Stuart Turner Ltd Avaliações 646

The training was fantastic, very clear and informative, delivered with professionalism and fun
Factory tour was also great! Very clean and well organised facilities
Thank you Adam 👍🏻

Very helpful support technician, Waleed. Managed to get all of the detail from me via phone link and arranged for visit to repair/replace pump. 5/5. Spent far to long on hold getting through. So frustrating. 1/5.

Replaced shower pump 3 times, all suffered from warn out bearings. would have expected them to last longer.Not be using that make again.

Dealt with Helen Tomsett in Technical Support who was knowledgeable and accurate in her description of what was needed and how to carry-out system checks. Her verbal instructions were followed-up with details and diagrams sent by email.
I have had support several times from the technical team at Stuart Turner over the 20 years that we have been using their pumps and they have always been pleasant, cheerful and extremely helpful. It is a pleasure to deal with the company

Needed to contact company as pump had problems and Helen was simply wonderful and so very helpful. A genuine lovely person !

Helen emailed me a check list and once I’d established what was needed I rung back fo the parts I needed. Sadly Helen wasn’t available but her colleague advised on the necessary parts information and I ordered the parts from a recommended supplier.

Sadly no warranty offered, but parts reasonably priced so all is well now.

Thank you Helen …

Reminder from previous traning and latested updated inform regarding the various scenarios.

Great customer service thank you

Fantastic product knowledge, great meaningful presentation. Provided the exact information needed to install the correct pump for different system installations. Overall very professional.

Eddie McCreadie was excellent; patient, knowledgeable, and clear. He explained the likely cause of the issue i was having with my pressure pump recycling. He sent me an email explaining the checks that need to be run, walked me through the website to the parts that may need replacing, and he pointed me to reliable service engineers. He also guided us in the right direction to think through different hot water system options for our home.
Really informative, professional support. Thank you, Eddie!

Jason Acock could not have been more helpful. He quickly confirmed that my Monsoon Twin pump had failed, and immediately arranged for the delivery of a replacement pump and collection of the seized one. He was extremely friendly and easy to communicate with.

My only issue was that when I made the initial call to the Customer Service number I was 16th in the queue and it took almost exactly 4 hours (!!) before I was put through to Jason.

I emailed Eddie that the replacement pump was not working.
He called me to run a test on the pump before he could replace it.
He said to put a magnet on the bottom of the pump and he could hear the hissing sound and was not starting.
He said that the pump needed to be replaced and he arranged for a plumber to replace the new pump.
This was done after a week as the plumber was waiting for the pump to arrive..
All in all, the pump has been replaced and we are happy. We thank Eddie for his help and for replacing the pump.

Customer telephone service needs to be improved as you can wait for an hour before anyone answers.
Not sure if anyone answers though.

I have just had a seriously stressful brand new shower pump installation problem/nightmare experience . A really nice chap from Stuart-Turner Pumps called Jason Acock went above & beyond to help me & my situation. Straight talking & extremely knowledgeable in all things shower pumps . I can more than highly recommend Jason ( this is a 101% recommendation) Cheers Donald Torrance

Jason Acock called me to help resolve an issue with a Techflo pump. He spent over 20 minutes on the call and was clear and concise in his explanation.

The issue was resolved.

Bought a Showermate pump less than two years ago and it has already burnt out. No warranty apparently in place ( only a 12 month warranty) and costing 670 pounds ..Yes 670 pounds to replace .....my electrician tells me that Stuart Turner have a range of pumps ...some are great and some are known to be rubbish. The showermate fits into the rubbish category. Hence it not even lasting two years !! Why would a company as well known as Stuart Turner sell inferior pumps !!! really bad marketing.

UPDATE 1st February 2026 .... Got a very rapid response from Customer Services at Stuart Turner (ST) . It would appear that the wholesaler gave me the wrong information!! the guarantee is in fact for three years. ST are paying for the dead pump to be returned to them so they can see what went wrong. They are also checking the installation of the new pump to make sure that this is all in order and I am hoping that I will get my money back for the new pump!! so far they have been excellent ..so fingers crossed we will have a happy result .. MY thanks to Jason and Matt .

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UPDATE !!! March 2026 :not really the result I was hoping for. Got into a discussion between Stuart Turner and my Plumber about the installation of the pump that burnt out / the stuart turner report said it was due to faulty installation which invalidated the warranty. My plumber disputed this and says they are just trying to wriggle out of taking any responsibility for the burnt out pump. So as you would expect, I am caught in the middle . I did request a ex gratia payment towards the cost of the second replacement pump , but this was denied . So as anticipated !! I have ended up taking the entire hit on this unfortunate saga. Over a thousand pounds spent with Stuart Turner plus installation fees...Not been my finest experience to be honest. i think the word OUCH is appropriate !!

Pumps are hugely overpriced but that’s ok because in exchange you receive Unprofessional advise, poor customer service, very little effort to resolve an issue and lots of excuses to invalidate warranty. Avoid at all cost !

When I got through the service was good and I was able to solve my problem. The issues for me were that the pump shouldn't jam when it hasn't been used and the delay in getting through to a human was too long

A year-old shower Pump broke down, and thanks to Jason from Stuart Turner The matter was quickly resolved.

Regards,
Gianluca

Hi remember to sign register your pump we didn't pump only lasted under a year leaking from the pump housing for a £800 pump you would think it would better than that so will be looking elsewhere for a better manufacturer

Great support from the team (rick in sales who helped troubleshooting my issue) and Jason in Tech support who confirmed the issue and ensured I got the correct part to repair my mainsboost system.