I love there clothes legit company. But because they are small brand they have issues with quality at times. Zip broke instantly on two jacket I bought had to send back. Also, can be really slow get... Ver mais
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Veja o que dizem as avaliações
I’ve ordered a handful amount of times now and I would most definitely recommend to anyone that’s hunting for affordable, yet on trend clothing. The standard of customer service is something that rea... Ver mais
Amazing quality product with a perfect fit, fast shipping I received (next-day), great communication from customer service also! Will keep shopping here they look after you and provide an amazing prod... Ver mais
Ordered jeans for my son unfortunately they were too big, so tried contacting company for an exchange for a size smaller. There’s no other ways of contacting them except email and all my sent emails g... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK fashion & lifestyle brand founded in 2019.
Informações de contato
Caxton Way, SG1 2XU, Stevenage, Reino Unido
- info@suavoworld.com
- suavoworld.com
3,8
Muito Bom
140 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Refund has now been issued
Product was returned to sender but refund has now been issued
26 de junho de 2026
Avaliação não solicitada
Ordered a few times now from the…
Ordered a few times now from the website. Always very informative regarding shipping, speedy delivery, the clothing is very well made and the quality is excellent and to a very high standard.
29 de janeiro de 2026
Amazing company
Amazing company, I love how to quality in clothes has gone up! Super fast shipping and great customer service,
Excited for the new 2026 products!
Thank you!
28 de dezembro de 2025
Resposta da suavoworld.com
Thank you very much for the kind feedback! We’re really glad you both loved the quality and that your order arrived quickly. Your support truly means a lot to us!
We are always here if you need us :)
Resposta da suavoworld.com
Thank you very much for the kind feedback! We’re really glad you both loved the quality and that your order arrived quickly. Your support truly means a lot to us!
We are always here if you need us :)
Terrible delivery time
Delivery time for a brand being uk base and am from the uk was shocking for some reason it was coming from china and also the time for the actual product to arrive at Royal Mail was shocking I was on expecting order for 3 weeks which is ridiculous I won’t be ordering from this brand and if you have years to spare waiting for your product then shop suavo world
26 de novembro de 2025
Resposta da suavoworld.com
Thank you for taking the time to share your feedback Jamil. We’re truly sorry to hear that your experience did not meet your expectations and we understand how frustrating delivery delays can be.
While Suavo World was founded as a UK brand, we now serve a rapidly growing global customer base. To meet this increasing international demand, we have expanded our fulfilment and logistics network across multiple locations. This allows us to continue offering our products worldwide, but at times it can also affect transit routes and timelines.
We are completely transparent about our delivery estimates and clearly state on our shipping page and at checkout that our current delivery timeframe is 2–8 working days. This is done intentionally to manage expectations and minimise disappointment while we continue to improve our logistics and delivery speeds as we grow. At the time of your review, your order was still within this stated delivery window and will be delivered within the promised timeframe.
That said, we sincerely apologise for any disappointment or inconvenience you’ve experienced. We never claim to be perfect, but we are constantly testing, learning, and improving our operations in real time as our brand scales globally. Customer experience remains a top priority for us.
We truly appreciate your feedback as it helps us continue to improve, and we wish you all the best going forward.
Suavo World Team
The top is unreal and I’ll defo be…
The top is unreal and I’ll defo be buying again but unfortunately sent the wrong colour
25 de novembro de 2025
Resposta da suavoworld.com
Thank you so much for the kind words about the top Jack we’re really glad you love it! We sincerely apologise for the mix-up with the colour and any inconvenience this may have caused. This is not the experience we aim to provide.
Please reach out to our customer support team with your order number and we’ll be more than happy to resolve this for you as quickly as possible. We truly appreciate your support and look forward to fulfilling your next order correctly.
Suavo World Team
Ordered jeans for my son unfortunately…
Ordered jeans for my son unfortunately they were too big, so tried contacting company for an exchange for a size smaller. There’s no other ways of contacting them except email and all my sent emails got undelivered. Now I have 120 pounds jeans my son can’t wear or exchange. No communication at all from the company. Be aware.
8 de novembro de 2025
Avaliação não solicitada
Resposta da suavoworld.com
Thank you for bringing this to our attention, and we’re truly sorry to hear about the frustration you’ve experienced. This is certainly not the level of service we aim to provide, and we completely understand how upsetting this situation must be.
At present, our primary customer service channel is email to ensure all queries are tracked and handled properly. However due to high volumes our mailbox was undelivering messages. We have now fixed this.This was a temporary technical issue, and we sincerely apologise for the inconvenience this caused.
We would genuinely like the opportunity to resolve this for you. Please reach out to us again using our support email or via our official social media pages with your order number, and we will personally ensure your exchange is reviewed and handled as quickly as possible.
Thank you for your patience, and we’re very sorry for the disappointment this experience has caused.
Suavo World Team
Really high quality
Picked up a tee, quickly became one of my favorites ever. Great quality, fabric feels great in the hand and where you were it and people like the design when I've been out and about.
5 de abril de 2025
An unforgettable moment
Couldn't complain about my experience but to state how truly grateful I am to discover the brand. The delivery to the care of packaging is always a win for me, can't wait to make another successful purchase. 🦅🌏
28 de fevereiro de 2025
I love there clothes legit company. Needs work on professional side
I love there clothes legit company. But because they are small brand they have issues with quality at times. Zip broke instantly on two jacket I bought had to send back. Also, can be really slow getting back to you. Recently order over 200 pounds worth of stuff. Never received due to courier but emailed them numerous times but still heard nothing back and it’s been almost 2 months since my order.
However I will order again just need to improve on customer service and logistics
9 de janeiro de 2025
Avaliação não solicitada
Hidden hills is tracksuit of the year!
Hidden hills is tracksuit of the year! Comfort and fit unmatched
31 de outubro de 2024
Quality of the clothes is 100/10.
31 de outubro de 2024
This company are scammers they show you…
This company are scammers they show you lovely clothes but when you want to return something they ignore all emails.please do not buy of this company worst company ever.
3 de novembro de 2024
Avaliação não solicitada
Scammers
Scammers, small clothing tried not to give return address which is Asia!! Doesn't say that OM their page. Do not buy
31 de outubro de 2024
Avaliação não solicitada
Total scam
Total scam. clothes advertised as linen or linen blend are 100% shoddy nylon. Like another reviewer I tried several times to get them to provide a return address. It’s in China not London. Finally got it and paid £19 for post office to mail. That was in July. It’s still not there.
Given the return window is 30 days that was a big mistake.
5 de julho de 2024
Avaliação não solicitada
Excellent service
Excellent service, very good communication and top tier quality clothes
1 de setembro de 2024
Still didn’t get my shipment
26 de junho de 2024
Absolute rubbish don’t buy from them
10 de julho de 2024
Avaliação não solicitada
Suava London-They kept refusing to give…
Suava London-They kept refusing to give me a return address, the said if I sent it to the return address on the original packaging the product would get destroyed. Tried to fob my off wife 15% of the purchase price. Eventually gave me a return address in China.. Scammers, do not buy anything from them.
5 de julho de 2024
Avaliação não solicitada
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