Waited nearly 4 weeks for delivery, when the shoes arrived, the quality was awful. I may as well have thrown my £35 in the bin, I'm not even going to return them or ask for a refund. Don't use them.... Ver mais
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Veja o que dizem as avaliações
Stunahome is awful. I ordered some shoes for my husband on 16 February and was told the order would be processed and delivered within 3-5 working days. The cost was taken from my bank account the next... Ver mais
Worst shopping experience EVER !!!! DO NOT SHOP HERE , THEY DO NOT STAND BY WHAT THEY SAY , THEY DO NOT TAKE RETURNS NOR DO THEY SEND A REPLACEMENT IF YOUR PARCEL GOES ASTRAY IT IS NOT UPTO THEM APPAR... Ver mais
A empresa respondeu
Would give ZERO if possible. Ordered 3 pairs of orthopedic shoes for work, to try on. I measured my feet before choosing the size. All 3 are so small I can't get my feet in, cheaply made, not leathe... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
Informações de contato
China
- stunahome.com
1,2
Muito Ruim
2 mil avaliações
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely Awful
Absolutely Awful – Avoid
I wish I could give 0 stars.
I ordered orthopedic ankle boots on 20th November and they still haven’t arrived. After weeks of waiting, my order was suddenly marked as “delivered” when it clearly was not.
Customer service has been completely unhelpful. Instead of investigating the issue properly, they expect me to chase post offices—without even telling me which courier they used. I’ve checked with neighbours and no one has received or signed for anything.
This company takes no responsibility once they have your money. I needed these boots by a specific date and due to their incompetence, I’m now left with nothing but excuses.
Save yourself the stress and order elsewhere. This has been a complete joke from start to finish.
I’m still waiting for a full refund.
7 de dezembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
AVOID
AVOID, Overpriced Cheap Tack made in china. Quality was very poor for the price and returns is just too much hassle.
3 de dezembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Awful quality
Avoid!!!! Bought boots for £40 both zips broke after 4 wears.. complained and got an email saying they wont accept a return or refund.. end of! Cheap Chinese crap!
2 de dezembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
DO NOT ORDER FROM THIS COMPANY
ordered last week, need them for end of this week at £6.99 postage would expect to receive quite quickly. looks like they are in london but invoice sugfests coming from china no order confirmation received but took payment immediately , got a paypal receipt. but to track order you need an order number and this isn't on invoice , no way of contacting them, tried to reach out via facebook page which hasn't been updated since 2024, messages turned off will be reaching out to paypal as looked like I've been scammed !
28 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Dreadful sizing, hard to contact
Thank you for your response, trust pilot readers will be interested to know, I have followed your return policy to the letter, including photos etc, you have offered me 20% refund! I refused and asked for 100%, you came back with no 40% and keep the shoes that are too small. NO... I WOULD LIKE 100% AND I WILL RETURN THE SHOES OR GIVE THEM TO CHARITY. PLEASE HONOUR YOU RETURN POLICY. I received the correct items, wrong size, they are a very poor company indeed, awaiting a refund. Off to discuss with my credit card company. 🤬
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Avoid this company at all costs
Avoid this company at all costs. It is not reputable. Products are poor, ill fitting and extremely if not impossible to return and refund. It is a company from China whose email address via PayPal is playwinwin2020.
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
- 100
- 100
After l’ve managed contact some one from what is called customer service.
That informed me kindly that for order that l have never seen with my iced they can compensate 20% of what l
Have paid.
No matter how tempted you are I strongly advise you to avoid , avoid and once again avoid them.
28 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Appalling sy
Tried to return the boots but they offered me 20% and the boots then when I said they offered 40%. Eventually they agreed to refund in full but then refused to pay shipping as they claimed they paid it. I gave up.DO NOT use this firm.
10 de outubro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
WHAT A SCAM
WHAT A SCAM! Wished I'd never seen their advert for shoes! I ordered the size I required only to find that they were nowhere need the correct size! I got in contact with company who said they would give me a 20% refund and I could keep the shoes! They don't give full refunds on there products! It's disgusting!
27 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Shoes were so small my feet would not…
Shoes were so small my feet would not fit. I contacted Stunahome for a full refund and complied with their requirements - unused, photo's of shoes, within 30 days etc and was offered a 20% refund and I can keep the shoes. Why would I want to keep shoes that don't fit????
25 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Stunahome are a scam company
Stunahome are a scam company. Do not buy from them?! They dont deliver and then they say it is the purchasers responsibility to resolve the issue.
24 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Product supplied was not the same as…
Product supplied was not the same as the picture on the website, quality was very poor definitely not orthopedic, delivery was slow as comes from China which they do not reference on their website. After about 5 emails they are still refusing to give me a full refund just increasing levels of discount to keep the product. Please do not use this website it is a Scam.
18 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Please don’t give this company your…
Please don’t give this company your money,very poor quality goods,took weeks to arrive,total rip off.
13 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I bought a trainer from them which was…
I bought a trainer from them which was a bit tight. I requested for a return address as they have mentioned in their policy that if customer is not satisfy with a purchase it can be returned, but I found that it was a lie. On asking for a return address for an exchange, they started telling stories, forcing me to keep the item that doesn't fit me and even suggesting to me that I should give the trainers out to someone, which I found very disturbing. They refused to send me their return address, forced me to keep the item that is of no use to me. As I learnt they are wasting my time and putting pressure on me to keep the item, I had to agree to refund back some of the money paid and keep the trainers that don't fit me. I found them to be lying and dubious in their policy. I will recommend anyone to patronise them.
6 de outubro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions
Shame I can't put zero stars
If I could put zero stars, i would.
Stunahome dont want to give any more than a 20% refund for what they should be refunding fully.
A customer is allowed to try something on, then request a full refund if its not right.
They seem to get away with it.
I will buy nothing else from them.
Shame they can't be listed as a scam company.
I think they false advertise and make out their stuff is better quality than it is.
A message for stunahome - once a customer discovers what sort of company you are, they will never go back, and stick to their usual companies that they know are legit.
You end up losing custom, and losing out.
And today is my birthday.
18 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Do not use this company
Do not use this company. They state Free Returns on their website, but they will not accept the return of goods for a refund. Instead they offer partial refunds and suggest you take the goods to a charity shop!
Their last offer is that we “damage” the goods and send photos of the damage. They will then review the photos and arrange a refund! I would imagine they will then claim the damage has been caused by us and refuse a refund!
With regards the response from this company below, their response is total rubbish. We have continually tried requesting a refund from “support@stunahome” and they simply respond offering 20% refund, or instructing us to damage the goods and send a photo. They even sent us a photo of what damaged goods look like! This company is the worse I have ever had the misfortune to deal with. If it wasn’t some foreign organisation it would have been done for fraud as it breaches Trading Standards.
Their own Returns Policy states they offer full refunds as does their website, but they don’t. They do NOT provide refunds. They are a total SCAM.
18 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
SCAM WEBSITE
Thus website is a SCAM. I ordered a pair slippers from them costing over £30. When they arrived, it was clear they were of exceptionally poor quality, like something you get from Temu for about £1.
I emailed them asking for a refund. I got a reply asking me for photos however when I tried to send them, their email mysteriously wouldn't allow me to send the photos, so I've lost over £30.
AVOID THUS WEBSITE TOTAL SCAM.
16 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
ordered 2items one on the 1/1e /25 which…
ordered 2items one on the 1/11/25 which I received on the 14/11/25,the item was rubbish.the other item I ordered on 3/11/25 which they say I received on the 14/11/25 it's now Saturday the 15/11/25 and the 2nd order not been delivered.I would not recommend this company,if I could I would rate this company with a 0.
15 de novembro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Scammers
Scammers, not orthopaedic in any way got sent wrong size would not refund or replace cheap Chinese crap stay well clear
14 de outubro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Absolute scam merchants
Absolute scam merchants. Ordered boots a month ago and still not received. Apparently the delivery person couldn't access my home which is nonsense. Have parcels delivered constantly and no one else ever had a problem. Now the issue is mine and I have to chase around or lose the money. Customer service sucks just recurring stupid emails with no help whatsoever! Needless to say I will be taking action. They should be shut down!
15 de outubro de 2025
Avaliação não solicitada
Resposta de Stunahome
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
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