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sumostrength.com.au Avaliações 

198
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought a 18 pair black hex dumbbell set only to receive a rack that isn't as advertised on the website–the double center stand is replaced with a single one unlike the advertised photo. Additionally... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have received the wrong amount of weights and have been trying to resolve this issue for a long time, I can't do my workout with an odd number of weights and their support takes many days to reply,... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack,... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered the small parallettes on a Tuesday, arrived on the Friday (fast delivery). The parallettes themselves were firm and easy to assemble. They are rather sturdy however, the contraption at the bot... Ver mais

Detalhes da empresa

Escrito pela empresa

Sumo Strength is a family-owned and operated strength and fitness equipment supplier based in Braeside. The team at Sumo strength are experts in their field and the entire range of 300+ products have been designed in-house. Here at Sumo Strength, we believe that Strength and Fitness is for all, so we have worked tirelessly to develop a range of strength and fitness equipment that caters to athletes of all levels. Whether your fitness journey has just begun, or you have been training for years, we have made it our mission to provide you with the very best.

Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

198 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,7

Todas as avaliações

(198)

3 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

I recommend using sumo strength

I recommend using sumo strength, great equipment, however sometimes the equipment won’t come in the time frame that is specified.

21 de março de 2023
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Resposta da sumostrength.com.au

Dear Gritfit,

Thank you for taking the time to share your review. We apologise for any inconvenience caused by the delays in shipping.

We strive to ensure that every order is delivered in a timely manner and in perfect condition. However, on occasions shipping heavy gym equipment can present unforeseen challenges. We do appreciate your understanding and patience in this matter.

We have forwarded your feedback to our customer support team who are in direct contact with the couriers. We will work with them to improve our shipping process to prevent future delays.

Thank you for your support, and we hope to see you again soon.

Best regards,
Sumo Strength Team.

Avaliado com 5 de um total de 5 estrelas

Kit is amazing quality for the price

Kit is amazing quality for the price. Being able to pick up in Perth saved heaps on postage also, would have had to buy from somewhere else if the new distribution center had not opened here.

Massively rate the adjustable dumbbells and stand

26 de fevereiro de 2023
Avaliado com 1 de um total de 5 estrelas

I received 9x set dumbbells and ordered…

I received 9x set dumbbells and ordered 10x set didn’t get my 12.5kg set of dumbbells and I’ve emailed twice with no respond

23 de fevereiro de 2023
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Resposta da sumostrength.com.au

Hi Tevita,

Sorry for the experience you have experienced thus far - it's not the standard we have set for ourselves. On rare occasions some parcels can get lost in transit. I will speak to our customer service team and get them to follow up with you and our freight partners.

Kind regards,
The SUMO STRENGTH team.

Avaliado com 1 de um total de 5 estrelas

Customer service is a nightmare

Customer service is a complete joke. Be sure to triple check your details before submitting any order was these clowns. I accidentally submitted the wrong pick up address on my order. I called the ‘customer service’ line, and after spending an hour listening to crappy hold music, the guy told me he would call the warehouse and sort it out, then call me back. I didn’t receive a call back, so I tried to call 6 different times that day without getting through. When I finally got through, the same guy answered, told me everything was fixed and I should be able to pick the item up from the desired location the next day. I then received an email the next day saying it was ready to pick up at the wrong location. I’ve sent multiple emails, received one vague response stating the obvious, and nothing since… no one is in any rush to answer them…

Completely hopeless… hopefully the product isn’t as bad as their business sense.

5 de janeiro de 2023
Avaliação não solicitada
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Resposta da sumostrength.com.au

Dear David,

Thank you for taking the time to share your feedback with us. We want to sincerely apologize for the disappointing service you experienced on this occasion, which fell short of the high standard we set for ourselves.

Please know that we take your concerns seriously, and we are committed to addressing them with the utmost urgency. We will be investigating what went wrong and implementing new procedures to prevent this from happening again in the future.

In the meantime, we hope that you are enjoying your new equipment. If you have any further questions or concerns, please don't hesitate to reach out to us via our contact form on our website.

Thank you again for your feedback, and we appreciate your business.

Best regards,
The SUMO STRENGTH team

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