just right—easy to carry around without being bulky.
Build quality feels premium, and it’s held up well to daily use. It’s also easy to clean, which matters more than people think for something you use every day.
9 de abril de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product Team! :)
Thank you so much for taking the time to share such a thoughtful and detailed review, we truly appreciate it!
We are really glad to hear that your STTOKE cup has been a reliable companion for both daily coffee and your outdoor trips. It’s especially great to know you have been enjoying both the heat retention and cold performance as well as the ceramic lining and travel-friendly design.
Feedback like yours means a lot to our team and helps us continue improving both our products and user experience.
If you ever need anything or have any questions, feel free to reach out to us at hello@sttoke.com, we’re always happy to help.
Thanks again for your support and for being part of STTOKE!
Paul
Amazing performance and I super like…
Amazing performance and I super like it! I even recommended it to my friend and quickly buy 2!
27 de março de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product Team! :)
Thank you so much for taking the time to share your experience with us, we truly appreciate it! Your kind words mean a lot to the team and really encourage us in the work we do.
Feedback like yours helps us continue creating better products and experiences for our community, and we are so grateful for your support.
If there’s ever anything we can help with, please don’t hesitate to reach out to us at hello@sttoke.com, we are always happy to help.
Thanks again for being part of STTOKE!
Paul
I was looking for replacement lids and sttoke helped!
I was looking for replacement lids for 1st gen sttoke cups but had no idea which would fit. I sought online assistance and Sophie rendered assistance from start to end, and I have now have received the lids within a week or so. This is awesome as I now get to use these cups again.
23 de março de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product Team! :)
Thank you so much for taking the time to share your experience with us, we truly appreciate it! Your kind words mean a lot to the team and really encourage us in the work we do.
Feedback like yours helps us continue creating better products and experiences for our community, and we are so grateful for your support.
If there’s ever anything we can help with, please don’t hesitate to reach out to us at hello@sttoke.com. We are always happy to help!
Thanks again for being part of STTOKE!
Paul
Love it
Love it! Lovely colour & it definitely serves its purpose!
31 de março de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product Team! :)
Thank you so much for taking the time to share your experience with us, we truly appreciate it! Your kind words mean a lot to the team and really encourage us in the work we do.
Feedback like yours helps us continue creating better products and experiences for our community, and we are so grateful for your support.
If there’s ever anything we can help with, please don’t hesitate to reach out to us at hello@sttoke.com, we are always happy to help.
Thanks again for being part of STTOKE!
Paul
LOVE LOVE LOVE the cup...however
LOVE LOVE LOVE the cup.
Buyer beware however...**NO RETURN POLICY**
I accidentally had too many of a few accessory items in my cart. When my order came in I contacted customer service. No option for returns.
1 de abril de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product team,
Thank you for taking the time to share your feedback.
We understand your frustration regarding the accessories and the no-return policy. We have flagged this with our digital team to see how we can make the ordering experience smoother for future customers.
We truly appreciate your support and are glad to hear that you love your cup!
Paul
This has become my go to hot beverage…
This has become my go to hot beverage holder. When the lid cracked and the stopper came off I was glad I could get a replacement. The new lid design is an added plus too! I would recommend this cup and lid for anyone looking for the best way to take your beverage on the go!!
30 de março de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product Team! 😊
Thank you so much for taking the time to share your experience, we truly appreciate it!
We are really glad to hear that your STTOKE cup has become your go-to for hot beverages, and even more so that the replacement lid has worked well for you. It’s also great to know you are enjoying the updated lid design as well!
Feedback like yours means a lot to our team and helps us continue improving both our products and experience for our customers.
If you ever need anything or have any questions, feel free to reach out to us at hello@sttoke.com, we’re always happy to help.
Thanks again for your support and recommendation!
Paul
There is no better cup out there
There is no better cup out there! The quality, the colors, the finish, top quality!
28 de março de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product Team! :)
Thank you so much for taking the time to share your experience with us, we truly appreciate it! Your kind words mean a lot to the team and really encourage us in the work we do.
Feedback like yours helps us continue creating better products and experiences for our community, and we are so grateful for your support.
If there’s ever anything we can help with, please don’t hesitate to reach out to us at hello@sttoke.com, we are always happy to help.
Thanks again for being part of STTOKE!
Paul
Fast delivery and excellent product
Fast delivery and excellent product. I am a big fan and have been buying so many of the Sttoke cups for friends and family.
26 de março de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product Team! :)
Thank you so much for taking the time to share your experience with us, we truly appreciate it! Your kind words mean a lot to the team and really encourage us in the work we do.
Feedback like yours helps us continue creating better products and experiences for our community, and we are so grateful for your support.
If there’s ever anything we can help with, please don’t hesitate to reach out to us at hello@sttoke.com. We are always happy to help!
Thanks again for being part of STTOKE!
Paul
The Items were all Well Received and…
The Items were all Well Received and Already been used as what the Items were designed for
6 de março de 2026
Avaliação não solicitada
Quick response and turnaround from…
Quick response and turnaround from customer support team on issue with my ceramic cup. Kindly offer replacement on my cup despite warranty is over.
19 de março de 2026
Avaliação não solicitada
The best ceramic cup, upgraded with the new lid.
So pumped that I now have the perfect ceramic cup with a much needed upgraded lid. The new lid is functionally the same, but the interior plug no longer touches my nose/mustache. Previous cup was 4/5. Now this is a solid 5
20 de março de 2026
Avaliação não solicitada
Prompt and friendly phone service
Prompt and friendly phone service. Solved my problem s with a smile!
18 de março de 2026
Avaliação não solicitada
Stoke are the best cups
Stoke are the best cups
They do not leak
They stay hot for 5-6 hrs
Have had other brands - but Stoke is the a real stand out
19 de março de 2026
Avaliação não solicitada
Green colour cup
Bought the green colour cup.
Learnt from experience that you have to turn the lid whereby the black part match the cup with the logo, to ensure it's closed properly, else it will leak.
It does not keep hot drinks hot for a long time, at most 3-4 hours after I have tried putting in hot drinks and cold drinks on different occasions.
The white cup which I have got it before seem to be able to retain hot temperature longer but then the lid is only spillproof and the cup white paint came off and the inside of the cup too. That's why I purchase this green cup.
Overall, still a good purchase
16 de março de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the product team,
Thank you for taking the time to share such a detailed review.
We have flagged this with our customer service team regarding the concerns you have experienced, especially around the heat retention and previous coating issue. We would really like to look into this further and assist you more thoroughly.
Could you please write to us at hello@sttoke.com with the details of your experience (and photos if possible)? Our team will be able to support you directly and find the best solution for you.
We truly appreciate your feedback and are glad to hear that overall it’s still been a good purchase.
Paul
Damage Report
On two occasions, I've stupidly set my Sttoke (12 oz) on top of the car, while loading groceries etc. I then drove off an it clattered to the ground. It's a bit dinged up, but still works, although the lid did crack.
2 de março de 2026
Avaliação não solicitada
I really like the ceramic inner liner…
I really like the ceramic inner liner and the design.
13 de março de 2026
Avaliação não solicitada
Long delivery times and poor communication
I love the Sttoke products and are happy with the new coffee cup lids that I ordered. My only feedback is that there is a very long delivery time and very little communication from the courier company as to when the items will be or have been delivered. Sttoke advertises itself as being a Melbourne based company, but the products are coming from China, which is obviously why the delivery times are so long. This information would be useful to know when ordering so that consumers understand the long delays.
11 de março de 2026
Avaliação não solicitada
Resposta da STTOKE INC.
Hello from the Product Team,
Thank you so much for taking the time to share your experience with us. We’re really happy to hear that you love the Sttoke products and that you’re enjoying your new coffee cup lids.
We sincerely apologize for the longer delivery time and the limited communication from the courier. After checking with our team, it appears that some items in your order were unfortunately out of stock in our Australia warehouse at the time, so they were shipped from our backup warehouse instead, which resulted in a longer transit time.
We truly appreciate your understanding and your feedback, as it helps us improve both our service and communication moving forward.
Thank you again for your support. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Paul
Satisfied Product
Sttoke tumbler actually lives up to the brand’s promises. The coffee made in this tumbler actually retains the flavour of the coffee despite leaving it for few hours. Surprisingly the temperature also retains very well. I tested how well it was by leaving a scope of ice cream inside the tumbler without covering the lid and it barely melted. Would really recommend this not just as a coffee tumbler, but an overall daily use tumbler
12 de março de 2026
Avaliação não solicitada
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