SugarCRM Avaliações 

146
•
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We’ve been a customer for around 10 years. Early on, the product was flexible and well suited to a small business, and we were generally satisfied. Over time, both the product and service have de... Ver mais

Avaliado com 1 de um total de 5 estrelas

I highly DO NOT recommend! The software is horrible. Buggy, complicated and far from user-intuitive. If you need to export your data for any reason, forget it. My 30+ year developer said its a... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Our W-Systems team were very attentive and helpful throughout the project so far. We had some hiccups along the way that caused some delays in our project. The W-Systems team worked diligently to re... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

ohoh, very non-transparent, non-transparent price structure although free and openSpource is offered. You should not entrust them with any CRM data - that is fatal.

A empresa respondeu

Detalhes da empresa

  1. Provedor de CRM

Escrito pela empresa

Sales Automation for Sales Warriors: Click Less, Sell More. Sugar Sell takes the blind spots, busy work, and roadblocks out of customer relationship management, making it easier for sales organizations to focus on engaging with their customers and growing their business. With Sugar Sell, you can empower your sales teams to drive revenue, increase efficiency, shorten sales cycle, and deliver meaningful customer buying experiences.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

146 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

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1,5

Todas as avaliações

(146)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

W-Systems is a long-standing partner of…

W-Systems is a long-standing partner of SugarCRM. From my personal interactions with the marketing team, I have always found them highly professional and a pleasure to work with. They really care about the marketing content that they produce and making the solutions fit customer's needs. I would definitely recommend working with them.

29 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thanks, Matthew, we do love collaborating with the SugarCRM marketing team and appreciate all the new initiatives lately. Great stuff!

Avaliado com 5 de um total de 5 estrelas

The W-Systems Corp (formally Ticomix)…

The W-Systems Corp (formally Ticomix) staff have been resourceful and patient with University of Maryland / MAX as we tailored our Sugar-on-Demand CRM system to meet the needs of the department. The staff, specifically Matt Cooke and Kevin Reichley, are very knowledgeable and have made this seemingly mammoth of a task manageable.

29 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thank you Tessa. Thank you also for being a customer. Matt and Kevin are very proud to be working with the University of Maryland and hope to continue supporting you in your good work.

Avaliado com 4 de um total de 5 estrelas

W-Systems has been professional and…

W-Systems has been professional and responsive to all my SugarCRM needs. We have many customizations to our SugarCRM and W-Systems has the expertise to handle any issues that may arise.

29 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thanks Jack. Thanks for sticking with us through the Epicom acquisition. We appreciate your business and hope to continue being a responsive and cost-effective Sugar resource for you.

Avaliado com 5 de um total de 5 estrelas

The W-Systems team definitively knows…

The W-Systems team definitively knows it's trade. They're very keen on identifying any key aspect that can be improved. They show an exceptional eye in understanding the customer needs and helping them build the strategy from the ground up. A great group of professionals.

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thanks Daniel. We appreciate all that you do for us as well. It has been a great relationship. See you in Madrid again!

Avaliado com 5 de um total de 5 estrelas

Exceptional Team

Our team, Kevin and Matt, have been absolutely exceptional. We are at the beginning stages with our CRM deployment and our account team has been very patient, informative and has given us the motivation to stay on track with bi-weekly meetings. Kevin and Matt couldn't be nicer and we appreciate everything that they do for us.

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thank you, Don. Kevin and Matt are industry veterans and I am glad to hear that you appreciate them. Thank you for your business We enjoy supporting the University mission!

Avaliado com 5 de um total de 5 estrelas

My company has used wMobile for over…

My company has used wMobile for over five years and it's a great sales tool for Outside Sales. wMobile Support has been excellent when we've needed help. I especially appreciate the diligence of the Support and Development Teams in finding fixes. They have shown incredible commitment to making sure wMobile works well - even if only one of our users was affected by an issue.

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thank you so much Karen! This is really appreciated by the wMobile team. They do care very much about our customers using this product. We appreciate you being our customer and that you took the time to give us this compliment.

Avaliado com 5 de um total de 5 estrelas

The staff is knowledgeable and great to…

The staff is knowledgeable and great to work with. The software works well and is stable and reliable.

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thank you for the endorsement of both our services and our products. Thank you for being a customer.

Avaliado com 5 de um total de 5 estrelas

Ken and team rise up to the challenge…

Ken and team rise up to the challenge and support out ever growing business.

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thank you! We appreciate being a part of your growth and will continue to work hard to keep up with you.

Avaliado com 5 de um total de 5 estrelas

Mark Thudium is great to work with

28 de março de 2019
Avaliação não solicitada
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Resposta da SugarCRM

Thank you for the feedback on Mark. He gives it his all and the feedback means a lot to us all. Thank you for being a great customer.

Avaliado com 5 de um total de 5 estrelas

5 Stars

Responsive, helpful, greatly appreciate the assistance

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thanks for the positive feedback and for being our customer.

Avaliado com 5 de um total de 5 estrelas

Quick Response Time

Mark Thudium has always been quick to respond to any of our Goldmine needs

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thank you for the feedback. It is important to us to be there when you need us. We know you rely on your CRM app!

Avaliado com 5 de um total de 5 estrelas

We are a small business and use the…

We are a small business and use the basic features of Goldmine. My rating is based on the support we get when needed.

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thank you for your review and for your business.

Avaliado com 4 de um total de 5 estrelas

Knowledgeable, accessible, cost effective, understands our business

To date our experience with the W-systems team has been solid. All staff from sales, project manager, leadership, and engineering have been knowledgeable, accessible, and spent time to understand our business needs. Have gone through CRM selection, development, and deployment once before this process with W-Systems has been more cost effective and faster. My only suggestion, improve the sales to project management hand off. Happy to provide additional color if needed. Again, would choose W-systems again.

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thank you for the feedback. I am glad that our team has done a good job. I am going to reach out to review your experience with the sales to services hand-off. This is an especially important step for us to ensure that the services team is fully aware of what the sales team has discussed with the client and the set of assumptions that go into the quote.

Avaliado com 5 de um total de 5 estrelas

Goldmine upgrade

Mark did a great job upgrading our Goldmine. He was knowledgeable, quick and efficient while still being careful. He was proactive suggesting ways to clean up our install.

28 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Mark and all of us at W-Systems appreciate your business and review.

Avaliado com 5 de um total de 5 estrelas

Great Service

Great Service, always there if you need them.

27 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thanks Gary. Nice review and thank you for your business.

Avaliado com 5 de um total de 5 estrelas

Great technical support

Great technical support. Mark Thudium is great to work with and he's a great problem solver.

27 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thanks Randy. Mark and all of us at W-Systems appreciate your business and compliments.

Avaliado com 5 de um total de 5 estrelas

Great product and support!

Lynn (Support) and Andrei (Development) and their entire team have been awesome to work with! These guys KNOW Goldmine and continue to improve their product for our 300 users.

27 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thank you Tom. Those teams really enjoy working with you and trust you have placed with us these past years. We all look forward to making sure this solution continues to serve your organization.

Avaliado com 3 de um total de 5 estrelas

Average as of late

I'm giving this an average review, as my experience with UpCurve/W-Systems has been good overall, but lately, there's been a lot of miscommunication/no-communication and big delays with the fixes in our instance that's causing problems in our environment. I'm hoping this changes in the near future.

27 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thanks for the feedback. The service teams were chagrinned about this and do feel we fell down a bit communicating about the recent server upgrade. We apologize and we will try to make it up to you.

Avaliado com 5 de um total de 5 estrelas

Great coding and good service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

27 de março de 2019
Avaliação não solicitada
logotipo da SugarCRM

Resposta da SugarCRM

Thanks Cheri. You put some smiles on the dev team. We all read these reviews as they come in and appreciate the kind words. Thank you for your trust and business.

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