Sulfit Clothing  Avaliações 

296
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered multiple times from Sulfit and the customer service has been amazing every time. The quality in every product is unreal you can tell the owner really cares about the quality of their products.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I returned several jeans which didn't fit. I have proof of delivery from Royal Mail with the package sitting in the reception are of their building. I have a photo confirming from the post man.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Poor overall experience— no free returns and service doesn’t match competitors. The fabric is amazing, but the fit is not for athletic men, these will only fit extremely thin men, with smaller... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

296 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 95% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(296)

87 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Check the return terms!

Ordered something that didn’t suit me so I sent the item back. I received a gift voucher via email and then asked for a full refund. The item was already discounted(sale) when I applied my further 10% off as a new customer and apparently can’t get a full refund due to the item being over 25% off at check out. Wouldn’t deal with them again, can’t see them being around long if they treat customers like this.

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great fit

great fit, great price
had to exchange for a smaller size
which was no problem and sorted within days
highly recommend

23 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

Make sure you read their terms and…

Make sure you read their terms and conditions before purchasing anything. I bought a sale item only to find out they don't offer a refund!!! Absolutle shit if you ask me. I contacted them and said I was unaware and it was way below the 14 day mark but they only offered a credit note as i hadnt read their T&C's. I ended up buying a random piece of clothing and then selling it to get half my money back. Ridiculous

6 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top Notch service and clothing

Got my order today after ordering 4 days ago (including the weekend).
Really impressed with quality of the trousers. Will be ordering more. Thanks for the great service.

25 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality service

I’ve purchased the jeans, cargos and a couple T-shirts and they’re all a really good fit! I plan on getting more colours in the cargos, quality clothes! 100% recommend

9 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware - breaking UK law

Beware. This company are breaking UK trading laws by not offering full refunds within 14 days of returns.

If you've been denied a refund in the UK, contact Citizens Advice and raise a complaint against them.

And don't shop with them.

Update:

The reply from Sulfit is false. The goods were returned within the time permitted under UK trading law and was within 14 days. You can see the lie quite clearly on the terms and conditions page on their website where it states returns will be given a credit, not a full refund. This is just gaslighting.

As I've said, avoid this company and look for one that isn't breaking UK trading laws.

1 de agosto de 2024
Avaliação não solicitada
logotipo da Sulfit Clothing

Resposta da Sulfit Clothing

Hi Simon,

We really don't appreciate this review. We worked to resolve the situation with you but you were less than understanding. You returned your goods outside of our returns window. It clearly states on our policy that if you return the goods outside of the window then you will be given store credit which is what we did. It is your responsibility to check our terms before you order.

Thanks again
Sulfit

Avaliado com 5 de um total de 5 estrelas

Sulfit smart trousers review

Really good service, I had messaged asking for some advice and didn’t expect to get a reply but I did and was really helpful which in turn allowed me to buy the trousers for the right size that fitted me. Postage was quick which is always a bonus. I’d seen a lot of reviews saying how good the trousers were and all I can say is the reviews are bang on, they fit perfectly. Not to loose, not to tight, they are just stretchy enough to be perfect for me. Good quality, nice colour and I’ll be definitely returning to buy the other 2 colours. Thanks again for a great service overall.

18 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ORDER SF22815

ORDER SF22815
This place never answers/reply to emails , this order was delivered somewhere else and after sending severals emails I never got a answer , I waited more than a week for my package and after it says it was delivered I still don’t have it , told them on a email to contact the delivery company to ask them where they dropped the packages and no response from Sulfit clothing

24 de setembro de 2024
Avaliação não solicitada
logotipo da Sulfit Clothing

Resposta da Sulfit Clothing

Hi There,

We apologise for missing an email. We get hundreds of emails everyday so we do apologise for this. Please can you email us again at support@sulfit.co.uk. If you have stated for the goods to get delivered to a safe place or somewhere else then it is down to you as the buyer.

Thanks
Sulfit

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